Helpdesk Support Jobs. Australia

Desktop Administrator » Perth, WA - etc.) Daily management and co-ordination of the IT support ticketing system and the Helpdesk support mailboxes Installing... and be responsible for providing first and second level support and be the primary point of contact within the Murrin Murrin site IT team... • Tue, 05 Mar • Glencore

Helpdesk - Level 2 technical support » Sydney, Sydney Region - Job details Posted 04 March 2024 Salary Competitive Location Sydney Job type Temporary Discipline Technology & Project Services Reference BH-15048 Job description Helpdesk - level 2 technical support Government sector – CBD Contract position Client Description: This is an excellent opportunity to join a reputable government department currently seeking a skilled and experienced Level 2 Support Specialist to join our team on a fixed-term contract basis. This role will primarily focus on providing Windows and help desk support. Key Responsibilities: Provide level 2 technical support to end-users, resolving issues related to Windows operating systems, software applications, and hardware peripherals. Respond promptly to service desk tickets, phone calls, and emails, ensuring timely resolution of technical issues. Troubleshoot and diagnose hardware and software problems, escalating complex issues to Level 3 support when necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Assist with user account management, password resets, and access control procedures. Document support activities, solutions, and troubleshooting steps for future reference. Collaborate with other IT team members to ensure seamless operation of IT systems and infrastructure. Core Requirements: Previous experience in a Level 2 support role, preferably within a government or corporate environment. Strong knowledge of Windows operating systems (Windows 10/11), Microsoft Office suite, and common desktop applications. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. Good understanding of help desk ticketing systems and ITIL framework. Exceptional customer service and communication skills, with the ability to interact professionally with end-users at all levels. Ability to work independently and prioritise tasks in a fast-paced environment. Available to work full-time in the office. If you are a dedicated and reliable IT professional with a passion for providing exceptional support to end-users, we encourage you to apply. Please click the button to apply or contact Tamsin Clark on tamsinclarkfuture-you.com.au if you have any questions. • Wed, 06 Mar • FutureYou

VSO General Relief Instructor/ Industrial Relief Instructor » Casuarina, WA - , to support prison operations. The position provides on the job instruction, accredited training and supervision to prisoners who... Helpdesk on 1300 733 056 for assistance. To keep you up to date on what is happening in Department of Justice... • Tue, 05 Mar • Government of Western Australia • $82101 - 88960 per year

Senior Regional Development Officer » Geraldton, WA - , support sustainable growth and enhance our region’s enviable quality of life. About the opportunity This position is based..., please contact the RAMS Helpdesk on 1300 733 056 in first instance. For further information about the recruitment process... • Tue, 05 Mar • Government of Western Australia • $110309 - 121569 per year

Desktop Administrator » Perth, WA - etc.) Daily management and co-ordination of the IT support ticketing system and the Helpdesk support mailboxes Installing... and be responsible for providing first and second level support and be the primary point of contact within the Murrin Murrin site IT team... • Tue, 05 Mar • Glencore

End User Support Associate (Workplace Technology Services, Engineering) » Sydney, NSW - . Experience working as part of Global Technology support team such as helpdesk, deskside support is an advantage. Foreign... a future team member for the role of End User Support Associate to join our Workplace Technology Services Engineering Team... • Tue, 05 Mar • BNY Mellon

Senior Regional Development Officer » Bunbury, WA - Collie, WA - State Government’s Collie Delviery Unit which coordinates, oversees and promotes activities and initiatives that support the... to support a just transition for the Collie community. Within this team your responsibilities will span a spectrum of tasks... • Tue, 05 Mar • Government of Western Australia • $110309 - 121569 per year

Helpdesk - Level 2 technical support » Sydney, NSW - Level 2 Support Specialist to join our team on a fixed-term contract basis. This role will primarily focus on providing... Windows and help desk support. Key Responsibilities: Provide level 2 technical support to end-users, resolving issues... • Tue, 05 Mar • FutureYou

Helpdesk Operator » Bungendore, NSW - Job Description: The Helpdesk Operator is to provide efficient and effective help desk/call centre and administration... support functions, meeting KPI's as required by Downer onsite at Head Quarters Joint Operations Command (HQJOC) at Bungendore... • Tue, 05 Mar • Downer Group

Service Desk Manager, IT Service Operations and Management » Canberra Region, Australian Capital Territory - Agency Purpose The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs. The AEC’s values and commitments The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism. The Team The AEC IT Service Operations and Management section of the Chief Technology Officer Branch consists of the AEC Service Desk and Service Management teams and focusses on providing high quality services and operations to support the AEC. The AEC Service Desk Team within the AEC Service Operations section supports the AEC through providing a range of services and support to staff. The Opportunity The Service Desk Manager supports the Assistant Director of the section and its team members in the day-to-day operation of the AEC Service Desk and providing services and support for ICT and core business operations and processes within the IT Service Operations and Management section of the Chief Technology Officer Branch. The role is responsible for undertaking work that is moderately complex to complex and/or service in nature, under limited direction, utilising technical expertise and knowledge within the area of ICT and operational support, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives. You will oversee the daily performance of computer systems, ensuring all service expectations are being met and investigate and develop solutions when problems arise. You will develop and execute a training program for Service desk/Support staff, also plan and manage the use of resources to deliver ongoing effective and efficient service desk support to the AEC. To excel you’ll have: Knowledge and experience in the development, implementation, evaluation and management of the provision of ICT helpdesk/support services to clients. Knowledge and experience in successfully setting priorities and delivering quality results on time and on budget. Proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network. Proven analytical abilities with experience in proposing and facilitating change and contributing to business improvement strategies. Proven ability to articulate/utilise data to create high level reporting for senior leadership and/or senior executive. Demonstrated personal integrity whilst achieving results within legislative and policy parameters. Proven ServiceNow or similar enterprise ticketing system experience including effectively managing team workloads through the system. Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism. Desirable A relevant AQF associate degree, Advanced Diploma or Diploma qualification. Three years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. The ability to quickly gain an understanding of Australian electoral law and practice. Eligibility AEC employees must be Australian citizens. Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered. Applicants are required to consent to, undergo, obtain and maintain a character clearance. Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role. • Tue, 05 Mar • Australian Electoral Commission

Service Coordinator » The Rocks, Sydney - Service Coordinator Department: Field Service Employment Type: Full Time Location: Sydney, Australia Description Close-knit and supportive team Potential for growth and development Macquarie Park location near to transport and Macquarie Shopping Centre Who Are We eCash , part of the Everi, has an established reputation in payment systems and currency validation solutions for a wide range of applications and industries. Since March 2022, we are part of Everi Holdings as the company continues to grow and expand its operations in Australia You will be joining the company at an exciting time. Everi in USA has won Top Workplaces To Work consecutively since 2021, and we are committed to building on this strong culture in Australia. To know more about the company, our products and services, please visit: https://www.everi.com/ https://www.ecash.com.au/ About the Role We currently have a vacancy for a dedicated Service Coordinator to join our team. This is a full-time role with a focus on helpdesk support and service reporting. It is well suited for someone who has call centre experience or customer service experience in a similar capacity. Serve as the main point of contact between internal teams, customers and contractors to coordinate services and support. Provide coordination support to all customers via tickets, telephone, and email. Actively monitor field work to ensure service level agreeements are met. Ensure enquiries logged in system are followed through to completion, including notes and closing of tickets for invoicing. Follow up on outstanding field support tickets allocated to internal teams and contractors. Create and maintain scheduling and reporting of services and resources. Communicate current and ongoing support status to internal teams, management, and customers. About You 2-3 years experience in a similar capacity Friendly and cheerful disposition Great communication skills, including the ability to engage customers to determine the nature of the issue Proficient with computer software and the ability to quickly pick up new IT software Meticulous, with an eye for details Strong organisation and time management skills Able to think on your feet and solve problems Perks Employee reward and recognition program where awarded points can be redeemed for rewards Sparks Leadership Workshop for future leaders Quarterly company-wide social events and regular team get-together Corporate flu vaccine voucher Opportunity to work for a diverse and inclusive company Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go eCash, part of Everi, is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law. J-18808-Ljbffr • Sun, 03 Mar • Everi Holdings Inc.

APS6 PDMS Support Officer » Canberra Region, Australian Capital Territory - Support the parliamentary function of this highly sought-after Commonwealth Government Department by providing PDMS system support and training. Our client is a large Commonwealth Government Department that is tasked with the responsibility of advancing Australia and its citizens internationally. They work with international partners and other countries to tackle global challenges, increase trade and investment opportunities, protect international rules, keep our region stable and help Australians overseas. They have an excellent reputation, and their work focuses on high profile initiatives. The Opportunity There is an opportunity for an APS6 PDMS Support Officer to join the Cabinet, Ministerial and Parliamentary Branch. The primary focus of the role is to provide the Department with PDMS support and training on the PDMS system. This is an opportunity to join one of the most sought-after employers in the APS. Joining a department of this calibre will open up career opportunities for you in future Expand your senior leadership network by having direct access to the SES. You’ll be liaising with them on a regular basis Highly rewarding position as the agency is reliant on this team to ensure it meets the Minister’s requirements If you are currently a permanent APS employee, you can be engaged on a permanent s26 transfer to the Department. Non-APS employees will be engaged on a 12-month non-ongoing contract initially with view to permanency. The Role Your responsibilities will include the following: Provide Departmental employees with PDMS support including helpdesk support, access requests, system issue resolution and staff training Coordinate advice on the Department’s engagement across parliament including committees, inquiries, private briefings and Senate Estimates Coordinate delivery of Senate Estimates activities, including logistical requirements at Parliament House during days of appearance Provide robust quality assurance and document work-flow services across the full breadth of written material within the department The Ideal Person The ideal candidate will have strong knowledge and experience using the PDMS system and be highly familiar with the parliamentary process within a Commonwealth government department. You will also: Have strong judgement, initiative and outstanding attention to detail Use your high-level communication and relationship-building skills to develop strong relationships with parliamentary and departmental stakeholders Be comfortable engaging at all levels across the department, including with other agencies and ministerial offices To be eligible for this role, you must: Be an Australian citizen Have a minimum NV1 security clearance Be willing to undergo a police check Salary / Rate If you are currently a permanent APS employee, you can be engaged on a permanent s26 transfer to the Department. Non-APS employees will be engaged on a 12-month non-ongoing contract initially with view to permanency Office is located in Barton, Canberra • Sat, 02 Mar • HorizonOne Recruitment

Service Desk Manager, IT Service Operations and Management » Canberra Region, Australian Capital Territory - The AEC IT Service Operations and Management section of the Chief Technology Officer Branch consists of the AEC Service Desk and Service Management teams and focusses on providing high quality services and operations to support the AEC. The AEC Service Desk Team within the AEC Service Operations section supports the AEC through providing a range of services and support to staff. The key duties of the position include The Service Desk Manager supports the Assistant Director of the section and its team members in the day-to-day operation of the AEC Service Desk and providing services and support for ICT and core business operations and processes within the IT Service Operations and Management section of the Chief Technology Officer Branch. The role is responsible for undertaking work that is moderately complex to complex and/or service in nature, under limited direction, utilising technical expertise and knowledge within the area of ICT and operational support, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives. You will oversee the daily performance of computer systems, ensuring all service expectations are being met and investigate and develop solutions when problems arise. You will develop and execute a training program for Service desk/Support staff, also plan and manage the use of resources to deliver ongoing effective and efficient service desk support to the AEC. To excel you'll have: Knowledge and experience in the development, implementation, evaluation and management of the provision of ICT helpdesk/support services to clients. Knowledge and experience in successfully setting priorities and delivering quality results on time and on budget. Proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network. Proven analytical abilities with experience in proposing and facilitating change and contributing to business improvement strategies. Proven ability to articulate/utilise data to create high level reporting for senior leadership and/or senior executive. Demonstrated personal integrity whilst achieving results within legislative and policy parameters. Proven ServiceNow or similar enterprise ticketing system experience including effectively managing team workloads through the system. Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism. Desirable A relevant AQF associate degree, Advanced Diploma or Diploma qualification. Three years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. The ability to quickly gain an understanding of Australian electoral law and practice. • Sat, 02 Mar • APS

