Customer Care Representative Jobs. Australia

Contact Centre Customer Service Representative » Newcastle, NSW - more here Job Description Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them... will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide... • Thu, 29 Feb • My NRMA

Customer Care Representative - ARH Homebush » Australia - Customer Care Representative - ARH Homebush Full-time The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service. About your new role Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include: Handling high volumes of inbound calls Liaising with referring vets Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments – including cash and EFTPOS Processing payments on Vetpay and Medipay finance platforms Data entry and requesting documents from referring vets and clients About You A solid professional background in customer service (min 2 years is essential) Have experience in reception or high volume call centre environment You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations Well-developed computer skills with accurate data entry Experience with RxWorks is highly desirable but not essential as we will train the right candidate Experience with appointment entries, invoicing, and taking payments Willingness to go above and beyond during busy times You can think outside the box Have great multi-tasking and problem solving skills to achieve best possible results Can manage your time effectively when there are multiple distractions and can assist your team mates when required Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy Experience dealing with difficult clients Strong interpersonal and relationship skills Enjoy working in a close knit team and be team focused Cope well with high call volumes and demanding clients Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. We Offer This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus: Advanced roster to support a work and home-life balance Job security Discounts to Hills Products for your pet Free on-site parking and close to public transport Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award) Free access to confidential Employee Assistance Program LifeWorks 24/7 Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves Apply Now J-18808-Ljbffr • Mon, 04 Mar • Greencross Limited

Customer Service Representative II » Melbourne, VIC - -paced environment. The Customer Service Representative is expected to provide customer care services with a friendly... here: or connect with us on , , , or . About This Opportunity The Customer Service Representative must be able to strive in a fast... • Sat, 02 Mar • InComm Payments

Customer Care Representative - ARH Homebush » Homebush South, Strathfield Area - Job Description The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service. About your new role Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include: Handling high volumes of inbound calls Liaising with referring vets Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments – including cash and EFTPOS Processing payments on Vetpay and Medipay finance platforms Data entry and requesting documents from referring vets and clients Managing email enquiries About You A solid professional background in customer service (min 2 years is essential) Have experience in reception or high volume call centre environment You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations Well-developed computer skills with accurate data entry Experience with RxWorks is highly desirable but not essential as we will train the right candidate Experience with appointment entries, invoicing, and taking payments Willingness to go above and beyond during busy times You can think outside the box Have great multi-tasking and problem solving skills to achieve best possible results Can manage your time effectively when there are multiple distractions and can assist your team mates when required Amazing attention to detail Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy Experience dealing with difficult clients Strong interpersonal and relationship skills Enjoy working in a close knit team and be team focused Cope well with high call volumes and demanding clients Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. We Offer This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus: Advanced roster to support a work and home-life balance Job security Discounts to Hills Products for your pet Free on-site parking and close to public transport Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award) Continuous education program Free annual influenza v\accination Free access to confidential Employee Assistance Program LifeWorks 24/7 Petbarn discounts Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves Apply Now • Fri, 01 Mar • Animal Referral Hospital

Customer Service Representative » Macquarie Park, NSW - commitment to their customers and ensuring a positive patient outcome. About the opportunity In your new customer service role... you will report directly to the customer service team leader, working as part of a team of four customer service representatives... • Fri, 01 Mar • Healthcare Professionals Group • $38 - 40 per hour

Operations Analyst - Customer Care » Victoria, Australia - As we continue to put the customer at the forefront of our growth strategy, MECCA has an exciting opportunity for an Operations Analyst to represent our Customer Care team across new projects and ensure they are delivered in a way that maintains and improves the customer and employee experience. The Role You Could Play We are seeking a determined, tech-savvy, accomplished teammate who thrives working in a fast-paced, collaborative, data-driven environment. You would become an expert in the current processes and ways of working across Customer Care in order to operate as change receiver for projects being delivered that will impact the team. You will also: Work with the Operations Manager on developing a change management and internal knowledge strategies, as well as relevant content to drive the adoption of the new processes and systems Represent & advocate for the MECCA Customer Care team, attending discovery sessions and design workshops for new projects and initiatives and identifying opportunities to bring in the relevant stakeholders when necessary Assess and communicate change risk throughout the solution lifecycle, escalating significant risks. Monitor performance and user insights, lead internal implementation reviews and drive continuous improvement initiatives. Assist in UAT and BVT for any new projects impacting Customer Care, liaise and coordinate with other team members and stakeholders to ensure a successful rollout of solutions Document existing processes and translate them into content for the internal knowledgebase What You Will Bring We would love to see candidates who: Operate with a customer-first mindset and can work both autonomously and collaboratively Have excellent communication skills, outstanding organizational and planning skills with the ability to autonomously multitask, manage timelines & workload to meet deadlines and can influence, engage and inspire Can present to both technical and non-technical audiences to influence & rally support for the new processes and improvements across diverse stakeholder groups Are comfortable with prioritizing and managing trade-offs with competing requests/finite resources, comfortable to pivot & re-prioritise based on working in a fast-paced/innovative environment Have highly analytical thinking with the ability to use data to help inform decision-making. Numerically strong, and commercially/value-minded With a previous track record of: Strong experience in Customer Service with a focus on designing and delivering end-to-end solutions that address customer & employee pain points Demonstrated ability to work cross-functionally Minimum of 2 years’ experience in a similar role Experience working with IT and project teams as well as business stakeholders Experience in process mapping and/or process optimization Proven experience within a changing environment in a growing business Your Life At MECCA Whilst we are singularly focused on our CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way Some of our other team member benefits include: Professional development programs and first-class digitized learning offering Health and well-being initiatives Reward and recognition programs Access to bonus and incentive programs Quarterly product allowance Unlimited 40% discount There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way. To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or lifeatmecca and for all current opportunities, visit www.mecca.com.au/careers Follow LIFEATMECCA ↪ Visit our LinkedIn page ↪ Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100 retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fueled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family. J-18808-Ljbffr • Fri, 01 Mar • Mecca Brands

