Customer Service Manager Jobs. Australia

Assistant Customer Service Manager - Woolworths Granville » Granville, NSW - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Wed, 28 Feb • Woolworths Group

Customer Service Manager BCF Bayswater » Bayswater North, Maroondah Area - We don’t just sell products; we’re about inspiring our customers to get the most out of their leisure time and we want the same for our team. Customer Service Managers are responsible for leading our teams to provide solutions and engaging experiences. In addition to this you will be: Dedicated to building a “customer centric” culture to deliver the ultimate customer service experience every time Sharing your product knowledge and experience Leading, developing and motivating a team to meet their full potential Able to thrive in a fast paced and rapidly changing environment Be rewarded with great work-life balance, group wide career and development opportunities along with: Significant discounts across all our brands A vibrant, team oriented culture where we embrace and encourage new ideas “Perks Program” corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment Be our next success story, apply now. Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. Super Retail Group is proud to be an equal opportunity employer where we; support, promote and celebrate diversity. Closing date subject to change. Video • Tue, 05 Mar • BCF

Customer Service Manager » Chatswood, NSW - ”. Be part of the Myer Chatswood leadership team as the Customer Service Manager, lead Service & Selling teams to success... by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing... • Mon, 04 Mar • Myer

Assistant Customer Service Manager - Woolworths Young » New South Wales - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Mon, 04 Mar • Woolworths Group

Customer Service Officer » Sydney, NSW - distributors. Role Overview: We are looking for a Customer Service Officer, to join the team on an ongoing basis (Monday... - Friday from 6am-2pm or 8am-4pm). As a Customer Service Officer, you will be the frontline representative of the business... • Mon, 04 Mar • Synaco Global Recruitment

Customer Service Manager rebel Strathpine » Strathpine, QLD - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Mon, 04 Mar • rebel

Customer Service Officer » Adelaide, SA - environment and one where people and businesses can thrive. The Role: The primary purpose of the Customer Service Officer... Ability to simultaneously manage multiple customer service requests Experience in IT related support. Ability to provide expert advice... • Mon, 04 Mar • Government of South Australia

Customer Service Manager » Sydney, NSW - ”. Be part of the flagship Myer Sydney City leadership team as the Customer Service Manager, lead various Service & Selling teams... to success by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First... • Mon, 04 Mar • Myer

Customer Service Manager » Perth CBD, Perth - We're on the search for a hospitality professional to lead, mentor, support, and assist our frontline team at UniLodge Curtin University. Apply now 29th February, 2024 Join our team at UniLodge Curtin University – Vickery House on a full-time basis Drive an outstanding resident experience and contribute to our great culture Career development and growth opportunities 29th February, 2024 Join our team at UniLodge Curtin University – Vickery House on a full-time basis Drive an outstanding resident experience and contribute to our great culture Career development and growth opportunities UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. WHO YOU ARE Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial. This role is a full time fixed term position, requiring the successful applicant to work a 38 hour work week – Monday to Friday. YOUR RESPONSIBILITIES As a Customer Service Manager, your responsibilities will include but not be limited to: Lead the front-line team in the efficient and effective operations of Reception. Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: National Police Check (completed within last 3 months) Unrestricted work rights in Australia First Aid & CPR (or willing to obtain) Why UniLodge Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. Join our Team If you are a skilled and results-driven professional with a proven track record in operational management, we would love to hear from you. To start you journey, apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. Apply For Job J-18808-Ljbffr • Mon, 04 Mar • UniLodge Australia Pty

Senior Manager - Customer Service & Operations » Melbourne, VIC - Newly created role reporting to the Head of Customer Service Senior-level role across all operational and customer service... with a global and innovative company. This is a newly created position reporting to the Head of Customer Service and spearheading... • Sun, 03 Mar • Smaart Recruitment • $190000 - 210000 per year

Customer Service Manager rebel Warringah » Warringah Mall, NSW - Service Managers. They are genuine leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Sat, 02 Mar • rebel

Customer Service Manager ANZ » Brisbane, Brisbane Region - Location: Brisbane Job Type: Permanent Salary: $100000 - $115000 per annum, Benefits: super annual bonus Contact: Georgie Keating Six Degrees Executive are thrilled to be partnering with this global household solutions manufacturer, as they seek a Customer Service Manager to join them. This legacy operation possesses a stellar reputation across the industries, customer base and regions it operates. Now, off the back of a recent acquisition, they are embarking on an exciting journey of change, and seek a passionate and exceptional customer service leader to help them navigate their Australian and New Zealand operation through this time. Acting as a conduit between various internal departments and a number of major external customers, the Customer Services Manager will ensure that all communication is delivered accurately and on time. With a focus on legislation and regulations relating to customer orders, expectations and agreements, particular attention is to be paid to quality and safety requirements. Despite the customer service offering already being considered well-functioning, the Customer Service Manager will possess a curious state of mind, and will always look for opportunities to find better and more innovative ways of working that will ultimately serve the customer and contribute to a more seamless customer process. Such a state of mind will be even more valuable, given the digital transformation that the business is currently undergoing in employing Microsoft 365. This opportunity would suit a candidate with a minimum of 5 years’ experience in a similar role, ideally working in a customer service and people centric role within the manufacturing, FMCG or corporate industries. This is also a people leadership role, looking after a dynamic team of approx 10, who are based all over Australia. To that end, past headcount management experience is of the essence to be considered for this opportunity. While it is not necessary, prior experience in managing teams through times of digital and/or systems integrations would be highly advantageous. Finally, this business is fast paced, ever evolving and high performing. As a result, an energetic, engaging, and resilient personality would thrive in this role. Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you. • Sat, 02 Mar • Six Degrees Executive

Senior Customer Service Manager » Manoora, Cairns - Housing & Homelessness Services (Community Services & Development) If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Report this job advert Don’t provide your bank or credit card details when applying for jobs. Thinking about a career as a Customer Service Manager? Explore job and salary trends, in-demand skills and role reviews. J-18808-Ljbffr • Fri, 01 Mar • Department of Housing

Customer Service Manager » Perth CBD, Perth - We're on the search for a hospitality professional to lead, mentor, support, and assist our frontline team at UniLodge Curtin University. Apply now 21st February, 2024 Join our team at UniLodge Curtin University – Kurrajong Village on a full-time fixed term basis until 13/06/2024 Drive an outstanding resident experience and contribute to our great culture Career development and growth opportunities 21st February, 2024 Join our team at UniLodge Curtin University – Kurrajong Village on a full-time fixed term basis until 13/06/2024 Drive an outstanding resident experience and contribute to our great culture Career development and growth opportunities UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. WHO YOU ARE Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial. This role is a full time fixed term position, requiring the successful applicant to work a 38 hour work week – Monday to Friday. YOUR RESPONSIBILITIES As a Customer Service Manager, your responsibilities will include but not be limited to: Lead the front-line team in the efficient and effective operations of Reception. Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: National Police Check (completed within last 3 months) Unrestricted work rights in Australia First Aid & CPR (or willing to obtain) Why UniLodge Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. Join our Team If you are a skilled and results-driven professional with a proven track record in operational management, we would love to hear from you. To start you journey, apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. Apply For Job J-18808-Ljbffr • Fri, 01 Mar • UniLodge Australia Pty

Customer Service Manager » Australia - As the CS Team Manager for MGB Australia (betM), you will be responsible for overseeing and managing all customer service operations for our bookmaker company. Your primary objective will be to ensure exceptional customer experiences and satisfaction through effective leadership, team management, and process optimization. You will play a critical role in enhancing customer loyalty, resolving issues, and fostering a positive work environment within the CS team. Additionally, you will be responsible for managing Team Leaders and supporting the Operations Manager with ad hoc tasks. This is an exciting opportunity for a dynamic and customer-centric professional to make a significant impact in the online gambling industry with MGB Australia (betM). Responsibilities: 1. Leadership and Team Management: Lead and inspire a team of customer service representatives, including Team Leaders, fostering a high-performance culture and ensuring a positive work environment. Manage and support Team Leaders in their day-to-day responsibilities, providing guidance, coaching, and feedback. Develop and implement training programs to enhance the skills and knowledge of CS team members and Team Leaders. Set performance goals, conduct performance evaluations, and address any performance issues or conflicts. 2. Customer Service Operations: Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues. Monitor customer interactions and guide CS team members and Team Leaders on handling complex or escalated cases. Develop and implement efficient and effective processes, workflows, and standard operating procedures to optimize customer service operations. Regularly analyze customer service metrics and KPIs to identify areas for improvement and implement strategies to enhance customer satisfaction. 3. Customer Experience Enhancement: Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction. Identify trends and patterns in customer feedback and proactively implement solutions to address them. Collaborate with product development and marketing teams to relay customer feedback and suggestions, contributing to product/service improvements. Assist the Operations Manager with ad hoc tasks, such as data analysis, process improvement initiatives, and special projects. 4. Support to Operations Manager: Coordinate with cross-functional teams to ensure smooth operations and effective collaboration. 5. Communication and Reporting: Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions. Prepare and present regular reports on customer service metrics, team performance, and customer feedback to senior management. Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements. 6. Industry Knowledge: Stay updated with industry trends, regulations, and best practices related to online gambling and customer service. Share relevant insights and recommendations with the team to ensure compliance and continuous improvement. Support the monitoring of Anti-Money Laundering/Counter-Terrorist Financing and Responsible Gambling activities, ensuring compliance with regulatory requirements and collaborating with the Operations Manager on process enhancements. Assist in the implementation and audit processes of the Information Security Management System (ISMS), working closely with the Operations Manager to enhance data security and ensure adherence to information security standards. Bachelor's degree in a relevant field (Business Administration, Hospitality, or a related discipline) or equivalent experience. Qualifications: Proven experience in a leadership or managerial role within a customer service environment, preferably in the online gambling or gaming industry. Strong understanding of customer service principles, practices, and standards. Excellent interpersonal, communication, and leadership skills. Ability to manage and support Team Leaders effectively. Ability to handle and resolve complex customer issues effectively. Strong analytical and problem-solving abilities. Proficiency in using customer service software, CRM systems, and reporting tools. Flexibility to work in a fast-paced and dynamic environment, including weekends and holidays if necessary. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Report this job advert Don’t provide your bank or credit card details when applying for jobs. Reviews from people working in the industry J-18808-Ljbffr • Fri, 01 Mar • BetM Australia