Parliamentary Officer » Canberra Region, Australian Capital Territory - About the NDIS Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The NDIS Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013 (PGPA Act). About the Team - Parliamentary Services Parliamentary Services is the NDIS Quality and Safeguards Commission's (NDIS Commission) central coordination point for ministerial and parliamentary activity, including ministerial correspondence, ministerial submissions and briefs, coordination activities such as Question Time Briefs (QTBs), Senate Estimates and parliamentary committee hearings. Parliamentary Services manages the NDIS Commission's instance of the Parliamentary Document Management System (PDMS), which includes administering the system, maintaining user guidelines, and the delivery of staff training and Helpdesk support. Parliamentary Services also works closely with the Office of the Commissioner in coordinating and tracking Commissioner Engagement activity for events, meetings and site visits. At times, Parliamentary Services will be required to take on ad-hoc tasks outside of its standard day-to-day responsibilities. Parliamentary Services is a small team. Candidates should be able to apply, or learn, a diverse range of skills to involve themselves in most team functions. The key duties of the position include Provide quality assurance on a range of ministerial and parliamentary documents to ensure the Minister's and NDIS Commission Executive's expectations are met. Review and assess incoming correspondence received by the Minister and NDIS Commission, including registration, allocation and tracking of items in the responsible business areas. Process correspondence returned from the Minister's Office and NDIS Commission business areas, ensuring that signed correspondence is recorded in PDMS and despatched within agreed timeframes. Assist with the management and allocation of work received via the Parliamentary mailbox, including coordinating input requests and preparing some standard responses. • Sat, 02 Mar • APS

APS6 PDMS Support Officer » Canberra Region, Australian Capital Territory - Our client is a large Commonwealth Government Department that is tasked with the responsibility of advancing Australia and its citizens internationally . They work with international partners and other countries to tackle global challenges, increase trade and investment opportunities, protect international rules, keep our region stable and help Australians overseas. They have an excellent reputation, and their work focuses on high profile initiatives. The Opportunity There is an opportunity for an APS6 PDMS Support Officer to join the Cabinet, Ministerial and Parliamentary Branch. The primary focus of the role is to provide the Department with PDMS support and training on the PDMS system. This is an opportunity to join one of the most sought-after employers in the APS. Joining a department of this calibre will open up career opportunities for you in future Expand your senior leadership network by having direct access to the SES. You’ll be liaising with them on a regular basis Highly rewarding position as the agency is reliant on this team to ensure it meets the Minister’s requirements If you are currently a permanent APS employee, you can be engaged on a permanent s26 transfer to the Department. Non-APS employees will be engaged on a 12-month non-ongoing contract initially with view to permanency. The Role Your responsibilities will include the following: Provide Departmental employees with PDMS support including helpdesk support, access requests, system issue resolution and staff training Coordinate advice on the Department’s engagement across parliament including committees, inquiries, private briefings and Senate Estimates Coordinate delivery of Senate Estimates activities, including logistical requirements at Parliament House during days of appearance Provide robust quality assurance and document work-flow services across the full breadth of written material within the department The Ideal Person The ideal candidate will have strong knowledge and experience using the PDMS system and be highly familiar with the parliamentary process within a Commonwealth government department. You will also: Have strong judgement, initiative and outstanding attention to detail Use your high-level communication and relationship-building skills to develop strong relationships with parliamentary and departmental stakeholders Be comfortable engaging at all levels across the department, including with other agencies and ministerial offices To be eligible for this role, you must: Be an Australian citizen Have a minimum NV1 security clearance Be willing to undergo a police check Salary / Rate $91,617 - $103,015 15.4% super If you are currently a permanent APS employee, you can be engaged on a permanent s26 transfer to the Department. Non-APS employees will be engaged on a 12-month non-ongoing contract initially with view to permanency Office is located in Barton, Canberra How to Apply To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact Liz Strachan on 02 6108 4878 quoting ref no. 19121. HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds. • Sat, 02 Mar • HorizonOne

FIFO Desktop Engineer » Australia - FIFO Desktop Engineer with solid hands-on desktop, IT Hardware, Microsoft products, customer service, cabling and face-to-face support. FIFO Desktop Engineer with solid hands-on desktop, IT Hardware, Microsoft products, customer service, cabling and face-to-face support. FIFO out of Perth 4:3 (Mon-Thu or Tue-Fri) Permanent (must have full working rights and based in WA at time of application) Up to $105k plus super and bens dependent on experience The company is a global mining firm with sites across the world and offices in almost every major city. They are looking for a desktop engineer to join the team quickly and hit the ground running supporting a major site in WA. You will need to be experienced in dealing with high 2nd line and low-level 3rd line issues, as well as escalating to the systems engineers when needed. You will be the point of contact with escalated tickets, hardware support and basic network cabling so you will need experience supporting all of these and performing these tasks previously. This will not suit a 1st/2nd level support engineer only used to helpdesk support. Full spec on successful application and interviews/medicals available next week. Essential Experience: Microsoft products support Experience in a desktop role previously IT Hardware support (printers, phones etc) Basic network cabling Face-to-face support Excellent customer service If you are keen on the role and have the relevant experience please apply via the link below and I will contact you at my earliest opportunity. • Fri, 01 Mar • Wolfe Co

IT Helpdesk & Systems Support » The Rocks, Sydney - StateCover is the Mutual insurer of choice for NSW councils, founded 20 years ago by Members, for Members. With 134 local government entities who trust us as the workplace risk and wellbeing experts for their 38,000 workers, our purpose is to keep our member's people safe, well and working. Your new role Working within our fabulous IT Team and reporting to our HelpDesk Team Leader, this role will see you involved in a wide range of duties from supporting your colleagues with their everyday technology queries through to working on organisational IT projects, such as rolling new systems and solutions. This is a position which will provide you with variety and challenge in equal measure. To be successful in this role you are focused on delivering an excellent service to our people. You are a problem solver, an excellent communicator, you are considered and can engage with people at all levels. Technically proficient you have a strong skillset in PC and Mobile hardware and related equipment, a sound working knowledge of Microsoft 365 and Windows Server administration and support. It would be highly advantageous if you have Active Directory/Azure, firewall and cloud-based infrastructure experience. What do we offer? A chance to work with a progressive, supportive and inclusive team of professionals. Learn and apply new skills, receive a competitive salary and have access to a wide range of employee benefits. We are ideally located next to main transport hubs of Wynyard Station and York/Clarence Street buses. We are proud to support an inclusive and diverse work environment and encourage anyone who feels they meet the criteria to apply. Please note background screening including reference checks will be required. 26 July 2023 Sydney New South Wales, Australia Full Time Insurance & Superannuation Workers' Compensation J-18808-Ljbffr • Fri, 01 Mar • NGARE EMPLOYMENT SOLUTIONS PTY LTD

IT Helpdesk Support Engineer » Dunnstown, Moorabool Area - Added Monday 31st of July 2023 02:27:31 PM Milestone IT is currently working with this brilliant organization located in Perth that right now has an exciting opportunity for an experienced IT Helpdesk Support Engineer to join a great team. Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone Key Responsibilities include: Providing IT support over the phone Providing first level support and logging the tickets Providing hands-on hardware and software support Installing, moving, adding, and changing equipment and software Maintenance of Client's Network Performing proactive and reactive troubleshooting to identify potential problems Skills we are looking for: Detailed knowledge of Ticketing System Detailed knowledge and experience of Windows 10 Operating Systems Detailed knowledge and experience of Microsoft Office Suite Detailed knowledge of Active Directory Someone with experience performing in a similar position. Friendly welcoming professional with good telephone manners. Well presented, hardworking, and enjoys working in a Team Possess great written and verbal communication skills. Work well independently and productively within a small team environment. This is a fantastic opportunity for someone looking for a challenging and exciting opportunity. Please note, candidates will receive an immediate response. We keep you connected to the best businesses and opportunities in the IT marketplace. We keep your profile anonymous Apply for jobs quickly Upload your CV and Manage your profile Register and get your profile completed to apply today. It's quick. It's easy. It's the best career move you'll ever make. J-18808-Ljbffr • Fri, 01 Mar • Milestone IT

Service Desk Officer » Perth CBD, Perth - Large team, within an internal IT department. Newly created role within the Desktop Support team, offering extensive training. Supportive team and excellent management (fantastic mentors and approachable). Position: Service Desk Officer Salary: $75,000 - $85,000 Location: NOR, Perth Job Type: Permanent Position Overview: OUI is currently recruiting for a large, award winning, Perth-based business. This is a newly created role, sitting within the desktop support team. The company offers training and development, and the management is supportive and approachable. This is a great opportunity for a talented engineer to join a larger internal IT department, working solely on one business’s internal applications. Great team, friendly userbase and extensive support on offer Perks: Large team, within an internal IT department. Family owned and operated business (who genuinely care about their staff). Newly created role within the Desktop Support team, offering extensive training. Supportive team and excellent management (fantastic mentors and approachable). Roles & Responsibilities: Providing application support for company’s internal applications (bespoke and off-the-shelf). Respond to tickets in a timely and professional manner. Provide support by email, phone, or in-person. Collaborate with software development team. Troubleshooting and resolution of software related issues. Manage and prioritize IT incidents. Provide helpdesk support for all Desktop, Network and Applications. Skills & Requirements: 3 years in a similar application or desktop support role (training provided). Be a continuous learner, have excellent communication skills and be a team player. Have or be willing to obtain relevant IT Certifications. Have a genuine passion for Info Tech. Trustworthy, self-disciplined and have the ability to work well under pressure. Clean driver’s license and own vehicle. If you would like to find out more, apply now We are also working on several additional roles that may be of interest. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033 J-18808-Ljbffr • Fri, 01 Mar • OUI Recruitment

IT Helpdesk Level 1/2 Store Support Team » Dunnstown, Moorabool Area - IT Helpdesk Level 1/2 Store Support Team Australia - VIC Melbourne - All locations Added Wednesday 8th of March 2023 04:05:48 PM Milestone It are seeking a skilled IT Support Consultant to join and work within a team and provide Level 1/2 technical support for the clients stores. The successful candidate will be responsible for maintaining the computer systems and networks within our stores, diagnosing and resolving hardware and software issues, and providing technical support and guidance to our end-users. This is a 12 month contract with an opportunity for extension. Key Responsibilities: Respond to technical support requests from stores and provide prompt and efficient resolution to issues. Perform hardware and software installations, upgrades, and maintenance as required. Maintain accurate documentation of all technical support activities and ensure that all issues are resolved in a timely and efficient manner. Collaborate with other members of the IT team to resolve complex technical issues. Provide training and support to store employees on the use of technology and software. Requirements: Must have excellent written & verbal communication skills and proven interpersonal capabilities when interacting with both technical and non-technical personnel. Excellent understanding of Windows 10 operating system, including software installation & troubleshooting processes as well as patch management strategies used by Microsoft products. . Proficiency in PowerShell scripting language is a requirement for this position along with knowledge of other scripting languages like VB Scripts or HTA scripts etc. Web servers such as IIS would also be beneficial but not essential. Direct experience supporting SCCM deployment through Software Center and patching projects within an enterprise environment is highly desirable Familiarity working with System Center Operations Manager (SCOM) would also be beneficial but is not required for this role If you have a passion for technology and providing excellent customer service, we encourage you to apply or call Abhi Naik on 03 96706682 for this exciting opportunity. We keep you connected to the best businesses and opportunities in the IT marketplace. We keep your profile anonymous Apply for jobs quickly Upload your CV and Manage your profile Register and get your profile completed to apply today. It's quick. It's easy. It's the best career move you'll ever make. J-18808-Ljbffr • Fri, 01 Mar • Milestone IT

Director of HR Shared Services » The Rocks, Sydney - Morgan McKinley is excited to be partnering with a well-known Financial Services Organisation to recruit a Director of HR Shared Services The Team: The HR Shared Services team provides essential HR support to leaders and employees, aiming to streamline processes, drive self-service practices, and deliver exceptional employee experiences. Your responsibilities: The Shared Services portfolio is accountable for delivering several key services: HR helpdesk support which answers employee enquiries, processes employee transactions and drive self-service through the intranet and HR Helpdesk. Accountability for delivering HR reporting and insights to a range of stakeholders Management of HR systems including Product Ownership accountability for Oracle HCM. Accountability for delivering and managing employee surveys including reporting. Responsibility for first line risk, playing a crucial role in ensuring risks are identified, assessed and managed appropriately including the design and execution of control and testing. The delivery of Work, Health & Safety initiatives across the organisation. Working closely with the Organisational Development team to deliver thier mandatory learning suite. Supporting the delivery of continuous improvement initiatives across the HR portfolio. Key Canidate Skills: People Leadership HR Operations Expertise Project Management Change Management Data Management Communication Problem Solving Continuous Improvement What you get in return: Hybrid work model - 2 days a week onsite Sydney CBD 3 days WFH Competitive daily rate Dynamic and high-performance work culture Next Steps: If this sounds like you and you're interested in being considered for this unique opportunity, please apply asap - We will ideally submit shortlists in 24 hours. J-18808-Ljbffr • Fri, 01 Mar • ClearCompany