CUSTOMER CARE REPRESENTATIVE (12 MONTHS CONTRACT) » Australia - CUSTOMER CARE REPRESENTATIVE (12 MONTHS CONTRACT) Full-time We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Interact with customer via inbound telephone calls to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services. Record customer interactions, details of inquiries, complaint or comments as well as actions taken. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Minimum educations of SPM, Diploma or others. Minimum 1-2 years’ experience in documentations and well understand standard operating procedure. Good interpersonal skill and with good track record in the company. J-18808-Ljbffr • Fri, 01 Mar • SGS

Junior Support Engineer » Australia - Our Vision is to be the Most Trusted, Flexible and Easy to Use Hybrid Cloud Data Platform. Actian is transforming industries by empowering companies to accelerate application modernization and simplify the Cloud journey. Our customers use the Actian Data Platform to unify their siloed data, explore and securely exchange data to run a variety of analytic workloads that provide real time business insights at a fraction of the cost. We have 24 of the Fortune 100 companies using Actian technology in some of the most mission critical applications that impact your daily life. The Role: We arelooking for an Actian Data Platform Junior Support Engineer – Remote Australia to provide prompt, courteous and in-depth service and support to our Actian Data Platform customers and partners. We are looking for you to provide top-of-the-line customer service by demonstrating a high level of service aptitude, product knowledge and customer responsiveness. You will thrive in an environment that expects you to take initiative and find solutions. Responsibilities: Provide customer support via email or telephone to the Actian Data Platform users. Use Salesforce Service Cloud Reporting Portal to manage support cases, perform issue investigation of customer problems, answer customer questions, offer solutions to problems, monitor and answer community forum questions. Install, configure, test, and troubleshoot software or applications that may be necessary to reproduce or analyze the customer’s environment or problems. Research and investigate product defects using traces, logs, and other software tools. Help to set-up problem recreation environments and standards to support the organization. Work with Support Engineers, Senior Support Engineers, Principal Support Engineers, Team Leads and Software Engineers to expedite resolution of customer issues. Troubleshoot data integration projects from Customers and our internal departments (Sustaining Engineering, Pre-sales) Escalate customer issues to Senior Support Engineers if necessary. Ability to work in a 24x7 environment. Demonstrate effective implementation of Actian's Core Competencies. Requirements: Degree in Computer Science or equivalent discipline. Troubleshooting and customer service skills with 1-2 years of technical support experience as a Customer Care representative or Support Engineer Strong customer communication skills: must be proficient in English (written and verbal) to be able to communicate comfortably with customers globally. Strong customer service mindset, including attitude, ethics, and approach. Excellent analytic, debugging and troubleshooting skills. Can quickly grasp and self-learn new technologies. Ability to work with minimum supervision and under own initiative – self-motivated. Knowledge about Cloud platform technologies; AWS, Azure or Google ecosystems. Knowledge about Databases and analytics technologies such as Ingres, Vector, Oracle, Snowflake, Teradata. Knowledge of MS Windows and Linux. Understanding of Structured Query Language (SQL) and procedural extension languages such as PL/SQL, SQL/PSM. Understanding of programming languages such as MS .NET, JSON, Java, C’ and C++. Understanding of database connectivity using a variety of technologies, i.e., ODBC, JDBC, Spark, JSON, etc. Experience in BI/ETL technologies; Tableau, PowerBI, Looker, Qlik a plus. Experience with Salesforce and Jira a plus. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. J-18808-Ljbffr • Fri, 01 Mar • Actian Corporation

Customer Care Representative - Wollongong » Australia - Customer Care Representative - Wollongong page is loaded Customer Care Representative - Wollongong Apply locations Wollongong NSW Australia time type Full time posted on Posted 13 Days Ago job requisition id JR9122 At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong. Feel secure in a permanent ongoing role, we have multiple permanent positions available (either Hybrid working model after 6 weeks working in centre or work in the Wollongong centre ongoing). This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options. Here's the good info you want to know… Multiple permanent full-time positions and part-time roles available Roles will commence 15th January 2024 Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster P art-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster - you must be able to work the first 6 weeks full time. Rotating roster generally released 2 weeks in advance Paid training access to additional support while you're settling in You will be required to complete a National Police Clearance You must have full work rights to work within Australia for at least 12 months Australian based role If you chose to move to Work from home post training and embedment period, you will need to have the following setup: Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan Anti-Virus installed and Windows Defender switched on. Must have dual monitors (this does not include laptop screen) Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Headset with a microphone. Smartphone Android 9 or IOS 15. Note: No Macbooks as they are not compatible with our system. What you need to be successful: Ability to display excellent Customer Service skills Recent and demonstrable PC literacy working across multiple platforms The Ability to handle inbound calls in a busy contact centre environment The ability to multitask while actively listening and responding to customer enquiries. Excellent verbal and written communication Willingness to learn, and ability to meet output and quality KPI's and competencies Culture & Benefits: Fantastic working culture, where you'll feel valued and supported every day. Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive. Opportunities for career progression, with a company that invests in your professional growth and development. What our current team members love about the role and working at Probe… The people and their teammates are one of the main reasons they come to work Convenience of location (free bus stop straight out the front of the building, major shops and train station walking distance All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders. Grab a job - stay for a career. We're actively supporting and upskilling our agents into leaders within our business About Us Why Join Probe CX? Hear about what life at Probe CX is like from some of your potential future colleagues J-18808-Ljbffr • Fri, 01 Mar • Probecx

