Technical Support Jobs. Australia

Technical Support Engineer - Sydney, Australia » Sydney, NSW - The Role Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support... our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team... • Thu, 08 Feb • Verkada • $102000 per year

Technical Support Analyst » Melbourne, Melbourne Region - Strong Communication Skills Experience in Onsite technical Support Technical support with Desktop , Hardware & Software My Client is a leading investment firm with a growing presence in the Australia market. They are currently seeking a highly motivated and energetic End User Onsite Infrastructure Engineer to join the team. The ideal candidate will be responsible for ensuring the smooth operation and optimisation of our onsite infrastructure, providing technical support to all end users. Job Description: Provide on-site technical support to team members with a friendly and personable demeanor Assist with mobile device support, including setup, configuration, and troubleshooting, while effectively communicating technical solutions in a clear and understandable manner Offer desktop support for hardware and software issues, ensuring smooth operation of workstations, and interacting professionally with business stakeholders Facilitate video conferences, including setup, troubleshooting, and providing technical assistance to participants, all while maintaining a calm and approachable demeanor Conduct basic hardware and software troubleshooting to resolve issues promptly, Collaborate with global IT team members to escalate complex technical problems and find solutions, contributing positively to team dynamics Provide exceptional customer service and communication to ensure a positive user experience, while building rapport with colleagues and stakeholders alike Qualifications: Strong technical aptitude and a passion for problem-solving, combined with excellent interpersonal skills Experience with mobile device support, desktop support, and video conferencing systems, along with the ability to effectively communicate technical concepts to non-technical stakeholders Basic knowledge of hardware and software troubleshooting techniques, coupled with the ability to adapt communication style to suit different audiences Excellent communication skills and a customer-focused approach, with the ability to remain calm and professional under pressure Maturity and professionalism in all interactions, with the ability to navigate business environments and interact confidently with stakeholders • Wed, 06 Mar • Profusion PAC Pty Ltd

Technical Support Engineer » Victoria - of thousands of servers? Then come join our dynamic Technical Support Team and deliver products to millions of users...!” What You'll Do The Technical Support Engineer is based within the Customer Support team here at Mimecast... • Tue, 05 Mar • Mimecast

Technical Support Officer » Sydney Region, New South Wales - We are currently recruiting for a knowledgeable and detail-oriented Insurance Specialist to join our Home Claims team as a Technical Support Officer. As a Technical Support Officer, you will provide product and system support to Claims Managers by responding to enquiries, identifying training and coaching needs and delivering immediate support at team level to assist in delivering a superior customer experience. This role is a full time, 12-month secondment based in Sydney or Newcastle. What you'll do Provide assistance to Claims Managers on technical and service matters including escalations, delegations of authority, systems queries, business procedures and policy/claim coverage questions Contribute to creation of development plans by leaders for Claims Managers through feedback on performance including, identified skills gaps and compliance quality standards Deliver timely and accurate reports on observation outcomes to Leaders as required and where appropriate analyse results and provide recommendations for improvement on an individual, team and departmental basis Build and maintain effective working relationships with peers and key stakeholders to help drive customer and business performance outcomes Adhere to corporate and legislative compliance requirements and ensure the effective resolution of all escalated complaints What you'll bring Previous Home Claims experience Previous Dispute Resolution, Negotiation or Mediation experience Extensive knowledge of Home Claims insurance products, policies, systems and procedures Thorough understanding of impacts of Legislation, Codes and Practices as they apply to insurance and the business Strong communication, relationship building and influencing skills High level of resilience and adaptability High level of written and verbal communication Experience with complaint handling and negotiation Experience in coaching / training staff and peers If this sounds like the opportunity you have been looking for, apply today • Tue, 05 Mar • Suncorp Group

Senior Technical Support Engineer » Sydney, NSW - , as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity... • Tue, 05 Mar • ServiceNow

Helpdesk - Level 2 technical support » Sydney, NSW - Windows and help desk support. Key Responsibilities: Provide level 2 technical support to end-users, resolving issues... Level 2 Support Specialist to join our team on a fixed-term contract basis. This role will primarily focus on providing... • Tue, 05 Mar • FutureYou

Technical Support Officer » Newcastle, NSW - Sydney, NSW - as a Technical Support Officer. As a Technical Support Officer, you will provide product and system support to Claims Managers... by responding to enquiries, identifying training and coaching needs and delivering immediate support at team level to assist in... • Tue, 05 Mar • Suncorp

Senior Technical Support Engineer » Sydney, NSW - Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical..., as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... • Tue, 05 Mar • ServiceNow

Technical Support Officer » Perth CBD, Perth - Resolving escalated issues Liaise with level 1 support personnel Resolve with precision Practice efficiency when resolving Provide support to various stakeholders Support other service desk Occasional covering roles in service desk Provide tailored responses to clients Cross-functional team collaboration Documentation SLA Keep up-to-date documentation of procedures, configurations and issue resolutions Timely updates Technical responsibilities Root cause analysis Troubleshooting Implement security measures System upgrades and migration Maintain server environments; installation, configuration and monitoring Transition ICT services to cloud The Successful Applicant The successful candidate will: Be adept at troubleshooting - from minor to complex issues Ensure minimal downtime for users Understand network infrastructure Microsoft skills: Azure, Active Directory, Endpoint, Sharepoint, Teams, Power BI Preferred use of ticketing systems such as Jira, ServiceNow or Zendesk Cisco Meraki experience with set up VMware knowledge System administration tasks Tailor solutions to various stakeholders Excellent communication skills Ability to prioritise A passion for technology What's on Offer This is an excellent opportunity for someone to expand their existing knowledge and career in the technical support space. Joining a dynamic and vibrant team who will support you along the way Join and support a team Flexible working arrangements negotiable Career progression within a growing business Hands on technical experience Contact Lily Harwood Quote job ref JN-022024-6344276 Phone number 0481459640 • Tue, 05 Mar • PageGroup plc.

Technical Support Analyst » Mackay Region, Queensland - Technical Support Analyst. The Opportunity DFP have partnered with a dynamic organisation who due to continued growth are looking for a Technical Support Analyst to join their collaborative team. This is a permanent position, paying up to $58,000 superannuation per hour across an 8-hour day and is be based in the CBD. This is a hybrid role. This role also offers an on-call component with 5 weeks annual leave. This organisation also provides on-going training with career progression opportunities. This organisation can only consider Australian Permanent Residents or Citizens. The Role: The Technical Support Analyst will provide responsible, reliable, and respectful service desk support to users of this organisations systems within the service level agreement timeframes and as directed. This role is the first point of contact for them regarding ICT/Technical incidents and service requests. Responsibilities: ·Provide first point of contact for them regarding IT incidents, service requests, and enquiries by phone, email, remote access. ·Proficient in Microsoft products including Windows 10/11, Office 365, Outlook, MS Teams and Active Directory. ·Resolve incidents and service requests within established timeframes in accordance with Service Level Agreements via their service management tool. ·Maintain ICT systems, monitoring alerts and prioritising and escalating issues to the correct team. ·Deliver consistently high customer service while striving for a high level of first contact resolution. ·Ensure that records/documentation is kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool. ·Actively develop and maintain working relationships with all system users, other ICT support areas and service providers. ·Contribute to Knowledge Base content in line with writing styles and content guidelines. To Apply For this position, applicants are required to be Permanent Residents or Australian Citizens. If you would like to be considered for this fantastic permanent role with a lot of career progression opportunities, please click "APPLY NOW" sending your resume in word format or for a confidential discussion please call Katrina Thorburn at DFP Recruitment on 0407862279. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustmentsdfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. J-18808-Ljbffr • Tue, 05 Mar • DFP Recruitment

(Chinese Speaking Preferred) Drone Technician and Technical Support » Sydney, NSW - Warriewood, NSW - and repairs on the drones including basic soldering, assembly and testing. - Technical Support to the end customer, including... • Mon, 04 Mar • GREENWOOD, OSCAR MITCH • $80001 - 100000 per year

Lead Technical Support Specialist (COBOL) » North Sydney, NSW - transformation. The Opportunity: The Senior Engineer, Business Support role is to provide technical support to OpenText customers... would like to work for a premier global software company. You are great at: Provide technical support on our products Enterprise... • Mon, 04 Mar • Micro Focus

Technical Support Analyst » The Rocks, Sydney - Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices. Responsibilities: ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary. Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations. Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases. Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops. Provides mentoring and decision support for less experienced IT Support Engineers. Qualifications Excellent interpersonal and communication skills with strong customer-service orientation Strong technical aptitude and ability to learn new skills and research solutions independently Reliable and punctual, dependable; able to work with minimal supervision Ability to support technical change management processes, liaising with internal teams and stakeholders Ability to work within standard operating procedures and contribute to the development of these procedures Ability to work within Corporate policies, raising exceptional issues and addressing business needs proactively Ability to contextualize and match business requirements to technical solutions Detailed knowledge of iOS and Apple hardware devices; Android Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira Experience in an environment with centralized network and infrastructure services Experience with client build and management solutions, e.g., SCCM, JAMF Autopilot/Intune Experience as a contributor to a large corporate project Willingness to work a flexible schedule with occasional overtime Must be fluent in English Additional Information Dynatrace is a market share leader & a 13x magic quadrant leader Dynatrace invests more in R&D than some of our competitors' total revenue, assuring market-leading customer value and quick adoption Trusted by over half of Fortune's Top 100 Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we're fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology We offer a competitive compensation package, benefits, company pension scheme and holidays. Salary range: 70K aud - 75k aud Full-time, 37.5 hours per week • Sun, 03 Mar • Dynatrace

Technical Support Analyst » The Rocks, Sydney - The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices. Responsibilities: ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary. Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations. Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases. Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops. Provides mentoring and decision support for less experienced IT Support Engineers. J-18808-Ljbffr • Sun, 03 Mar • dynaTrace software GmbH

Technical Support Specialist » South Australia, Australia - Technical Support Specialist page is loaded Technical Support Specialist Apply locations Lindon, Utah, USA time type Full time posted on Posted 2 Days Ago job requisition id R0048861 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client. What Part Will You Play? Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues. Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Typically Minimum 2 Years Relevant Exp Preferred Qualifications Typically Minimum 4 Years Relevant Exp Previous customer service experience with a focus on payments industry What Are Our Desired Skills and Capabilities? Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. Computer Skills - Basic computer skills Industry Knowledge - Ability to develop basic payments industry knowledge Research - Basic ability to research issues and resolve customer inquiries The position listed in this requisition is ineligible for the new hire referral bonus award program. However, it is eligible for the NA Merchant Operations Referral bonus award program. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. J-18808-Ljbffr • Sun, 03 Mar • Global Payments

Technical Support Analyst » The Rocks, Sydney - Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Job Description The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices. Responsibilities: ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary. Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations. Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases. Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops. Provides mentoring and decision support for less experienced IT Support Engineers. Qualifications Excellent interpersonal and communication skills with strong customer-service orientation Strong technical aptitude and ability to learn new skills and research solutions independently Reliable and punctual, dependable; able to work with minimal supervision Ability to support technical change management processes, liaising with internal teams and stakeholders Ability to work within standard operating procedures and contribute to the development of these procedures Ability to work within Corporate policies, raising exceptional issues and addressing business needs proactively Ability to contextualize and match business requirements to technical solutions Detailed knowledge of iOS and Apple hardware devices; Android Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira Experience in an environment with centralized network and infrastructure services Experience with client build and management solutions, e.g., SCCM, JAMF Autopilot/Intune Experience as a contributor to a large corporate project Willingness to work a flexible schedule with occasional overtime Must be fluent in English Additional Information Dynatrace is a market share leader & a 13x magic quadrant leader Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption Trusted by over half of Fortune’s Top 100 Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology We offer a competitive compensation package, benefits, company pension scheme and holidays. J-18808-Ljbffr • Sun, 03 Mar • Dynatrace

Automotive Technical Support Officer » Moonee Ponds, VIC - . Duties Provide a high level of technical support to the dealer network and customers. Manage technical assistance... requests and develop timely solutions Monitor, assess and report technical trends to the Manager, Technical Support Produce... • Sat, 02 Mar • Just Automotive Recruitment • $80000 per year

Technical Support Specialist, level 1 » Meadowvale, QLD - Mississauga, ON - technologies and making a difference in the world. Job Description Job Title: Technical Support Specialist, level 1 Location... Do Provide telephone and email based post-sales technical support for our software products Investigate issues reported... • Sat, 02 Mar • SOTI

Senior Technical Support Engineer - Data Products » Melbourne, VIC - offers you the opportunity to be a key influencer in Our Client's growth, providing top-tier technical support and strategic... and technical expert on Data products. Operations Management and Escalations: Handle daily technical operations and escalations... • Sat, 02 Mar • Grow Talent Solutions • $150000 - 190000 per year

Technical Service Support Coordniator » Murarrie, QLD - Technical Service and Maintenance department. Support is provided nationally to both Australia & New Zealand and deals...'s Technical Service department Provide back-office support to Dentsply Sirona's Technicians Accurately upkeep the Service... • Sat, 02 Mar • Dentsply Sirona