IT support » Australia - Also known as: User support officer, Helpdesk, Support specialist, Internet technical specialist Is this role right for you? You’ll help people solve their computer, software and network problems. This means you’ll need to investigate issues, identify solutions, and make sure problems get resolved. You’ll work closely with a team of systems and network specialists. What are some example projects or experiences? Many rail organisations require IT support staff to help manage their internal IT systems. IT support staff understand how IT systems work, and help non-technical people solve technical issues. The issue could be as simple as a forgotten password, or as complex as a virus on their device. An IT support person knows how to prioritise requests so they can respond to urgent ones quickly. They’re good communicators because they need to engage regularly with business users, sometimes in stressful situations. What is the work environment like? You might work in an office with other IT staff to manage the day-to-day operations of large computer networks. Or you could work in a specialised railway control centre helping to manage complex signalling, control, and communications systems. You can find work in IT support all around Australia. Most jobs are in cities and towns. Usually, you won’t need any formal qualifications to work in IT support. But a certificate, diploma, or degree in information technology will give you useful skills for the role. Our industry values diverse personal and work experience. Many employers can provide you with opportunities to gain new qualifications and industry experience to help you succeed. Salaries may vary outside of these ranges, based on company size and location, level of experience, competence and time in role. J-18808-Ljbffr • Fri, 01 Mar • Work in Rail

Key Account Manager » Australia - With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to “Make Work Seem Less”. To support us in realising our ambitious goals, we are looking for a Key Account Manager who gets excited about helping customers succeed. Reporting to the Customer Success Director, you’ll be responsible for building strong relationships, driving adoption, and ensuring retention and growth of our strategic customers. Your performance is measured by customer retention rate, net revenue retention, revenue expansion and NPS scores. Job Description Day to day here's a snapshot of what you can expect in the role: Develop an in-depth understanding of the IntelligenceBank platform and its capabilities Build and maintain a pipeline of upsell and expansion opportunities within your customer portfolio Become the trusted advisor to a portfolio of IntelligenceBank’s strategic accounts Work with customers to define success, ensure adoption, retention, and expansion Continuously and repeatedly provide value to customers by being a source of best practices and ensuring they get the most value out of the IntelligenceBank platform Develop and execute on Account/Customer Success plans in keeping with account tier expectations Regularly engage with each customer on strategic and operations reviews Keep customers up to date with new and soon to be released features and enhancements most relevant to them; host and support the build of client-facing webinars Oversee client’s HelpDesk/Support tickets and support if escalation is required Maintain accurate and up to date notes, contacts, opportunities, and activities against all accounts in Salesforce Act as a liaison between the customer and the IntelligenceBank product team to represent the customer’s feedback accurately and advocate for their needs Identify new ways to improve our internal processes Qualifications We're incredibly proud of our Six Star Service which is one of our core values and something we strive to deliver for our clients every day. If that resonates with you we'd love to chat with you To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience: Demonstrated experience in an enterprise customer facing role; preferably in sales, account management, or an equivalent role for a SaaS company Prior experience closing net new or expansion revenue of $1M ARR per year across a portfolio of clients Ability to develop strong customer relationships, manage expectations, and problem-solve Ability to present, communicate, and work effectively with others Ability to take a client brief and collaborate internally to ensure key stakeholder expectations are met Outstanding probing and listening skills Strong analytical skills and use of data to help drive adoption, uncover opportunities and risk Experience with Digital Asset Management (DAM) or Marketing Operations (MOPs) software a plus Experience with Salesforce and other SaaS tools a plus Understanding how Marketing teams work internally and externally a plus Additional Information Next Steps: Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. Our application process includes phone screening, face to face interviews coveringbehaviouraland technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, referencesand criminal history checks. Soapply now and we look forward to getting to learn more about you "We're a 2024 Circle Back Employer & commit to replying to every applicant." J-18808-Ljbffr • Fri, 01 Mar • IntelligenceBank Pty

Senior Linux System Administrator » Australia - Senior Linux System Administrator The Pentagon, Washington, DC – (On-Site) 150-180K (Depending on experience) - Full Time with Benefits Strategic Data Systems (SDS) is seeking a Senior Linux Systems Administrator (SA) that specializes in working within classified environments supporting agencies with a solid background in the Linux operating systems to help build and deploy technical platforms in high-performance computing environments for the Department of Defense. Job duties include: • Provide administrative support for the maintenance and documentation of the network • Review and update the Standard Operating Procedures as required • Update network configuration changes and equipment inventory as changes occur • Provide weekly and monthly system status and trouble ticket reports • Manage the networks in coordination with JS/J6 and Joint Service Provider (JSP) • Review changes to JSP’s network, assess the impact, and provide recommendations for government approval of any changes necessary to keep the hardware, software and operation aligned to the J6/JSP enterprise-level environment • Test and validate patches and new software in the lab/testbed • Attend Configuration Control Boards and Engineering Review Boards with customer for update and release approvals • Ensure compliance with DoD, DISA, USCYBERCOM and Joint Staff guidance • Provide helpdesk support and IT support to include troubleshooting, assistance, and advice • Maintain and track the inventory of all hardware and software using in-house inventory system • Assist with new hardware and software acquisitions, including research and quote generation • Optimize system operation and resource utilization; perform system capacity analysis and planning • Install new software releases, system upgrades, evaluate and install patches, and resolve software related problems • Perform system backups and recovery • Maintain data files and monitor system configuration to ensure data integrity To qualify, you will need: • DOD Top Secret Security Clearance with SCI • Bachelors’ degree from an accredited college or university with a curriculum or major field of study in computer science, information system plus eight (8) years of task related experience OR • Associates’ degree from a college or university with a curriculum or major field of study in computer science, information system, plus ten (10) years task related experience OR • Applicable training certificate issued in accordance with guidelines provided by the software vendor (i.e. RHCE, RHCSA) from an accredited training institution plus fourteen (14) years of task related experience • Active CompTIA SecurityCE Certification or equivalent IAT Level II Certification • Must have one of the following certifications: o Red Hat Certified Engineer (RHCE) o Red Hat Certified System Administrator (RHCSA) o Linux Professional Institute (LPL) level 1 (Exam 101) certification. Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. J-18808-Ljbffr • Fri, 01 Mar • Strategic Data Systems, Inc.

Quadsel systems pvt ltd Looking for Desktop Support Engineer at Gungal, Andhra Pradesh » Wybong, Muswellbrook Area - Looking for a male candidate bike is mandatory. 2 yrs exp Desktop Support-Installation, Configuration, troubleshooting, helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, Windows & Outlook Support, Active Directory, DNS, DHCP Job Type: Full-time Salary: ₹15,000.00 – ₹20,000.00 per month Shift: Ability to commute/relocate: Kallakkurichchi, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Experience: IT: 2 years (Preferred) total work: 1 year (Preferred) J-18808-Ljbffr • Fri, 01 Mar • Quadsel systems pvt ltd

IT Support Helpdesk and On-site Support » Australia - Trucell started 15 years ago providing IT services to healthcare providers. Based in Parramatta we have clients across NSW, QLD, VIC, and Western Australia. Trucell is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Job Description Trucell is seeking an individual with an outstanding attitude and strong IT skills. If you possess exceptional client service skills and have a passionate and dynamic approach to your role, and then we would like to hear from you. Qualifications MUST HAVE 5 years experience as Level 2 or 3 support. Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces. Provide operational support (on-site and remote) to our client’s sites as required. Configure/install/monitor/support/manage the ICT environments by high level technical expertise. Provide a level of training of the desktop environment and applications to end users where required. Develop and maintain ICT documentation including knowledgebase articles and work instructions. Provide Tier 1/2 technical support. Accurately triage and escalate incidents where required according to policies and procedures. Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels. Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained. Update, maintain and work within procedures for the maintenance of one or more technical domains. Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions. Meet enterprise service levels by applying ITSM processes. Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains. Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks. Ability to identify and resolve ICT related problems within defined Service Level Agreements. Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment. Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions. Demonstrated experience or the ability to quickly learn HaloPsa and ITIL Service Management processes Qualifications: A driver’s licence (C class) would be highly desirable. A reliable vehicle. Participating in on-call arrangements may be a requirement of this position. Appropriate renumeration under the award will apply. Travel may be a requirement for this position as this position may be required to work at different sites. Additional Information About you You pride yourself and gain great satisfaction in providing amazing customer service, and care about the support you give to staff. You have excellent communication skills, and stakeholder management. You possess the ability to troubleshoot and investigate the root cause of an issue and take the necessary steps to minimise/remove the impact of it occurring again. You have the desire to bring innovation to the solution process, thinking creatively and critically to ensure the best possible outcomes. You take your commitments seriously and don’t let others down. You always follow through on your responsibilities. You are resilient and a self-starter. You are motivated to get things done. You are knowledgeable, while still being curious to learn and adapt quickly. You love working in a small, collaborative team that enjoys having fun and supporting each other. Right to work in Australia . You must be an Australian Citizen or have a Visa that allows unrestricted work in Australia. Criminal History Check. You will be required to provide a current clean Criminal History check or current clean police check with no disclosable outcomes competed within the last 6 months. Please note this is at your own cost. How to apply. Please provide an up-to-date resume along with a cover letter detailing your ability to meet our Skills & Experience requirements. You MUST provide a cover letter to be considered for this role. Before we can consider you for this role and progress to the interview stage, can you please answer the following questions. Please include a cover letter detailing you answers to the following questions. (Note: any application that does not have a cover letter will be rejected). Rights to work in Australia. Are you and Australian Citizen? If not what type Visa are you currently holding and what are the rights to work details. Do you have a current open drivers licence with no restrictions? Are you willing and able to obtain an Australian Criminal History Check or Police? How many years experience have you had working in a level 2 or 3 support role? Give an example of a customer's IT Support request you have resolved and explain in detail the process you used to do this? (using the START method.) What ticketing systems have you had experience using? Do you have any experience with VoIP telephone systems and if so what brands? Are you able to work after hours and on weekends if required? Why do you think you would be a good fit for this role? Why are you leaving your current role? Referees. please provide 2 referees that you have worked for in the past that we can contact. Is one of these referees your current line manager? If not please tell us why. Due to the high volume of applicants only shortlisted candidates will be contacted. J-18808-Ljbffr • Fri, 01 Mar • Trucell

IT Support Engineer » The Rocks, Sydney - Position: IT & AV Support Technician Location: St Leonards, Sydney NSW or Auckland, New Zealand systemsGo is seeking an IT Support Technician to be part of a team based in St Leonards at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills. Responsibilities (but not limited): Provide Level 2 and Level 3 desktop support at client’s office Provide helpdesk and remote support for IT and AV equipment Complete project tasks as instructed by the client Occasional after-hours work with appropriate compensation Requirements: Pro-active, customer focused, and comfortable dealing with end users directly Able to describe issues clearly to end users and client management, and report on results effectively 2 years experience in IT helpdesk role or technical support role Comfortable working in a team Microsoft MCP certification preferred Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc Experience with AV systems and providing meeting support Experience with helpdesk ticketing systems including ServiceNow Diploma/Degree in Computer Science/Information Technology is preferred but not essential Additional Parking is available on site About systemsGo systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region. In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region. J-18808-Ljbffr • Fri, 01 Mar • systemsGo Corporation

Water Data Consultant – Support and Consulting Water Quality and Biological Data Solutions » Canberra Region, Australian Capital Territory - Water Data Consultant – Support and Consulting Water Quality and Biological Data Solutions Catalysing the transition to clean & renewable energy, mitigating the effects of climate change, and more sustainably managing water and energy resources are our passion and motivation. KISTERS is dedicated to developing IT solutions to steward natural resources more responsibly. Digitally monitoring and analysing data on our changing world is what we do best. At KISTERS, you will be actively involved in influencing a more sustainable future together with us and our customers. Interaction and engagement with our global team of 700 colleagues from more than 30 nations means you can expect both team spirit and mutual appreciation – but above all, we are a family business with heart and soul. We are looking for new colleagues for our water team in Canberra, Australia. Come and join the KISTERS family Job-ID: WTR-WDC-AU KISTERS Australia is part of the KISTERS Group with its head office located in Aachen, Germany. The KISTERS Group offers software solutions for the management of water, air and environmental data and is also active in the energy market. Our customers include private companies including small firms and large multinationals, as well as local government, state and federal public agencies throughout Australia and internationally. About the role We are currently seeking a Water Data Consultant to provide support and consulting services relating to our water quality and biological data management software solutions. The successful applicant will provide helpdesk and technical support to clients as well as supporting project managers on a range of consulting projects including system upgrades, developing custom solutions, system documentation and training end users. In this opportunity, we have a long-term view to helping the successful candidate develop into a specialist Senior Water Data Consultant in our company. The position is located in Weston, ACT. What your day to day would look like Helpdesk support for the KISTERS environmental and water solutions Handling software installations and updates, preparing demonstrations for customers Assisting in projects (national and international) with technical and domain expertise (like data migration, data automation, scripting, applying statistics, etc.) Handling of client specific requirements and creation of technical concept documents Advisory services in support of KISTERS products in general Who we are looking for We are looking for a dynamic person with a good balance of technical and people skills to provide technical support and consulting services to our customers across Australia and internationally. We are looking for someone who has a bachelor degree or masters in one of the following areas: Environmental Science or Studies, Water Science and Management, Resource and Environmental Management, Geography, Computer Science, Information Systems or Engineering. You will also be keen to work at the intersection of water resource management, environmental data management, and IT solutions. In addition, the ideal candidate will have the following attributes: Strong communication skills combined with a friendly, positive and customer service focused attitude Be team-player with a willingness to engage with and learn from senior specialists Strong problem-solving skills The ability to quickly learn new IT products, applications and technologies Understanding of hydrological systems (quality and quantity), their processes and management Additional information KISTERS is a time flexible employer offering flexible working hour arrangements. The successful candidate must also be willing to travel both within Australia and internationally on occasion. Early career professionals are specifically encouraged to apply for this full-time permanent role. We will provide a supportive and collaborative environment as well as internal and external training opportunities to help you transition into the role and develop your water data consulting skillset and experiences. A challenging, exciting, and varied role within a highly motivated team and the opportunity to contribute your ideas Flexible working hours, company pension scheme, healthcare, and further training, events and team-building activities, canteen (depending on location) and more Attractive working environment with long-term advancement opportunities within an internationally operating family business Flexibility through many locations around the world and home office option … and more than 700 committed colleagues who are looking forward to meeting you when you join the KISTERS family To apply To apply for this role, you must be an Australian citizen or permanent resident. If you believe you have the necessary skills and attitude we are keen to hear from you. To apply please send your CV along with a cover letter stating how you are suited to this opportunity to Chris Michl via email christian.michlkisters.com.au . J-18808-Ljbffr • Fri, 01 Mar • Environmental jobs network