Customer Care Representative » Australia - Customer Care Representative page is loaded Customer Care Representative Apply locations Australia, Ormeau time type Full time posted on Posted 3 Days Ago job requisition id R10036526 Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. You will be working with a supportive and friendly team and speaking with our valued customers every day. They will be calling you about product inquiries, status of orders and returns, and quotes. You will also make outbound calls to them informing them of the status of their orders or follow up actions. How will you CONTRIBUTE and GROW? Deal with inbound correspondence Liaise with ALH states staff to resolve customer enquiries Conduct all activities in accordance with requirements of ALH's Quality Management System Key sales orders received via email, online, telephone, direct in a timely accurate and efficient manner Process and follow up after call requests via email, telephone, direct in a timely accurate and efficient manner Are you a MATCH? Passionate about providing exceptional Customer Service and building relationships over the phone Previous experience in a contact centre desirable but not essential as training will be provided Excellent phone manner Highly motivated and able to work without direct supervision. Strong attention to detail and accuracy Administrative and Sales experience (desirable) Computer literate with the entire google suite Strong verbal and written communication skills. A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy. Reliable, committed, and a team player About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. About Us A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here J-18808-Ljbffr • Fri, 01 Mar • Balazs

Customer Care Representative » Largs North, Port Adelaide Area - Customer Service & Call Centre Source: uWorkin JOB DESCRIPTION Parkside AU Who's Audika LI-TS1 LI-ON Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss. We are looking for sales and customer service superstar to be a Customer Care Representative If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you. Customer Care Representatives are first and foremost responsible to work as part of the team who assist our Australian and New Zealand clinics maintain a flow of new and return clients. As a Customer Care Representative, you will be calling clients with offers in response to campaigns formulated by the marketing department. Example campaigns include but are not limited to: Hearing Tests Hearing aid adjustments Trials As a representative of Demant, the Customer Care Representative is required to perform all activities in a manner that meet company standards whilst always maintaining a professional conduct. Responsibilities Outbound / Inbound Calls to new and existing clients Book new and follow up appointments Follow up and support direct marketing campaigns Receive inbound calls and respond appropriately within standard procedures and guidelines Respond to client queries or concerns in a professional manner Technical Knowledge Develop a full working knowledge of the systems and processes required to perform the role within best practice guidelines Intermediate knowledge of Microsoft Suite Trouble shoot client queries and problems Key Performance Indicators: Specific KPI’s are established and agreed with the Call Centre Team based on individual campaign types and expected outcomes and are updated as per the business requirement. Any change will be notified to you prior to the month the changes take effect. You will be measured on these specific KPI’s monthly. Skills and Abilities: Excellent communication skills to enable rapport building and effective conversation over the telephone. Ability to follow instructions and complete tasks as agreed Develops and supports mutual team goals Delivers to agreed commitments Achieves results within agreed timeframes Enjoy working in a team environment About you: You don't have to have worked in a Contact Centre before, previous experience within customer service, sales, hospitality, and retail are all highly regarded. Exceptional customer service skills, with a customer centric mindset Computer literate with an eye for detail A good listener, with an empathetic approach to assisting customers Target driven and able to work to KPI's and targets People enjoy working in this team because we provide. Comprehensive two-week group training and induction Dedicated Point of Contact support within team after training Your own tools of trade, including dedicated workstation, dual screen monitors and latest headset technology. The ability to grow your career with a large global company Free counselling for you and your family via our Employee Assistance Program helpline What's in it for you Ongoing training, coaching and personal growth opportunities Performance incentives $$$ available monthly & quarterly Access to My Reward discounts, access to our comprehensive, Online Wellbeing program, including Birthday and Christmas Gifts and much, much more Fun and fast paced environment We have a passion for people and making a difference if you share our passion then this is the right place for you. About Audika Group The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues. Advanced Personnel Management - Modbury, SA Advanced Personnel Management - Adelaide, SA Advanced Personnel Management - Port Augusta, SA Advanced Personnel Management - Salisbury, SA Advanced Personnel Management - Gawler, SA Advanced Personnel Management - Torrensville, SA Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more . J-18808-Ljbffr • Fri, 01 Mar • Online Courses Australia Pty

Customer Care Representative » Australia - Customer Care Representative page is loaded Customer Care Representative Apply locations St Leonards, Australia time type Full time posted on Posted Yesterday job requisition id R515588 Work Flexibility: Hybrid Role Overview: To provide outstanding service to all internal and external customers and act as point of contact for all customer queries. The role is responsible for recording and processing customer orders. Key Responsibilities: Customer Enquiries & Communication Assist customers enquiries Manage customer correspondence and administration requests in a timely and efficient manner, and provide feedback to sales team and product managers as appropriate Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM Liaise with territory managers, sales team, clinical nurse consultants, other customer service representatives and warehouse staff to ensure customer service expectations are met Bookings & Billings Process Patient on the Table (POT) requests in accordance with Stryker procedures and in a timely manner to ensure customer expectations are met Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments Manage customer invoicing requirements including follow up on PO’s, price adjustments and investigating and processing Credits Produce customer invoices (including loan kit orders) in an accurate and timely manner and to Stryker quality procedures Process and maintain all loan and consignment kit bookings and ensure accurate recording of location. Where appropriate, liaise with warehouse and relevant sales representatives Quality Ensure individual actions & team processes maintain an exemplary record of compliance and commitment to relevant quality standards through the use of the local quality management system. Participation in continuous process improvement aligned with the quality standards. Regularly conduct internal Audits and provide feedback on Continuous Improvements for Customer Service General Operate and contribute in an environment that encourages innovation and participate in activities relating to LEAN and 6S Local responsibilities may include but not be limited to: working on local non-billed and open order reports, stationary orders, participating in local operations meetings Travel Percentage: 0% J-18808-Ljbffr • Fri, 01 Mar • Stryker Corporation