Technical Support Manager » South Australia, Australia - We are seeking an experienced Technical Support Manager to oversee our technical support operations. This role involves managing helpdesk tickets, providing direct support to customers and internal teams, creating technical training materials, and hands-on testing of CCTV products. The ideal candidate will have a background in a technical field, preferably within the CCTV or IT industry, and exhibit strong problem-solving and communication skills. Key Responsibilities: 1. Helpdesk Management: Manage helpdesk tickets from initiation to resolution, liaising with various departments to ensure effective solutions. Answer calls and emails from customers, providing fault-finding assistance and general technical support. 2. Technical Training and Onboarding: Create and deliver technical training to engineers and customers. Provide technical onboarding and guidance to customers, ensuring they are well-equipped to use our products. 3. Product Testing and Evaluation: Conduct hands-on testing of CCTV products to identify and resolve faults. Evaluate, create, and update Field Service guides to improve first-time fix rates and enhance engineer awareness. 4. Communication and Collaboration: Maintain effective communication with field and workshop teams, ensuring they are informed and supported. Ideal Candidate Profile: Experience in a customer-facing technical role, ideally in the CCTV or IT industry. Knowledge and experience in maintaining and installing routers, DVRs, CCTV equipment, or similar technologies. Strong ability to have technical conversations, effectively challenging and questioning to ensure the best outcomes. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office software and the ability to quickly learn new software packages. Self-motivated with the ability to work independently, managing one’s own workload effectively. Education and Experience: A degree in a relevant technical field or equivalent practical experience. Proven track record in a similar technical support or customer service role. Application Process: Interested candidates should submit a resume and a cover letter detailing their relevant experience and why they are the best fit for this role. By sending us your CV, it will be directed to the relevent consultant that specialises in your industry sector and skill set. J-18808-Ljbffr • Fri, 01 Mar • Critical Selection Limited

Technical Support Associate » Liverpool Plains, Tamworth Region - At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. We’re looking for a Technical Support Associate to help empower our customers to do their best work and make Webflow the best product possible. Candidates can work either Weekdays (Mon - Fri) or Weekends (Wed - Sun). About the role Location: Australia/New Zealand Required time zones: APAC (Australia/New Zealand) Type: Full Time The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The base pay for this role ranges from AUD 97,300 - 105,000 for candidates based in Australia & NZD 75,000 - 86,200 for candidates based in New Zealand. The specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. Reportingto the Manager or Senior Manager of Customer Support Application Deadline: Wednesday, March 13, 2024 As a Technical Support Associate, you’ll … Provide consistently high-quality customer experiences for all Webflow customers Help customers in support queues using applications including but not limited to Zendesk and Jira File bugs, troubleshoot product issues, and collaborate with the team to provide an excellent customer experience Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. About you You’ll thrive as a Technical Support Associate if you: Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service Possess a deep understanding of Webflow products or have experience with other web design tools or platforms Understand HTML, CSS, DNS or have advanced understanding of Webflow Exhibit analytical reasoning and critical thinking skills for technical troubleshooting Have the ability to learn new digital tools quickly Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others Advocate for others – including customers and colleagues – and you want to build a career in customer support Have demonstrated written and verbal communication skills in the English language Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements. Our Core Behaviors: Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers. Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment. Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care. Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates. Benefits & Wellness Webflow has partnered with Remote.com to select and offer competitive country-specificbenefits packages. Due to varying local packages and requirements, benefits globally donot necessarily mirror one another, but Webflow follows the practice of selecting premiumbenefits and covering the cost of team members and their dependent deduction costs.Perks and incentives are offered to benefits-eligible team members and any differenceswould occur if there are country-specific or compliance-related regulations. . Be you, with us At Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Stay connected Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. Please note: To join Webflow, you'll need valid work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. Protecting your privacy and the security of your data is a longstanding top priority for Webflow. Please consult our Applicant Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. J-18808-Ljbffr • Fri, 01 Mar • Webflow

Technical Support Engineer » Australia - Mission Statement: We help businesses deploy resources and processes efficiently and make their customers and staff feel seen and valued. Kontakt.io is the industry leader in indoor environmental, location, and occupancy services using Bluetooth Low Energy (BLE ). Our mission is to deliver human-building interfaces that provide people with delightful, useful, and safe indoor experiences to help make buildings work for people . We are out to define a new building DNA that is human-centric. We build technologies that help transform buildings into indoor spaces that are useful for people in their daily journey to accomplish their goals, working or being cared for in a safe & sustainable indoor environment. We started in 2013 when Kontakt.io built the first enterprise-graded BLE beacon solution for building-mobile interfaces. Since then, we have provided BLE solutions to over 30,000 end-users , delivered via 1,100 partners using 3 million IoT devices in the field . Today our solutions cover approximately one billion sqft. We continue to be a pioneer in the field, with a focus on Smart Buildings in Healthcare and Corporate Real Estate Spaces . We are looking for a Technical Support Engineer Job Description As Technical Support Engineer , you will be responsible for developing customer relationships that promote retention and loyalty. As an entrepreneur , you are involved in aggressively growing the business by helping customers and partners get the value of indoor location services. You are working hand-in-hand with the sales and engineering organization, covering all aspects of the technology and initial implementations. Experience: min. 1 year of experience in Customer Service and electronics/technology experience troubleshooting hardware, software, operating systems, performance issues, and overall systems knowledge Expertise in customer service skills with the ability to partner with business functions and technical support functions Understanding how API integrations work Experience in providing hands-on support and diagnosing technical issues Experience in guiding customers (remotely or onsite) on how to deploy the solution Hands-on experience in preparing documents (user guides, training, and onboarding materials, etc.) and managing FAQ/Wiki with technical support information Prior professional experience in applications based on BLE, RTLS solutions including fleet management, micro-location services, asset tracking is a huge plus Proven success working independently, autonomously, & reliably, exceeding metrics Proven success working 100% remote in prior positions & are experienced working with a distributed, national team Personality Requirements: Hunger to build your career as a customer technical support engineer Identify with Kontakt.io ’s mission to radically streamline and simplify the indoor location service landscape Strong customer-centric leadership Strong relationship builder Radical growth and result-mindset Natural urgency in everything you do Desire to win and achieve something bigger, create an impact that lasts Tardigrade-style resilience Capacity to work remotely and independently Feel at ease in fast-paced environments Skills and Competencies: Willingness to work in time shifts Highly tech-savvy, using his/her skills in order to take advantage of the tools in place Excellent written and verbal communication skills, ability to explain concepts clearly and concisely as well as translate into customer-friendly language, complex technical knowledge Ability to learn, understand, and communicate complex technical concepts to peers and customers Creative ability to look at situations from all relevant points of view Ability to prioritize and have good organizational skills Ability to perform multiple tasks at one time Analytical skills Very good command in English (mainly writing) Proactivity Ability to make a decision without having all data Duties: Go above & beyond to provide world-class customer experiences, resolve customer inquiries, and overall put our customers first Own the implementation and launch life-cycle for new customers Provide technical analysis and resolution of underlying problems through Zendesk, emails, phone Proactively provide customer training/onboarding calls to help clients find success in the Kontakt.io platform Provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers Adhering to SLAs (Service Level Agreements), maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction Report and record customer issues and implement solutions Engage with broader team members to identify and resolve technical issues Conduct defined processes and solutions, such as compliance with escalation procedures and customer support processes We offer: fast-paced and dynamic startup environment, flat structure a permanent agreement or B2B contract competitive base salary and stock option plan (ESOP) work with our IoT experts and trending technologies collaborative and self-organised environment hybrid work (office in Krakow) private medical care, cafeteria system Why Kontakt.io : We Make Things Easy: - Easy to Use. Simplicity is harder than complexity. Each of our apps focuses on a single user and a specific problem. We create solutions for everyone to help them get things done. - Easy to Buy. We simplify pricing with a single, per-bed or per-room model that encompasses all the necessary products and services to achieve your desired outcomes. - Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without the need for human intervention, cutting deployment time from months to weeks or even days. We Deliver Fast Outcomes: - Industry’s 1 Time To Value. We accelerate your ROI and deliver positive outcomes to users faster than anyone else, thanks to how easy things work with our AI- and cloud-based platform. - Delivered As A Service. Delivering everything from devices to apps to support, our as-a-service model allows you to add new use cases with a simple click. Gain agility and speed like never before. - Outcome Driven. We deliver outcomes, not boxed equipment. From on-site installation to monitoring, all the way to service-level agreements, our approach is uniquely designed to ensure the outcomes you need. We Ensure Unmatched Scalability: - Priced for Scaling . We offer scalable pricing, regardless of your project size. Enabling our customers to create value cost-effectively is a key element of our success. - A Platform for Scaling. Lower TCO, quicker adoption of new use cases, extensive cloud scalability, and future-proofing your IT investments are among the many reasons why Kontakt.io is right for you. - Managed for Scaling. SOC-2 and HIPAA compliant, our platform integrates with your wireless and security infrastructure, allowing you to use your current IT network with confidence and uninterrupted functionality. J-18808-Ljbffr • Fri, 01 Mar • Kontakt.io

Technical Support Specialist » Australia - JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Australian favourites such as Moccona, L’OR, Harris, Campos, Piazza D’Oro, Espresso di Manfredi, Pickwick and more. In 2022, JDE Peet’s generated total sales of 13.5 billion AUD and employed a global workforce of more than 20,000 employees. Job Description The Technical Support Specialist supports the business with the processing of coffee machine equipment requests (ERs), providing technical phone support to customers and sales representatives and coordinating job allocations with our Service & Installation Specialists. In this role, you will also: Manage equipment priorities, provide timely communication and action requirements with our workshop for new and refurbished equipment in accordance with customer needs Maintain data within SAP & CRM, ensuring accurate and prompt master data entry for customers and our assets Log and plan service jobs in our CRM for our Field Technicians and Third Parties we work with across Australia Raise equipment requests from the sales team to our workshop technicians Coordinate and collaborate cross-functionally across Sales, Technical Service, Customer Service and Warehouse to meet customer and business expectations Qualifications For this role as a Technical Support Specialist, we’re looking for someone who has the following skills and experience: You have excellent written and verbal communication skills and are able to manage communications with both internal and external stakeholders You have strong customer service skills and have experience managing customer expectations, requests and complaints and providing troubleshooting solutions SAP knowledge Exposure to Coffee Machine Equipment would be nice (however is not a must) Prior experience in a technical customer service environment would be advantageous, i.e., Home Appliances call centre Additional Information What’s in it for you? Competitive salary with contributions to your super and a bonus opportunity Support, training and an extensive onboarding program Hybrid working – up to 2 days a week working from home LI-Hybrid Summertime hours: finish at 3 PM on Fridays during the daylight-saving months Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands Free parking at our Kingsgrove office Opportunity to purchase up to 10 days of additional Annual Leave per year If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated. If you have any questions you'd like to ask before applying, feel free to send an e-mail to Shirley Kim at shirley.kimJDEcoffee.com Note: no applications are handled via e-mail. Our DE&I Statement At JDE Peet’s we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process. The future of work is hybrid, with both office and home playing an important role. At JDE Peet's, we value meeting colleagues in the office to unleash the possibilities of coffee and tea together and we enjoy our focus time when working from home. Join us and you will experience both. Because it’s amazing what happens over a cup of coffee. unleashyourpossibility acupofamazing LI-Hybrid J-18808-Ljbffr • Fri, 01 Mar • JACOBS DOUWE EGBERTS

Technical Support Analyst » Australia - Fixed Term, full time appointment (14 months) Level 6/7: $84,793 - $104,996 17% superannuation Information Management Technology Services (IMTS) is the University’s central IT provider for core infrastructure and services and is responsible for the development and management of information and communications technology resources in response to research, teaching, and business requirements. We are seeking a Technical Support Analyst to collaborate with the IMTS Help Desk, UOW employees and vendors to maintain the ongoing health and maintenance of the University’s Oracle (HCM, ERP, EPM) platform, also known as Unified. You will be dedicated to providing quality customer service to clients as you deliver day to day system support, including responding to enquiries, service requests and resolving technical issues. You will be able to identify the root cause of issues to provide accurate information to colleagues to escalate or collaborate on service tickets. The ideal candidate will have experience in with a HCM or ERP application system and provided guidance and support to users and preferably worked with Oracle Fusion, Service Now and ITIL frameworks. Position Description To apply for this position applicants are required to respond to a selection criteria questionnaire as part of the online process. If you have any further questions relating to this opportunity, please contact Ann-Marie Fletcher, Office Manager on 02 4221 3829. Employment will be subject to a National Criminal History Check. Closing Date: Sunday 10 March 2024, 11:59pm Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply. UOW is committed to equality, diversity and inclusion and strives to be an employer of choice for Aboriginal and Torres Strait Islander Australians. UOW offers excellent working conditions in a great location, with sociable hours, family friendly policies, flexible work practices, generous leave provisions including cultural & ceremonial leave and ongoing opportunities for professional development. J-18808-Ljbffr • Fri, 01 Mar • University of Wollongong

Technical Support Engineer » Australia - Email: lorenabugdenwestrecruitment.com.au Call: 9689 8903 West Sector: Technology Job Summary - Great team culture & benefits - Attractive Salary Package - Western Sydney Location Job Description About your new employer: West Technology is partnering with a listed global employer in the engineering and manufacturing sector. This company provides technology-driven products and a supportive and balanced work environment with a progressively innovative leadership team. About your new role: Due to sustained growth, an opportunity has opened for an experienced Technical Support Engineer to join the team. This role sits within the innovation team which develops new products that revolutionize the industry. This person will work closely with the senior team members and some of the key tasks will include: •Delivering projects and new products within the business; •Work closely with the innovation team to work on cutting-edge products and implementations; •Installing, maintaining, and supporting Windows Servers and operating systems; •Supporting Office 365; •Configuration of firewalls, routers, and switches; •Troubleshooting hardware & software issues; •Escalate problems to appropriate internal teams where necessary. About you •A bachelor's degree, certification, or training course is preferred; •Comes with 3-5 years of experience within an IT Helpdesk or IT Support role; •Experience with Android, Windows & Linux environments; •Self-motivated, highly organized & a team player; •Critical to your success will be your communication & rapport building skills; •Good communication & rapport building; •Experience working with people to deliver solutions and resolve issues; •Excellent time management & organizational skills. The benefits: •Internal & external learning & development programs; •Global brand name employer •Blacktown location with parking- work close to home •Innovative market leader- exciting new products •Opportunity to expand skills beyond IT support •Clearly defined career progression & advancement opportunities; •Social culture – friendly & outgoing team that celebrates success; •Discounts across their products; •Flexible environment; •Incentive pack access & recognition programs. Sound interesting? To apply online, please click on the link below. Alternatively, to discuss this opportunity further, please contact Lorena Bugden on 0452 662 630. All Rights Reserved | West Recruitment Pty Ltd J-18808-Ljbffr • Fri, 01 Mar • West Recruitment Pty Ltd