Director of HR Shared Services » The Rocks, Sydney - Job Summary Sydney Contract JN -022024-1956062 Feb 13, 2024 $1000 - $1200 pd Job Description Morgan McKinley is excited to be partnering with a well-known Financial Services Organisation to recruit a Director of HR Shared Services Morgan McKinley is excited to be partnering with a well-known Financial Services Organisation to recruit a Director of HR Shared Services The Team: The HR Shared Services team provides essential HR support to leaders and employees, aiming to streamline processes, drive self-service practices, and deliver exceptional employee experiences. Your responsibilities: The Shared Services portfolio is accountable for delivering several key services: HR helpdesk support which answers employee enquiries, processes employee transactions and drive self-service through the intranet and HR Helpdesk. Accountability for delivering HR reporting and insights to a range of stakeholders Management of HR systems including Product Ownership accountability for Oracle HCM. Accountability for delivering and managing employee surveys including reporting. Responsibility for first line risk, playing a crucial role in ensuring risks are identified, assessed and managed appropriately including the design and execution of control and testing. The delivery of Work, Health & Safety initiatives across the organisation. Working closely with the Organisational Development team to deliver thier mandatory learning suite. Supporting the delivery of continuous improvement initiatives across the HR portfolio. Key Canidate Skills: People Leadership HR Operations Expertise Project Management Change Management Data Management Communication Problem Solving Continuous Improvement What you get in return: Hybrid work model - 2 days a week onsite Sydney CBD 3 days WFH Competitive daily rate Dynamic and high-performance work culture Next Steps: If this sounds like you and you're interested in being considered for this unique opportunity, please apply asap - We will ideally submit shortlists in 24 hours. J-18808-Ljbffr • Fri, 01 Mar • CFA Institute

Sales System Support » The Rocks, Sydney - As a Sales Systems Support, you will be responsible primarily for a high volume of transactional updates to master data within multiple business applications, as requested by other departments. Providing Helpdesk support to internal business stakeholders, this is a hands-on role with a blend of application support responsibilities across several business system implementations. Key Accountabilities: Responsible for reviewing and processing sales contract changes within the main business application. Responsible for inputting, updating, and maintaining data, ensuring accuracy between systems. Ensure changes made adhere to the business rules. Primary contact/helpdesk to respond to business user queries on the system and processes. Be a “Super-user” of the business system with a strong understanding of operations, procedures, and policies. Work with business units to assist in the resolution of support requests. Involved with system testing of new functionality, bug fixes and regression testing. TO BE SUCCESSFUL: Ideally, you’ll have a strong attention to detail and communication skills. In addition to: Excellent verbal and written communication skills Understanding of data Integrity, analysis and data processing Demonstrated experience in application support, transactional processing Working with service desk applications and service management environments Previous experience in Out of Home Media Industry WHY WORK FOR US? JCDecaux is a forward-thinking company who truly value their staff. Our strong commitment to positive culture, training and development are underpinned by our core values. We encourage and support others and celebrate shared success. We encourage curiosity, innovation and creative thinking, taking ownership of own our actions and commitments, ensuring we focus on delivering the highest quality experience for our employees. J-18808-Ljbffr • Fri, 01 Mar • JCDecaux SA

IT Support Officer » Australia - Help Desk & IT Support (Information & Communication Technology) With 40 years' experience in the building and development industry, Summit Homes Group is a well-established company that offer personal solutions in residential home building, project development, home improvements and real estate. Summit Homes Group recruits people who fit into our fast-paced, energetic and fun culture. About the role An exciting and rewarding opportunity awaits a highly motivated IT Support Officer to join our team. As a valued member of our organisation, you will report directly to the IT Manager and play a crucial role in providing exceptional level 1 and 2 technical support to all staff members. Your primary focus will be on delivering outstanding customer service and resolving IT issues efficiently. You can expect to work closely with our experienced and proficient IT team, who will provide daily support and guidance, enabling you to excel in your role. Skills and experience To be successful in the role you need to have: Solid technical understanding of technology infrastructure, networks and IT security. Strong Microsoft and Office 365 skills. Excellent verbal and written communication skills. High attention to detail. The ability to prioritise and organise multiple tasks. Demonstrated experience in a desktop support/help desk role at a similar level. A Diploma in Information Technology or a related discipline. Your duties will consist of (but not limited to) Responding to and providing troubleshooting, diagnostics and helpdesk support to all end users (internally and remotely) regarding hardware, software and networking issues in a timely and efficient manner. Installing, configuring and maintaining Desktop PC’s, laptops and mobile devices. Configuring IT equipment and software for new staff and any office moves as required. Maintaining all case/issue history within our helpdesk ticketing system with regular reporting to the IT Manager. Setup of AV systems for conferences and internal training needs. Escalating issues that require additional support. Documenting and publishing user guides. Assisting the IT Team to ensure the security and stability of all IT-related systems. Travelling to remote offices around Perth and the South West region. The successful candidate will be offered an attractive remuneration package as well as a number of workplace perks, such as parking, wellness programs, discounts and more. We pride ourselves on having a great workplace culture and look to give the successful candidate a long and rewarding career in our Group. If you have the skills and experience required for this position and are looking for your next challenge, please use the prompts below to apply. Your application will include the following questions: Do you have technical support experience? Have you completed a qualification in ICT? Do you have a current Australian driver's licence? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Support Officer? Report this job advert Don’t provide your bank or credit card details when applying for jobs. Thinking about a career as an IT Support Officer? Explore job and salary trends, in-demand skills and role reviews. J-18808-Ljbffr • Fri, 01 Mar • Summit Homes Group

Application Support Engineer » Perth CBD, Perth - Large team, within an internal IT department. Newly created role within the Desktop Support team, offering extensive training. Supportive team and excellent management (fantastic mentors and approachable). Position: Application Support Engineer Salary: $75,000 - $85,000 Location: NOR, Perth Job Type: Permanent Position Overview: OUI is currently recruiting for a large, award winning, Perth-based business. This is a newly created role, sitting within the desktop support team. The company offers training and development, and the management is supportive and approachable. This is a great opportunity for a talented engineer to join a larger internal IT department, working solely on one business’s internal applications. Great team, friendly userbase and extensive support on offer Perks: Large team, within an internal IT department. Family owned and operated business (who genuinely care about their staff). Newly created role within the Desktop Support team, offering extensive training. Supportive team and excellent management (fantastic mentors and approachable). Roles & Responsibilities: Providing application support for company’s internal applications (bespoke and off-the-shelf). Respond to tickets in a timely and professional manner. Provide support by email, phone, or in-person. Collaborate with software development team. Troubleshooting and resolution of software related issues. Manage and prioritize IT incidents. Provide helpdesk support for all Desktop, Network and Applications. Skills & Requirements: 3 years in a similar application or desktop support role (training provided). Be a continuous learner, have excellent communication skills and be a team player. Have or be willing to obtain relevant IT Certifications. Have a genuine passion for Info Tech. Trustworthy, self-disciplined and have the ability to work well under pressure. Clean driver’s license and own vehicle. If you would like to find out more, apply now We are also working on several additional roles that may be of interest. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033 J-18808-Ljbffr • Fri, 01 Mar • OUI Recruitment

Technical Support Senior Specialist » Sydney, NSW - surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Degree... of people and businesses globally. Job Description Overview: Reporting to a Technical Support Team Lead, the Technical... • Fri, 01 Mar • Motorola Solutions

Level 1- 2 IT Helpdesk | Managed Service Provider » Sydney, NSW - Griffith, NSW - AND an experienced level 1-2 helpdesk role are available. You will be the first point of contact for users providing level 1 -2 support... everything from Cyber Security Services, Cloud Services & Managed IT Services. The Role Due to growth, an entry level helpdesk position... • Fri, 01 Mar • Robert Half

Helpdesk Engineer » Perth, WA - with on-site parking available. My client is seeking a dedicated Helpdesk Support Engineer to become an integral part... and Sydney offices, and regional offices in Karratha, Brisbane and Darwin. The Role As a Helpdesk Support Engineer... • Thu, 29 Feb • Sharp & Carter • $70000 - 85000 per year

Network Administrator » Brisbane, Brisbane Region - Brisbane Location Initial 5 month contract with possible extension Eden Ritchie Recruitment are seeking a dedicated Network Administrator to support the development, operation, and maintenance of information systems, playing a crucial role in managing our data network and associated technical infrastructure. Key Responsibilities: As a Network Administrator, your primary responsibilities will include managing the day-to-day operation of state-wide data communications network, designing, procuring, configuring, and deploying network services and associated technical infrastructure. You will provide recommendations and advice on network capacity planning, investigating and resolving escalated calls from Helpdesk Support Officers. You will assist the Senior Network Administrator with daily network operations, troubleshooting, and maintenance tasks. To succeed in this role, you will ideally have: Some experience or knowledge of network administration or related fields. A willingness to learn and develop new skills. Strong problem-solving abilities and a proactive approach to tasks. Good communication skills and the ability to work effectively in a team environment. An interest in IT and a desire to pursue a career in network administration. If this role sounds like you, please APPLY NOW submitting your resume in WORD format. If you would like more information or to discuss the role, please contact Luuk Piet on 07 3230 0028. Job Reference: 597834 • Thu, 29 Feb • Eden Ritchie Recruitment

Helpdesk Team Leader » Perth, WA - of Helpdesk Support Engineers, playing a crucial role in providing technical assistance and support to internal team members..., both office-based and on-site. Your responsibilities will include: Providing leadership and guidance to the helpdesk support... • Thu, 29 Feb • Sharp & Carter • $85000 - 115000 per year

Aps5 Site Technology officer helpdesk role » Melbourne, VIC - to Duties Work as an onsite liaison to both senior technical staff, vendors, and end users. Support the Agencys video... conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users. Providing support... • Thu, 29 Feb • Softtestpays

Desktop Support » Perth CBD, Perth - As a Desktop Support Officer, you will play a crucial role in delivering high-quality helpdesk and desktop support services to our internal users. Your responsibilities will include responding to support tickets, troubleshooting hardware and software issues, and providing timely resolutions to ensure minimal disruption to our users' workflow. You will also be responsible for escalating complex issues to higher-level support teams when necessary. Key Responsibilities: Provide first-level helpdesk support to internal users, addressing technical issues via phone, email, or in-person. Troubleshoot and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals. Install, configure, and maintain desktop operating systems, software applications, and security patches. Assist with user account management tasks, including password resets and access permissions. Collaborate with other IT teams to escalate and resolve complex technical issues. Document support tickets, resolutions, and troubleshooting procedures in the helpdesk system. Provide training and guidance to end-users on IT best practices and usage of technology resources. Qualifications: Previous experience in a helpdesk or desktop support role. Strong technical proficiency in troubleshooting hardware, software, and network issues. Knowledge of desktop operating systems (Windows, MacOS) and productivity software (Microsoft Office Suite). Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven ability to work independently and prioritize tasks in a fast-paced environment. Why Join Us: Convenient city location with easy access to public transportation. Opportunity to work with a collaborative team and gain hands-on experience in a diverse IT environment. Competitive salary and benefits package. Ongoing training and professional development opportunities to enhance your skills and advance your career. If you're ready to take the next step in your IT career and contribute to the success of our organization, apply now to join our team as a Desktop Support Officer By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. • Thu, 29 Feb • Robert Half

Computer Technical Support Analyst » Mawson Lakes, SA - Employee Type Full Time Vacancy Type Permanent Discipline Helpdesk About us: Lockheed Martin is a dynamic... locations. You will provide first level technical and customer support to the user community across multiple Lockheed Martin... • Wed, 28 Feb • Lockheed Martin