Customer Care Representative - Gold Coast - Hybrid » Australia - Customer Care Representative - Gold Coast - Hybrid page is loaded Customer Care Representative - Gold Coast - Hybrid Apply locations Gold Coast QLD Australia time type Full time posted on Posted 2 Days Ago job requisition id JR9466 At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are currently looking for passionate Customer Care Consultants to join our growing team in our fast-paced call centre located in Gold Coast. Feel secure in a permanent ongoing role, we have multiple permanent full-time and part-time positions available (either Hybrid working model after training and skills embedment period or work in centre). This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options. Here's the good info you want to know: Multiple permanent full-time and part-time positions (either Hybrid working model or work in centre) Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster; or Part-time rostered 30 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Rotating roster generally released 2 weeks in advance Paid training access to additional support while you're settling in Opportunity to work from home once training and skills embedment period. You will be required to complete a National Police Clearance Must have full work rights to work within Australia for at least 12 months This role is based in Australia As this role will move to Work from home post training and embedment period, you will need to have the following setu p: Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan Anti-Virus installed and Windows Defender switched on. Must have dual monitors (this does not include laptop screen) Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Headset with a microphone. Smartphone Android 9 or IOS 15. Note: No Macbooks as they are not compatible with our system. What you need to be successful: Ability to handle inbound calls in a busy contact centre environment Excellent verbal and written communication The ability to work across multiple systems while actively listening. Willingness to learn, and ability to meet output and quality KPI’s and competencies Culture & Benefits: Fantastic working culture, where you'll feel valued and supported every day. Unlimited access to a trusted well-being platform, giving you peace of mind and helping you thrive. Opportunities for career progression, with a company that invests in your professional growth and development. All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders. J-18808-Ljbffr • Fri, 01 Mar • Probecx

Customer Service Representative » Macquarie Park, NSW - our . Job Description Are you an experienced Customer Service professional looking to join a global, ASX listed blue chip organisation to take the next step in... your career? Let's fast forward you, fast! As part of the brilliant CHEP Customer Support team, your role will be to manage... • Fri, 01 Mar

Sr. Customer Service Representative (Sydney, Australia) » Sydney, NSW - database by entering, updating, and retrieving customer/surgeon data, as well as formatting and generating reports. Assists in... with inventory transfers required for billing purposes. Adhering to agreed customer service levels and standards Participating in... • Fri, 01 Mar • NuVasive

Customer Service Representative » Modbury, SA - looking to travel. As a Customer Service Representative, you will be providing essential services to people across Australia on behalf... Australians! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury... • Fri, 01 Mar • Datacom

Customer Service Representative » Modbury, SA - . As a Customer Service Representative, you will be providing essential services to people across Australia on behalf...! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded... • Fri, 01 Mar • Datacom • $52000 - 55000 per year

Customer Care Representative » Penrith, Penrith Area - We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank. Your Opportunity As a Customer Care Representative, you will support our sales team as well as our clients by taking inbound calls, responding to emails and finding quick resolutions by providing an end-to-end service. Working in our fast-paced, wholesale environment with a vibrant team, you will: Build and maintain solid relationships with EssilorLuxottica account holders Respond to incoming orders and queries & follow up on any escalated concerns to ensure that customers have received a resolution Maintain a solid knowledge of all EssilorLuxottica Brands including product styles, technical aspects, and product target markets Provide timely and accurate reporting to Sales Representatives and retailers Assist with processing of orders, reporting on stock and status of orders Data maintenance relating to the collection of e-mail addresses, change of address requests, phone numbers and key contacts. Meet set KPI targets individually and contribute to contact centre team targets To be successful, you will have: Experience in customer service in a retail, hospitality, or call centre setting Excellent written and verbal communication skills and influencing ability Ability to prioritise your time to adhere to deadlines Willingness to learn and be involved in tech training, product launch & range release sessions Solid Knowledge and understanding of Microsoft Office suite Working at EssilorLuxottica A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy: A generous yearly product allowance for you to spend across our portfolio of brands Discounted onsite parking and product discounts for family & friends Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage. Abundance of local cafes, a major shopping centre and close to public transport facilities Global volunteering opportunities through our OneSight Foundation Wide range of career opportunities across the EssilorLuxottica family Complimentary full-time concierge services offering an exclusive hotel-style experience Options for a hybrid working environment Next Steps To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We are a highly diverse group of over 80,000 individuals in 150 countries, we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms. A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among EssilorLuxottica's core strengths. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. .jobTitle{ display:none important; } Job Segment: Retail Sales, Ophthalmic, Retail, Healthcare • Fri, 01 Mar • EssilorLuxottica

Client Care Representative | Clinical Administration - Part time » Bowral, NSW - Love interacting with people and providing 5-star customer service? Want to make a difference in people's lives...? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on customer service/admin... • Thu, 29 Feb • Sonova

Contact Centre Customer Service Representative » Sydney, NSW - more here Job Description Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them... will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide... • Thu, 29 Feb • My NRMA

Customer Care Representative » North Sydney, NSW - . Your Opportunity As a Customer Care Representative, you will support our sales team as well as our clients by taking inbound calls... and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely... • Thu, 29 Feb • EssilorLuxottica

Contact Centre Customer Service Representative » Gosford, NSW - more here Job Description Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them... will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide... • Thu, 29 Feb • My NRMA

Contact Centre Customer Service Representative » Wollongong, NSW - more here Job Description Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them... will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide... • Thu, 29 Feb • My NRMA

Contact Centre Customer Service Representative » Newcastle, NSW - more here Job Description Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them... will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide... • Thu, 29 Feb • My NRMA