Technical Support Manager » South Australia, Australia - We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. About the OPPORTUNITY We have a great opportunity for an Operational Technical Support Manager to join our JORN Sustainment team. We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight. The Operation Technical Support Manager (TSM) is responsible for delivering technical support to the operations area of the JORN Sustainment project within the triple constraints of quality, cost and schedule. In doing this, the TSM is responsible for ensuring the technical outputs are developed in accordance with the approved company standard procedures and processes and meets the agreed operational needs of the customer. Key responsibilities include: Estimating, resourcing and delivery of the technical support effort required for the technical solution The development and steering of plans for effective execution of the technical aspects of tasks and projects in accordance with the approved schedule The TSM formulates the technical approach to the work to be performed, assigns and manages the resources to execute the work Monitoring the progress of operations technical support and implementing corrective actions where necessary Support and review of the Product Safety program including System Safety working groups, internal and external Supporting the Operations Delivery Manager with Weekly Project Performance reviews Representing the project at Formal customer project reviews Guidance and support to the Supply, Maintenance, Training, remote sites operational teams, ensuring effective execution of projects/tasks Oversight of Site Installation and testing activities Technical Risk Management Guidance and management of Verification and Validation programs/tasks Development and management of Statements of work, estimates and schedules for work packages/tasks About YOU Knowledge and experience with radar networks, power generation systems and defence facilities from a mechanical, systems and/or electrical perspective Excellent communication and group leadership skills Problem solving skills, and the ability to lead and guide group problem solving processes Knowledge of systems engineering and integration processes Experience with Windchill highly desirable Experience with ASDEFCON desirable NV1 clearance required Some travel to Defence establishments across Australia for installation, test or assessment activities We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply. About US You will be joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. As a member of the Circle Back Initiative we commit to respond to every applicant To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au Clearances As a Defence security clearance may be required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. J-18808-Ljbffr • Fri, 01 Mar • BAE SYSTEMS

Technical Support Specialist » Dunnstown, Moorabool Area - Technical Support Specialist page is loaded Technical Support Specialist Apply locations Melbourne time type Full time posted on Posted 4 Days Ago job requisition id JR-016303 Product Support Officer – Melbourne Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role We are looking for an industry trained automotive technician with customer service skills to help support our large group of Australian and New Zealand clients. Via our service desk they will be responsible for assisting customers with vehicle service, maintenance & diagnostic queries. They may also be required to provide sales/support via phone & email. What You’ll Do Responsible for ensuring the customer support you provide to our customer base is professional, meets set KPIs and ensures we achieve a positive outcome for the customer Provide level 1 product support to our customers with a heavy focus on utilizing your automotive experience/skills to provide advice and/or assistance in getting our customer the information they need Work with the team to enhance our ways of working in process, systems and tools and internal metrics What You’ll Bring Automotive experience as a Mechanic or Auto Electrician Experience in Level 1 focused product support Experience in service desk or call center environments where providing information, documenting, and responding to data queries in a timely manner are important Excellent communication skills, strong customer focus and stakeholder management Excellent interpersonal, written, and oral communication skills Strong team player mindset Experience in the Auto OEM sector beneficial It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. About Us Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100 countries. For more information, visit www.solera.com . J-18808-Ljbffr • Fri, 01 Mar • Solera Corporation

Technical Support Specialist » Australia - Email: brandonbatroswestrecruitment.com.au Call: 9689 8988 West Sector: Technology Job Summary - Great opportunity - Defined career progression - West Sydney location - Flexible working arrangement Job Description About Your New Employer West Technology is partnering with a large Australian group that has built an instantly recognisable brand & reputation in the Australian sporting landscape. As an employer, this business fosters a culture of teamwork and open, friendly communication in a positive, supportive and exciting environment. About your new role Due to an internal promotion, an opportunity has been created for a Technical Support Specialist to join this stable and successful IT team. This role will support all technology platforms at a group level and deliver projects and enhancements that will ensure ongoing success. Some of the key tasks will include: •Daily management of the IT Service Desk including client interaction and resource coordination •Involvement in systems implementations/upgrades and hardware roll-out projects •Installing, maintaining and supporting Windows Servers & operating systems •Strong understanding of Active Directory and Exchange servers •Configuration of firewalls, routers, switches and wireless access points. •Supporting Office 365 •Building and maintain remote access environments (Citrix/RDS/VPN) •Provide a high level of customer service and attention to ensure SLA’s are met About You •Ideally 1-2 years of relevant experience within an IT support role and are ready for career progression. •Interpersonally, you are a self-starter who enjoys working as part of a team. You are a ‘hands-on’ person who is looking for an opportunity to grow your skills and experience to advance your career. •Critical to your success will be your communication skills, you will be proactive and engaging in your style and have a customer centric work ethos •Excellent time management & organisational skills. •Good communication & rapport building Please note that we are unable to consider applicants who are not Australian Citizens or Permanent residents for this role What’s in it for you? •Internal & external Learning & Development programs •Collaborate and partner with Team leaders for on the job training on complex issues. •An exciting variety of work •Clearly defined career progression and advancement opportunities. •Social culture- friendly and outgoing team that celebrates success. •Flexible (Hybrid) working environment Sound interesting and feeling up to the challenge? Apply below or contact Brandon Batros today for a further discussion around this opportunity. E: brandonbatroswestrecruitment.com.au P: 02 9689 8988 All Rights Reserved | West Recruitment Pty Ltd J-18808-Ljbffr • Fri, 01 Mar • West Recruitment Pty Ltd

Technical Support Analyst » Sydney, Sydney Region - Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Job Description The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices. Responsibilities: - ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary. - Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations. - Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases. - Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops. - Provides mentoring and decision support for less experienced IT Support Engineers. Qualifications - Excellent interpersonal and communication skills with strong customer-service orientation - Strong technical aptitude and ability to learn new skills and research solutions independently - Reliable and punctual, dependable; able to work with minimal supervision - Ability to support technical change management processes, liaising with internal teams and stakeholders - Ability to work within standard operating procedures and contribute to the development of these procedures - Ability to work within Corporate policies, raising exceptional issues and addressing business needs proactively - Ability to contextualize and match business requirements to technical solutions - Detailed knowledge of iOS and Apple hardware devices; Android - Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices - Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira - Experience in an environment with centralized network and infrastructure services - Experience with client build and management solutions, e.g., SCCM, JAMF Autopilot/Intune - Experience as a contributor to a large corporate project - Willingness to work a flexible schedule with occasional overtime - Must be fluent in English Additional Information - Dynatrace is a market share leader & a 13x magic quadrant leader - Dynatrace invests more in R&D than some of our competitors' total revenue, assuring market-leading customer value and quick adoption - Trusted by over half of Fortune's Top 100 - Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness - Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we're fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology - We offer a competitive compensation package, benefits, company pension scheme and holidays. - Salary range: 70K aud - 75k aud - Full-time, 37.5 hours per week • Fri, 01 Mar • Dynatrace

Technical Support Engineer » Australia - About the job The Red Hat Customer Experience and Engagement (CEE) is looking for a Technical Support Engineer to join our Australia team to support our API Management products. In this role, you will collaborate with our engineering team, customers' top developers, and architects, understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs. You will maintain close working relationships with our customers and assist other engineers with complex and challenging issues. This position is a phenomenal opportunity to join one of the fastest-growing enterprise software companies and work with the latest and hottest technologies. What you will do Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our API Management products. Use available tools to investigate and fix technical issues; and resolve complex customer problems. Training will be provided. Record customer interactions to include investigation, troubleshooting, and the resolution of issues Engage and collaborate with Red Hat development, engineering, and site reliability teams, and assist production support engineers, technical account managers and Consultants with product queries. Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system Maintain dedication to providing the best experience for Red Hat customers Manage workload to ensure that all customer issues are timely handled and guided to resolution Assist in the development of comprehensive and reusable self-service solutions for future incidents What you will bring Experience in API Management; Experience of application development with experience in Webservices(HTTP, REST/SOAP), Spring Boot, Microservices, Javascript, web technologies, proxies, authentication, and security Knowledge and understanding of application server technologies like Red Hat Application Services/JBoss, IBM WebSphere, or Oracle WebLogic Experience that includes MySQL, PostgreSQL, or Oracle DB Experience with Docker and Kubernetes or Red Hat OpenShift Experience working as part of a team, using analytical & problem-solving skills Knowledge of Git and use of continuous integration and Continuous Development (CI/CD) Ability to figure out system functionality by looking at code Knowledge of working with at least one Cloud provider like AWS, Azure or GCP Ability to quickly learn new technologies and follow industry best practices. Experience working with Linux, or UNIX operating systems in an enterprise environment. The following are considered a plus: Experience working on API / 3Scale etc Knowledge of using Kubernetes, and Red Hat Openshift will be an added advantage. Having a prior developer experience with at least one of the languages like Go, Python or Java will be an added advantage. Experience with application server technologies like Red Hat JBoss, WebSphere/WebLogic is desirable Upstream involvement in open-source projects would be an advantage. Ability to quickly learn new technologies and follow industry best practices. LI-SH4 LI-REMOTE J-18808-Ljbffr • Fri, 01 Mar • Red Hat

Technical Support Specialist » Australia - Technical Support Specialist page is loaded Technical Support Specialist Apply locations Melbourne Brisbane Sydney Perth time type Full time posted on Posted 3 Days Ago job requisition id JR09789 We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for an Brisbane based Technical Support Specialist , a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. Work from home or in a local service centre. Competitive compensation. Uncapped quarterly bonus structure. Paid training programs and tuition reimbursement. Safety-focused culture. Community volunteering program. A range of career development opportunities. What you’ll do: As a Technical Support Specialist, you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You’ll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries. Job Accountabilities/Key Responsibilities Exceptional customer service. Operate as an Agent of the Aggreko Technical Support Desk. Receiving, Processing and/or Delegation of technical queries across the subject matter expert network. Monitoring of support desk enquiry, processing, and resolution by system metrics Contribute to evolution of the help desk function, process, and system (software) development. Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions. Assist Aggreko technicians with troubleshooting, equipment operation and process queries. Support sizing and specification of generator, load bank, electrical distribution, and refrigeration systems. Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers’ electrical distribution systems. To escalate all statutory design requirements (Electrical and Mechanical) to the relevant SME. Interpretation, modification and creation of layout, arrangement and technical drawings via CAD, and sketch methods. On agreement with Aggreko field sales, Inside Sales and technical staff, liaise with client. Advise Sales team on specific design and propose technical solutions. Project design and implementation until operational handover with particular emphasis on design and commissioning. Any other duties considered essential for effective operations and services. Full participation and support to Orange Excellence initiatives and projects. Support and provide advice and direction to the Learning & Development team to deliver and build learning programs. Accountability and extent of authority While being accountable for managing resources and providing specialist advice, the freedom to act is subject to policies, strategies, objectives, budgets, and regulatory/statutory control. May be relied upon for specialist input into policy and strategy development. Know and understand the system that you work in and help the organisation improve outcomes and provide high value to customers (internal and external) by improving systems, processes, and relationships with a commitment to the philosophy of Business Excellence. Responsible for ensuring that effective information and advice is provided to senior management, staff, and customers. QHSE and Risk Management – Comply with all OHS policies and procedures. Manual handling techniques, practice safe work habits following Aggreko Health, Safety and Environment policies, wear PPE clothing provided. Take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Working Together (Equal Opportunity) principles must be always observed. Accountable for carrying out duties having regard for the safety of self, workmates, customers, and the public. All corporate obligations are understood and observed. All relevant organisational and legislative policies, standards, codes, guidelines, and practices are understood and observed. Accountable for performing all duties in accordance with all relevant goals, objectives, standards, and policies. Competencies Judgment and decision making Work is essentially problem solving in nature, where guidance and advice is not always available. Data analysis – can involve large scale data, careful analysis and interpretation and meaningful presentation to support actions and recommendations. Decision making – know when to deliberate and when to act. Decisions are put in perspective of the bigger picture. Environment, political and strategic awareness – consideration is given to more than immediate sensitivities. Diplomatic and astute. Innovation – always curious and constantly have ideas that prove useful. Problem solving – provide solutions to issues as they arise with a can-do approach. Specialist skills and knowledge Requires analytical and investigative skills to assist in policy development. Proficient in use of specialist knowledge in search of solutions to new problems and opportunities. Processes – ability to implement and continually improve on applicable processes and systems. Organisational knowledge – can explain the structure and purpose of the organisation to others. IT – intermediate to advanced skills in all Microsoft Office programs and all other technical software packages deemed necessary. Developing experience managing in a multi-site operating environment. Partnering with colleagues in a matrix organisation structure to accomplish company-wide objectives. Organisational insight – understanding how organisations work and how internal and external issues impact the business. Management skills Objectives are achieved despite conflicting pressures. Specific objectives are achieved by an efficient use of the resources and setting priorities as required. Contribution towards budgeting and financial processes. Continuous improvement – constantly improve relationships and processes. Project management – assist in the planning, undertaking, and delivering on projects. Need to be well organised, attentive to detail, able to set clear deadlines for providers and have the people skills to get the best from participants. Time management – control events so that deadlines are met. Utilise tools and techniques for planning and scheduling time, with the aim of increasing the effectiveness and efficiency of personal and corporate time use. Risk management – identify, analyse, and control unacceptable risks. Incorporate into decision making process. Interpersonal skills Relate to other people to gain their understanding, appreciation and support for the work being undertaken, including the preparation of reports, correspondence, and presentations. Teamwork - capable of cooperating with other staff and community members to achieve daily tasks. Oral communication - excellent oral communication skills in order to provide clear explanations to other employees and customers. Written communication – well-rounded written skills that provide for informative and accurate reports for management. Ability to complete procedural forms, draft letters, e-mails, develop reports and take minutes. Corporate image - capable of promoting the positive image of Aggreko in all external communications. Relationships - ability to develop good working relationships with other staff members, external suppliers, and business partners. Ability to work in a collaborative manner with other staff and customers to achieve daily tasks. Qualifications and experience Post-secondary qualification with at least 5 years’ experience needs to be drawn upon to meet key responsibilities. Qualified Electrical Worker with at least 5 years’ experience in the Aggreko or other similar business. A good communicator, both written and oral. Strong computer design skills. Able to work unsupervised. Ability to lead and motivate a team. Team player. Promoter of continuous improvement philosophy. Creativity and problem solving. Multi skilled technical ability. Key Role Interactions Engineering Operations Sales Technicians National Service Project Delivery and Return Project Operations External Customers Key Performance Indicators TSD ticket response time. TSD ticket resolution rate. TSD ticket volume. Internal Customer Satisfaction Survey Results. Find out more and apply now. Join us, bring your energy. Grow your career. LI-MP1 About Aggreko We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans. Similar Jobs (1) Document Controller locations Melbourne posted on Posted 3 Days Ago At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building an inclusive culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential. Join us, bring your energy, and grow your career. J-18808-Ljbffr • Fri, 01 Mar • Aggreko, LLC