Desktop Support » Perth, WA - As a Desktop Support Officer, you will play a crucial role in delivering high-quality helpdesk and desktop support... helpdesk support to internal users, addressing technical issues via phone, email, or in-person.Troubleshoot and resolve... • Wed, 28 Feb • Robert Half

TFC Network Support Engineer » Australia - . Provide technical support and assistance to end-users, helpdesk staff, and other IT teams to resolve network-related issues.... Plan and execute network upgrades, migrations, and expansions to support business growth and technological advancements... • Wed, 28 Feb • NEP Group

IT Support Officer - $70k + super + NFP Benefits » Eight Mile Plains, QLD - Brisbane, QLD - to act as the first point of contact for any on-site support issues and take escalations from their outsourced helpdesk...IT Support Officer - $70k + super + NFP BenefitsRobert Half are exclusively partnered with a longstanding... • Tue, 27 Feb • Robert Half

Client Support Officer » Canberra Region, Australian Capital Territory - Our client is currently seeking to engage multiple Client Support Officers to support their Learning Management systems. In this role, you will be the crucial point of contact for end-users, providing effective and timely responses to incidents and service requests. Your responsibilities will encompass technical support, administrative tasks, and customer service, ensuring smooth operations of our clients' systems. Key Responsibilities: Technical: Provide advice to resolve simple technical and non-technical issues. Offer administrative support as required. Understand and address new or complex issues within the technical support team. Conduct knowledge transfer and training related to service management activities Prepare procedural and governance documentation to support business as usual capability. Assist in the development of materials to support knowledge transfer under guidance. Evaluate software changes, considering benefits, risks, and total cost of ownership. Customer Service: Manage confidential and sensitive information. Monitor group support email, triaging requests promptly. Provide user liaison for inquiries. Communicate effectively with a variety of stakeholders. Prioritize work to ensure high levels of service and support are provided. Respond to urgent requests calmly and efficiently while maintaining high work standards. Collaborate within a team to deliver consistent customer service excellence. To be successful in this role, you will have: Experience in providing ICT helpdesk support in a large organization or enterprise environment. Strong communication skills with a focus on service delivery. Undergraduate degree in Information Technology Technical documentation and administration skills of a high order. Desirable Criteria: Experience supporting Moodle, Learning Management Systems, or equivalent enterprise technology environment. Intermediate learning content development skills. Enterprise technology support and administration experience. Security Clearance: Ability to obtain baseline clearance. Existing baseline clearance preferred. If you are a proactive and customer-focused individual with a passion for supporting learning technologies in a government environment, we invite you to apply. To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on 61 (0)2 6151 9203 or email: paxus.com.au and quote the above job reference number. Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details. • Tue, 27 Feb • Paxus

Service Desk Analyst » Parramatta, Parramatta Area - Immediate start | End of June, possible extension4 days in office, 1 WFH | Parramatta, NSWCustomer facing Data3 is a leading IT services and solutions provider, committed to delivering innovative technology solutions to our clients. We are seeking a Service Desk Analyst to join our Data3 Managed Field Services team in NSW. In this role, you will be working onsite with our customer to provide day-to-day user and technical support for all end user compute technologies across the business.Key Responsibilities:End user compute support, including:Line of business applications, mobile devices, printing and meeting room technology, including escalation to external vendorsApplication lifecycle managementSetup of small IT projects such as office relocations (cabling, telecommunications and the configuration of equipment) establishing needs, seeking suitable sources and overseeing installation.Onboarding, Staff movements, and offboarding of users.Daily operational checks to ensure all end user compute services are available.Application packagingDay-to-day service desk queue and IT requests, by ensuring calls are logged and escalated in the service desk system and to ICT Client Services Manager. Generate periodic reports on help desk performance to the ICT Compliance and Client Services Manager.Resolve server, audio visual and network infrastructure issues.Identify, analyse and report on patterns in support problems related to end user compute, recommend solutions and contribute to continuous improvement.Skills & Experience:Demonstrated knowledge and experience in:Microsoft M365 E5 (Office 365, Windows 10 Enterprise, EMS)Administration of Microsoft Teams and Teams CallingDevice management for Windows 10 endpoint, iOS and Android using IntuneMicrosoft Server and desktop operating systemsCore networking technologies (LAN, WAN, , SD WAN, Wi-Fi)Administration of network management tools including Wi-Fi, Switching, Routing and CCTVAdministration of OneDrive for Business, SharePoint Online and TeamsMicrosoft Azure Cloud InfrastructureDemonstrated experience in problem-solving and providing user support in a customer-oriented environment.Excellent knowledge of helpdesk support principles (ITIL)Strong customer service skills including the ability to communicate effectively and ability to resolve client issues.________________________________________If this sounds like you, we encourage you to apply now • Tue, 27 Feb • Data#3 People Solutions

Project Officer » East Melbourne, Melbourne - Project Officer – VPS4 – Ongoing Full TimeWhat you'll doThis role is in the Data collection and Engagement team. The team is responsible for delivering the annual employee opinion survey for Victorian public sector organisations.Reporting to the project manager and working as part of a small team you'll help organise and deliver the survey alongside other data collections. You'll be responsible for administering survey and reporting platforms, updating databases and preparing data reports and dashboard for stakeholder across the public sector. You'll also provide helpdesk support and clear advice and guidance to personal across the public sector.Who we're looking forWe welcome applications from professionals who model the Victorian public sector valuesYou will have capability in use of databases, spreadsheets, data analysis and visualisation packages to extract, collate and analyse and report information, presenting insights in an accessible format to non-technical audiences. You will use your skills to configure surveys and dashboards within an online survey platform.You will also have accomplished communication and organisational skills with the ability to reason through problems, and demonstrated attention to detail. The ability to develop and maintain effective relationships with stakeholders across the public sector is also critical.Who we areThe Victorian Public Sector Commission plays a key role in stewardship of the public sector. It works to strengthen the efficiency, effectiveness and capability of the public sector and maintain, and advocate for, public sector professionalism and integrity. Your contribution will help shape and lead strategic government directions across Victoria.Why you should join usWe are proud to offer you the opportunity to work with purpose and make a positive impact on the Victorian community. You'll collaborate with stakeholders across the Victorian public sector to deliver meaningful work supporting the Victorian Government's strategic priorities. We offer: Flexible and hybrid workLearning and development opportunitiesEmployee assistance program and wellbeing initiativesInclusive work environment, including workplace adjustmentsHow to applyPriority consideration applies to Victorian Public Service and select employees of the Victorian Public Sector who apply through the Jobs and Skills Exchange jobs board.Applications including a cover letter with your resume, outlining your skills, knowledge and qualities that will make you a success within the VPSC are to be submitted online by selecting the ‘Apply Now” button.Applications close at midnight on Sunday, 3 March 2024Request for reasonable adjustmentsThe VPSC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VPSC offers reasonable adjustments for applicants with disabilities on request. It is our policy to provide adjustments for people with disability, mental illness and/or a health condition and carers of people with disability. To request an adjustment, please follow the process on our policy page.Other relevant informationA position description is attached. For enquiries, please refer to the contact on the position description.Employment screening, including criminal history, confirmation of experience and stated qualifications, screening of misconduct, Australian working rights and other relevant checks form part of the candidate suitability evaluation process. Where applicable, this applies to current VPS employees. • Tue, 27 Feb • Victorian Public Sector Commission

Parliamentary Officer » Canberra Region, Australian Capital Territory - NHMRC is seeking an experienced and high performing Parliamentary Officer to contribute to the Communication, Parliamentary and Events Section. The primary role of this position is to provide Parliamentary support and advice to all levels of the organisation and coordinate input across the agency. To perform this role, you will have the ability to prioritise and ensure critical deadlines are met, manage administrative processes, and provide executive and staff support to a high standard. You will be well organised, have excellent coordination skills and both written and verbal communication skills, and be able to support and collaborate with team members. About the Section The Communications, Parliamentary and Events (CPE) Section is a dynamic and high-performing team with a high work volume, servicing internal and external stakeholders. Being able to develop and maintain productive working relationships will be key to this role. The position will suit a person with strong analytical, organisational and communication skills, with excellent attention to detail and a strong desire to achieve high quality outcomes with the ability to adapt to a changing environment. The key duties of the position include Job Duties Support NHMRC to respond to Parliamentary requests, including Senate Estimates and other committee inquiries, and individual Parliamentarian's requests for briefings Facilitate NHMRC's submissions to Parliamentary Committee inquiries Provide advice and support to the Executive when they are preparing to appear before parliamentary committees Prepare comprehensive briefing material and provide practical advice and assistance to the NHMRC Executive Provide mentoring and guidance to the Parliamentary Team and other NHMRC staff Ministerial processes and provide professional and advice Day-to-day processing of ministerial documents Coding and registering ministerial correspondence Maintain highly effective internal and external working relationships Monitor multiple inboxes and coordinate/assist where applicable Draft medium to complex correspondence and/or coordination of policy advice Assist the team in actioning medium to complex requests received through the team mailbox, including input requests, coordination tasks and requests for advice Provide effective and responsive Helpdesk support on Ministerial and Parliamentary systems and processes Under limited direction, assist the section with routine tasks Core Capabilities The successful candidate will demonstrate the following capabilities: Be a team player with highly developed communication and stakeholder management skills to foster effective working relationships Possess a genuine belief in collaborating both within and across organisational boundaries to achieve outcomes Have well-developed professional written and oral communication skills Have a keen eye for detail, with a high degree of self-motivation to prioritise, coordinate and complete tasks within specified timeframes whilst being flexible to changing priorities Possess high level experience with the Australian Government Parliamentary Document Management Systems (PDMS) or similar document workflow systems Work effectively in a small team with limited direction and will thrive in a busy workplace with multiple competing priorities and deadlines Work independently and be accountable for delivering high-quality outcomes, exercising both initiative and judgement in the interpretation of policy and in the application of practices and procedures Provide detailed Ministerial, Parliamentary and public communications, advice to the organisation and contribute to strategic planning and policy development Set work priorities and manage workflows and performance for the team, building team capability through coaching, feedback and developing the quality of work undertaken by others Highly Desirable Demonstrated knowledge and experience of Microsoft Office (Outlook, Excel, etc.) Current Baseline Security Clearance or ability to obtain and maintain one. • Tue, 27 Feb • APS

Judicial Support Coordinator/Team Leader » Perth, WA - positions are available for immediate filling: 1 x permanent level 5 Judicial Support Coordinator position and 6 x permanent... level 4 Team Leader positions ABOUT THE ROLE The Judicial Support team at Perth Magistrates Courts is focused... • Mon, 26 Feb • Government of Western Australia

Lead Implementation Analyst » The Rocks, Sydney - At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we're creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers. And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 500 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion. As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience. How You'll Make A Difference We're seeking an experienced Implementation Lead to join our growing Customer Success team in our Sydney office. This is a technical, customer-facing role focused on leading onboarding projects to help businesses around the world adopt our product. Working with the customer's finance and commercial teams, you will use your problem solving capabilities to design and implement a configured software solution which meets the customer's requirements. Your experience in managing projects with multiple internal and external stakeholders will be invaluable to design & deliver solutions within the software and guide the customer through their testing and adoption. As a senior member of the Customer Success team, you will be a key part in delivering value to customers including onboarding, customer training, helpdesk support triage, help center content and new feature roll-out. We're Looking For Track record of high achievement in your current technical, customer-facing role leading projects. Passion for helping customers solve their business problems. Effective communicator with outstanding project management skills. Quick learner with a desire to thrive in a fast-changing environment. Preferably at least 3 years customer facing project management experience in a fintech or ERP SAAS environment. Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated. • Mon, 26 Feb • Enable

Python C Engineer in Data Prominent Global Financial MarketMaking Firm » Australia - Are you interested in working on businesscritical data challenges and optimizing them towards usability Our client a leading global financial marketmaking firm wants to hear from you Responsibilities Develop applications and tools to support a de...
Location: Sydney • Sun, 25 Feb

Graduate Helpdesk Support » Melbourne, Melbourne Region - ABOUT US: We are a global provider of Information Technology outsourcing services focused on the banking, finance, and payments industry. We provide a broad range of IT services and technology solutions that are flexible, cost-effective, efficient, and reliable. We pride ourselves on our ability to deliver high quality resources and solutions to our clients. Through our Financial innovation labs, we continue to develop innovative solutions by providing engineering payment solutions, creating tools and processes that shape the evolution of technology. THE OPPORTUNITY: You will be responsible primarily for a high volume of transactional updates to master data within multiple business applications, as requested by other departments. Providing Helpdesk support to internal business stakeholders, this is a hands-on role with a blend of application support responsibilities across several business system implementations. Key Accountabilities: Responsible for reviewing and processing sales contract changes within the main business application. Responsible for inputting, updating, and maintaining data, ensuring accuracy between systems. Ensure changes made adhere to the business rules. Primary contact/helpdesk to respond to business user queries on the system and processes. Be a “Super-user” of the business system with a strong understanding of operations, procedures, and policies. Work with business units to assist in the resolution of support requests. TO BE SUCCESSFUL: Ideally, you’ll have a strong attention to detail and communication skills. In addition to: Excellent verbal and written communication skills Understanding of data Integrity, analysis, and data processing Excel capabilities. Excellent Power Point skills. Project Management Skills. Desirable Demonstrated experience in application support, transactional processing. Working with service desk applications and service management environment Job Types: Full-time, Permanent, Graduate Salary: From $55,582.00 per year Schedule: 8 hour shift Work Location: In person Expected Start Date: 23/03/2024 • Sat, 24 Feb • ACS Foundation