Call Dispatcher / Customer Service Representative » Mitcham, VIC - . We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes. Our 24/7 centre... of our Dispatch / Customer Service Operators; Provide high-quality customer service by telephone and email. Calls will range in... • Wed, 28 Feb • Ventia

Customer Care Representative » North Sydney, NSW - . Your Opportunity As a Customer Care Representative, you will support our sales team as well as our clients by taking inbound calls... and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely... • Wed, 28 Feb • EssilorLuxottica

Customer Service Representative - Woolworths Customer Hub Rosny Park (Tas) » Rosny Park, TAS - diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group... to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Customer... • Wed, 28 Feb • Woolworths Group

Mining Customer Support Representative - Toowoomba » Toowoomba, QLD - the mining industry and providing exceptional customer support? We have an exciting opportunity for a dedicated Customer... Support Representative - Mining to join our team at the Toowoomba branch. This role focuses on supporting our valued mining... • Wed, 28 Feb • Hitachi Construction Machinery • $145000 per year

Customer Care Representative » North Sydney, NSW - . Your Opportunity As a Customer Care Representative, you will support our sales team as well as our clients by taking inbound calls... and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely... • Wed, 28 Feb • EssilorLuxottica

Customer Care Representative » North Sydney, North Sydney Area - We are EssilorLuxottica , a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank. Your Opportunity As a Customer Care Representative, you will support our sales team as well as our clients by taking inbound calls, responding to emails and finding quick resolutions by providing an end-to-end service. Working in our fast-paced, wholesale environment with a vibrant team, you will: Build and maintain solid relationships with EssilorLuxottica account holders Respond to incoming orders and queries & follow up on any escalated concerns to ensure that customers have received a resolution Maintain a solid knowledge of all EssilorLuxottica Brands including product styles, technical aspects, and product target markets Provide timely and accurate reporting to Sales Representatives and retailers Assist with processing of orders, reporting on stock and status of orders Data maintenance relating to the collection of e-mail addresses, change of address requests, phone numbers and key contacts. Meet set KPI targets individually and contribute to contact centre team targets To be successful, you will have: Experience in customer service in a retail, hospitality, or call centre setting Excellent written and verbal communication skills and influencing ability Ability to prioritise your time to adhere to deadlines Willingness to learn and be involved in tech training, product launch & range release sessions Solid Knowledge and understanding of Microsoft Office suite Working at EssilorLuxottica A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy: A generous yearly product allowance for you to spend across our portfolio of brands Discounted onsite parking and product discounts for family & friends Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage. Abundance of local cafes, a major shopping centre and close to public transport facilities Global volunteering opportunities through our OneSight Foundation Wide range of career opportunities across the EssilorLuxottica family Complimentary full-time concierge services offering an exclusive hotel-style experience Options for a hybrid working environment Next Steps To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We are a highly diverse group of over 80,000 individuals in 150 countries , we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms. A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among EssilorLuxottica's core strengths. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other. • Wed, 28 Feb • EssilorLuxottica Group

Customer Service Representative - Part Time » Sydney, NSW - Together we can create brilliant customer experiences Do Work that Matters As a Customer Service Representative...You are a hard worker who’s driven to make a difference for our customer We are a diverse and inclusive team... • Tue, 27 Feb • Commonwealth Bank of Australia

Customer Support Representative » Pyrmont, NSW - ’s most trusted news organization. We are looking for our next Customer Support Representative to work as part of our technical... this opportunity as Customer Support Representative, you will: Answering phone calls, emails and processing web forms in a timely... • Tue, 27 Feb • Thomson Reuters

Customer Care Representative » Balcatta, Stirling Area - ActronAir is looking for a Customer Service superstar to join our WA Team Competitive Salary commensurate with experience Fun, Supportive team environment Career growth and Development opportunities ABOUT US ActronAir is a leading Australian manufacturer of Air-conditioning equipment supplying both residential and commercial products to the market. The company has been operating for over 39 years with an enviable record for continuous growth. ABOUT THE ROLE Reporting to the State Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team. The Customer Care Representative is responsible for the delivery of Customer Service to both internal & external clients. A strong focus in and an understanding of Service Excellence is critical to this position. A professional business manner when interacting with customers both over the phone, via email and at the Customer Service counter is essential to your success in this role. In this role you will be responsible for: Customer Support: Respond promptly to customers (internal and external) via telephone and email Process payments and purchase orders Prepare daily reports Provide information and documentation to customers when required Forward new business leads to the relevant Sales Account Executive for follow up Provide relevant information to other teams to ensure customer deliveries are met on time Log and monitor any authorised Goods Returns requests Issue relevant documentation to customers as required System Entry and Update Ensure that all orders are accurately entered into the system per customer requirements and company policy Ensure all information relating to sales order entry is up to date and liaise with other departments where needed Review production schedule report to confirm delivery dates for all orders Other general admin and Office support duties ABOUT YOU The Customer Care Representative position requires someone with strong customer service, time management and organisational skills who is comfortable working in a busy environment, delivering a quality, high-level customer experience. Experience working in a company utilizing Microsoft Dynamics or similar Business system, as well as in an environment dealing with tradespeople is preferred (but not essential). To be successful in this role you will: Have a minimum of 2 to 3 years’ experience within a similar role Have previous experience with Microsoft Dynamics (highly regarded) Have worked with tradespeople Be positive, friendly, energetic and diplomatic with excellent communications skills Be able to work with minimal supervision and use your initiative when required Have the ability to work under pressure and manage many and varied tasks simultaneously Have strong computer literacy Understand and deliver strong customer service focus and customer follow-up High attention to detail and accuracy High level of diplomacy with the ability to problem solve and resolve conflict Be open to further training and education re our products, customer service and processes Relevant qualifications: Certificate III in Customer Service or similar qualification will be highly regarded. A working knowledge of mechanical concepts & working in the HVAC industry would also be an advantage. HOW TO APPLY Simply complete your work history & education information on the application page and attach your Resume and any certificates or licences in the education section to assist us in assessing your suitability for this role. To provide an expression of interest in this opportunity, please click the APPLY BUTTON below. Thank you in anticipation of your interest in ActronAir. No recruitment agencies please • Tue, 27 Feb • ActronAir