Technical Support Specialist » Dunnstown, Moorabool Area - Melbourne Permanent Work from Home or Hybrid Attractive Daily Rate Immediate start About Our Client Our client sits within financial services. Job Description The successful applicant will be responsible for: In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc). Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences (Keep up to date on emerging and competitive AV/VC technology). Ensure all office integrated conference rooms are kept in full working order. Comprehensive use of incident management system to properly document and escalate issues as they are reported. Adhere to incident management, problem management, change management, and knowledge management best practices. Proactive learning of current and newly released application. The Successful Applicant The successful applicant will ideally possess the following: Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud. Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.) Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.) Ability to utilize and troubleshoot web-based applications. High level of customer service orientation. Ability to handle conflict and difficult situations within a technical and customer support environment. Effective communication abilities and soft skills to work with all levels of personnel. Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations. with clients. We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know . PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on. J-18808-Ljbffr • Fri, 01 Mar • Michael Page Australia

Technical Support Analyst » Australia - Description About the McGrath Foundation: At the McGrath Foundation, we raise money to fund McGrath Breast Care Nurses who provide invaluable support and care to women and men experiencing breast cancer. These nurses provide life-changing care and support for families going through Breast Cancer. Why the McGrath Foundation is a great place to work: Clear purpose: We provide free McGrath Breast Care Nurses to individuals and families affected by breast cancer across Australia. Flexible work: We embrace hybrid work models and offer flexibility in core hours, including part-time options. Diverse professionalism: We value and celebrate the diverse professional experiences of our team members. Strong brand: Despite being a small team, we have a trusted and well-known brand across Australia. Fun and camaraderie: We organise enjoyable activities like the annual Pink Test and various social events throughout the year. Continuous professional development: Learning, questioning, and improving are integral to our culture. Generous leave options: We offer a range of generous leave options to support our team's wellbeing. Health and well-being support: Our team members have free access to Sonder, a pioneering health and well-being platform. More about the role: As the Technical Support Analyst, you serve as the onsite point of contact for our people, offering assistance across a diverse array of managed services. Your role involves addressing straightforward to moderately complex technical issues, including software and hardware issues, as well as troubleshooting network connectivity issues. Key responsibilities include, but are not limited to: Act as the escalation support for the Helpdesk by providing technical telephone, in-person and remote assistance support for end user devices, Standard Operating Environment, and applications. Update and maintain the Asset Management as well as IT procurement. Maintain and update any related documentation or knowledgebase. Ensure business targets are delivered within agreed SLAs. Willingness and drive to learn, especially in the Cyber Security space. Lead or participate in projects that support the objectives of the Digital Strategy. Who we are looking for: For this role, we are looking for a self-motivated and collaborative individual with a mix of the following experience, qualifications, and skills: A proactive attitude toward learning and advancing in their role. Prior experience in a technical service/desktop support role. Demonstrated experience with Windows 10/11 and Windows Server Demonstrated experience with PC hardware support, configuration, troubleshooting and procurement. Demonstrated experience with Microsoft Intune/Modern Cloud Device Management. Microsoft 365 Administration, Active Directory and Entra. Ability to perform calmy under pressure and manage multiple competing priorities. Accepting applications from graduate students. The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes. If you have any further questions, please contact the People and Culture team on people.culturemcgrathfoundation.com.au. Role Type Company Overview The McGrath Foundation raises money to place McGrath Breast Care Nurses in communities right across Australia. McGrath Breast Care Nurses help people (and their families) affected by breast cancer by providing physical, psychological and emotional support. From the time of diagnosis and throughout treatment, this support is available right across Australia – for free. To find out more about the McGrath Foundation and how you can help make a difference, please visit www.mcgrathfoundation.com.au. J-18808-Ljbffr • Fri, 01 Mar • McGrath Foundation

Technical Support Senior Specialist » Sydney, NSW - of people and businesses globally. Job Description Overview: Reporting to a Technical Support Team Lead, the Technical... following skills and experience: 2+ years of customer support experience in specific technical support environments: video... • Fri, 01 Mar • Motorola Solutions

MineStar Technical Support Manager - Command for Hauling » Brisbane, QLD - Redcliffe, WA - Industries Sales, Service & Technology is hiring a Technical Support Manager to support the Command for Hauling products globally.... The position would ideally be located in Perth or Brisbane, Tucson or Peoria or Santiago. As a Technical Support Manager... • Fri, 01 Mar • Caterpillar

Technical Support Lead » The Rocks, Sydney - What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. Position Summary: This position under this nomination works as part of our client's IT team which is managing technical Support for end users and systems across ANZ region who use complex hardware and applications in a retail environment. This infrastructure and its uptime are a key enabler for the users to perform their job functions. The position requires over 4 years of work experience in a technical support environment. This role requires understanding of the specific technology stack and the interfaces between custom hardware and application solutions, along with processes and procedures defined across the customer organization. The role also requires understanding the hardware landscape, software architecture, installation & configuring of applications / software across environments, and playing the custodian role while delivering within the set Business SLAs across a multi partner environment with minimal to nil downtime due to IT application or hardware in the customer environment. Mandatory Skills: Minimum 16 yrs experience in technical support environment. ITIL certified professional with over 16 years of rich combined expertise in IT service delivery, technical support, incident management, stakeholder management, project management, and quality assurance. Providing high-end technical support for end users, small and medium business and large enterprises and managing incidents and ensuring high end-user satisfaction levels through. Initiating/conducting WAR Rooms (Command Centre) and engage stakeholders and international service providers during crisis and restoring normal services during crisis. Duties and Responsibilities: Managing multiple teams, store IT & password, alert monitoring, unable to trade and self-service. Manage day to day operations and ensure daily calls and incident SLAs are met. Ensure that the project meets all the monthly SLA's and KPI's as per the contract. Be a part of daily, weekly, and monthly client meetings to showcase performance and take away feedback. Drive innovation / RPA projects within the team. Proficiency in ticketing tool ServiceNow. Effectively manage client escalations and ensure to identify the root cause and the CAPA. Assist service desk analyst if there are no suitable knowledge articles available to assist in the management of the Incident. Escalate an incident directly to a 2nd level support team if service desk does not have the knowledge to resolve the Incident. Effectively manage shrinkage, attritions, and performance of the team members. Monitoring any potential service level breaches and proactively driving them to closure. Manage Leads performance and be responsible for their deliverables as a part of hiring process. Forecasting the volume and plan weekly schedule for the teams. Salary Range: $95,000-$115,000 Next Steps: If you would like to express interest in role, please click on the APPLY button now. We thank you for taking interest in this opportunity with us. For a complete list of opportunities with Cognizant visit http://www.cognizant.com/careers Cognizant is committed to providing Equal Employment Opportunities. Successful candidate will be required to undergo a background check. LI-CTSAPAC • Fri, 01 Mar • Cognizant Technology Solutions

Technical Support Engineer » Brisbane, QLD - of Technical Support Engineer, this role along with the team will have a direct focus on supporting Real Time Information Systems..., and providing timely updates to stakeholders. Handling support requests from users, addressing their technical issues promptly... • Fri, 01 Mar • Queensland Rail • $116899 per year

Technical and Administration Support Officer » Perth, WA - East Butler Primary School (PS) is seeking a knowledgeable and enthusiastic Technical and Administration Support... to liaise with the Department of Education ICT Support to resolve hardware, software and network related issues and provide... • Thu, 29 Feb • Government of Western Australia • $66449 - 71191 per year

Technical Support Engineer » Brisbane CBD, Brisbane - Queensland Rail is one of the largest employers in Queensland. Our diverse range of roles and locations mean that we have a unique opportunity to employ dedicated team members from a variety of backgrounds and skill sets. We encourage a safe, innovative and inclusive environment where you can deliver a quality service while seeking out and achieving your own career goals. Benefits: Permanent full time role with a company with over 150 years of history. Flexible work options including Hybrid. Starting salary from $116,899 plus 12.75% Superannuation (salary set to increase from 1 March 2024 in accordance with our EBA). Free Citytrain travel to work and discounted rail travel for yourself and your dependents. Employee Assistance Program covering career and personal professional support services. Health and wellbeing programs including Fitness Passport. Long service leave entitlements on completion of 7 years continuous service. Equal opportunity leave, paid parental/partner leave. Queensland Rail are looking for someone to join our Operational Systems Engineering team in the role of Technical Support Engineer , this role along with the team will have a direct focus on supporting Real Time Information Systems (RTIS) domain administration and incident management specific to our passenger information and entertainment systems. This is a permanent full-time role. About the team: Our Operational Systems Engineering team are involved in all parts of the Software and Hardware Development Lifecycles in the development and maintenance of computer-based mission critical systems for Queensland Rail. These systems include Train Control, 25kV Overhead Control, CCTV, Tunnel Ventilation and Passenger Information and Entertainment systems. A typical day in this role will involve a mix of tasks such as: Providing hardware support and configuration for various systems, including setting up new PCs, maintaining servers, and managing lab equipment. Managing Jira incidents by monitoring and addressing incoming tickets, prioritizing them based on severity, investigating reported issues, and providing timely updates to stakeholders. Handling support requests from users, addressing their technical issues promptly and efficiently. Updating records of support activities, including incident details, resolutions, hardware configurations, and software installations. Administering RTIS domain, which includes monitoring and managing network infrastructure, ensuring smooth operation, and troubleshooting any issues that arise. After the initial transition period into this role, there will be a requirement for you to be available and willing to be on-call outside of (and additional to) standard business hours to provide 3rd line support for mission critical systems. Allowances and penalty rates applicable as per the EBA. About you: Experience in technical support roles, preferably in a rail environment or similar large operational organisation with a focus on hardware support, system administration, and incident management. Strong technical skills in areas such as system administration, hardware configuration, troubleshooting, and familiarity with incident management tools like Jira. Knowledge of real time information system domain administration and relevant tools and technologies. Excellent communication and customer service skills, with the ability to effectively interact with users and resolve their issues. Qualification requirements: Bachelor Engineering Electrical/Computer Degree Relevant certifications or qualifications in IT support, system administration, or incident management would be a plus. Professional engineering qualifications must be recognised under the Washington Accord or demonstrated by ‘an entry to practice competently’ having been awarded to you by Engineers Australia and accepted by Queensland Rail. Position Description Sounds great, what next? Please apply to Technical Support Engineer (7223) via our website by clicking onto the "Apply" button by 11:59pm (GMT10:00 Brisbane) Thursday 14th March 2024. Supporting a Diverse Workforce Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Cynthia Mackenzie via the phone number or email below. Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements. Multiple vacancies may also apply to this advertisement. To learn more about this Queensland Rail career opportunity please contact Cynthia Mackenzie with your specific enquiry via cynthia.mackenzieqr.com.au Please do not email your application. We can only accept applications received via our website. • Thu, 29 Feb • Queensland Rail

Technical Support Specialist - Executives » Sydney, NSW - Have meaningful impact as a Technical Support Specialist - Executives. Join the largest insurance group in Australia... and New Zealand. YOUR ROLE As a Technical Support Specialist focusing on executive clientele, your responsibility... • Thu, 29 Feb • IAG

Technical Support Analyst » Sydney, NSW - , and ensure flawless digital experiences. Job Description The Technical Support Analyst is responsible for providing local... and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat... • Thu, 29 Feb • Dynatrace

Computer Technical Support Analyst » Mawson Lakes, SA - locations. You will provide first level technical and customer support to the user community across multiple Lockheed Martin... Programs. You will be required to analyse technical issues and resolve or escalate in a timely manner, in accordance... • Wed, 28 Feb • Lockheed Martin