Customer Service Manager - Workers Compensation » Australia - Customer Service Manager - Workers Compensation page is loaded Customer Service Manager - Workers Compensation Apply locations AUS - NSW - MACQUARIE PARK time type Full time posted on Posted 2 Days Ago job requisition id 51504380 Job Description: Job description As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has now commenced workers’ compensation claims management in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Manager, you will d emonstrate a commitment to customer satisfaction about internal and external customers in all activities and act as a role model for DXCs values. This role will encompass both a hands-on and strategic focus, all while driving continuous improvement across the service space. Responsibilities and Duties You will need a natural ability to proactively establish, maintain and grow relationships with clients, providers and stakeholders; you will be passionate about helping a diverse range of people to enhance their lives and be capable of adhering to policies and procedures and you will have the ability to use creativity and initiative when sourcing employment opportunities for clients. Relevant tertiary qualification in business or related discipline; or equivalent experience Proven people management experience Experience analysing and interpreting statistical and performance-related data Ability to coach and guide staff, improving output and delivering outcomes Strategic ability and planning and execution skills Sound understanding of crucial agent remuneration drivers A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles Commitment to the philosophy of a case management model of practice Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems Required skills, experience and qualifications Workers Compensation Insurance Policy, legislation and associated compliance issues (preferred) A solid understanding of the NSW workers compensation system (ideal) Experience with coaching Managing complaint management and resolution outcomes Building on process improvements/efficiencies About DXC DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Your working environment Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people. No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We are an equal-opportunity employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities . Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Similar Jobs (1) Customer Relationship Manager locations AUS - NSW - MACQUARIE PARK time type Full time posted on Posted 2 Days Ago DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com . J-18808-Ljbffr • Fri, 01 Mar • DXC Technology Inc.

Senior Customer Service Manager » Queensland, Australia - Department of Housing Service Delivery; Housing & Homelessness Services; Multiple roles/various locations Multiple roles/various locations The Queensland Government is committed to providing additional services to assist those who are homeless or at risk of becoming homeless. We are recruiting for Senior Customer Service Manager roles within our Critical Response Teams with the roles based at Cairns, Townsville, Maryborough, Caboolture, Ipswich and Logan. The role is responsible for directly assisting customers experiencing homelessness, working collaboratively to plan and deliver housing assistance to people with multiple and complex needs. Job details Position status Position status Permanent Position type Position type Flexible full-time Occupational group Occupational group Community Care Classification Classification AO6 Workplace Location Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity . Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Keyword Please use for wildcard searches. Location Hold down the control (Ctrl) button and use your computer mouse to select multiple options Occupational group Hold down the control (Ctrl) button and use your computer mouse to select multiple options Salary (yearly) Leave blank if you are searching for casual jobs Minimum Maximum Total Remuneration Only used for Senior Medical or Executive positions We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process. J-18808-Ljbffr • Fri, 01 Mar • The State of Queensland

Customer Service Manager » Australia - BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Are you someone who strives for service excellence? Do you enjoy leading others to support their career progression? Are you looking for a position where you can leverage your customer service or sales experience? Come and discover the opportunity to join our Novar Gardens team in our BlueScope Building Components (BBC) business as a Customer Service Manager . In this leadership role, you will be leading the Customer Service function for our Lysaght brand. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys. This leadership role plays an important part in managing our people to strengthen their capability and capacity now and into the future. You’ll lead with enthusiasm and be eager to jump in and help the team when and where the need arises. You’ll have plenty of opportunity to guide and develop the team to build on their existing capability and deliver a great experience for our customers. You and your team will work closely with our customers and internal departments to implement and deliver cost-effective and efficient supply chains within the agreed market offers. Your passion for continuous improvement will shine in this role as we are always seeking ways to improve the customer experience Working Monday to Friday, this is a full-time permanent role. What Will You Do? Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following: Foster a high performing team: coach and motivate your team to enhance capability, performance and engagement levels so aspirational targets can be met Build meaningful customer relationships: continue to grow collaborative partnerships with our existing customers and identify new business growth opportunities Optimise customer service operations: manage orders and ensure timely delivery of customer quotes and transactions, while supporting the sales teams, to proactively enhance customer service operations and capitalise on sales opportunities Proactively monitor business operations: identify trends to respond to business opportunities or risks – continually review all of BBC operations including market and customer intel and data Facilitate future-focusedinnovation and change: collaborate with a diverse group of internal stakeholders, influencing them todrive improvements and deliver innovative customer product and supply solutions More About You As a leader and a strategic thinker with an enthusiasm to see your team succeed, you will bring: a demonstrated ability to lead, engage and develop high performing teams in a fast paced environment exceptional customer relationship management and influencing skills the ability to build constructive partnerships with internal teams and external stakeholders to achieve business outcomes comfort withhandling ambiguity and analysing information to make informed decisions a collaborative and authentic leadership style What’s in it for you Enjoy the variety of wearing many hats, working across a varied network of customers, internal stakeholders and operational areas, to build and mould your own team . This is a position where you can truly develop a broad understanding and appreciation of the business landscape and leverage that insight to identify and drive improvement opportunities and outcomes. Workingin this role you will enjoy: being part of a collaborative customer service lead team competitive salary package including quarterly bonus access to further professional and career development opportunities with BlueScope If this sounds like the role for you, we would like to hear from you. Come and discover us at bluescope.com/life-at-bluescope/careers. Togetherwe can make a world of difference. Applications close Tuesday, 12 March 2024. J-18808-Ljbffr • Fri, 01 Mar • Lysaght

Customer Service Manager » Australia - With a 30 plus year history, AJG Australia is at the dawn of a new era, one where business diversity will write the story of our future. AJG Australia is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide. We are stronger for families, for communities, for businesses. For when the unexpected happens. We are there, right across Australia. We are the builders that care. About the Role As the Customer Service Manager at AJ Grant Building, you will play a pivotal role in overseeing a team responsible for handling customer telephone inquiries and providing essential administrative support to all teams nationally. Your responsibilities will extend to managing a specialised team focused on submitting reports to insurance companies. You will also be responsible for maintaining the submission claim process nationwide, in accordance with company processes, ensuring efficient administration service to the business. Key responsibilities and tasks of this role include, but are not limited to; Lead and motivate a team of customer service representatives, fostering a positive and collaborative work environment. Provide guidance and support to ensure the team meets or exceeds customer service and administrative objectives. Oversee the handling of customer telephone inquiries promptly and professionally. Implement strategies to enhance customer satisfaction and resolve issues efficiently. Coordinate and provide administrative support to teams nationwide. Ensure smooth communication and collaboration among different teams, optimising overall operational efficiency. Manage a dedicated team responsible for submitting reports to insurance companies. Streamline and improve the submission process to enhance accuracy and speed. Ensure compliance with company processes in the submission claim process. Ensure an efficient administration service to the business by monitoring and developing national submission employees to work to the required standards. Implement best practices to optimise administrative processes on a national scale. Implement quality assurance measures to maintain high standards in customer service and administrative processes. Conduct regular assessments and provide feedback to ensure continuous improvement. Collaborate with cross-functional teams, to streamline end-to-end processes. Foster effective communication channels between teams for seamless workflow. Generate and analyse reports related to customer inquiries, administrative activities, and insurance report submissions. Provide insights and recommendations for process improvement based on data analysis. Perform other reasonable duties as directed by the Head Of Insurance Operations. About You Highly motivated and task focused Prior customer service experience with demonstrated skills Prior insurance industry experience is highly regarded Scheduling experience is highly desirable Excellent communication skills, both verbal and written Ability to manage multiple tasks at once in a busy and diverse environment Results-oriented and innovative mind-set Ability to problem solve and action customer issues Intermediate skills in Word & Excel What We Can Offer You We, at AJG Australia, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality. Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued. At AJG Australia we offer a range of benefits including: Access to Employee Assistance & Well-being programs for all employees Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential Referral bonus reward for any employee who refers a candidate to work for AJG Australia Investment and strong commitment to the safety of our workers About Us It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJG Australia you know today. Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care. Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted. Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, and driver’s licence history. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Bookings Coordinator? Do you have customer service experience? Reviews from people working in the industry J-18808-Ljbffr • Fri, 01 Mar • Ajgaustralia