Customer Service Representative » Heatherton, VIC - product and service solutions around the globe. Position Summary This position is responsible for providing customer end... with sales order management; receipt, verification of terms, pricing and delivery and then entering of the customer purchase... • Mon, 26 Feb • Steris

Customer Care Representative » Australia - Who's Audika LI-TS1 LI-ON Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss. We are looking for sales and customer service superstar to be a Customer Care Representative If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you. Customer Care Representatives are first and foremost responsible to work as part of the team who assist our Australian and New Zealand clinics maintain a flow of new and return clients. As a Customer Care Representative, you will be calling clients with offers in response to campaigns formulated by the marketing department. Example campaigns include but are not limited to: Hearing Tests Hearing aid adjustments Trials As a representative of Demant, the Customer Care Representative is required to perform all activities in a manner that meet company standards whilst always maintaining a professional conduct. Responsibilities Outbound / Inbound Calls to new and existing clients Book new and follow up appointments Follow up and support direct marketing campaigns Receive inbound calls and respond appropriately within standard procedures and guidelines Respond to client queries or concerns in a professional manner Technical Knowledge Develop a full working knowledge of the systems and processes required to perform the role within best practice guidelines Intermediate knowledge of Microsoft Suite Trouble shoot client queries and problems Key Performance Indicators: Specific KPI's are established and agreed with the Call Centre Team based on individual campaign types and expected outcomes and are updated as per the business requirement. Any change will be notified to you prior to the month the changes take effect. You will be measured on these specific KPI's monthly. Skills and Abilities: Excellent communication skills to enable rapport building and effective conversation over the telephone. Ability to follow instructions and complete tasks as agreed Develops and supports mutual team goals Delivers to agreed commitments Achieves results within agreed timeframes Enjoy working in a team environment About you: You don't have to have worked in a Contact Centre before, previous experience within customer service, sales, hospitality, and retail are all highly regarded. Exceptional customer service skills, with a customer centric mindset Computer literate with an eye for detail A good listener, with an empathetic approach to assisting customers Target driven and able to work to KPI's and targets People enjoy working in this team because we provide. Comprehensive two-week group training and induction Dedicated Point of Contact support within team after training Your own tools of trade, including dedicated workstation, dual screen monitors and latest headset technology. The ability to grow your career with a large global company Free counselling for you and your family via our Employee Assistance Program helpline What's in it for you Ongoing training, coaching and personal growth opportunities Performance incentives $$$ available monthly & quarterly Access to My Reward discounts, access to our comprehensive, Online Wellbeing program, including Birthday and Christmas Gifts and much, much more Fun and fast paced environment We have a passion for people and making a difference if you share our passion then this is the right place for you. • Mon, 26 Feb • Demant A/S

Customer Care Representative » North Richmond, NSW - Richmond, CA - : Ability to build rapport with members Customer Service Skills Time management Basic Computer knowledge What we offer: Full time... • Sun, 25 Feb • Morphius Corp

Customer Care Representative » California - Swanston, TAS - : Ability to build rapport with members Customer Service Skills Time management Basic Computer knowledge What we offer: Full time... • Sun, 25 Feb • Morphius Corp

Customer Care Representative » Parkside, Unley Area - Parkside AU Who's Audika LI-TS1 LI-ON Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss. We are looking for sales and customer service superstar to be a Customer Care Representative If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you. Customer Care Representatives are first and foremost responsible to work as part of the team who assist our Australian and New Zealand clinics maintain a flow of new and return clients. As a Customer Care Representative, you will be calling clients with offers in response to campaigns formulated by the marketing department. Example campaigns include but are not limited to: Hearing Tests Hearing aid adjustments Trials As a representative of Demant, the Customer Care Representative is required to perform all activities in a manner that meet company standards whilst always maintaining a professional conduct. Responsibilities Outbound / Inbound Calls to new and existing clients Book new and follow up appointments Follow up and support direct marketing campaigns Receive inbound calls and respond appropriately within standard procedures and guidelines Respond to client queries or concerns in a professional manner Technical Knowledge Develop a full working knowledge of the systems and processes required to perform the role within best practice guidelines Intermediate knowledge of Microsoft Suite Trouble shoot client queries and problems Key Performance Indicators: Specific KPI’s are established and agreed with the Call Centre Team based on individual campaign types and expected outcomes and are updated as per the business requirement. Any change will be notified to you prior to the month the changes take effect. You will be measured on these specific KPI’s monthly. Skills and Abilities: Excellent communication skills to enable rapport building and effective conversation over the telephone. Ability to follow instructions and complete tasks as agreed Develops and supports mutual team goals Delivers to agreed commitments Achieves results within agreed timeframes Enjoy working in a team environment About you: You don't have to have worked in a Contact Centre before, previous experience within customer service, sales, hospitality, and retail are all highly regarded. Exceptional customer service skills, with a customer centric mindset Computer literate with an eye for detail A good listener, with an empathetic approach to assisting customers Target driven and able to work to KPI's and targets People enjoy working in this team because we provide. Comprehensive two-week group training and induction Dedicated Point of Contact support within team after training Your own tools of trade, including dedicated workstation, dual screen monitors and latest headset technology. The ability to grow your career with a large global company Free counselling for you and your family via our Employee Assistance Program helpline What's in it for you Ongoing training, coaching and personal growth opportunities Performance incentives $$$ available monthly & quarterly Access to My Reward discounts, access to our comprehensive, Online Wellbeing program, including Birthday and Christmas Gifts and much, much more Fun and fast paced environment We have a passion for people and making a difference if you share our passion then this is the right place for you. About Audika Group The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues. • Sun, 25 Feb • Audika