Senior Technical Officer Research Support » Adelaide, SA - 's health and wellbeing. About the Role The Senior Technical Officer Research Support will be responsible for supporting... of the University finance system and procurement procedures Experience of working in a technical scientific environment... • Wed, 28 Feb • Flinders University • $86737 - 92481 per year

Senior Technical Officer - System Support, Digital Health Technical Services, Finance and Infrastructure - Cairns , Queensland Health » Cairns, QLD - The Digital Health Technical Services team are seeking a Senior Technology Officer – System Support to join them. In... this role provide effective and timely support to CHHHS stakeholders for local hardware, systems and applications so to enhance... • Wed, 28 Feb • Queensland Government

Senior Technical Officer Research Support » Mitcham, SA - 's health and wellbeing. About the Role The Senior Technical Officer Research Support will be responsible for supporting... of the University finance system and procurement procedures Experience of working in a technical scientific environment... • Wed, 28 Feb

Technical Support Advisor » Sydney, NSW - Newly created role for a Technical Support Engineer in a global product vendor Work across a market leading product... as a technical specialist 12pm to 8pm shift You must to an Australian Citizen eligible for NV1 clearance... • Wed, 28 Feb • Spark Recruitment

Senior Technical Support Engineer - Service Management » Sydney, NSW - , as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity... • Wed, 28 Feb • ServiceNow

Senior Technical Officer Research Support » Bedford Park, SA - and wellbeing. About the Role The Senior Technical Officer Research Support will be responsible for supporting laboratory... system and procurement procedures Experience of working in a technical scientific environment, coordinating a research... • Tue, 27 Feb • Flinders University • $86737 - 92481 per year

Senior Technical Support Engineer - Service Management » Sydney, NSW - , as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity... • Tue, 27 Feb • ServiceNow

Technical Support Lead » Sydney, NSW - ’s IT team which is managing technical Support for end users and systems across ANZ region who use complex hardware... their job functions. The position requires over 4 years of work experience in a technical support environment. This role requires... • Tue, 27 Feb • Cognizant • $95000 - 115000 per year

Python C Engineer in Data Prominent Global Financial MarketMaking Firm » Australia - Are you interested in working on businesscritical data challenges and optimizing them towards usability Our client a leading global financial marketmaking firm wants to hear from you Responsibilities Develop applications and tools to support a de...
Location: Sydney • Sun, 25 Feb

Technical Support Administrator » Greenacre, Bankstown Area - Technical Support Administrator Ongoing Full Time Clerk Grade 7/8 Package up to $131,847.41 pa. Package includes salary range ($106,025 pa to $117,363 pa), plus employer's contribution to superannuation and annual leave loading Greenacre About the role: Provides ITIL-based Tier 1 and 2 technical support and advice across multiple locations, platforms and technologies to troubleshoot and resolve issues of high complexity. About you: Manage allocated ticket process end-to-end, (including submission of change requests when necessary), and ensure that workflow and issue resolution is in line with expected standards of timeliness and quality. Manage set-up activities for large-scale or complex deployments or changes to the organisation’s information systems to comply with operational requirements for service delivery. •Provide regular service-level reporting for specific technology areas including areas where system or equipment development, vendor performance improvement or system modifications are required for enhancing business performance and efficiency. Utilise appropriate tools and methods to address user support queries, maintenance activities, project work or system faults/ upgrades and return FRNSW's ICT systems and networks to optimum efficiency. Essential Requirements: Demonstrated experience in the maintenance and integration of IT systems across a range of technology categories into a service environment Accreditation as a registered cabler (ACMA) 3. Current NSW Driver’s Licence Relevant post-secondary qualification or equivalent industry experience For more information on the role, please view the Role Description 52007682 Technical Support Administrator - Various (1).pdf Should you require more information about this opportunity, please contact Marcus Swansborough on 0417 659 959 About us: FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything – helping anyone, anywhere, anytime. Visit our Careers Page to learn more about Fire and Rescue NSW. What we can offer: Work-life balance and flexible working arrangements Modern buildings and facilities Activity based working environment Free on-site gym and parking Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate Study assistance for approved courses Leadership development programs Ongoing training and development Our commitment to diversity: Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve. We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages. If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitmentfire.nsw.gov.au How to apply: To be considered for this role, please provide a cover letter and an up-to-date resume which details your skills and experience as relevant to this role. Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application. 1.Describe your experience working with a team of technical specialists, responsible for the operational maintenance of a large complex organization, that is across multiple locations, platforms, within the communications and IT technology space. 2. Outline your ability, in the customer service environment, to liaise effectively at all levels with internal staff, customers and external organisations. Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application Applications close: 8 March 2024 A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months. • Sat, 24 Feb • Fire & Rescue NSW

Traffic Management Design Technical Support Officer » Charlton, QLD - (TMD) Technical Support Officer will develop, implement and review Traffic Management Plans and Traffic Guidance Schemes... • Sat, 24 Feb • Toowoomba Region • $84383.41 - 87970.19 per year

TECHNICAL SUPPORT SPECIALIST » Queensland - , there is now the need to add another Technical Support Specialist to the team. This is an additional headcount... and you will be working alongside another tech support specialist, working as a team to support customers in Aust and NZ. The role... • Fri, 23 Feb • Roc Consulting

Technical Support Manager, Capital Assets and Infrastructure , Queensland Health » Sunshine Coast, QLD - An exciting opportunity exists for a Technical Support Manager to lead and manage a team of technical specialists in... Holmes Contact details (07) 5202 0012 Access the An exciting opportunity exists for a Technical Support Manager to lead... • Fri, 23 Feb • Queensland Government • $146510 - 155025 per year

Technical Support Technician (Hitachi) » Blacktown, NSW - of the Technical Support Departments. General & Technical support of all products Temperzone sells into the Australian... market. Support Service Agents with spare parts selection assistance and technical service and commissioning support via... • Fri, 23 Feb • Temperzone

Technical Support Analyst » Wollongong Area, Illawarra - Fixed Term, full time appointment (14 months) Level 6/7: $84,793 - $104,996 17% superannuation Information Management Technology Services (IMTS) is the University’s central IT provider for core infrastructure and services and is responsible for the development and management of information and communications technology resources in response to research, teaching, and business requirements. We are seeking a Technical Support Analyst to collaborate with the IMTS Help Desk, UOW employees and vendors to maintain the ongoing health and maintenance of the University’s Oracle (HCM, ERP, EPM) platform, also known as Unified. You will be dedicated to providing quality customer service to clients as you deliver day to day system support, including responding to enquiries, service requests and resolving technical issues. You will be able to identify the root cause of issues to provide accurate information to colleagues to escalate or collaborate on service tickets. The ideal candidate will have experience in with a HCM or ERP application system and provided guidance and support to users and preferably worked with Oracle Fusion, Service Now and ITIL frameworks. To apply for this position applicants are required to respond to a selection criteria questionnaire as part of the online process. If you have any further questions relating to this opportunity, please contact Ann-Marie Fletcher, Office Manager on 02 4221 3829. Employment will be subject to a National Criminal History Check. Closing Date: Sunday 10 March 2024, 11:59pm Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply. UOW is committed to equality, diversity and inclusion and strives to be an employer of choice for Aboriginal and Torres Strait Islander Australians. UOW offers excellent working conditions in a great location, with sociable hours, family friendly policies, flexible work practices, generous leave provisions including cultural & ceremonial leave and ongoing opportunities for professional development. • Fri, 23 Feb • University of Wollongong

Technical Support Technician » Blacktown, Blacktown Area - Company Description Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, and technology for quality delivery. Job Description Assist in the daily operations of the Technical Support Departments. General & Technical support of all products Temperzone sells into the Australian market.Support Service Agents with spare parts selection assistance and technical service and commissioning support via phone, fax or email.Liaise with service agents, contractors, and consumers.Maintain wrap-up codes and ID customers for potential training.Support Manager with technical and epidemic failure information and parts recovery.Provide support to the classification and reuse of returned goods.Provide service agent evaluation.Assist in start-up and commissioning reports (internal/external)Assist factories in fault finding and technical investigation.Assist the warranty teams with parts or technical inquiries.Assist with and Conduct Training on Temperzone Products internally and externally when required.Provide product technical training seminars in conjunction with the set schedules.Demonstrate operation, and commissioning to installation/service contractors as required. Qualifications Minimum 5 years’ experience in the air conditioning industryHave demonstrable HVAC service, diagnostic and commissioning experienceHigh level of knowledge in systems controls and mechanicsA high competency in the technicalities of air conditioning system designSolid understanding and experience in system controls.Customer Service Focus Additional Information If you are a team player with great work ethic that shows drive and initiative along with attention to detail, you will be rewarded with excellent working conditions, a supportive management team, ongoing training, development, and exciting career growth opportunities. We offer a highly competitive remuneration package.At Temperzone we believe that our people are our strength so it’s important to us to have the right people in the right roles to move us into the future. Temperzone is an equal opportunity employer wishing to increase our philosophy of the customer experience. Work in an environment that values diversity, flexibility and where everyone belongs.The successful candidate will be required to undergo a pre-employment medical and complete a national police check. Please note that only people with the right work in Australia need apply for this position. • Fri, 23 Feb • Temperzone

Technical Field Support - NSW » Sydney, NSW - years. About the role: We have an opportunity for an experienced individual in Technical Field Support to join our team... based in Sydney. Reporting to the Branch Technical Support Manager. The role will require extensive Knowledge of the lift... • Thu, 22 Feb • Schindler

Technical Support Engineer (Maintenance Watch) » Gold Coast, QLD - Brisbane Airport, QLD - , and operational performance for our valued clients. The Role We have a rare opportunity for an experienced Technical Support... Engineer (Maintenance Watch) to join Alliance Airlines in Queensland. This role provides technical support in relation... • Thu, 22 Feb • HQ Migration Solutions

Metering Technical Support » Mitchell, Bathurst - Metering Technical Support Officer Mitchell, Canberra ACTFixed Term – Full Time (March – July 2024)$97,228 - $112,115 15% superThe Opportunity:Icon Water has an exciting short-term opportunity for a primarily field-based Metering Technical Support Officer within our Metering Services Team. This role has primary responsibility for ensuring our new domestic water meters are installed to Icon Waters standards, as well as performing large meter investigations and ensuring our standpipe fleet stock levels are up to date. Your day will primarily involve: Performing site inspections of new meter installations, as well as follow up activities with plumbers, builders and developers to ensure compliant water meters installations against KPIs.Investigate and report on the performance of large water meters.Standpipe fleet condition assessments, minor repairs and stock management.Our ideal candidate will possess:Experience in the construction of water systems or other civil construction experience.Relevant trade qualifications (plumbing) (Desirable)Experience in using asset systems and data bases. Demonstrated experience of strong commitment to Customer Service.Demonstrated experience working in a team environment.Possession of a driver’s license is essential.Why work with Icon Water?At Icon Water we offer great employee benefits, flexible working options and career development opportunities. We offer attractive remuneration, income protection insurance, purchased leave scheme to take additional annual leave each year, employee awards programs, an equity and diversity network, free gym membership, an employee assistance program, paid parental leave, salary sacrifice options, free flu injections and study assistance.Apply now:If this role takes your interest, please log on to our recruitment portal and:Submit your resume & cover letter via our recruitment portal clearly addressing how you meet the requirements of the role.For more information about this role contact Kyle Gallacher by email kyle.gallachericonwater.com.au or by mobile 0439 236 372Closing date – 1st March 2024 • Thu, 22 Feb • Icon Water Limited

Technical Support Engineer – Windows Performance » Sydney, NSW - Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support... and diagnostic tools driving Microsoft product improvements Qualifications: 5+ years technical support, technical consulting... • Wed, 21 Feb • Microsoft

Automotive Technical Support Specialist » Alexandria, NSW - to end. Evaluate information and data and provide comprehensive interpretation of technical information. Provide accurate... technical diagnoses and repairs required over chat and phone to car side technicians. Work collaboratively with the team... • Sat, 17 Feb • Just Automotive Recruitment • $65000 - 80000 per year

Sales & Technical Product Support Supervisor » Sydney, NSW - initiatives and marketing programs Provide technical product support and training Coordinate and execute product launches... Technical product support experience Strong communication and leadership skills Understanding and knowledge of day-to-day... • Sat, 17 Feb • Just Automotive Recruitment • $75000 - 85000 per year

Technical Support Lead » Melbourne, VIC - TECHNICAL SUPPORT LEAD Do you love property, customer service and want to work for a fast-growing digital advertising... is looking for an experienced, enthusiastic and self-motivated Customer Service Technical Support Lead to work within the Operations Support team... • Sat, 17 Feb • Sharp & Carter