[Hiring] Customer Service Manager ShiftCare » Australia - Dec 16, 2023 - ShiftCare is hiring a remote Customer Service Manager. Location: Australia. About Us: ShiftCare is a rapidly growing SaaS start-up revolutionizing Aged Care and Disability services in AUS & the USA. We are seeking a highly motivated Customer Service Manager to lead our Customer Support Team which is a vital part of Shiftcare, ensuring the best possible customer experience. This role is essential in enhancing the overall customer experience, ensuring customer satisfaction and bringing leadership and innovation to deliver top-notch customer service. Role Overview: As the Customer Service Manager, you will play a pivotal role in optimising workflows, analysing customer support trends, and ensuring the continuous improvement of our customer experience. This position requires a strategic thinker with a passion for driving efficiency and delivering exceptional support to our users. Requirements 4-6 years of experience in software support, ideally in a SaaS B2B environment. Deep understanding of customer support best practices for SaaS products. Proven experience in a leadership role within a customer support, customer service, or related field. Strong entrepreneurial mindset with a track record of driving innovation and process improvements. Proficiency in data analysis and familiarity with customer support software and CRM systems. Bachelor’s degree (BA/BS) in Business, Marketing, Communications, or related field or equivalent work experience. Robust expertise in building and managing sophisticated customer support workflows to be leveraged in chatbot and inbound automated response systems. Advanced knowledge of customer support automation tools. Experience with HubSpot and Intercom support software or comparable software Previous experience with timesheet, payroll, or accounting software is advantageous. Ability to work independently, multitask, and follow through on complex investigations. Excellent communication and problem-solving skills. Ability to work independently and remotely. Preferred Skills: B2B2C customer support experience Experience in fast-paced SaaS scale-up environment Expert in Microsoft Excel/Google Sheets Use of AI/predictive modelling to optimise support medium and efficiency You are: Proactive and act as an advocate for your customers. Take pride in your work and approach every project with enthusiasm and excitement. Excellent in communication and interpersonal skills, with the ability to build rapport with customers and internal teams. Exceptional problem-solving abilities and a customer-centric approach. Responsibilities: Leadership and Team Management Lead, inspire, and mentor a team of customer service professionals, fostering a culture of excellence, teamwork, and service quality. Set clear goals, expectations, and KPIs for the team to achieve outstanding customer support outcomes. Conduct regular meetings to review performance metrics, address concerns and to ensure all team members are informed of updates and changes to processes or policies. Customer Experience Enhancement Empathise with customers especially those with limited technology experience. Develop and implement strategies to ensure exceptional customer experiences at every touchpoint. Monitor customer feedback, analyse data, and use insights to drive improvements in customer support processes and procedures. Collaborate with cross-functional teams to address customer pain points and enhance the overall customer journey. Create a model for necessary staffing and tools to identify any gaps in flows or staffing that need to be addressed to properly manage current and future support inquiries. Continuous Improvement Initiatives Champion a culture of continuous improvement, innovation, and entrepreneurial thinking to streamline customer support operations and increase efficiency. Monitor and analyse customer feedback, drawing insights to improve the customer experience and service quality. Data-Driven Decision Making Utilise data analytics and metrics to track customer success performance to ensure the company remains at the forefront of industry. Prepare and present reports to senior management, highlighting key performance indicators, trends, and improvement opportunities. Customer Relationship Management Collaborate with Sales and Product teams to ensure alignment on customer needs and product/service enhancements. Benefits Why join us? Fast-track Growth: Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded. Job Security: Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking. Quarterly and Bi-annual Events: Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections. Professional Development Opportunities: Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth. Floating Public Holidays: Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays. Employee Discount Marketplace: Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items. Remote Work: Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance. En-trend Offices in Sydney and Melbourne: Choose dynamic office environments in Sydney and Melbourne, providing access to state-of-the-art facilities and vibrant cultural hubs. At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally. J-18808-Ljbffr • Fri, 01 Mar • ShiftCare

Customer Service Manager » Australia - Ready to take on a pivotal role in shaping customer service in the logistics industry? Schenker Australia is seeking a dynamic Customer Service Manager to lead our dedicated team at our Hoxton Park location. With a major focus on transport customer service, this role offers the unique opportunity to work closely with some of the world's leading consumer brands. Reporting directly to the Head of Distribution ANZ, you'll play a crucial role in maintaining and enhancing our service standards. Your leadership will be instrumental in managing a team of 45 FTEs, driving customer satisfaction, and ensuring seamless operations across our customer service department. Key Responsibilities: Lead and participate in critical meetings with major clients, ensuring their needs are met and satisfaction levels are exceeded Oversee the customer service team's performance, including tracking, maintenance, and continuous improvement Manage and resolve service issues promptly, ensuring a satisfactory outcome for both internal and external customers Conduct root cause analysis on customer inquiries to drive continuous improvement Promote quality initiatives and ensure the motivation and development of the customer service team Maintain financial awareness within the department, identifying any anomalies and ensuring accurate financial reporting Develop effective relationships with our client base, managing complaints and fostering continuous improvement What We're Looking For: 3-5 years of experience in a similar Customer Service Supervisor/Manager role in the logistics or supply chain sector Advanced leadership, communication, and problem-solving skills A strong track record of managing and developing teams What We Offer: The chance to work with a global leader in logistics and supply chain management A supportive and flexible work environment that encourages innovation and personal growth The opportunity to lead a significant transition project with a major technology partner Flexible work arrangements At DB Schenker , you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move . Apply today to become part of our journey at Schenker Australia, where your leadership will help drive us forward. J-18808-Ljbffr • Fri, 01 Mar • DB Schenker Arkas Nakliyat ve Ticaret

Customer Service Manager » Modbury, SA - Customer Service Manager Job no: 941506 Work type: Permanent / Full time Location: Tea Tree Plaza... • Fri, 01 Mar • MYER

Customer Service Manager » Camden Park, West Torrens Area - Company Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Are you someone who strives for service excellence? Do you enjoy leading others to support their career progression? Are you looking for a position where you can leverage your customer service or sales experience? Come and discover the opportunity to join our Novar Gardens team in our BlueScope Building Components (BBC) business as a Customer Service Manager. In this leadership role, you will be leading the Customer Service function for our Lysaght brand. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys. This leadership role plays an important part in managing our people to strengthen their capability and capacity now and into the future. You'll lead with enthusiasm and be eager to jump in and help the team when and where the need arises. You'll have plenty of opportunity to guide and develop the team to build on their existing capability and deliver a great experience for our customers. You and your team will work closely with our customers and internal departments to implement and deliver cost-effective and efficient supply chains within the agreed market offers. Your passion for continuous improvement will shine in this role as we are always seeking ways to improve the customer experience Working Monday to Friday, this is a full-time permanent role. What Will You Do? Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following: Foster a high performing team: coach and motivate your team to enhance capability, performance and engagement levels so aspirational targets can be met Build meaningful customer relationships: continue to grow collaborative partnerships with our existing customers and identify new business growth opportunities Optimise customer service operations: manage orders and ensure timely delivery of customer quotes and transactions, while supporting the sales teams, to proactively enhance customer service operations and capitalise on sales opportunities Proactively monitor business operations: identify trends to respond to business opportunities or risks - continually review all of BBC operations including market and customer intel and data Facilitate future-focused innovation and change: collaborate with a diverse group of internal stakeholders, influencing them to drive improvements and deliver innovative customer product and supply solutions More About You As a leader and a strategic thinker with an enthusiasm to see your team succeed, you will bring: a demonstrated ability to lead, engage and develop high performing teams in a fast paced environment exceptional customer relationship management and influencing skills the ability to build constructive partnerships with internal teams and external stakeholders to achieve business outcomes comfort with handling ambiguity and analysing information to make informed decisions a collaborative and authentic leadership style What's in it for you Enjoy the variety of wearing many hats, working across a varied network of customers, internal stakeholders and operational areas, to build and mould your own team. This is a position where you can truly develop a broad understanding and appreciation of the business landscape and leverage that insight to identify and drive improvement opportunities and outcomes. Working in this role you will enjoy: being part of a collaborative customer service lead team competitive salary package including quarterly bonus access to further professional and career development opportunities with BlueScope If this sounds like the role for you, we would like to hear from you. Come and discover us at bluescope.com/life-at-bluescope/careers. Together we can make a world of difference. Applications close Tuesday, 12 March 2024. QualificationsAdditional Information • Fri, 01 Mar • BLUESCOPE STEEL LIMITED