Customer Care Representative » Parkside, Unley Area - Who's Audika LI-TS1 LI-ON Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss. We are looking for sales and customer service superstar to be a Customer Care Representative If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you. Customer Care Representatives are first and foremost responsible to work as part of the team who assist our Australian and New Zealand clinics maintain a flow of new and return clients. As a Customer Care Representative, you will be calling clients with offers in response to campaigns formulated by the marketing department. Example campaigns include but are not limited to: Hearing Tests Hearing aid adjustments Trials As a representative of Demant, the Customer Care Representative is required to perform all activities in a manner that meet company standards whilst always maintaining a professional conduct. Responsibilities Outbound / Inbound Calls to new and existing clients Book new and follow up appointments Follow up and support direct marketing campaigns Receive inbound calls and respond appropriately within standard procedures and guidelines Respond to client queries or concerns in a professional manner Technical Knowledge Develop a full working knowledge of the systems and processes required to perform the role within best practice guidelines Intermediate knowledge of Microsoft Suite Trouble shoot client queries and problems Key Performance Indicators: Specific KPI’s are established and agreed with the Call Centre Team based on individual campaign types and expected outcomes and are updated as per the business requirement. Any change will be notified to you prior to the month the changes take effect. You will be measured on these specific KPI’s monthly. Skills and Abilities: Excellent communication skills to enable rapport building and effective conversation over the telephone. Ability to follow instructions and complete tasks as agreed Develops and supports mutual team goals Delivers to agreed commitments Achieves results within agreed timeframes Enjoy working in a team environment About you: You don't have to have worked in a Contact Centre before, previous experience within customer service, sales, hospitality, and retail are all highly regarded. Exceptional customer service skills, with a customer centric mindset Computer literate with an eye for detail A good listener, with an empathetic approach to assisting customers Target driven and able to work to KPI's and targets People enjoy working in this team because we provide. Comprehensive two-week group training and induction Dedicated Point of Contact support within team after training Your own tools of trade, including dedicated workstation, dual screen monitors and latest headset technology. The ability to grow your career with a large global company Free counselling for you and your family via our Employee Assistance Program helpline What's in it for you Ongoing training, coaching and personal growth opportunities Performance incentives $$$ available monthly & quarterly Access to My Reward discounts, access to our comprehensive, Online Wellbeing program, including Birthday and Christmas Gifts and much, much more Fun and fast paced environment We have a passion for people and making a difference if you share our passion then this is the right place for you. • Sun, 25 Feb • Demant

Customer Service Representative (Fixed term till October 2024) - Tradelink Support Office » Australia - … and the one after that! Your role as our Customer Service Representative? Helping make it happen! The Tradelink Opportunity... We are looking for a Customer Service superstar who is excellent at trouble shooting, can prioritise work at a fast pace, and is not afraid to pick... • Sat, 24 Feb • Tradelink

Customer Service Representative » Modbury, SA - difference to the lives of Australians. As a Customer Service Representative, you will be providing essential services... to people across Australia and the world. About The Role As a Customer Service Representative supporting the Department... • Sat, 24 Feb • Datacom • $50000 - 55000 per year

Customer Service Representative » Modbury, SA - a real difference to the lives of Australians. As a Customer Service Representative, you will be providing essential... services to people across Australia and the world. About The Role As a Customer Service Representative supporting the... • Fri, 23 Feb • Datacom

Customer Care Representative » The Rocks, Sydney - Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (Benefits vary by country) Role Overview: To provide outstanding service to all internal and external customers and act as point of contact for all customer queries. The role is responsible for recording and processing customer orders. Key Responsibilities: Customer Enquiries & Communication Assist customers enquiries Manage customer correspondence and administration requests in a timely and efficient manner, and provide feedback to sales team and product managers as appropriate Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM Liaise with territory managers, sales team, clinical nurse consultants, other customer service representatives and warehouse staff to ensure customer service expectations are met Bookings & Billings Process Patient on the Table (POT) requests in accordance with Stryker procedures and in a timely manner to ensure customer expectations are met Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments Manage customer invoicing requirements including follow up on PO's, price adjustments and investigating and processing Credits Produce customer invoices (including loan kit orders) in an accurate and timely manner and to Stryker quality procedures Process and maintain all loan and consignment kit bookings and ensure accurate recording of location. Where appropriate, liaise with warehouse and relevant sales representatives Quality Ensure individual actions & team processes maintain an exemplary record of compliance and commitment to relevant quality standards through the use of the local quality management system. Participation in continuous process improvement aligned with the quality standards. Regularly conduct internal Audits and provide feedback on Continuous Improvements for Customer Service General Operate and contribute in an environment that encourages innovation and participate in activities relating to LEAN and 6S Local responsibilities may include but not be limited to: working on local non-billed and open order reports, stationary orders, participating in local operations meetings About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. • Fri, 23 Feb • Stryker Corporation

Customer Service Representative - CommSec » Sydney, NSW - . CommSec provides a high level of customer service to complement our products and services. Our contact centre based at Darling... Harbour is the key for ensuring the clients of CommSec receive the best care and service when it comes to their investment... • Thu, 22 Feb • Commonwealth Bank of Australia