Technical Support Coordinator » East Melbourne, Melbourne - Our client, a prominent player in the insurance sector, is seeking a dedicated Technical Support Coordinator to provide critical IT support to their businesses. This role plays a pivotal part in ensuring the smooth operation of IT services for all locations in Australia and overseas operations. Benefits: Competitive salary package with performance-based incentives. Collaborate with industry experts and strategic partners. Supportive work culture promoting work-life balance. Opportunities for career advancement and skill enhancement Key Accountabilities: Provide L1/2 Desktop support for incidents and work requests. Manage end user support, desktop operating systems, and Active Directory administration. Support Remote Desktop Services, network access, and desktop productivity software. Deploy and manage devices, ensuring desktop security and assisting with software installations. Prioritize and action incidents and requests promptly within agreed targets and SLAs. Coordinate with end users to enhance customer experience. Assist in policy, standards, and procedure development, contributing to the business case development process. Contribute to Disaster Recovery and IT Service Continuity plan improvement. Collaborate with support team members on BAU and Project activities. Manage user access lifecycle and provide statistics for forecasting budgets. Undertake post-incident reviews for priority incidents and provide regular activity reports to management. Technical Competencies: Proven background configuring, supporting, and managing Windows environments. Ability to work effectively in a team. Consistent results delivery, even with minimal supervision. Strong customer service focus and empathy. Excellent verbal and written communication skills. Ability to work within targets and deadlines. Adherence to guidelines and processes. Problem-solving skills with the ability to escalate as appropriate. Good knowledge of the organisation’s technical environment and operating platforms. If you think this could be the role for you, then please apply now Or, if you have any questions, please contact Sean Ghadri on 0432 251 228. At Fuse IT & Digital, we specialise in recruitment for the IT & Digital industries and actively source for a broad range of established clients. If you are a Developer, Business Analyst or any other IT professional looking for your next opportunity, we’d love to hear from you. If you know someone looking for a job, refer them to us and we’ll give you $500 if we find them a new role SCR-sean-ghadri ChooseFuse • Sat, 17 Feb • Fuse Recruitment

Technical Support Specialist » The Rocks, Sydney - We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for an Brisbane based Technical Support Specialist, a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. Work from home or in a local service centre. Competitive compensation. Uncapped quarterly bonus structure. Paid training programs and tuition reimbursement. Safety-focused culture. Community volunteering program. A range of career development opportunities. What you'll do: As a Technical Support Specialist, you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You'll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries. Job Accountabilities/Key Responsibilities Exceptional customer service. Operate as an Agent of the Aggreko Technical Support Desk. Receiving, Processing and/or Delegation of technical queries across the subject matter expert network. Monitoring of support desk enquiry, processing, and resolution by system metrics Contribute to evolution of the help desk function, process, and system (software) development. Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions. Assist Aggreko technicians with troubleshooting, equipment operation and process queries. Support sizing and specification of generator, load bank, electrical distribution, and refrigeration systems. Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers' electrical distribution systems. To escalate all statutory design requirements (Electrical and Mechanical) to the relevant SME. Interpretation, modification and creation of layout, arrangement and technical drawings via CAD, and sketch methods. On agreement with Aggreko field sales, Inside Sales and technical staff, liaise with client. Advise Sales team on specific design and propose technical solutions. Project design and implementation until operational handover with particular emphasis on design and commissioning. Any other duties considered essential for effective operations and services. Full participation and support to Orange Excellence initiatives and projects. Support and provide advice and direction to the Learning & Development team to deliver and build learning programs. Accountability and extent of authority While being accountable for managing resources and providing specialist advice, the freedom to act is subject to policies, strategies, objectives, budgets, and regulatory/statutory control. May be relied upon for specialist input into policy and strategy development. Know and understand the system that you work in and help the organisation improve outcomes and provide high value to customers (internal and external) by improving systems, processes, and relationships with a commitment to the philosophy of Business Excellence. Responsible for ensuring that effective information and advice is provided to senior management, staff, and customers. QHSE and Risk Management - Comply with all OHS policies and procedures. Manual handling techniques, practice safe work habits following Aggreko Health, Safety and Environment policies, wear PPE clothing provided. Take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Working Together (Equal Opportunity) principles must be always observed. Accountable for carrying out duties having regard for the safety of self, workmates, customers, and the public. All corporate obligations are understood and observed. All relevant organisational and legislative policies, standards, codes, guidelines, and practices are understood and observed. Accountable for performing all duties in accordance with all relevant goals, objectives, standards, and policies. Competencies Judgment and decision making Work is essentially problem solving in nature, where guidance and advice is not always available. Data analysis - can involve large scale data, careful analysis and interpretation and meaningful presentation to support actions and recommendations. Decision making - know when to deliberate and when to act. Decisions are put in perspective of the bigger picture. Environment, political and strategic awareness - consideration is given to more than immediate sensitivities. Diplomatic and astute. Innovation - always curious and constantly have ideas that prove useful. Problem solving - provide solutions to issues as they arise with a can-do approach. Specialist skills and knowledge Requires analytical and investigative skills to assist in policy development. Proficient in use of specialist knowledge in search of solutions to new problems and opportunities. Processes - ability to implement and continually improve on applicable processes and systems. Organisational knowledge - can explain the structure and purpose of the organisation to others. IT - intermediate to advanced skills in all Microsoft Office programs and all other technical software packages deemed necessary. Developing experience managing in a multi-site operating environment. Partnering with colleagues in a matrix organisation structure to accomplish company-wide objectives. Organisational insight - understanding how organisations work and how internal and external issues impact the business. Management skills Objectives are achieved despite conflicting pressures. Specific objectives are achieved by an efficient use of the resources and setting priorities as required. Contribution towards budgeting and financial processes. Continuous improvement - constantly improve relationships and processes. Project management - assist in the planning, undertaking, and delivering on projects. Need to be well organised, attentive to detail, able to set clear deadlines for providers and have the people skills to get the best from participants. Time management - control events so that deadlines are met. Utilise tools and techniques for planning and scheduling time, with the aim of increasing the effectiveness and efficiency of personal and corporate time use. Risk management - identify, analyse, and control unacceptable risks. Incorporate into decision making process. Interpersonal skills Relate to other people to gain their understanding, appreciation and support for the work being undertaken, including the preparation of reports, correspondence, and presentations. Teamwork - capable of cooperating with other staff and community members to achieve daily tasks. Oral communication - excellent oral communication skills in order to provide clear explanations to other employees and customers. Written communication - well-rounded written skills that provide for informative and accurate reports for management. Ability to complete procedural forms, draft letters, e-mails, develop reports and take minutes. Corporate image - capable of promoting the positive image of Aggreko in all external communications. Relationships - ability to develop good working relationships with other staff members, external suppliers, and business partners. Ability to work in a collaborative manner with other staff and customers to achieve daily tasks. Qualifications and experience Post-secondary qualification with at least 5 years' experience needs to be drawn upon to meet key responsibilities. Qualified Electrical Worker with at least 5 years' experience in the Aggreko or other similar business. A good communicator, both written and oral. Strong computer design skills. Able to work unsupervised. Ability to lead and motivate a team. Team player. Promoter of continuous improvement philosophy. Creativity and problem solving. Multi skilled technical ability. Key Role Interactions Engineering Operations Sales Technicians National Service Project Delivery and Return Project Operations External Customers Key Performance Indicators TSD ticket response time. TSD ticket resolution rate. TSD ticket volume. Internal Customer Satisfaction Survey Results. Find out more and apply now. Join us, bring your energy. Grow your career. LI-MP1 About Aggreko We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans. • Sat, 17 Feb • Aggreko

Technical Support Specialist » Perth CBD, Perth - We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for an Brisbane based Technical Support Specialist, a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. Work from home or in a local service centre. Competitive compensation. Uncapped quarterly bonus structure. Paid training programs and tuition reimbursement. Safety-focused culture. Community volunteering program. A range of career development opportunities. What you'll do: As a Technical Support Specialist, you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You'll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries. Job Accountabilities/Key Responsibilities Exceptional customer service. Operate as an Agent of the Aggreko Technical Support Desk. Receiving, Processing and/or Delegation of technical queries across the subject matter expert network. Monitoring of support desk enquiry, processing, and resolution by system metrics Contribute to evolution of the help desk function, process, and system (software) development. Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions. Assist Aggreko technicians with troubleshooting, equipment operation and process queries. Support sizing and specification of generator, load bank, electrical distribution, and refrigeration systems. Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers' electrical distribution systems. To escalate all statutory design requirements (Electrical and Mechanical) to the relevant SME. Interpretation, modification and creation of layout, arrangement and technical drawings via CAD, and sketch methods. On agreement with Aggreko field sales, Inside Sales and technical staff, liaise with client. Advise Sales team on specific design and propose technical solutions. Project design and implementation until operational handover with particular emphasis on design and commissioning. Any other duties considered essential for effective operations and services. Full participation and support to Orange Excellence initiatives and projects. Support and provide advice and direction to the Learning & Development team to deliver and build learning programs. Accountability and extent of authority While being accountable for managing resources and providing specialist advice, the freedom to act is subject to policies, strategies, objectives, budgets, and regulatory/statutory control. May be relied upon for specialist input into policy and strategy development. Know and understand the system that you work in and help the organisation improve outcomes and provide high value to customers (internal and external) by improving systems, processes, and relationships with a commitment to the philosophy of Business Excellence. Responsible for ensuring that effective information and advice is provided to senior management, staff, and customers. QHSE and Risk Management - Comply with all OHS policies and procedures. Manual handling techniques, practice safe work habits following Aggreko Health, Safety and Environment policies, wear PPE clothing provided. Take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Working Together (Equal Opportunity) principles must be always observed. Accountable for carrying out duties having regard for the safety of self, workmates, customers, and the public. All corporate obligations are understood and observed. All relevant organisational and legislative policies, standards, codes, guidelines, and practices are understood and observed. Accountable for performing all duties in accordance with all relevant goals, objectives, standards, and policies. Competencies Judgment and decision making Work is essentially problem solving in nature, where guidance and advice is not always available. Data analysis - can involve large scale data, careful analysis and interpretation and meaningful presentation to support actions and recommendations. Decision making - know when to deliberate and when to act. Decisions are put in perspective of the bigger picture. Environment, political and strategic awareness - consideration is given to more than immediate sensitivities. Diplomatic and astute. Innovation - always curious and constantly have ideas that prove useful. Problem solving - provide solutions to issues as they arise with a can-do approach. Specialist skills and knowledge Requires analytical and investigative skills to assist in policy development. Proficient in use of specialist knowledge in search of solutions to new problems and opportunities. Processes - ability to implement and continually improve on applicable processes and systems. Organisational knowledge - can explain the structure and purpose of the organisation to others. IT - intermediate to advanced skills in all Microsoft Office programs and all other technical software packages deemed necessary. Developing experience managing in a multi-site operating environment. Partnering with colleagues in a matrix organisation structure to accomplish company-wide objectives. Organisational insight - understanding how organisations work and how internal and external issues impact the business. Management skills Objectives are achieved despite conflicting pressures. Specific objectives are achieved by an efficient use of the resources and setting priorities as required. Contribution towards budgeting and financial processes. Continuous improvement - constantly improve relationships and processes. Project management - assist in the planning, undertaking, and delivering on projects. Need to be well organised, attentive to detail, able to set clear deadlines for providers and have the people skills to get the best from participants. Time management - control events so that deadlines are met. Utilise tools and techniques for planning and scheduling time, with the aim of increasing the effectiveness and efficiency of personal and corporate time use. Risk management - identify, analyse, and control unacceptable risks. Incorporate into decision making process. Interpersonal skills Relate to other people to gain their understanding, appreciation and support for the work being undertaken, including the preparation of reports, correspondence, and presentations. Teamwork - capable of cooperating with other staff and community members to achieve daily tasks. Oral communication - excellent oral communication skills in order to provide clear explanations to other employees and customers. Written communication - well-rounded written skills that provide for informative and accurate reports for management. Ability to complete procedural forms, draft letters, e-mails, develop reports and take minutes. Corporate image - capable of promoting the positive image of Aggreko in all external communications. Relationships - ability to develop good working relationships with other staff members, external suppliers, and business partners. Ability to work in a collaborative manner with other staff and customers to achieve daily tasks. Qualifications and experience Post-secondary qualification with at least 5 years' experience needs to be drawn upon to meet key responsibilities. Qualified Electrical Worker with at least 5 years' experience in the Aggreko or other similar business. A good communicator, both written and oral. Strong computer design skills. Able to work unsupervised. Ability to lead and motivate a team. Team player. Promoter of continuous improvement philosophy. Creativity and problem solving. Multi skilled technical ability. Key Role Interactions Engineering Operations Sales Technicians National Service Project Delivery and Return Project Operations External Customers Key Performance Indicators TSD ticket response time. TSD ticket resolution rate. TSD ticket volume. Internal Customer Satisfaction Survey Results. Find out more and apply now. Join us, bring your energy. Grow your career. LI-MP1 About Aggreko We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans. • Sat, 17 Feb • Aggreko