Customer Service Manager » Melbourne CBD, Melbourne - Job no: 941506 Work type: Permanent / Full time Location: Tea Tree Plaza From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home". Be part of the Myer Tea Tree Plaza leadership team as the Customer Service Manager, lead Service & Selling teams to success by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Myer Tea Tree Plaza has recently completed a full refurbishment welcoming and delighting customers and team members Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams across various departments. Join the leadership team at Myer Tea Tree Plaza Drive sales and lead team performance Opportunities for succession planning and further development About The Role: Manage the daily activities of your team and business to drive financial performance Optimise the productivity of the team by leveraging workforce management Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition Maximise the team's service and selling activities by effective management and delegation to minimise operational activities Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating About You: Previous experience as a retail manager, area manager or similar People leadership skills with a 'hands-on' approach are essential Retail background/knowledge is desirable however would consider transferable skills from other industries if you have the right attitude, proven people leadership skills and a willingness to learn Demonstrated ability to lead a team to achieve sales and meet KPI's Experience in performance management will be highly regarded Excellent time management skills Benefits to you: Become a leader within one of Australia's most-loved department stores Career development and progression opportunities A great range of discounts and Myer Team Member exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more Our management teams work across key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years). Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands. Welcome Home REF Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration. Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve. Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable. Applications close: 08 Mar 2024 AUS Eastern Daylight Time Back to search results Apply now Send me jobs like these We will email you new jobs that match this search. • Fri, 01 Mar • Myer

Customer Service Manager » Bentley, Canning Area - We're on the search for a hospitality professional to lead, mentor, support, and assist our frontline team at UniLodge Curtin University. Apply now Join our team at UniLodge Curtin University – Vickery House on a full-time basis Drive an outstanding resident experience and contribute to our great culture Career development and growth opportunities UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. WHO YOU ARE Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial. This role is a full time fixed term position, requiring the successful applicant to work a 38 hour work week – Monday to Friday. YOUR RESPONSIBILITIES As a Customer Service Manager, your responsibilities will include but not be limited to: Lead the front-line team in the efficient and effective operations of Reception. Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: National Police Check (completed within last 3 months) Unrestricted work rights in Australia First Aid & CPR (or willing to obtain) Why UniLodge Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. Join our Team If you are a skilled and results-driven professional with a proven track record in operational management, we would love to hear from you. To start you journey, apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. • Thu, 29 Feb • UniLodge

Customer Service Manager » Sydney, Sydney Region - Posted 27-Feb-2024 Location Sector Salary Annual Work Type Full Time Reference Western Sydney logistics company Lead, motivate and inspire a customer service team Every changing and fast paced work environment Reputable, Australian owned logistics company is seeking an experienced Customer Service leader to join their team. You will be responsible for leading, mentoring and coaching 7 Customer Service Reps working in a proactive KPI driven environment. Responsibilities: Lead the customer service operation to ensure high quality service to customers Lead and manage freight investigations Provide customers with accurate information and reporting Ensure efficient and effective operations of the customer service department Manage escalations in a professional and proactive manner Train, coach and mentor team to exceed KPI’s and deliver exceptional customer service Team rostering and planning Liaise and collaborate with key internal stakeholders and customers Identify continuous improvement initiatives Ensure accuracy of data and CRM compliance – including Salesforce and Translogix Provide reporting and analysis Key Criteria: Proven track record of success working in a leadership role in a customer service environment Experience working in transport & logistics or fmcg highly desirable Strong people management skills and effective leadership Ability to deal with difficult customer situations and provide solutions Strong IT skills including exposure to transport or warehouse management systems Understanding of regulatory environments – HACCP Agile, flexible, highly self-motivated and energetic team builder Ability to achieve deadlines and handle pressure This is a full time on site Monday to Friday role, with occasional Saturday mornings which will be paid at overtime. Very competitive remuneration on offer, great career opportunity for strong people leader looking to make a difference in a growth environment. Start time will vary between 7am and 10am subject to business demand. Looking for a great new career move? Email resume to jobs4cccc.com.au • Thu, 29 Feb • 4C Recruitment

Senior Customer Service Manager » Townsville Region, Queensland - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Senior Customer Service Manager » Brisbane CBD, Brisbane - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Senior Customer Service Manager » Manoora, Cairns - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Senior Customer Service Manager » West Ipswich, Ipswich - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Senior Customer Service Manager » Australia - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Senior Customer Service Manager » Hervey Bay Region, Queensland - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Senior Customer Service Manager » Cairns Region, Queensland - Job details Position status Permanent Position type Flexible full-time Occupational group Community Care Classification AO6 Workplace Location Brisbane - South,Cairns region,Logan - Beaudesert,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Ipswich region Job ad reference QLD/547008/24 Closing date 11-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Paul Roberts Contact details Ph: 0418 180 383 Access the National Relay Service If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application. Note this role requires regular field travel within the Region. The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations. Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector. It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all. Diversity and Inclusion We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process. Applying for the role Note: Possession of a current Class C driver's license is a mandatory requirement for this role You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role. To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for. You need to nominate your preferred location/s should you be offered a role. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/547008/24 Closing Date: Monday, 11th March 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure to download any attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. Applicant Guide January 2024 (PDF, 197KB) 547008 24 - Role Description (Word, 1.01MB) • Thu, 29 Feb • Queensland Government

Customer Service Manager » Novar Gardens, West Torrens Area - Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Are you someone who strives for service excellence? Do you enjoy leading others to support their career progression? Are you looking for a position where you can leverage your customer service or sales experience? Come and discover the opportunity to join our Novar Gardens team in our BlueScope Building Components (BBC) business as a Customer Service Manager . In this leadership role, you will be leading the Customer Service function for our Lysaght brand. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys. This leadership role plays an important part in managing our people to strengthen their capability and capacity now and into the future. You’ll lead with enthusiasm and be eager to jump in and help the team when and where the need arises. You’ll have plenty of opportunity to guide and develop the team to build on their existing capability and deliver a great experience for our customers. You and your team will work closely with our customers and internal departments to implement and deliver cost-effective and efficient supply chains within the agreed market offers. Your passion for continuous improvement will shine in this role as we are always seeking ways to improve the customer experience Working Monday to Friday, this is a full-time permanent role. What Will You Do? Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following: Foster a high performing team: coach and motivate your team to enhance capability, performance and engagement levels so aspirational targets can be met Build meaningful customer relationships: continue to grow collaborative partnerships with our existing customers and identify new business growth opportunities Optimise customer service operations: manage orders and ensure timely delivery of customer quotes and transactions, while supporting the sales teams, to proactively enhance customer service operations and capitalise on sales opportunities Proactively monitor business operations: identify trends to respond to business opportunities or risks – continually review all of BBC operations including market and customer intel and data Facilitate future-focused innovation and change: collaborate with a diverse group of internal stakeholders, influencing them to drive improvements and deliver innovative customer product and supply solutions More About You As a leader and a strategic thinker with an enthusiasm to see your team succeed, you will bring: a demonstrated ability to lead, engage and develop high performing teams in a fast paced environment exceptional customer relationship management and influencing skills the ability to build constructive partnerships with internal teams and external stakeholders to achieve business outcomes comfort with handling ambiguity and analysing information to make informed decisions a collaborative and authentic leadership style What’s in it for you Enjoy the variety of wearing many hats, working across a varied network of customers, internal stakeholders and operational areas, to build and mould your own team . This is a position where you can truly develop a broad understanding and appreciation of the business landscape and leverage that insight to identify and drive improvement opportunities and outcomes. Working in this role you will enjoy: being part of a collaborative customer service lead team competitive salary package including quarterly bonus access to further professional and career development opportunities with BlueScope If this sounds like the role for you, we would like to hear from you. Come and discover us at bluescope.com/life-at-bluescope/careers. Together we can make a world of difference. Applications close Tuesday, 12 March 2024. • Wed, 28 Feb • BlueScope

Assistant Customer Service Manager - Woolworths Granville » Granville, NSW - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Wed, 28 Feb • Woolworths Group

Assistant Customer Service Manager - Woolworths Rundle Mall » Rundle Mall, SA - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Wed, 28 Feb • Woolworths Group