EDRMS Training and Support Officer » East Perth, Perth - EDRMS Training and Support Officer Salary: PSO Level 4 $87,712 - $92,057 p.a. Location: East Perth Unit/Division: Office of the Deputy Director General - Corporate Services Work Type: Permanent - Full Time Position No: 00014359 Closing Date: 2024-03-06 4:00 PM (YYYY-MM-DD) Attachments: - applicant information package - rams.pdf edrms training and support officer 00014359 pso l4 february 2024.pdf VCID No. 881821 WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles. WA Health is committed to growing the Aboriginal workforce as a part of WA Health's Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply. Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector. Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant's integrity and past demonstration of ethical behaviour. Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. Position Profile: The position plans, develops and delivers/organises training programs designed to improve the Department of Health (DOH) use of Electronic Document Records Management System (EDRMS). This role also provides second level helpdesk support functions and undertakes record keeping audit and compliance activities. Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements): 11% employer contributed superannuation into a fund of your choice. For further information click here. Access to salary packaging arrangements Professional Development Opportunities and Study Leave/assistance Flexible working arrangements Flexible leave arrangements Selection Criteria: Please see the attached Form (available online at www.jobs.health.wa.gov.au). For Further Job Related Information: We encourage you to contact Helen Frantom on (08) 9222 4300. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours. Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au). Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation. Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED. Position Title EDRMS Training and Support Officer Agency Department of Health Salary PSO Level 4 $87,712 - $92,057 p.a. Location East Perth Unit/Division Office of the Deputy Director General - Corporate Services Branch Technology and Information Services Work Type Permanent - Full Time Position No. 00014359 Closing Date 2024-03-06 4:00 PM Position Title EDRMS Training and Support Officer Branch Technology and Information Services Location East Perth Work Type Permanent - Full Time Closing Date 2024-03-06 4:00 PM Salary PSO Level 4 $87,712 - $92,057 p.a. Agency Department of Health Company Information Description VCID No. 881821 WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles. WA Health is committed to growing the Aboriginal workforce as a part of WA Health's Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply. Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector. Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant's integrity and past demonstration of ethical behaviour. Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. Position Profile: The position plans, develops and delivers/organises training programs designed to improve the Department of Health (DOH) use of Electronic Document Records Management System (EDRMS). This role also provides second level helpdesk support functions and undertakes record keeping audit and compliance activities. Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements): 11% employer contributed superannuation into a fund of your choice. For further information click here. Access to salary packaging arrangements Professional Development Opportunities and Study Leave/assistance Flexible working arrangements Flexible leave arrangements Selection Criteria: Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au). For Further Job Related Information: We encourage you to contact Helen Frantom on (08) 9222 4300. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours. Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au). Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation. Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED. Attachments - applicant information package - rams.pdf edrms training and support officer 00014359 pso l4 february 2024.pdf Convenience Buttons2: • Sat, 24 Feb • Western Australia Government

TECHNICAL SUPPORT SPECIALIST » Queensland - IT support, helpdesk, or general tech support from a SAAS platform. The following characteristics and experience..., there is now the need to add another Technical Support Specialist to the team. This is an additional headcount... • Fri, 23 Feb • Roc Consulting

APS5 Site IT Support » Sydney, NSW - diversity to the benefit of all. We actively encourage applications from any background. Skills IT Support, IT Helpdesk... Support, Onsite IT Support, Onsite IT Technician, IT Technician, ICT Helpdesk, ICT Service Desk, ICT Support, Site Technology... • Fri, 23 Feb • Randstad • $60.67 per hour

Application Support Specialist » Melbourne, VIC - , including supporting CRM helpdesk, system roles, upgrades, and accessibility. Support and maintain enterprise applications... and skilled Applications Support Specialist to join the team. What you will be doing... Ongoing maintenance of the CRM system... • Fri, 23 Feb • Experis

Helpdesk / Level 1 Support » Queensland - As an ICT Helpdesk Support Officer Level 1, you will play a pivotal role in providing first-level technical support... service delivery model. Key Responsibilities: Receive and manage requests for first-level technical support following... • Fri, 23 Feb • Hudson

ICT Support Officer » Surry Hills, NSW - Sydney, NSW - and managing the Helpdesk system and processes Providing client support to users and ensuring that user's requests are understood...Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle... • Thu, 22 Feb • Direct it • $60001 - 80000 per year

Helpdesk Support Analyst » Altona, Barossa Area - Join a business committed to growth, in every sense. Work with a team of technical experts that are keen to pass on their knowledge. Get involved in interesting project work. Full Time Permanent Position Competitive rate $65,000 to $75,000 per year Location: Altona What’s the job? Your primary role is to support team members across Australia and New Zealand to resolve technology issues and queries. Other responsibilities include; Acting as a key link between the CLAAS Harvest Centre and Landpower team members and the technology team. Providing feedback to colleagues on commonly occurring issues and playing a role in their resolution. Adopting a customer service attitude providing prompt effective service both in person and remotely. Supporting the delivery of technology projects that improve team member and customer experience. Who are we? Landpower and the CLAAS Harvest Centre network is the largest privately-owned farm machinery distribution network in Australasia. We sell and service machinery to farmers and their contractors from our locations throughout Australia and New Zealand. Our Melbourne and Christchurch offices co-ordinate wholesale activities and provide support functions. As a family-owned business we recognise the importance and value of the long-term relationships that we have grown over the last 45 years with our international partners. What’s in it for you? Grow your skills and experience by learning from a team of experts at the top of their game. Enjoy a role that includes variety and scope, you won’t be stuck dealing with mundane “emails won’t send” tickets day in day out. Join a good-sized team (not so small you have no support, not so big that you’re just a number) who work hard and enjoy having a laugh. Take advantage of our Landpower plus benefits scheme with access to a range of discounts with health providers, retailers and travel providers. Who are you? You’re big on customer service and work hard to find solutions for your teammates. Having worked in service desk roles, you understand the basics and know your way around a Microsoft stack. If you’ve worked in a role that involves dealing with remote branches or offices, that’s a plus, as is exposure to mobile technology support. We pride ourselves on being a family business, that works with family-owned suppliers and delivers to families on the farm. That purpose is supported by our values of being in it together, fronting up and to keep growing. If that sounds like something you can get behind, click the link to apply. • Thu, 22 Feb • Landpower

EDRMS Training and Support Officer » East Perth, Perth - VCID No. 881821 WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles. WA Health is committed to growing the Aboriginal workforce as a part of WA Health’s Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply. Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector. Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour. Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. Position Profile: The position plans, develops and delivers/organises training programs designed to improve the Department of Health (DOH) use of Electronic Document Records Management System (EDRMS). This role also provides second level helpdesk support functions and undertakes record keeping audit and compliance activities. Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements): 11% employer contributed superannuation into a fund of your choice. For further information click here . Access to salary packaging arrangements Professional Development Opportunities and Study Leave/assistance Flexible working arrangements Flexible leave arrangements Selection Criteria: Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au ). For Further Job Related Information: We encourage you to contact Helen Frantom on (08) 9222 4300. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours. Application Instructions : Applicants are requested to apply online ( www.jobs.health.wa.gov.au ). Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation. Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED. • Thu, 22 Feb • State Government of WA Department of Health

Customer Support Officer - ITS » Bond University, QLD - wrong. Load search widget Breadcrumb Customer Support Officer - ITS Customer Support Officer - ITS Full-time... and transformational student experience. Join an innovative, supportive, and dedicated Customer Support team in IT Services. Gain... • Wed, 21 Feb • Bond University • $66517.31 - 72221.64 per year

Technology Support Specialist » Brisbane, QLD - I am currently assisting a leading national law firm to recruit a full-time Technology Support Officer based in... Brisbane. The role is nationally responsible for the provision of timely, efficient and effective IT support services to the... • Tue, 20 Feb • Sharp & Carter • $80000 per year

Key Account Manager » Southbank, Melbourne - Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to “Make Work Seem Less”. To support us in realising our ambitious goals, we are looking for a Key Account Manager who gets excited about helping customers succeed. Reporting to the Customer Success Director, you’ll be responsible for building strong relationships, driving adoption, and ensuring retention and growth of our strategic customers. Your performance is measured by customer retention rate, net revenue retention, revenue expansion and NPS scores. Job Description Day to day here's a snapshot of what you can expect in the role: Develop an in-depth understanding of the IntelligenceBank platform and its capabilities Build and maintain a pipeline of upsell and expansion opportunities within your customer portfolio Become the trusted advisor to a portfolio of IntelligenceBank’s strategic accounts Work with customers to define success, ensure adoption, retention, and expansion Continuously and repeatedly provide value to customers by being a source of best practices and ensuring they get the most value out of the IntelligenceBank platform Develop and execute on Account/Customer Success plans in keeping with account tier expectations Regularly engage with each customer on strategic and operations reviews Keep customers up to date with new and soon to be released features and enhancements most relevant to them; host and support the build of client-facing webinars Oversee client’s HelpDesk/Support tickets and support if escalation is required Maintain accurate and up to date notes, contacts, opportunities, and activities against all accounts in Salesforce Act as a liaison between the customer and the IntelligenceBank product team to represent the customer’s feedback accurately and advocate for their needs Identify new ways to improve our internal processes Qualifications We're incredibly proud of our Six Star Service which is one of our core values and something we strive to deliver for our clients every day. If that resonates with you we'd love to chat with you To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience: Demonstrated experience in an enterprise customer facing role; preferably in sales, account management, or an equivalent role for a SaaS company Prior experience closing net new or expansion revenue of $1M ARR per year across a portfolio of clients Ability to develop strong customer relationships, manage expectations, and problem-solve Ability to present, communicate, and work effectively with others Ability to take a client brief and collaborate internally to ensure key stakeholder expectations are met Outstanding probing and listening skills Strong analytical skills and use of data to help drive adoption, uncover opportunities and risk Experience with Digital Asset Management (DAM) or Marketing Operations (MOPs) software a plus Experience with Salesforce and other SaaS tools a plus Understanding how Marketing teams work internally and externally a plus Additional Information Next Steps: Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. So apply now and we look forward to getting to learn more about you "We're a 2024 Circle Back Employer & commit to replying to every applicant." • Tue, 20 Feb • IntelligenceBank

Level 2 / 3 IT Support Officer - FMCG » Wayville, Unley Area - Our client has over 30 years' experience providing superior point-of-sales hardware and software systems. They provide solutions to over 2600 independent supermarkets, greengrocers and petrol stations across Australia. Specialising in e-commerce, business intelligence and analytics, loyalty, and cash management, they utilise tailored integrated browser-based and cloud ready retail management software systems. In addition, they provide point-of-sales hardware installation along with ongoing training and support. They are currently looking for a 2IC Level 2 / 3 IT Support Officer to join their team in Wayville. The role Reporting to the National Support Manager, you will be responsible for building and mentoring the national support team. You will promote a positive workplace culture, ensuring a seamless integration between service, sales, and installation teams to enhance the customer experience. As a part of your day-to-day, will provide level 2 and level 3 support to clients across Australia. You will set and monitor KPIs and the strategic plans of the organisation whilst overseeing staff training and development. In addition, you will be responsible for: Managing helpdesk support, prioritising and resolving user queries to ensure positive outcomes for clients Coordinating with third-party vendors for service as required. Providing system recommendations and identifying sales opportunities based on client needs. Ad-hoc duties About you You will be committed to guiding and mentoring your peers to ensure the highest possible service to your clients. You will have advanced PC knowledge, including MS Windows, Server configuration, Microsoft Network configuration, and exposure to LAN/WAN networks and network fault analysis. • Tue, 20 Feb • 11 Recruitment