Technical Support Specialist » Melbourne CBD, Melbourne - We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for an Brisbane based Technical Support Specialist, a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. Work from home or in a local service centre. Competitive compensation. Uncapped quarterly bonus structure. Paid training programs and tuition reimbursement. Safety-focused culture. Community volunteering program. A range of career development opportunities. What you'll do: As a Technical Support Specialist, you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You'll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries. Job Accountabilities/Key Responsibilities Exceptional customer service. Operate as an Agent of the Aggreko Technical Support Desk. Receiving, Processing and/or Delegation of technical queries across the subject matter expert network. Monitoring of support desk enquiry, processing, and resolution by system metrics Contribute to evolution of the help desk function, process, and system (software) development. Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions. Assist Aggreko technicians with troubleshooting, equipment operation and process queries. Support sizing and specification of generator, load bank, electrical distribution, and refrigeration systems. Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers' electrical distribution systems. To escalate all statutory design requirements (Electrical and Mechanical) to the relevant SME. Interpretation, modification and creation of layout, arrangement and technical drawings via CAD, and sketch methods. On agreement with Aggreko field sales, Inside Sales and technical staff, liaise with client. Advise Sales team on specific design and propose technical solutions. Project design and implementation until operational handover with particular emphasis on design and commissioning. Any other duties considered essential for effective operations and services. Full participation and support to Orange Excellence initiatives and projects. Support and provide advice and direction to the Learning & Development team to deliver and build learning programs. Accountability and extent of authority While being accountable for managing resources and providing specialist advice, the freedom to act is subject to policies, strategies, objectives, budgets, and regulatory/statutory control. May be relied upon for specialist input into policy and strategy development. Know and understand the system that you work in and help the organisation improve outcomes and provide high value to customers (internal and external) by improving systems, processes, and relationships with a commitment to the philosophy of Business Excellence. Responsible for ensuring that effective information and advice is provided to senior management, staff, and customers. QHSE and Risk Management - Comply with all OHS policies and procedures. Manual handling techniques, practice safe work habits following Aggreko Health, Safety and Environment policies, wear PPE clothing provided. Take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Working Together (Equal Opportunity) principles must be always observed. Accountable for carrying out duties having regard for the safety of self, workmates, customers, and the public. All corporate obligations are understood and observed. All relevant organisational and legislative policies, standards, codes, guidelines, and practices are understood and observed. Accountable for performing all duties in accordance with all relevant goals, objectives, standards, and policies. Competencies Judgment and decision making Work is essentially problem solving in nature, where guidance and advice is not always available. Data analysis - can involve large scale data, careful analysis and interpretation and meaningful presentation to support actions and recommendations. Decision making - know when to deliberate and when to act. Decisions are put in perspective of the bigger picture. Environment, political and strategic awareness - consideration is given to more than immediate sensitivities. Diplomatic and astute. Innovation - always curious and constantly have ideas that prove useful. Problem solving - provide solutions to issues as they arise with a can-do approach. Specialist skills and knowledge Requires analytical and investigative skills to assist in policy development. Proficient in use of specialist knowledge in search of solutions to new problems and opportunities. Processes - ability to implement and continually improve on applicable processes and systems. Organisational knowledge - can explain the structure and purpose of the organisation to others. IT - intermediate to advanced skills in all Microsoft Office programs and all other technical software packages deemed necessary. Developing experience managing in a multi-site operating environment. Partnering with colleagues in a matrix organisation structure to accomplish company-wide objectives. Organisational insight - understanding how organisations work and how internal and external issues impact the business. Management skills Objectives are achieved despite conflicting pressures. Specific objectives are achieved by an efficient use of the resources and setting priorities as required. Contribution towards budgeting and financial processes. Continuous improvement - constantly improve relationships and processes. Project management - assist in the planning, undertaking, and delivering on projects. Need to be well organised, attentive to detail, able to set clear deadlines for providers and have the people skills to get the best from participants. Time management - control events so that deadlines are met. Utilise tools and techniques for planning and scheduling time, with the aim of increasing the effectiveness and efficiency of personal and corporate time use. Risk management - identify, analyse, and control unacceptable risks. Incorporate into decision making process. Interpersonal skills Relate to other people to gain their understanding, appreciation and support for the work being undertaken, including the preparation of reports, correspondence, and presentations. Teamwork - capable of cooperating with other staff and community members to achieve daily tasks. Oral communication - excellent oral communication skills in order to provide clear explanations to other employees and customers. Written communication - well-rounded written skills that provide for informative and accurate reports for management. Ability to complete procedural forms, draft letters, e-mails, develop reports and take minutes. Corporate image - capable of promoting the positive image of Aggreko in all external communications. Relationships - ability to develop good working relationships with other staff members, external suppliers, and business partners. Ability to work in a collaborative manner with other staff and customers to achieve daily tasks. Qualifications and experience Post-secondary qualification with at least 5 years' experience needs to be drawn upon to meet key responsibilities. Qualified Electrical Worker with at least 5 years' experience in the Aggreko or other similar business. A good communicator, both written and oral. Strong computer design skills. Able to work unsupervised. Ability to lead and motivate a team. Team player. Promoter of continuous improvement philosophy. Creativity and problem solving. Multi skilled technical ability. Key Role Interactions Engineering Operations Sales Technicians National Service Project Delivery and Return Project Operations External Customers Key Performance Indicators TSD ticket response time. TSD ticket resolution rate. TSD ticket volume. Internal Customer Satisfaction Survey Results. Find out more and apply now. Join us, bring your energy. Grow your career. LI-MP1 About Aggreko We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans. • Sat, 17 Feb • Aggreko

Technical Support Specialist » Brisbane CBD, Brisbane - We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for an Brisbane based Technical Support Specialist, a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. Work from home or in a local service centre. Competitive compensation. Uncapped quarterly bonus structure. Paid training programs and tuition reimbursement. Safety-focused culture. Community volunteering program. A range of career development opportunities. What you'll do: As a Technical Support Specialist, you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You'll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries. Job Accountabilities/Key Responsibilities Exceptional customer service. Operate as an Agent of the Aggreko Technical Support Desk. Receiving, Processing and/or Delegation of technical queries across the subject matter expert network. Monitoring of support desk enquiry, processing, and resolution by system metrics Contribute to evolution of the help desk function, process, and system (software) development. Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions. Assist Aggreko technicians with troubleshooting, equipment operation and process queries. Support sizing and specification of generator, load bank, electrical distribution, and refrigeration systems. Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers' electrical distribution systems. To escalate all statutory design requirements (Electrical and Mechanical) to the relevant SME. Interpretation, modification and creation of layout, arrangement and technical drawings via CAD, and sketch methods. On agreement with Aggreko field sales, Inside Sales and technical staff, liaise with client. Advise Sales team on specific design and propose technical solutions. Project design and implementation until operational handover with particular emphasis on design and commissioning. Any other duties considered essential for effective operations and services. Full participation and support to Orange Excellence initiatives and projects. Support and provide advice and direction to the Learning & Development team to deliver and build learning programs. Accountability and extent of authority While being accountable for managing resources and providing specialist advice, the freedom to act is subject to policies, strategies, objectives, budgets, and regulatory/statutory control. May be relied upon for specialist input into policy and strategy development. Know and understand the system that you work in and help the organisation improve outcomes and provide high value to customers (internal and external) by improving systems, processes, and relationships with a commitment to the philosophy of Business Excellence. Responsible for ensuring that effective information and advice is provided to senior management, staff, and customers. QHSE and Risk Management - Comply with all OHS policies and procedures. Manual handling techniques, practice safe work habits following Aggreko Health, Safety and Environment policies, wear PPE clothing provided. Take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Working Together (Equal Opportunity) principles must be always observed. Accountable for carrying out duties having regard for the safety of self, workmates, customers, and the public. All corporate obligations are understood and observed. All relevant organisational and legislative policies, standards, codes, guidelines, and practices are understood and observed. Accountable for performing all duties in accordance with all relevant goals, objectives, standards, and policies. Competencies Judgment and decision making Work is essentially problem solving in nature, where guidance and advice is not always available. Data analysis - can involve large scale data, careful analysis and interpretation and meaningful presentation to support actions and recommendations. Decision making - know when to deliberate and when to act. Decisions are put in perspective of the bigger picture. Environment, political and strategic awareness - consideration is given to more than immediate sensitivities. Diplomatic and astute. Innovation - always curious and constantly have ideas that prove useful. Problem solving - provide solutions to issues as they arise with a can-do approach. Specialist skills and knowledge Requires analytical and investigative skills to assist in policy development. Proficient in use of specialist knowledge in search of solutions to new problems and opportunities. Processes - ability to implement and continually improve on applicable processes and systems. Organisational knowledge - can explain the structure and purpose of the organisation to others. IT - intermediate to advanced skills in all Microsoft Office programs and all other technical software packages deemed necessary. Developing experience managing in a multi-site operating environment. Partnering with colleagues in a matrix organisation structure to accomplish company-wide objectives. Organisational insight - understanding how organisations work and how internal and external issues impact the business. Management skills Objectives are achieved despite conflicting pressures. Specific objectives are achieved by an efficient use of the resources and setting priorities as required. Contribution towards budgeting and financial processes. Continuous improvement - constantly improve relationships and processes. Project management - assist in the planning, undertaking, and delivering on projects. Need to be well organised, attentive to detail, able to set clear deadlines for providers and have the people skills to get the best from participants. Time management - control events so that deadlines are met. Utilise tools and techniques for planning and scheduling time, with the aim of increasing the effectiveness and efficiency of personal and corporate time use. Risk management - identify, analyse, and control unacceptable risks. Incorporate into decision making process. Interpersonal skills Relate to other people to gain their understanding, appreciation and support for the work being undertaken, including the preparation of reports, correspondence, and presentations. Teamwork - capable of cooperating with other staff and community members to achieve daily tasks. Oral communication - excellent oral communication skills in order to provide clear explanations to other employees and customers. Written communication - well-rounded written skills that provide for informative and accurate reports for management. Ability to complete procedural forms, draft letters, e-mails, develop reports and take minutes. Corporate image - capable of promoting the positive image of Aggreko in all external communications. Relationships - ability to develop good working relationships with other staff members, external suppliers, and business partners. Ability to work in a collaborative manner with other staff and customers to achieve daily tasks. Qualifications and experience Post-secondary qualification with at least 5 years' experience needs to be drawn upon to meet key responsibilities. Qualified Electrical Worker with at least 5 years' experience in the Aggreko or other similar business. A good communicator, both written and oral. Strong computer design skills. Able to work unsupervised. Ability to lead and motivate a team. Team player. Promoter of continuous improvement philosophy. Creativity and problem solving. Multi skilled technical ability. Key Role Interactions Engineering Operations Sales Technicians National Service Project Delivery and Return Project Operations External Customers Key Performance Indicators TSD ticket response time. TSD ticket resolution rate. TSD ticket volume. Internal Customer Satisfaction Survey Results. Find out more and apply now. Join us, bring your energy. Grow your career. LI-MP1 About Aggreko We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. Equal Opportunity Employer, including disability and veterans. • Sat, 17 Feb • Aggreko

Technical Support Specialist » Melbourne, VIC - world. We’re looking for an Brisbane based Technical Support Specialist, a role that will help us to power progress.... Community volunteering program. A range of career development opportunities. What you’ll do: As a Technical Support... • Thu, 15 Feb • Aggreko

Senior Technical Support Engineer - Federal » Sydney, NSW - to do in this role We are looking for an engineer with a passion for excellence. The Snr Technical Support Engineer... facing technical support (Web based products or e-commerce preferred) Must have bachelor’s degree in computer science... • Thu, 15 Feb • ServiceNow

Manager, Technical Support Management » Sydney, NSW - is to be an Australian citizen. What you get to do in this role Lead the team in achieving support KPI’s and critical Technical Support.... Qualifications To be successful in this role you have A minimum of 6 years technical support and service management experience... • Thu, 15 Feb • ServiceNow

Technical Support Specialist » Sydney, Sydney Region - Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally. Job Description Overview: Reporting to a Technical Support Team Lead, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. Responsibilities: Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, and networks. Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions Concisely document software, hardware, and network information in a case management system Provide an exceptional customer experience during calls, emails, chat, and customer escalations Prioritize between tasks including inbound calls, existing case management, live chat, email requests Collaborate with the regional and global support teams to provide high quality and effective customer experience Be available to work on call for after hours and weekend emergency support Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’ pace of innovation Basic Requirements Requirements: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line Agile, resourceful learner with strong attention to detail Candidates must be able to display a working knowledge with: Applying technical concepts to troubleshooting procedures Installing, configuring, and troubleshooting various operating systems, software, and hardware IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting Preference will be given to candidates with the following skills and experience: 2 years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A A familiarity with the Onvif profile or other video streaming services Multi language proficiency Experience working in environments using the KCS Methodology Inclusion and Diversity Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes • Thu, 15 Feb • Motorola Solutions

Technical Support Manager » Taperoo, Port Adelaide Area - At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. About the OPPORTUNITY We have a great opportunity for an Operational Technical Support Manager to join our JORN Sustainment team. We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight. The Operation Technical Support Manager (TSM) is responsible for delivering technical support to the operations area of the JORN Sustainment project within the triple constraints of quality, cost and schedule. In doing this, the TSM is responsible for ensuring the technical outputs are developed in accordance with the approved company standard procedures and processes and meets the agreed operational needs of the customer. Key responsibilities include: Estimating, resourcing and delivery of the technical support effort required for the technical solution The development and steering of plans for effective execution of the technical aspects of tasks and projects in accordance with the approved schedule The TSM formulates the technical approach to the work to be performed, assigns and manages the resources to execute the work Monitoring the progress of operations technical support and implementing corrective actions where necessary Support and review of the Product Safety program including System Safety working groups, internal and external Supporting the Operations Delivery Manager with Weekly Project Performance reviews Representing the project at Formal customer project reviews Guidance and support to the Supply, Maintenance, Training, remote sites operational teams, ensuring effective execution of projects/tasks Oversight of Site Installation and testing activities Technical Risk Management Guidance and management of Verification and Validation programs/tasks Development and management of Statements of work, estimates and schedules for work packages/tasks About YOU Knowledge and experience with radar networks, power generation systems and defence facilities from a mechanical, systems and/or electrical perspective Excellent communication and group leadership skills Problem solving skills, and the ability to lead and guide group problem solving processes Knowledge of systems engineering and integration processes Experience with Windchill highly desirable Experience with ASDEFCON desirable NV1 clearance required Some travel to Defence establishments across Australia for installation, test or assessment activities We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply. About US You will be joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180. As a member of the Circle Back Initiative we commit to respond to every applicant To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au Clearances As a Defence security clearance may be required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances. • Thu, 15 Feb • BAE Systems Plc

Senior Technical Support Engineer, Marketing Cloud » Sydney, NSW - is a team sport, and we play to win. Join us! Job Details A Marketing Cloud Senior Technical Support Engineer serves... across Global Support V2MoM KPIs Provides advanced -level technical troubleshooting and successfully resolves high... • Thu, 15 Feb • Salesforce