Customer Service Manager » Novar Gardens, West Torrens Area - Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityAre you someone who strives for service excellence? Do you enjoy leading others to support their career progression? Are you looking for a position where you can leverage your customer service or sales experience?Come and discover the opportunity to join our Novar Gardens team in our BlueScope Building Components (BBC) business as a Customer Service Manager. In this leadership role, you will be leading the Customer Service function for our Lysaght brand. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys.This leadership role plays an important part in managing our people to strengthen their capability and capacity now and into the future. You’ll lead with enthusiasm and be eager to jump in and help the team when and where the need arises. You’ll have plenty of opportunity to guide and develop the team to build on their existing capability and deliver a great experience for our customers. You and your team will work closely with our customers and internal departments to implement and deliver cost-effective and efficient supply chains within the agreed market offers. Your passion for continuous improvement will shine in this role as we are always seeking ways to improve the customer experienceWorking Monday to Friday, this is a full-time permanent role.What Will You Do?Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following:Foster a high performing team: coach and motivate your team to enhance capability, performance and engagement levels so aspirational targets can be metBuild meaningful customer relationships: continue to grow collaborative partnerships with our existing customers and identify new business growth opportunitiesOptimise customer service operations: manage orders and ensure timely delivery of customer quotes and transactions, while supporting the sales teams, to proactively enhance customer service operations and capitalise on sales opportunitiesProactively monitor business operations: identify trends to respond to business opportunities or risks – continually review all of BBC operations including market and customer intel and dataFacilitate future-focused innovation and change: collaborate with a diverse group of internal stakeholders, influencing them to drive improvements and deliver innovative customer product and supply solutionsMore About YouAs a leader and a strategic thinker with an enthusiasm to see your team succeed, you will bring:a demonstrated ability to lead, engage and develop high performing teams in a fast paced environmentexceptional customer relationship management and influencing skillsthe ability to build constructive partnerships with internal teams and external stakeholders to achieve business outcomescomfort with handling ambiguity and analysing information to make informed decisionsa collaborative and authentic leadership styleWhat’s in it for youEnjoy the variety of wearing many hats, working across a varied network of customers, internal stakeholders and operational areas, to build and mould your own team.This is a position where you can truly develop a broad understanding and appreciation of the business landscape and leverage that insight to identify and drive improvement opportunities and outcomes.Working in this role you will enjoy:being part of a collaborative customer service lead teamcompetitive salary package including quarterly bonusaccess to further professional and career development opportunities with BlueScopeIf this sounds like the role for you, we would like to hear from you.Come and discover us at bluescope.com/life-at-bluescope/careers.Together we can make a world of difference.Applications close Tuesday, 12 March 2024. • Wed, 28 Feb • BlueScope

Customer Service Manager » Australia - ”. Be part of the Myer Tea Tree Plaza leadership team as the Customer Service Manager, lead Service & Selling teams to success... by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing... • Wed, 28 Feb • Myer

Customer Service Manager rebel Liverpool » Liverpool, NSW - as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Tue, 27 Feb • rebel

Customer Service Manager » Melbourne, VIC - Customer Service Manager A-FLO Equipment is a leading supplier to the Lubrication & Refueling Industry providing... and dynamic Customer Service Manager, to lead a high performing Customer Service Team & Function, based at our Hoppers Crossing... • Tue, 27 Feb • Randstad • $100000 per year

Senior Customer Service Manager , Department of Housing » Queensland - those who are homeless or at risk of becoming homeless. We are recruiting for Senior Customer Service Manager roles..., encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach... • Mon, 26 Feb • Queensland Government

Customer Service Manager in Training » Elizabeth Park, Playford Area - Are you ready to take the next step in your career? Above award rates and training provided Dynamic growing company Potential for promotion Multiple opportunities available Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to supervisor the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area. Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent communication skills Front end and POS knowledge would be highly desired Ability to liaise with both team members and management Strong leadership and delegation skills Ability to coach, train and performance manage team members Commitment to work health and safety standards To succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitude Problem solve Lead by example Motivate a team Communicate effectively with management, team members and customers • Sun, 25 Feb • Drakes Supermarkets

Customer Service Manager in Training » Torrensville, West Torrens Area - Are you ready to take the next step in your career? Above award rates and training provided Dynamic growing company Potential for promotion Multiple opportunities available Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to supervisor the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area. Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent communication skills Front end and POS knowledge would be highly desired Ability to liaise with both team members and management Strong leadership and delegation skills Ability to coach, train and performance manage team members Commitment to work health and safety standards To succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitude Problem solve Lead by example Motivate a team Communicate effectively with management, team members and customers • Sun, 25 Feb • Drakes Supermarkets

Customer Service Manager in Training » Hallett Cove, Marion Area - Are you ready to take the next step in your career? Above award rates and training provided Dynamic growing company Potential for promotion Multiple opportunities available Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to supervise the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area. Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent communication skills Front end and POS knowledge would be highly desired Ability to liaise with both team members and management Strong leadership and delegation skills Ability to coach, train and performance manage team members Commitment to work health and safety standards To succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitude Problem solve Lead by example Motivate a team Communicate effectively with management, team members and customers • Sun, 25 Feb • Drakes Supermarkets

Customer Service Manager » Mackay, QLD - is looking for a CUSTOMER SERVICE MANAGER superstar to assist their ever-growing business. This role will have you collaborating with major... • Sat, 24 Feb • Apprise Consulting • $70000 per year

Customer Service Manager » Melbourne, VIC - Are you an experienced Customer Service Manager who thrives on teamwork and is eager to collaborate to achieve success? Join our client...’s team as a Customer Service Manager and play a crucial role in facilitating seamless communication among internal... • Fri, 23 Feb • CS Executive Group

Customer Service Manager rebel Charlestown » Newcastle, NSW - as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Fri, 23 Feb • rebel

Customer Service Manager » Granville, Parramatta Area - Infrastructure People are seeking a Customer Service Manager to join a thriving, industry leader in the quarried materials sector based in Parramatta Infrastructure People are looking for a highly motivated and customer-focused individual to join our client (based near Parramatta ) as a Customer Service Manager in the industry of quarried/recycled materials. What we need you to do: Manage incoming calls from customers Processing & changing orders Outbound calls to existing clients to generate business leads Relationship management of small accounts Sale Administration Tasks Manage Team of approx. 4 Customer Service Officers Who are you: Well trained and experience manager from a leading call centre with 3-5 years experience. Value relationships and relationship development. Have ambitions for career growth and a drive to learn. Benefits: Career Growth Opportunities: We provide on-going training and development courses where employees can develop their skills and advance their careers. Company Culture: Our company values teamwork, diversity, and inclusivity. We foster a positive and supportive company culture that encourages employees to collaborate, innovate and grow. Team Culture: Our company believes in creating a good team culture, we frequently conduct team lunches and events. Health and Well-Being: We offer all our staff and their immediate family access to our employee assistance program. This service includes mental health, financial coaching, and a range of other services. • Thu, 22 Feb • Infrastructure People

Customer Service Manager » Hoxton Park, Liverpool Area - Your tasks Ready to take on a pivotal role in shaping customer service in the logistics industry? Schenker Australia is seeking a dynamic Customer Service Manager to lead our dedicated team at our Hoxton Park location. With a major focus on transport customer service, this role offers the unique opportunity to work closely with some of the world's leading consumer brands. Reporting directly to the Head of Distribution ANZ, you'll play a crucial role in maintaining and enhancing our service standards. Your leadership will be instrumental in managing a team of 45 FTEs, driving customer satisfaction, and ensuring seamless operations across our customer service department. Key Responsibilities: Lead and participate in critical meetings with major clients, ensuring their needs are met and satisfaction levels are exceeded Oversee the customer service team's performance, including tracking, maintenance, and continuous improvement Manage and resolve service issues promptly, ensuring a satisfactory outcome for both internal and external customers Conduct root cause analysis on customer inquiries to drive continuous improvement Promote quality initiatives and ensure the motivation and development of the customer service team Maintain financial awareness within the department, identifying any anomalies and ensuring accurate financial reporting Develop effective relationships with our client base, managing complaints and fostering continuous improvement What We're Looking For: 3-5 years of experience in a similar Customer Service Supervisor/Manager role in the logistics or supply chain sector Advanced leadership, communication, and problem-solving skills A strong track record of managing and developing teams What We Offer: The chance to work with a global leader in logistics and supply chain management A supportive and flexible work environment that encourages innovation and personal growth The opportunity to lead a significant transition project with a major technology partner Flexible work arrangements At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move. Apply today to become part of our journey at Schenker Australia, where your leadership will help drive us forward. Requirements Benefits Computers and Electronics Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG. Novated Leasing Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider. Our offer Contact To be considered for this position you must have valid rights to work and live in Australia • Thu, 22 Feb • DB Schenker