Customer Care Representative » Sydney, Sydney Region - Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (Benefits vary by country) Role Overview: To provide outstanding service to all internal and external customers and act as point of contact for all customer queries. The role is responsible for recording and processing customer orders. Key Responsibilities: Customer Enquiries & Communication - Assist customers enquiries - Manage customer correspondence and administration requests in a timely and efficient manner, and provide feedback to sales team and product managers as appropriate - Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM - Liaise with territory managers, sales team, clinical nurse consultants, other customer service representatives and warehouse staff to ensure customer service expectations are met Bookings & Billings - Process Patient on the Table (POT) requests in accordance with Stryker procedures and in a timely manner to ensure customer expectations are met - Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments - Manage customer invoicing requirements including follow up on PO's, price adjustments and investigating and processing Credits - Produce customer invoices (including loan kit orders) in an accurate and timely manner and to Stryker quality procedures - Process and maintain all loan and consignment kit bookings and ensure accurate recording of location. Where appropriate, liaise with warehouse and relevant sales representatives Quality - Ensure individual actions & team processes maintain an exemplary record of compliance and commitment to relevant quality standards through the use of the local quality management system. Participation in continuous process improvement aligned with the quality standards. - Regularly conduct internal Audits and provide feedback on Continuous Improvements for Customer Service General - Operate and contribute in an environment that encourages innovation and participate in activities relating to LEAN and 6S Local responsibilities may include but not be limited to: working on local non-billed and open order reports, stationary orders, participating in local operations meetings About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:) Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. • Thu, 22 Feb • Stryker

Customer Service Representative » Macquarie Park, NSW - . We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The Customer Service Representative... purchase, invoicing and delivery of Alcon product to customers. The Customer Service Representative is also responsible for the... • Wed, 21 Feb • Alcon

Customer Service Representative » Mudgee, NSW - , but our purpose also means we care deeply about our people and their families. Part of the Gallagher Group, Thunderbird Ag... onsite. The role We need a customer service superstar to join our team to ensure each day we surpass the expectations... • Wed, 21 Feb • Gallagher

Customer Care Representative » Australia - and act as point of contact for all customer queries. The role is responsible for recording and processing customer orders.... Key Responsibilities: Customer Enquiries & Communication Assist customers enquiries Manage customer correspondence... • Wed, 21 Feb • Stryker

Customer Service Representative » East Ryde, NSW - to their customers and ensuring a positive patient outcome. About the opportunity In your new customer service role you will report... directly to the customer service manager, working as part of a team of customer service representatives... • Tue, 20 Feb • Healthcare Professionals Group • $36 - 38 per hour

Client Care Representative | Clinical Administration » Glenelg North, SA - Love interacting with people and providing 5-star customer service? Want to make a difference in people's lives...? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on customer service/admin... • Mon, 19 Feb • Sonova

Client Care Representative | Clinical Administration - Jindalee, QLD » Jindalee, QLD - Love interacting with people and providing 5-star customer service? Want to make a difference in people's lives...? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on customer service/admin... • Wed, 14 Feb • Sonova

Banking 2IC - Broadmeadow (Senior Customer Service Representative) » Broadmeadow, NSW - Banking 2IC - Broadmeadow (Senior Customer Service Representative) Development opportunity for an aspiring manager... is referred to as "Senior Customer Service Representative". Code: #1 Location: Newcastle... • Wed, 14 Feb • IMB Bank

Customer Care Team Member » Melbourne, Melbourne Region - Are you ready for an exciting career opportunity? We are thrilled to announce an opening for a Customer Care Representative to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K & FINE-DAY) Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business. WHY JOIN THE BRANDBANK GROUP TEAM? Generous discounts across all our Brands Opportunity to work for a uniquely Australian Retail Group with a global vision. Clear career pathway towards future leadership roles. Supportive team culture and environment Employee Referral Program – be rewarded for referring great new people to our team. THE ROLE: Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls To deliver above-and-beyond customer service experience that is consistent with the brand service standards Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up. Maintains a high customer satisfaction score through providing a best-in-class customer service experience THE IDEAL CANDIDATE: Retail experience will be highly desired however training will be provided. Familiar with live chat, social media, and email clients. Excellent time management and problem solving skills. Exceptional verbal and written communication skills. A positive and professional attitude and exceptional attention to detail Customer-centric and striving to provide the best possible customer experience in any situation. Team player, we strongly believe we are better together. Must be available and flexible to work during the week and weekends ABOUT BRANDBANK GROUP: Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & Fine-Day. If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting APPLY NOW. Click the link below to explore more https://www.brandbankgroup.com.au/our-talent/careers • Tue, 13 Feb • Seed Heritage

Senior Representative I, Customer Solutions » Sydney, NSW - assigned strategic accounts/territory. Capture all external and market-based data, current and prospective customer... options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly... • Tue, 13 Feb • ServiceRocket

Customer Service & Logistics Representative » Macquarie Park, NSW - and high retention of staff. About the opportunity In your new Customer Service Representative role, you will report... directly to the Distribution & Customer Care Manager. This is a unique, standalone role, working as the Customer Service... • Tue, 13 Feb • Healthcare Professionals Group • $70000 - 80000 per year

Customer Support Representative » Eight Mile Plains, QLD - at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background... or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite... • Wed, 07 Feb • Simpro Software

Customer Service Representative » Old Toongabbie, NSW - Duties and Responsibilities Handle inbound and outbound calls working with patients and health care professionals Assist... customer orders promptly and accurately, liaising with distribution to ensure timeframes are in line with delivery schedules... • Wed, 07 Feb • Baxter

Customer Care Representative » Ormeau, QLD - staff to resolve customer enquiries Conduct all activities in accordance with requirements of ALH's Quality Management...? Passionate about providing exceptional Customer Service and building relationships over the phone Previous experience in... • Mon, 05 Feb • Air Liquide