Technical Support Specialist » New South Wales - Job Description: How will I help? The Technical Support Specialist will be responsible for delivering effective... solutions and business processes to provide BAU and project support for customers' requirements and objectives. In addition... • Wed, 14 Feb • Westpac

Technical Support Engineer, APAC » Sydney, NSW - About the Job: As a Technical Support Engineer, you will report to the Australia team's Technical Support Manager... experience. You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively... • Wed, 14 Feb • LaunchDarkly • $105000 per year

Technical Support Officer - Specification Writer » Brisbane, QLD - separate occassions. About The Role We currently have an opportunity for a motivated Technical Support Officer... this role will focus on generating door hardware schedules and providing technical support to both architectual representatives... • Wed, 14 Feb • Assa Abloy

NOC Technical Support Officer » Burwood East, VIC - Our client, a multinational telecommunications company is looking for a part-time NOC Technical Support Officer... About the role The NOC Technical Support Operator role provides technical support and coordinates activities within the... • Wed, 14 Feb • Peoplebank

Senior Manager, Technical Support » Sydney, NSW - individuals providing world class technical support on Pega products. Drive efficiencies on day to day operations by utilizing... from development to staging to production. Who You Are: The Senior Manager- Technical Support is a technical customer- facing... • Sat, 10 Feb • Pega

Senior Technical Support Engineer » Sydney, NSW - Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical..., as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... • Sat, 10 Feb • ServiceNow

Technical Support/Data Engineer » Melbourne, VIC - and moments of truth. As part of the Technology Operations team, a Technical Support Engineer will be responsible for supporting..., document review support, and ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues... • Fri, 09 Feb • FTI Consulting

Technical Support/Data Engineer » Melbourne, VIC - and moments of truth. As part of the Technology Operations team, a Technical Support Engineer will be responsible for supporting..., document review support, and ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues... • Fri, 09 Feb • FTI Consulting

Technical Support Officer » Toowoomba, Toowoomba Region - There is an exciting opportunity for you to join Biomedical Technology Services within the Department of Health We are seeking an enthusiastic and proactive Technical Support Officer to join our high performing team on a permanent full-time. Located in Toowoomba, you will carry out general technical, operational and administrative duties to support the provision of repairs, planned maintenance, installation/de-installation and other services for a wide range of electronic and/or mechanical health technology equipment. The Technical Support Officer will carry out general technical support activities which may include: Equipment receipt, packing, dispatch, pick-up and delivery (driving required); Management of parts, consumables, test equipment and technical manuals; Data entry and checking; Telephone answering and customer service; Cleaning of specialised workshop areas and equipment; and other miscellaneous workshop support activities as required. About Biomedical Technology Services (BTS): This exciting career opportunity falls under Biomedical Technology Services which provices a comprehensive health technology management, service and support capability to Hospital and Health Services and other parts of Queensland Health through the statewide delivery of biomedical engineering, diagnostic medical physics and radiology support services. What we are looking for: Ability to communicate and liaise effectively with staff, clients and external agencies. Ability to gain and apply technical knowledge and skills necessary to assist biomedical technicians to service and support a range of electronic and/or mechanical health technology equipment. Numeracy, literacy and computer skills to an adequate level to order and receive goods, process delivery documents, work orders and accurately enter information by keyboard into computer databases. Ability to work as a team member to achieve goals and objectives. Ability to actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational health and safety and ethical behaviour. • Fri, 09 Feb • Queensland Health

Technical Support Engineer - Sydney, Australia » Sydney, NSW - The Role Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support... our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team... • Thu, 08 Feb • Verkada • $102000 per year

Technical Support Engineer » Australia - About the job The Red Hat Customer Experience and Engagement (CEE) is looking for a Technical Support Engineer to join our Australia team to support our API Management products. In this role, you will collaborate with our engineering team, customers' top developers, and architects, understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs. You will maintain close working relationships with our customers and assist other engineers with complex and challenging issues. This position is a phenomenal opportunity to join one of the fastest-growing enterprise software companies and work with the latest and hottest technologies. What you will do - Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our API Management products. - Use available tools to investigate and fix technical issues; and resolve complex customer problems. Training will be provided. - Record customer interactions to include investigation, troubleshooting, and the resolution of issues - Engage and collaborate with Red Hat development, engineering, and site reliability teams, and assist production support engineers, technical account managers and Consultants with product queries. - Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system - Maintain dedication to providing the best experience for Red Hat customers - Manage workload to ensure that all customer issues are timely handled and guided to resolution - Assist in the development of comprehensive and reusable self-service solutions for future incidents What you will bring - Experience in API Management; Experience of application development with experience in Webservices(HTTP, REST/SOAP), Spring Boot, Microservices, Javascript, web technologies, proxies, authentication, and security - Knowledge and understanding of application server technologies like Red Hat Application Services/JBoss, IBM WebSphere, or Oracle WebLogic - Experience that includes MySQL, PostgreSQL, or Oracle DB - Experience with Docker and Kubernetes or Red Hat OpenShift - Experience working as part of a team, using analytical & problem-solving skills - Knowledge of Git and use of continuous integration and Continuous Development (CI/CD) - Ability to figure out system functionality by looking at code - Knowledge of working with at least one Cloud provider like AWS, Azure or GCP - Ability to quickly learn new technologies and follow industry best practices. - Experience working with Linux, or UNIX operating systems in an enterprise environment. The following are considered a plus: - Experience working on API / 3Scale etc - Knowledge of using Kubernetes, and Red Hat Openshift will be an added advantage. - Having a prior developer experience with at least one of the languages like Go, Python or Java will be an added advantage. - Experience with application server technologies like Red Hat JBoss, WebSphere/WebLogic is desirable - Upstream involvement in open-source projects would be an advantage. - Ability to quickly learn new technologies and follow industry best practices. LI-SH4 LI-REMOTE About Red Hat Red Hat is the world's leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us. Diversity, Equity & Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Posting Location : Location AU-Remote Posting date 4 weeks ago (2/5/2024 10:45 PM) Job ID 101300 Workday ID R-036890 • Thu, 08 Feb • Red Hat

Motorsport Business Development & Technical Support Specialist » Clayton, VIC - and enthusiastic individual to join us as a Motorsport Business Development & Technical Support Specialist. This is a 12-month maximum-term... development, offering technical support, and innovating commercial solutions. To be considered for this position... • Thu, 08 Feb • Bosch

Technical Support Engineer » Australia - TECHNICAL SUPPORT ENGINEER (Financial Management Software Applications) Location: Hybrid, Sydney,Australia Employment Type: Full-Time ABOUT THE JOB We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service. PRIMARY DUTIES AND RESPONSIBILITIES Respond to product-related customer issues and contact customers to triage problems. Provide remote product support for OneStream customers and troubleshoot product configuration issues. Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Submit software bugs to development teams. Update and maintain technical knowledge base articles. Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible. Assist in developing innovative solutions and building strong relationships with customers. QUALITIES OF A SUCCESSFUL CANDIDATE REQUIRED EDUCATION AND EXPERIENCE College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience). Experience working with Financial Management Software Applications. 3 years Software Application troubleshooting experience. Knowledge of Finance and Accounting practices and principles. PREFERRED EDUCATION AND EXPERIENCE Experience solving financial-driven support issues. Prior experience and/or certification with any of the following products: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase Blackline SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. Other proprietary software, especially financial related. Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing. Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V). Microsoft Certifications (Windows , SQL Server ,Azure, Office-Excel). TRAVEL Regular travel is not expected for this position; however, travel may arise as necessary. PERSONAL ATTRIBUTES Technical capacity Problem Solving/Analysis Organizational Skills Customer/Client Focus Decision Making Initiative Strong communication skills Legally authorized to work for any company in the country where this position is located without sponsorship WHO WE ARE OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact. OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit www.onestream.com. WHY JOIN THE ONESTREAM TEAM Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities OneStream Software is an Equal Opportunity Employer. LI-KT1 LI-Hybrid • Wed, 07 Feb • OneStream Software

Technical Support Engineer » Chatswood, Willoughby Area - IT Support ARCQ Talent has a unique Support Opportunity. An excellent organisation, that's seen as an industry leader within Construction and Development. This broad hands "Technical Support Engineer” role working with a close-knit team passionate about customer experience and the latest technology. About the Role: In this role you will work in both an internal stakeholder and external vendors, providing IT support across system, networks, and security. The role will be blended between project and BAU aligned task with the majority of the role having a technical focus with respect to Level 2/3 support across 365, Azure, SharePoint, Windows, Enterprise mobility and all systems and network related issues. Your Responsibilities: Set up of new sites & upgrades to existing sites Build and configuration of servers and deploying of servers on site Administration of the Groups, Active Directory environment Completion of Change request forms and project documentation Administration of Exchange online/O365. Administer and maintain the company’s backup platform Ability to administer new platforms quickly and to work with systems administration tools Work with and administer virtualised server platforms Follow Standard Operating Procedures in all relevant areas of IT Contribute ideas towards process improvement/enhancement About You: Proven ability to install and maintain IT hardware and software. Proven ability to troubleshoot and diagnose problems and follow through to resolution. Install, configure, test, and/or relocate network hardware and software, to corporate standards. Knowledge of Veeam and other backup tools. Knowledge of Exchange online/O365. Knowledge of VMWARE platforms Knowledge of Windows Server including 2008R2 and later Respond to and troubleshoot problems related to systems hardware and software Knowledge of data communication terminology, equipment, and applications. Knowledge and working experience with network protocols, i.e. TCP/IP Nice to have: Passionate about Customer Service and delivering Solutions The want to continuously progress and remain current with technology and certification Excellent Communication skills - both written and verbal Ability to use initiative, work as part of a team or work unsupervised • Tue, 06 Feb • ARCQ TALENT

Technical Support - Telecommunications » Melbourne, Melbourne Region - A full time role working with a large telecommunications organisation. Providing system level pre & post-sales support for the customer base. The Role As a Technical Support Engineer, you will provide system level pre & post-sales support for the companies customer base. This includes remote or on-site testing, troubleshooting and technical support for the companies products. Role type: Full time, permanent role Salary: $100,000 plus super Your Responsibilities Manage technical support cases/tickets end to end. Attend maintenance windows when needed. Be able to accept on-call duties outside of normal business hours including weekend and public holiday shifts when required. Provide on-site support to Customers where required. Communicate with Design and Supply Chain on problems / issues found in the field. Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Create, review, validate and publish required MOP/ISB/FSB documents. Minimum Requirement Minimum 3 to 5 years related experience in the field of telecommunications preferably in technical support role Experienced in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies including but not limited to DWDM, ASON, OSRP, ROADMs, Protection schemes, Raman Amplification, fixed and flexible grid DWDM systems, coherent systems, etc. Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management Knowledge of OTN and related technology Must have the ability to communicate effectively in English both verbally and written. Carrier Ethernet and networking knowledge and experience including but not limited to the following protocols: OSPF, MPLS, BGP, ASBR, etc. Knowledge and experience in operation of optical transport systems Preferred Qualifications Extensive Knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet with specialized knowledge in some products and application of the technology. Experience and knowledge with Red Hat Linux operating system. Unix and/or Solaris experience is an advantage Experience in a technical support role with an equipment vendor in the Telco industry. Problem solving experience with Optical Transmission equipment, Carrier Ethernet equipment or associated fiber optic facilities Ability to analyze, troubleshoot and resolve complex problems Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision Strong knowledge understanding of transport and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies. If you are interested in this role please click the apply button below or send your CV to sgarrisonlaunchrecruitment.com.au • Tue, 06 Feb • Launch Recruitment

Technical Support Engineer » Australia - The Red Hat Customer Experience and Engagement (CEE) is looking for a Technical Support Engineer to join our Australia team to support our API Management products. In this role, you will collaborate with our engineering team, customers' top developers, and architects, understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs. You will maintain close working relationships with our customers and assist other engineers with complex and challenging issues. This position is a phenomenal opportunity to join one of the fastest-growing enterprise software companies and work with the latest and hottest technologies. Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our API Management products. Use available tools to investigate and fix technical issues; and resolve complex customer problems. Training will be provided. Record customer interactions to include investigation, troubleshooting, and the resolution of issues Engage and collaborate with Red Hat development, engineering, and site reliability teams, and assist production support engineers, technical account managers and Consultants with product queries. Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system Maintain dedication to providing the best experience for Red Hat customers Manage workload to ensure that all customer issues are timely handled and guided to resolution Assist in the development of comprehensive and reusable self-service solutions for future incidents Experience in API Management; Experience of application development with experience in Webservices(HTTP, REST/SOAP), Spring Boot, Microservices, Javascript, web technologies, proxies, authentication, and security Knowledge and understanding of application server technologies like Red Hat Application Services/JBoss, IBM WebSphere, or Oracle WebLogic Experience that includes MySQL, PostgreSQL, or Oracle DB Experience with Docker and Kubernetes or Red Hat OpenShift Experience working as part of a team, using analytical & problem-solving skills Knowledge of Git and use of continuous integration and Continuous Development (CI/CD) Ability to figure out system functionality by looking at code Knowledge of working with at least one Cloud provider like AWS, Azure or GCP Ability to quickly learn new technologies and follow industry best practices. Experience working with Linux, or UNIX operating systems in an enterprise environment. The following are considered a plus: Experience working on API / 3Scale etc Knowledge of using Kubernetes, and Red Hat Openshift will be an added advantage. Having a prior developer experience with at least one of the languages like Go, Python or Java will be an added advantage. Experience with application server technologies like Red Hat JBoss, WebSphere/WebLogic is desirable Upstream involvement in open-source projects would be an advantage. Ability to quickly learn new technologies and follow industry best practices. LI-SH4 LI-REMOTE • Tue, 06 Feb • Red Hat