Customer Service Manager » Bakery Hill, Ballarat - Position Title: Customer Service Manager Position Type: Regular - Full-Time Position Location: Ballarat Requisition ID: 28072 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key differentiating factor that can't be replicated. We call it our secret ingredient. Good People. We are recruiting for a Customer Service Manager, who will play an integral part of the Integrated Supply Chain division, ensuring that our customer service team deliver exceptional service to McCain's customers and the associated internal sales teams. This key leadership role will facilitate and drive the flow of accurate order processing, including readying loads for shipment and managing inbound and outbound inquiries. About the role Timely, accurate processing of all orders on a daily basis Drives continuous improvement within the team Ensures report cut-off targets and commitments are consistently achieved Implementation of new customers into Portalink interface Resolves escalations timely and effectively Reviews and reports order entry KPI's / metrics Responsible for overseeing customer returns process / approving customer returns Ensure the team provide load out summaries to cold stores / transport carriers Adhere to all Occupational Health and Safety policies Development and finetuning of process protocols & SOP's Continue to build a partnership approach to customer service Contribute to the strategic planning of the Supply Chain Operations department Oversee the direction and planning of operations across all aspects of customer service Coach and mentor individuals towards continuous improvement & development Responsible for all relevant McCain Foods (Aust) Pty Ltd policies & procedures About you Have a minimum 3-5 years' experience leading teams within FMCG business's or similar fast paced environments SAP experience is highly desired Able to problem solve using root cause analysis Empathetic and professional communication skills, both written and verbal Highly developed planning, time management, and organisational skills Accurate data entry skills and document management Attention to detail in completing tasks Able to establish and maintain interpersonal relationships Ability to analyse information using logic to address work related issues and problems Open to change and able to adapt as the roles changes on a day-to-day basis High computer literacy with strong skills in Microsoft Office Suite Able to set and follow through with expectations and commitments Excellent people leadership skills with a positive, empathetic and reliable approach What's in it for you? Work with a professional supply team and major customer groups Opportunity to be a part of a global iconic brand Employee and Family Assistance Program Pioneering, innovative and dedicated development programs Great family values workplace Exciting and collaborative work culture Join us as Customer Service Manager, as a subject matter expert, driving process improvement, and developing the team LI-RS1 McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy Job Family: Customer Service Division: ANZ Department: Customer Service Location(s): AU - Australia : Victoria : Ballarat || AU - Australia : New South Wales : Gordon || AU - Australia : New South Wales : Lisarow || AU - Australia : New South Wales : Sidney || AU - Australia : Other : Reference || AU - Australia : Queensland : Brisbane || AU - Australia : Queensland : Morningside || AU - Australia : South Australia : Adelaide || AU - Australia : South Australia : Penola || AU - Australia : Tasmania : Hobart || AU - Australia : Tasmania : Smithton || AU - Australia : Victoria : Melbourne || AU - Australia : Western Australia : Perth Company: McCain Foods (Aust) Pty. • Thu, 22 Feb • McCain Foods

Customer Service Manager » Fitzroy, Prospect Area - Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000 customers to be part of the clean money movement. We currently have a six month, full time contract opportunity for an enthusiastic Customer Service Manager to join our Fitzroy branch. The Customer Service Manager will be responsible for managing the day to day retail operations of the branch, resource management and staff development with the support of the Area Manager. Why join us We have big plans to become Australia’s most trusted bank and a leading purpose-driven business. As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit. Every role and person in our bank is essential to bringing our values, purpose and aspiration to life. We offer flexible working options, competitive salary and 13% super. Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships. We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave. We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours. We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community. We are the first bank in the world to care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation. What you will be doing Leading and managing day to day branch operations with focus on consistent delivery of outstanding customer experience in line with our online-led distribution strategy Responsibility for the day to day operations of the branch, including cash management and full compliance with all procedures and processes Working independently, taking ownership of issues, including accurate record management and tactful resolutions of queries and escalations from both internal and external customers Ensuring branch premises are properly maintained and aligned to the Bank’s marketing guidelines Providing operational support to staff including guidance with the Bank’s policies and procedures on operational matters Effectively managing the resource allocation of the branch to meet the needs of the business. What you will bring Experience and ability to manage, lead and motivate a team Proven experience in managing a team to deliver an exceptional customer experience Flexible and adaptable approach and response to change Excellent communication and interpersonal skills, verbal and written Effective time management and ability to determine priorities Experience and skill anticipating and allocating high work volumes Ability to manage conflict and challenging conversations Ability to make independent decisions and problem solve Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos. By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment. • Thu, 22 Feb • Bank Australia

Customer Service Manager » Australia - have a six month, full time contract opportunity for an enthusiastic Customer Service Manager to join our Fitzroy branch. The... Customer Service Manager will be responsible for managing the day to day retail operations of the branch, resource management... • Wed, 21 Feb • Bank Australia

Customer Service Manager » Wendouree, Ballarat - Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key differentiating factor that can't be replicated. We call it our secret ingredient. Good People.We are recruiting for a superstar Customer Service Manager, who will play an integral part of the Integrated Supply Chain division, ensuring that our customer service team deliver exceptional service to McCain’s customers and the associated internal sales teams. This key leadership role will facilitate and drive the flow of accurate order processing, including readying loads for shipment and managing inbound and outbound inquiries.About the roleTimely, accurate processing of all orders on a daily basisDrives continuous improvement within the team Ensures report cut-off targets and commitments are consistently achievedImplementation of new customers into Portalink interface Resolves escalations timely and effectivelyReviews and reports order entry KPI’s / metrics Responsible for overseeing customer returns process / approving customer returnsEnsure the team provide load out summaries to cold stores / transport carriersAdhere to all Occupational Health and Safety policiesDevelopment and finetuning of process protocols & SOP’sContinue to build a partnership approach to customer serviceContribute to the strategic planning of the Supply Chain Operations department Oversee the direction and planning of operations across all aspects of customer serviceCoach and mentor individuals towards continuous improvement & developmentResponsible for all relevant McCain Foods (Aust) Pty Ltd policies & proceduresAbout youHave a minimum 3-5 years’ experience leading teams within FMCG business’s or similar fast paced environmentsSAP experience is highly desiredAble to problem solve using root cause analysisEmpathetic and professional communication skills, both written and verbalHighly developed planning, time management, and organisational skillsAccurate data entry skills and document managementAttention to detail in completing tasksAble to establish and maintain interpersonal relationships Ability to analyse information using logic to address work related issues and problemsOpen to change and able to adapt as the roles changes on a day-to-day basisHigh computer literacy with strong skills in Microsoft Office SuiteAble to set and follow through with expectations and commitmentsExcellent people leadership skills with a positive, empathetic and reliable approachWhat's in it for you?Work with a professional supply team and major customer groupsOpportunity to be a part of a global iconic brandEmployee and Family Assistance ProgramPioneering, innovative and dedicated development programsGreat family values workplaceExciting and collaborative work cultureAre you an experienced Customer Service Leader? Join a global iconic brand in this exciting opportunity to drive process improvement and develop the team • Wed, 21 Feb • McCain Foods Pty Ltd

Customer Service Manager - Coles Wodonga » Wodonga, VIC - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Tue, 20 Feb • Coles Group

Customer Service Manager » Mount Waverley, Monash Area - Mount Waverley location, free parking onsite Join an renowned Australian distribution and wholesaler brand About Our Client Our client is an Australian owned and operated brand, specialising in the distribution and wholesaling of over 12 specialist brands. With large contracts into Bunnings and Harvey Norman, this organisation is set up for long-term success. Your role will be to lead, develop, and assist in the day-to-day team operations and continue to manage an already successful team culture. Job Description Reporting to the Operations Manager, your main role and responsibilities will include: Leading a team (5) of CS Officers to respond to all customer queries via e-mail and phone calls. Assisting in the day-to-day operations to achieve the team KPIs. Internal liaising with senior managers around reporting, feedback, and improvement areas. Assist in employee training, development of internal processes and recruitment. Dealing with customer escalations and dispute resolution professional. Completing feedback calls on service and future recommendations. The Successful Applicant Our client is seeking a proven and dedicated customer service manager with previous experience in a customer service leadership role within a product and sales order processing environment. You will have excellent communications skills and the ability to multi-task plus manage time effectively. An excellent training program will be provided, in what is an excellent team and organisational culture. What's on Offer You'll be joining an already established team that values, fun, respect, and teamwork plus additional benefits of: Located in Mount Waverley, with free parking available on-site. Permanent, Full-Time leadership role. $90K - $100K plus superannuation, pending experience. Australian distribution and wholesaler brand. • Tue, 20 Feb • Page Personnel

Customer Service Manager » Sydney, Sydney Region - Ready to take on a pivotal role in shaping customer service in the logistics industry? Schenker Australia is seeking a dynamic Customer Service Manager to lead our dedicated team at our Hoxton Park location. With a major focus on transport customer service, this role offers the unique opportunity to work closely with some of the world's leading consumer brands. Reporting directly to the Head of Distribution ANZ, you’ll play a crucial role in maintaining and enhancing our service standards. Your leadership will be instrumental in managing a team of 45 FTEs, driving customer satisfaction, and ensuring seamless operations across our customer service department. Key Responsibilities: Lead and participate in critical meetings with major clients, ensuring their needs are met and satisfaction levels are exceeded Oversee the customer service team's performance, including tracking, maintenance, and continuous improvement Manage and resolve service issues promptly, ensuring a satisfactory outcome for both internal and external customers Conduct root cause analysis on customer inquiries to drive continuous improvement Promote quality initiatives and ensure the motivation and development of the customer service team Maintain financial awareness within the department, identifying any anomalies and ensuring accurate financial reporting Develop effective relationships with our client base, managing complaints and fostering continuous improvement What We're Looking For: 3-5 years of experience in a similar Customer Service Supervisor/Manager role in the logistics or supply chain sector Advanced leadership, communication, and problem-solving skills A strong track record of managing and developing teams What We Offer: The chance to work with a global leader in logistics and supply chain management. A supportive and flexible work environment that encourages innovation and personal growth The opportunity to lead a significant transition project with a major technology partner Flexible work arrangements At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move. Apply today to become part of our journey at Schenker Australia, where your leadership will help drive us forward. Benefits: Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG. Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider. • Tue, 20 Feb • DB Schenker