Key Account Manager » Southbank, Melbourne - Job Description Day to day here's a snapshot of what you can expect in the role: Develop an in-depth understanding of the IntelligenceBank platform and its capabilities Build and maintain a pipeline of upsell and expansion opportunities within your customer portfolio Become the trusted advisor to a portfolio of IntelligenceBank’s strategic accounts Work with customers to define success, ensure adoption, retention, and expansion Continuously and repeatedly provide value to customers by being a source of best practices and ensuring they get the most value out of the IntelligenceBank platform Develop and execute on Account/Customer Success plans in keeping with account tier expectations Regularly engage with each customer on strategic and operations reviews Keep customers up to date with new and soon to be released features and enhancements most relevant to them; host and support the build of client-facing webinars Oversee client’s HelpDesk/Support tickets and support if escalation is required Maintain accurate and up to date notes, contacts, opportunities, and activities against all accounts in Salesforce Act as a liaison between the customer and the IntelligenceBank product team to represent the customer’s feedback accurately and advocate for their needs Identify new ways to improve our internal processes • Tue, 20 Feb • IntelligenceBank

Level 2 / 3 IT Support Officer - FMCG » Millswood, Unley Area - Are you a Level 2 or 3 IT Support Officer and are wanting to lead your own team? This could be the role for you Our client has over 30 years' experience providing superior point-of-sales hardware and software systems. They provide solutions to over 2600 independent supermarkets, greengrocers and petrol stations across Australia. Specialising in e-commerce, business intelligence and analytics, loyalty, and cash management, they utilise tailored integrated browser-based and cloud ready retail management software systems. In addition, they provide point-of-sales hardware installation along with ongoing training and support. They are currently looking for a 2IC Level 2 / 3 IT Support Officer to join their team in Wayville. The role Reporting to the National Support Manager, you will be responsible for building and mentoring the national support team. You will promote a positive workplace culture, ensuring a seamless integration between service, sales, and installation teams to enhance the customer experience. As a part of your day-to-day, will provide level 2 and level 3 support to clients across Australia. You will set and monitor KPIs and the strategic plans of the organisation whilst overseeing staff training and development. In addition, you will be responsible for: Managing helpdesk support, prioritising and resolving user queries to ensure positive outcomes for clients Coordinating with third-party vendors for service as required. Providing system recommendations and identifying sales opportunities based on client needs. Ad-hoc duties About you You will be committed to guiding and mentoring your peers to ensure the highest possible service to your clients. You will have advanced PC knowledge, including MS Windows, Server configuration, Microsoft Network configuration, and exposure to LAN/WAN networks and network fault analysis. • Mon, 19 Feb • 11 Recruitment

Expression of Interest - Technology & Digital Roles » New South Wales, Australia - Are you a talented Technology professional seeking new avenues for career growth and development? Get in touch with MBC Technology & Digital today Expression of Interest – Technology & Digital Roles Location : Port Macquarie and Mid-North Coast Overview We are seeking Expressions of Interest for talented Technology professionals who are looking for new opportunities on the Mid North Coast and Regional NSW to showcase their skills and expertise. At MBC Technology & Digital we pride ourselves on our ability to match our candidates with roles and industry demand that align perfectly with their skills, expertise and career aspirations. If you are a Technology professional seeking new avenues for career growth and development, we want to hear from you About You: Technology & Digital professionals across multiple skill levels with a passion for innovation and problem-solving Strong communication and collaboration skills Seeking candidates across multiple domains and disciplines, including (but not limited to) software / mobile / web / application development, cyber security, database / analytics, cloud, networking, infrastructure, helpdesk support and system administration. Appointments are subject to the following checks and clearances: National Criminal History Record Check in accordance with the Disability Inclusion Act 2014 Right to Work in Australia Reference checks Relevant qualifications, certifications and experience If you are interested in potential opportunities in the Technology sector, please submit your Expression of Interest and we will contact you when suitable roles become available. When applying for this role, please include a Word version of your resume (not PDF). Please note that only Australian based applicants will be considered for this role. By applying for a position through MBC Technology & Digital, you give MBC Recruitment the sole Right to Represent you for the position. Your details may be provided to the Client to progress your application. Apply Now Job Code: 527006 Recruitment – Port Macquarie (Mid North Coast) & Regional NSW recruitment • Mon, 19 Feb • MBC Recruitment

Project Officer » Knox City Centre, Knox Area - Project Officer – VPS4 – Ongoing Full Time What you'll do This role is in the Data collection and Engagement team. The team is responsible for delivering the annual employee opinion survey for Victorian public sector organisations. Reporting to the project manager and working as part of a small team you'll help organise and deliver the survey alongside other data collections. You'll be responsible for administering survey and reporting platforms, updating databases and preparing data reports and dashboard for stakeholder across the public sector. You'll also provide helpdesk support and clear advice and guidance to personal across the public sector. Who we're looking for We welcome applications from professionals who model the Victorian public sector values You will have capability in use of databases, spreadsheets, data analysis and visualisation packages to extract, collate and analyse and report information, presenting insights in an accessible format to non-technical audiences. You will use your skills to configure surveys and dashboards within an online survey platform. You will also have accomplished communication and organisational skills with the ability to reason through problems, and demonstrated attention to detail. The ability to develop and maintain effective relationships with stakeholders across the public sector is also critical. Who we are The Victorian Public Sector Commission plays a key role in stewardship of the public sector. It works to strengthen the efficiency, effectiveness and capability of the public sector and maintain, and advocate for, public sector professionalism and integrity. Your contribution will help shape and lead strategic government directions across Victoria. Why you should join us We are proud to offer you the opportunity to work with purpose and make a positive impact on the Victorian community. You'll collaborate with stakeholders across the Victorian public sector to deliver meaningful work supporting the Victorian Government's strategic priorities. We offer: Flexible and hybrid work Learning and development opportunities Employee assistance program and wellbeing initiatives Inclusive work environment, including workplace adjustments How to apply Priority consideration applies to Victorian Public Service and select employees of the Victorian Public Sector who apply through the Jobs and Skills Exchange jobs board. Applications including a cover letter with your resume, outlining your skills, knowledge and qualities that will make you a success within the VPSC are to be submitted online by selecting the ‘Apply Now” button. Applications close at midnight on Sunday, 3 March 2024 Request for reasonable adjustments The VPSC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VPSC offers reasonable adjustments for applicants with disabilities on request. It is our policy to provide adjustments for people with disability, mental illness and/or a health condition and carers of people with disability. To request an adjustment, please follow the process on our policy page. Other relevant information A position description is attached. For enquiries, please refer to the contact on the position description. Employment screening, including criminal history, confirmation of experience and stated qualifications, screening of misconduct, Australian working rights and other relevant checks form part of the candidate suitability evaluation process. Where applicable, this applies to current VPS employees. • Sun, 18 Feb • Victorian Public Sector Commission

Project Officer (VPSG4) » Melbourne, Melbourne Region - Job Description Location: Melbourne | CBD Job type: Full time Organisation: Victorian Public Sector Commission Salary: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/14092023R Project Officer – VPS4 – Ongoing Full Time Project Officer – VPS4 – Ongoing Full Time What you'll do This role is in the Data collection and Engagement team. The team is responsible for delivering the annual employee opinion survey for Victorian public sector organisations. Reporting to the project manager and working as part of a small team you'll help organise and deliver the survey alongside other data collections. You'll be responsible for administering survey and reporting platforms, updating databases and preparing data reports and dashboard for stakeholder across the public sector. You'll also provide helpdesk support and clear advice and guidance to personal across the public sector. Who we're looking for We welcome applications from professionals who model the Victorian public sector values You will have capability in use of databases, spreadsheets, data analysis and visualisation packages to extract, collate and analyse and report information, presenting insights in an accessible format to non-technical audiences. You will use your skills to configure surveys and dashboards within an online survey platform. You will also have accomplished communication and organisational skills with the ability to reason through problems, and demonstrated attention to detail. The ability to develop and maintain effective relationships with stakeholders across the public sector is also critical. Who we are The Victorian Public Sector Commission plays a key role in stewardship of the public sector. It works to strengthen the efficiency, effectiveness and capability of the public sector and maintain, and advocate for, public sector professionalism and integrity. Your contribution will help shape and lead strategic government directions across Victoria. Why you should join us We are proud to offer you the opportunity to work with purpose and make a positive impact on the Victorian community. You'll collaborate with stakeholders across the Victorian public sector to deliver meaningful work supporting the Victorian Government's strategic priorities. We offer: Flexible and hybrid work Learning and development opportunities Employee assistance program and wellbeing initiatives Inclusive work environment, including workplace adjustments How to apply Priority consideration applies to Victorian Public Service and select employees of the Victorian Public Sector who apply through the Jobs and Skills Exchange jobs board. Applications including a cover letter with your resume, outlining your skills, knowledge and qualities that will make you a success within the VPSC are to be submitted online by selecting the ‘Apply Now” button. Applications close at midnight on Sunday, 3 March 2024 Request for reasonable adjustments The VPSC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VPSC offers reasonable adjustments for applicants with disabilities on request. It is our policy to provide adjustments for people with disability, mental illness and/or a health condition and carers of people with disability. To request an adjustment, please follow the process on our policy page. Other relevant information A position description is attached. For enquiries, please refer to the contact on the position description. Employment screening, including criminal history, confirmation of experience and stated qualifications, screening of misconduct, Australian working rights and other relevant checks form part of the candidate suitability evaluation process. Where applicable, this applies to current VPS employees. • Sun, 18 Feb • Victorian Public Sector Commission

Helpdesk Level 1 » Fremantle, WA - Our client has been providing comprehensive IT system delivery and support from their WA headquarters for over 10 years... Demonstrates exceptional customer service skills and interpersonal communication Experienced in customer service and support... • Sat, 17 Feb • Wood Recruitment

Patient and Carer Support Officer » Melbourne, VIC - for our patients. YOUR ROLE IN OUR FUTURE Fixed Term, Part-Time Role The Patient and Carer Support Officer is a new role... Patient and Carer Support Service has been developed to improve the patient experience and connect the dots in supporting... • Sat, 17 Feb • Peter MacCallum Cancer Centre

ICT Senior Support Officer » Broome, WA - to elevate your career to the next level? Apply now and join the Shire of Broome in the role of ICT Senior Support Officer. The... ICT Senior Support Officer will be responsible for providing professional and responsive information technology (ICT... • Fri, 16 Feb • Shire of Broome

IT Support Officer » Eight Mile Plains, QLD - resolution within SLA using our IT Helpdesk; User administration, support and management of Active Directory, Microsoft Office... As the IT Support Officer, you will play a crucial role in providing onsite support to our users in National wide... • Fri, 16 Feb • Cocoon SDA Care

IT Help Desk Specialist » North Ryde, Ryde Area - CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.Our purpose is 'Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better, and aspirational outcomes for our employees, customers and communities in which we operate. What you'll be doing:Reporting into the IT Customer Support Manager, we have an exciting new opening for an IT Help Desk Support Specialist to join the CSR technical helpdesk support team. The role will see you provide superior customer service & support to CSR's internal & external customer base.You will be joining a highly regarded and high performing team, with opportunities to grow your technical skill set as you grow in the role. This is a busy and varied role and would suit someone who has previous experience in supporting enterprise environments but is looking for their next step in Help Desk support.As the IT Helpdesk Specialist, you will work a four-week roster spanning from 6 am to 6 pm. Operating within a hybrid working environment, you'll navigate between remote and in-office responsibilities seamlessly. Additionally, there is an expectation to be on call within this role, ensuring prompt and efficient assistance to our customers beyond regular working hours. This dynamic schedule allows for flexibility while maintaining a commitment to delivering exceptional service around the clock. What you'll be doing:Provide superior customer service and 1st level technical support to CSR's internal and external customer base.Assist IT Customer Support Manager with preparation of KTI and Stats reports as needed.Contribute to achieving a Grade of Service (GOS) of 85% or higher.Contribute to all departmental goals (SLA, CX Measure and Service Requests).Ensure logged onto the Helpdesk phone queue as per roster. Your background:Tertiary qualifications in Information Technology.2 years' experience working in an IT Helpdesk.Strong written, verbal & interpersonal skills.Understanding of Information Technology functions within an Enterprise environmentUnderstanding of the Information Technology policies, systems, processes, and procedures relating to desktop supportStrong decision making, problem solving and analytical skills.Ability to manage high level of call volumes whilst adhering to KPIs & SLAs.Advanced understanding of Windows 10Advanced understanding of MS Office and Office 365Sound knowledge of LAN/WAN TechnologiesSound knowledge of SOE Principals and ConceptsSound knowledge of Active Directory and exposure to CitrixExperience supporting Android and iOS What we can offer in return:Hybrid working environment.Extensive learning opportunitiesA well-established major Australian company with continuous growthBase 12% Super 25% leave loading OT. At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards it's people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.How to Apply: If this role sounds like you and you're ready for you next career move, APPLY TODAYTo find out more about us, visit www.csr.com.au • Fri, 16 Feb • CSR AU

Operations Support Administrator » Sydney, NSW - Job Description: The Role The Customer Service Coordinator / Operations Support Administrator will liaise with the... service team and Site Management to support tasks such as PPM and Reactive Allocation, Tracking, Reporting and Escalating... • Thu, 15 Feb • BGIS