Customer Service Manager » Grose Wold, Hawkesbury Area - Take the next step in your hospitality career and Lead, mentor, support, and assist your team to provide the best service we can to our residents Join our team at UniLodge Western Sydney University – Hawkesbury, Nirimba & Campbelltown on a full-time basis Drive an outstanding resident experience and contribute to our great culture At UniLodge we can offer you a rewarding career with opportunities for professional growth and development UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. NEW OPPORTUNITY We have an exciting new opportunity in NSW, for a hands-on Customer Service Manager to join our newly formed team at UniLodge Western Sydney University - Hawkesbury, Nirimba & Campbelltown on a full time basis. You will join a team dedicated to creating a comfortable and supportive living environment for the students at Western Sydney University. Use your property management experience to lead our customer service team in delivering exceptional customer service. WHO YOU ARE Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Key responsibilities for this role will include, but not be limited to: Lead the front-line team to assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Build a high performing team, and ensure that direct reports receive timely feedback on their performance. Provide assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: Unrestricted Work rights in Australia National Police Check Working with Childrens Check First Aid & CPR (or willing to obtain) WHY UNILODGE Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. JOIN OUR TEAM If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. • Mon, 19 Feb • UniLodge

Customer Service Manager rebel Preston » Preston, VIC - as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Mon, 19 Feb • rebel

Customer Service Manager rebel Northland » Preston, VIC - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Mon, 19 Feb • rebel

Customer Service Manager » Ballarat, Ballarat Region - Position Title: Customer Service Manager Position Type: Regular - Full-Time Position Location: Ballarat Requisition ID: 28072 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key differentiating factor that can't be replicated. We call it our secret ingredient. Good People. We are recruiting for a Customer Service Manager, who will play an integral part of the Integrated Supply Chain division, ensuring that our customer service team deliver exceptional service to McCain’s customers and the associated internal sales teams. This key leadership role will facilitate and drive the flow of accurate order processing, including readying loads for shipment and managing inbound and outbound inquiries. About the role Timely, accurate processing of all orders on a daily basis Drives continuous improvement within the team Ensures report cut-off targets and commitments are consistently achieved Implementation of new customers into Portalink interface Resolves escalations timely and effectively Reviews and reports order entry KPI’s / metrics Responsible for overseeing customer returns process / approving customer returns Ensure the team provide load out summaries to cold stores / transport carriers Adhere to all Occupational Health and Safety policies Development and finetuning of process protocols & SOP’s Continue to build a partnership approach to customer service Contribute to the strategic planning of the Supply Chain Operations department Oversee the direction and planning of operations across all aspects of customer service Coach and mentor individuals towards continuous improvement & development Responsible for all relevant McCain Foods (Aust) Pty Ltd policies & procedures About you Have a minimum 5 years’ experience leading teams within FMCG business’s or similar fast paced environments SAP experience is highly desired Able to problem solve using root cause analysis Empathetic and professional communication skills, both written and verbal Highly developed planning, time management, and organisational skills Accurate data entry skills and document management Attention to detail in completing tasks Able to establish and maintain interpersonal relationships Ability to analyse information using logic to address work related issues and problems Open to change and able to adapt as the roles changes on a day-to-day basis High computer literacy with strong skills in Microsoft Office Suite Able to set and follow through with expectations and commitments Excellent people leadership skills with a positive, empathetic and reliable approach What's in it for you? Work with a professional supply team and major customer groups Opportunity to be a part of a global iconic brand Employee and Family Assistance Program Pioneering, innovative and dedicated development programs Great family values workplace Exciting and collaborative work culture Join us as Customer Service Manager, as a subject matter expert, driving process improvement, and developing the team LI-RS1 McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy Job Family: Customer Service Division: ANZ Department: Customer Service Location(s): AU - Australia : Victoria : Ballarat || AU - Australia : New South Wales : Gordon || AU - Australia : New South Wales : Lisarow || AU - Australia : New South Wales : Sidney || AU - Australia : Other : Reference job description || AU - Australia : Queensland : Brisbane || AU - Australia : Queensland : Morningside || AU - Australia : South Australia : Adelaide || AU - Australia : South Australia : Penola || AU - Australia : Tasmania : Hobart || AU - Australia : Tasmania : Smithton || AU - Australia : Victoria : Melbourne || AU - Australia : Western Australia : Perth Company: McCain Foods (Aust) Pty. • Mon, 19 Feb • McCain Foods Pty.

Customer Service Manager » Ballarat, VIC - ​ ​ Position Title: Customer Service Manager Position Type: Regular - Full-Time ​ Position Location: Ballarat... Manager, who will play an integral part of the Integrated Supply Chain division, ensuring that our customer service team... • Sun, 18 Feb • McCain Foods

Customer Service Manager » Ballarat, VIC - ​ ​ Position Title: Customer Service Manager Position Type: Regular - Full-Time ​ Position Location: Ballarat... Manager, who will play an integral part of the Integrated Supply Chain division, ensuring that our customer service team... • Sun, 18 Feb • McCain Foods

Customer Service Manager » Brisbane, Brisbane Region - Brisbane QLD $70,000 - $80,000 Annually Full time $70 - $80k pa super Southside Brisbane based Lead a team of Customer Service Reps $70 - $80k pa super Southside Brisbane based Lead a team of Customer Service Reps Our Southside Brisbane based client are global leader in their field when it comes to the manufacture and supply of its range of specialised products to the automotive and related industries. Due to internal growth a newly created role has recently arisen for an experienced Customer Service Leader or a Senior Customer Service Officer to take on the exciting role of Customer Service Manager based out of client's Australian Head office Southside of Brisbane. In the role of Customer Service Manager key points of interest include: Lead a national team of Customer Service Representatives Strong experience in a senior customer service capacity or leadership role Previous background from a manufacturing or heavy industrial beneficial South Western Suburbs based $70 - $80k pa super Be involved in sales and marketing initiatives Build strong relationships with major clients Scheduled client facing meetings Opportunity for long term career advancement opportunities If this sounds like you then please forward through your resume with a cover letter outlining your related experience. CONSULTANT Craig McGregor Reference number: 200423532_170807187926122 Profession: Call Centre & Customer Service Operations & Management Company: National Workforce Date posted: 15th Feb, 2024 • Sun, 18 Feb • National Workforce

Customer Service Manager » Mount Waverley, VIC - Search Job title Location Sort by Salary Min Salary Max Customer Service Manager Mount Waverley Permanent... Our client is seeking a proven and dedicated customer service manager with previous experience in a customer service leadership... • Sat, 17 Feb • Page Personnel • $90000 per year

Customer Service Manager » Canning Vale, Canning Area - This position is about providing exceptional customer service, providing ongoing support and leadership for your team and ensuring all customers requirements are processed and delivered efficiently and accurately. You will have a passion for delivering customer satisfaction, a keen eye for detail and strong leadership qualities. Our people are our greatest asset. We value our team, check out what our team have to say about us and what we can offer you Hydraulink values employees, we are not just a number. Great family culture, supportive colleagues and work environment. Great national brand with a family feel. Good career progression, Hydraulink promote within. About You: We are looking for an experienced Customer Service Manager with: Hose and fittings knowledge. Experience with Pronto extremely desirable. Strong reporting capabilities - excel based. Passion for delivering impeccable customer service every time. Strong inter-personal skills with all internal and external stakeholders. About Us: At Hydraulink we like to keep things moving, it's in our DNA. After all we are a leading multinational hose and fittings brand with a huge network in Australia, New Zealand and Asia Pacific. We have driven that service reach on a unique blend of company branches, franchisees and distributors. Hydraulink’s combined knowledge base can assist with anything from breakdowns to full installations. We are building on over 75 years of success, and constantly looking at what's next to drive the future for us, and to deliver for our customers. This is where you come in. Applicants MUST HAVE Residency or valid working rights as well as a current driver's license. A pre-­employment medical (including drug & alcohol screen) & criminal record check may form part of our recruitment process. Check us out at www.hydraulink.com.au • Sat, 17 Feb • Hydraulink Group