Customer Support ICT Helpdesk Officer | NSW Government » Sydney, NSW - . About the Role They are currently seeking a Customer Support / ICT Helpdesk Officer to join their team. This is a predominantly...-month temporary assignment, with a strong potential to extend. Reporting to the Manager, you will provide support... • Thu, 15 Feb • Alexander Appointments

IT Help Desk Specialist » North Ryde, Ryde Area - CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better, and aspirational outcomes for our employees, customers and communities in which we operate. What you'll be doing: Reporting into the IT Customer Support Manager, we have an exciting new opening for an IT Help Desk Support Specialist to join the CSR technical helpdesk support team. The role will see you provide superior customer service & support to CSR's internal & external customer base. You will be joining a highly regarded and high performing team, with opportunities to grow your technical skill set as you grow in the role. This is a busy and varied role and would suit someone who has previous experience in supporting enterprise environments but is looking for their next step in Help Desk support. As the IT Helpdesk Specialist, you will work a four-week roster spanning from 6 am to 6 pm. Operating within a hybrid working environment, you'll navigate between remote and in-office responsibilities seamlessly. Additionally, there is an expectation to be on call within this role, ensuring prompt and efficient assistance to our customers beyond regular working hours. This dynamic schedule allows for flexibility while maintaining a commitment to delivering exceptional service around the clock. What you'll be doing: Provide superior customer service and 1st level technical support to CSR's internal and external customer base. Assist IT Customer Support Manager with preparation of KTI and Stats reports as needed. Contribute to achieving a Grade of Service (GOS) of 85% or higher. Contribute to all departmental goals (SLA, CX Measure and Service Requests). Ensure logged onto the Helpdesk phone queue as per roster. Your background: Tertiary qualifications in Information Technology. 2 years' experience working in an IT Helpdesk. Strong written, verbal & interpersonal skills. Understanding of Information Technology functions within an Enterprise environment Understanding of the Information Technology policies, systems, processes, and procedures relating to desktop support Strong decision making, problem solving and analytical skills. Ability to manage high level of call volumes whilst adhering to KPIs & SLAs. Advanced understanding of Windows 10 Advanced understanding of MS Office and Office 365 Sound knowledge of LAN/WAN Technologies Sound knowledge of SOE Principals and Concepts Sound knowledge of Active Directory and exposure to Citrix Experience supporting Android and iOS What we can offer in return: Hybrid working environment. Extensive learning opportunities A well-established major Australian company with continuous growth Base 12% Super 25% leave loading OT. At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards it's people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities. How to Apply: If this role sounds like you and you're ready for you next career move, APPLY TODAY To find out more about us, visit www.csr.com.au • Thu, 15 Feb • CSR

Director of HR Shared Services » Sydney, Sydney Region - Morgan McKinley is excited to be partnering with a well-known Financial Services Organisation to recruit a Director of HR Shared Services The Team: The HR Shared Services team provides essential HR support to leaders and employees, aiming to streamline processes, drive self-service practices, and deliver exceptional employee experiences. Your responsibilities: The Shared Services portfolio is accountable for delivering several key services: HR helpdesk support which answers employee enquiries, processes employee transactions and drive self-service through the intranet and HR Helpdesk. Accountability for delivering HR reporting and insights to a range of stakeholders Management of HR systems including Product Ownership accountability for Oracle HCM. Accountability for delivering and managing employee surveys including reporting. Responsibility for first line risk, playing a crucial role in ensuring risks are identified, assessed and managed appropriately including the design and execution of control and testing. The delivery of Work, Health & Safety initiatives across the organisation. Working closely with the Organisational Development team to deliver thier mandatory learning suite. Supporting the delivery of continuous improvement initiatives across the HR portfolio. Key Canidate Skills: People Leadership HR Operations Expertise Project Management Change Management Data Management Communication Problem Solving Continuous Improvement What you get in return: Hybrid work model - 2 days a week onsite Sydney CBD 3 days WFH Competitive daily rate Dynamic and high-performance work culture Next Steps: If this sounds like you and you're interested in being considered for this unique opportunity, please apply asap - We will ideally submit shortlists in 24 hours. • Thu, 15 Feb • Morgan McKinley

NOC Technical Support Officer » Burwood East, VIC - Our client, a multinational telecommunications company is looking for a part-time NOC Technical Support Officer... About the role The NOC Technical Support Operator role provides technical support and coordinates activities within the... • Wed, 14 Feb • Peoplebank

Helpdesk Analyst » Blue Mountains, NSW - Transport will offer you. UGL Regional Linx are looking for a passionate & enthusiastic Helpdesk Anaylst (TCS Technician... of this important piece of rail infrastructure. Job Purpose The Train Control System (TCS) Maintenance and Support Technician... • Tue, 13 Feb • UGL

IT Support Engineer - Level 1 » Brisbane, QLD - enquiries and issues, providing quick responses and accurate results. Key Responsibilities Provide IT support services..., level 1 tickets Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate... • Mon, 12 Feb • Liebherr

Junior IT Helpdesk Administrator » Sunshine Coast, QLD - a diligent, professional and friendly Junior IT Helpdesk Administrator to join our team on a full-time basis at our Head Office... support for Minor Corporate and Hotels Systems and Staff. Key Responsibilities Include: Monitor and maintain operational... • Sat, 10 Feb • Minor Hotels

Junior IT Helpdesk Administrator » Sunshine Coast, QLD - a diligent, professional and friendly Junior IT Helpdesk Administrator to join our team on a full-time basis at our Head Office... support for Minor Corporate and Hotels Systems and Staff. Key Responsibilities Include: Monitor and maintain operational... • Fri, 09 Feb • Minor International

IS Helpdesk Support Technician - Level 1 and Level 2 » Mornington Peninsula, Melbourne Region - WISE is looking for Level 1 and Level 2 Helpdesk Technicians to respond to and resolve IT issues reported through our Helpdesk. WISE Employment is looking for Level 1 and Level 2 Helpdesk Support Technicians to join the WISE team. Please note these are 6-month contracts. You will support WISE Staff and participants by responding to and resolving IT issues reported through the IT Helpdesk and Call Centre. The level 2 position Technician will be required to install software and create accounts for staff, run test group sessions and set up and maintain testing infrastructure to facilitate remote test group sessions. Why should you join WISE Employment? Excellent salary package including base salary, superannuation, not-for-profit salary packaging (tax savings), a company laptop & iPhone and more A thriving organisation that genuinely cares for its people, our customers and the community at large Fantastic reward and recognition initiatives and ongoing learning and development (inc. full training upon commencement) Access to a generous range of employee benefits, including an annual Diversity Day, the ability to purchase additional annual leave and various healthy lifestyle initiatives Access to exclusive benefits and discounts from leading retailers What you will need to succeed (for level 2) A high degree of enthusiasm, initiative, flexibility, innovation and problem-solving ability Strong analytical, administrative, organisational, time management, customer service and problem-solving skills Three years minimum MS Windows and Office experience 1-year minimum IT problem-solving experience Strong skills in 2nd-level Windows 10 desktop support LAN/WAN network support skills (Active Directory, WINS, DHCP, DNS) Experience in troubleshooting and building laptop and PC/Server hardware Current driver’s license and the ability and willingness to travel throughout Melbourne and interstate as required, sometimes at short notice You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements About WISE Employment: Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to the disadvantaged members of our community, the long-term unemployed and people with disability. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs of the community. Please visit our careers page, www.wiseemployment.com.au/careers-at-wise, to find out more about WISE. Are you ready to Apply? Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at daniel.bothawiseemployment.com.au Here at WISE Employment, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA community and Aboriginal and/or Torres Strait Islander candidates. • Thu, 08 Feb • WISE Employment

IT Helpdesk Support - Level 1/2 » Newcastle Region, New South Wales - An organisation that celebrates success and is growing so need another team member to come on board This gr8owing organisation is excited to be adding to their team and need an experienced Level 1/2 Helpdesk support to join them. A team of approximately 8 work a busy day and service a large number of clients on a daily basis. They are about building relationships as well as ensuring they service the clients. Responsibilities will include: Providing first-level technical support to end-users. Troubleshooting and resolving IT-related queries and issues. Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD. Documenting and tracking support requests. Collaborating with the IT team to find solution Who we are looking for: IT related Diploma, Degree or certification Previous experience in a similar role Outstanding troubleshooting skills Excellent knowledge of the Microsoft desktop environment Basic understanding of networking and Windows Active Directory A passion for Technology High level of customer service skills A positive can-do attitude and willingness to learn and grow Outstanding communication, organisational and time management skills What’s in it for you Flexible working conditions A supportive and collaborative team environment. Competitive compensation package. Training and certifications. Convenient location. Forward your resume by following the links or for more information, please call Melanie on 0448 431 486. Verve Partners is an energetic team of specialist consultants reimagining recruitment Australia-wide. With over 170 years of combined experience, we’ve found the sweet spot in talent search – and want to share it. By scouting smart, digging deep and embracing diversity, we grow vibrant careers, cultures and communities. We currently have offices in the lifestyle cities of Newcastle and Wollongong. We acknowledge and pay our respects to the Traditional Owners of the land on which we work and live. We pay our respects to the First Peoples of this country, their culture and Elders past, present and emerging. We recognise that this land was and always will be Aboriginal and Torres Strait Islander land because sovereignty was never ceded. • Thu, 08 Feb • Verve Partners

Technology Support Specialist » Sydney, NSW - are taken care of. The role: Due to growth, we are currently looking for a full-time Technology Support Specialist... to join our Sydney office. The role is nationally responsible for the provision of timely, efficient and effective IT support services... • Thu, 08 Feb • Thomson Geer

Senior IT Support Engineer » Adelaide, SA - . the IT Helpdesk is outsourced). Support effective IT governance via the management of software licence registers, support... IT experience, ideally where you have worked in a small IT team providing a range of IT support Broad knowledge of IT... • Thu, 08 Feb • Peoplebank

IT Deployment and Support Engineer » Melbourne, VIC - please apply now or email your resume to [email protected] Skills IT Support, Tech Support, IT Helpdesk, Service Desk,Technical... Support Engineer, Support Analyst Education Bachelor Degree... • Thu, 08 Feb • Randstad • $85000 per year

Technology Support Specialist » Brisbane, QLD - working within a helpdesk environment Flexibility in working hours Previous experience working in a technology support role... Support Officer to join our Brisbane office . The role is nationally responsible for the provision of timely, efficient... • Wed, 07 Feb • Thomson Geer

Cyber Security Helpdesk Team » Canberra, ACT - Team Leader (equivalent APS6 $65 - $70 ex super) will: Provide after-hours support if required. Conduct bi-annual staff... Salesforce CRM. Conduct quality assurance checks on calls and case records within the Salesforce CRM. Manage updates to support... • Wed, 07 Feb • Canberra Consulting

Desktop Support Officer » Brisbane, QLD - applications from any background. Skills IT support, device replacement, Desktop support, helpdesk, Microsoft, Windows... looking for a Desktop Support and Device Replacement Officer to join our client on an initial contract through until the end... • Wed, 07 Feb • Randstad • $45 per hour

On Site Support Technician - Remote location » Borroloola, NT - . All-rounder with sound IT Helpdesk Knowledge? Lvl 1 or lvl 2 Support Experience? Recent IT graduate looking for career growth...On Site Support Technician Akkodis Australia are currently seeking a On Site Support Technician Location: Katherine... • Tue, 06 Feb • Modis • $70000 - 80000 per year

Service Desk Officer » Perth CBD, Perth - OUI is currently recruiting for a large, award winning, Perth-based business. This is a newly created role, sitting within the desktop support team. Position: Service Desk Officer Salary: $75,000 - $85,000 Location: NOR, Perth Job Type: Permanent Position Overview: OUI is currently recruiting for a large, award winning, Perth-based business. This is a newly created role, sitting within the desktop support team. The company offers training and development, and the management is supportive and approachable. This is a great opportunity for a talented engineer to join a larger internal IT department, working solely on one business’s internal applications. Great team, friendly userbase and extensive support on offer Perks: Large team, within an internal IT department. Family owned and operated business (who genuinely care about their staff). Newly created role within the Desktop Support team, offering extensive training. Supportive team and excellent management (fantastic mentors and approachable). Roles & Responsibilities: Providing application support for company’s internal applications (bespoke and off-the-shelf). Respond to tickets in a timely and professional manner. Provide support by email, phone, or in-person. Collaborate with software development team. Troubleshooting and resolution of software related issues. Manage and prioritize IT incidents. Provide helpdesk support for all Desktop, Network and Applications. Skills & Requirements: 3 years in a similar application or desktop support role (training provided). Be a continuous learner, have excellent communication skills and be a team player. Have or be willing to obtain relevant IT Certifications. Have a genuine passion for Info Tech. Trustworthy, self-disciplined and have the ability to work well under pressure. Clean driver’s license and own vehicle. If you would like to find out more, apply now We are also working on several additional roles that may be of interest. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033 • Mon, 05 Feb • OUI Recruitment