Customer Service Manager » Mulgrave, Monash Area - Customer Service Manager Requisition ID: 37451 Job Location(s): Dandenong South, AU Danfoss is looking for an experienced Customer Service Manager, with strong support from the senior management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region. These include customer enquiry handling, order processing, order expediting and pre-sales support. In this role you will use your technical customer service knowledge, leadership skills and can-do attitude to provide an outstanding experience for our customers. You will be tireless in pursuing ways to continuously improve the customer experience. You will guide and develop the team and create a positive and productive team environment. You will be a key member of the Danfoss Pacific team building on our track record of strong growth and market leadership. Job Responsibilities Responsibilities of this position include, but are not limited to, the following: Lead and drive a proactive customer service team culture. Assess and develop processes and competences to ensure an exceptional experience for Danfoss' customers. Be a champion for cross collaboration between our Danfoss Segments creating a 'One Danfoss' approach to servicing our internal stakeholders and customers Contribute (and in some cases lead) process reviews to improve efficiency and service levels. Lead the hiring, training, and professional development of customer service team members. Monitor and report on the overall performance of the team to ensure compliance with policies, practices and approved customer service processes according to global best practices related to customer service. Develop, implement and track Key Performance Indicators (KPI's); provide guidance and support to the team to ensure target are met or exceeded. Encourage, develop, and build strong relationships with both internal and external customers and stakeholders. Communicate with customers and internal stakeholders to resolve escalated issues, concerns, or complaints. Assist with smooth business integrations as required. Additional duties as required. Background & Skills The ideal candidate possesses these skills: Qualification in Business Management or equivalent Minimum 7 years' experience working in Customer Service environment Experience leading people in a Customer Service Environment Strong experience with SAP in a sales and distribution context Ability to develop long term internal and external customer relationships Strong service-oriented mindset Proven strong leadership experience Good knowledge of key IT tools (MS Office, BI, Salesforce) Understanding of supply chain and utilize the process to improve customer experience Strong communication skills in English Language Employee Benefits We are excited to offer you the following benefits with your employment: Salary Package including a performance based incentive Access to company-paid parental and partner leave Access to Health and Wellbeing programs Employee Assistance Program for you and your family Recognition Programs Employee Referral Program Danfoss - Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. • Sat, 17 Feb • Danfoss

Customer Service Manager » North Sydney Area, North Shore - About the company: This retailer is well know for their high end, premium products that are used day in day out. Creating quality for almost 100 years with stores across the globe. After some internal movement they are on the search for a new Customer Service Manager to join the team and make an impact on the customer experience. About the role: Reporting into the Finance Director, the CX Manager's main responsibility will be to lead the CX team and all wholesale and D2C across ANZ to ensure the business delivers the highest level of service both internally and externally. Responsibilities: Manage a team of 3 through motivation, development and training to ensure the best customer outcomes Respond to all queries in a timely manner with great communication skills Handle any escalations that need a higher level of communication Liaise with warehouse, couriers and other stakeholders to ensure orders are completed to a high standard Identify improvements and efficiency's and discuss with appropriate stakeholders Monthly reporting to the Finance Director on KPI's, analyse trends and provide feedback on performance Work with departments across retail, product, e-Comm etc for orders, returns, faults and exchanges Recruitment of the department when needed Complete performance appraisals and development plans for your CX team Requirements: 5 years in a Customer Service role in a leadership position Strong understanding of warehousing and logistics/courier operations Experience in and understanding of wholesale is required E-Comm and DTC also important to understand Experience with CRM is strongly preferred Tertiary qualifications ideal Strong computer skills (Microsoft Office, D365, ERP) Ability to handle multiple tasks at the same time Clear and concise communication skills including written and verbal Problem solver and time management is important Full working rights to be considered for this role To apply online, please click on the apply button. Alternatively for a confidential discussion please contact Simon Cook on 0488 100 815 or SCookfrontlineexecutive.com.au quoting the reference number above. Note: Not all our current vacancies are listed on job boards. Check out our Frontline Executive Retail website for a complete listing www.frontlinerecruitmentgroup.com/our-brands/frontline-executive-recruitment You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings Facebook: www.facebook.com/FrontlineRetailExecutiveSydney • Fri, 16 Feb • Frontline Executive Retail Sydney

Customer Service Manager rebel Warrnambool » Warrnambool, VIC - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Thu, 15 Feb • rebel • $65000 per year

Customer Service Manager rebel Tea Tree Plaza » Tea Tree Gully, SA - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Thu, 15 Feb • rebel

Customer Service Manager - NDIS » Woree, QLD - Cairns, QLD - As the Customer Service Manager, you will provide excellence in client service while achieving improved support... targets. As the Customer Service Manager, you will relish the opportunity to enhance support team performance, meet client... • Thu, 15 Feb • Abilifly Support Services • $60001 - 80000 per year

Assistant Customer Service Manager - Woolworths Noranda » Noranda, WA - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Thu, 15 Feb • Woolworths Group

Customer Service Manager » Largs North, Port Adelaide Area - You will be results driven, passionate to deliver an amazing customer experience, determined to improve processes, and inspire others to be their best by instilling trust and confidence. About Us ennio International is a family-owned textile manufacturer specialising in high quality, innovative nettings, and casings for the global meat & poultry processing industries. Our unique expertise is designing bespoke netting and fabric products to exceed our customers' expectations. As one of the first in the world to manufacture seamless netting, ennio International offers an extensive range of patented nettings and casings. For over 60 years, the family's drive for world-class, innovative product development and design has been built by strong customer partnerships. Ennio International has a global reputation for a leading, quality assured, value added supplier, committed to creating quality products. Your New Role Reporting to the Managing Director your new role will involve: forging lasting relationships with loyal long term customers oversight of the day-to-day operations of the Customer Service team training and developing team members to reach their full potential enabling the team to be customer-centric to provide a wonderful customer experience and removing roadblocks ensuring customer orders are accurate and meet quality standards establishment and maintenance of customer service standards acquiring in depth knowledge of the entire organisation's product range assisting with global freight forwarding and supply chain concerns Coordinate with external warehouses domestic and International Assist with logistics and freight forwarding processes. coordination of customer samples and monitoring of data to realise sales opportunities measuring and reporting to key stakeholders regarding the sales efforts and successes of the department providing stakeholders with data-driven insights for decision making, justifying improvement initiatives, and measuring progress championing a safety-first culture by role modelling safety leadership About you A minimum of five (5) years' experience in a customer service role knowledge of manufacturing processes highly skilled in MS suite of products including advanced MS Excel skills experience in the delivery of an exceptional customer experience A personable disposition and an engaging leadership style you are the coordinating link between sales and production highly developed communication skills both written and verbal enthusiastic leader who is results driven and grows others to achieve high performance hands on leader, who will roll up your sleeves to get the job done strong analytical skills and meticulous attention to detail sound problem solving capability, creativity and solutions focussed "can do" attitude and a strong work ethic For you career development and skill enhancement business casual dress coaching and mentoring friendly, family owned work environment an internationally expanding business job security and on job development competitive remuneration package Only candidates with unrestricted working rights will be invited for interview. To Apply Please visit www.ennio.com.au to learn more about what we do. If you are looking to take the next step in your career and develop your skills in a growing, professional, and friendly work environment, we would love to hear from you Please attach your CV and covering letter via the link below. • Thu, 15 Feb • Engenco

Customer Service Manager - Coles Supermarkets - Ulladulla » Ulladulla, NSW - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Wed, 14 Feb • Coles Group

Customer Service Manager » South Australia, Australia - Position available for Customer Service Manager. Solitaire Automotive Group Position : Full Time Location : Adelaide Salary : $65,000 - $85,000 a year Solitaire Automotive is one of Australia's leading luxury car dealerships, it holds the exclusive Adelaide franchises for names synonymous with British and European excellence: Abarth, Alfa Romeo, Aston Martin, Audi, Fiat, Jaguar, Land Rover, Maserati, Volkswagen, Volkswagen Commercial and Volvo. Solitaire current locations are Hawthorn, Medindie, Eastwood, Parkside, and Mile End SA. Solitaire Automotive is currently looking for a Customer Service Manager to join their team. Duties and responsibilities will include: Developing and improving after sales customer service experience, create engaged customer and facilitate organic growth for the group. Planning and implementing after-sales services to follow up customer satisfaction, improve customer retention and sales potential. Managing, motivating, training, and developing staff to provide professional customer service to achieve corporate goals. Develop customer service procedures, policies, and standards. Take ownership of customers issues and follow problems through to resolution. Analyse statistics and compile accurate reports. Recruit, mentor and develop customer service teams of the group and nurture an environment where they can excel through encouragement and empowerment. Keep ahead of industry’s developments and apply best practices to areas of improvement. Control resources and utilise assets to achieve qualitative and quantitative targets. Adhere to and manager the approved budget. Maintain an orderly workflow according to priorities. Reporting on results to dealer principal/director. Required Experience, Skills, and Qualifications: Relevant qualification At least 2 years of relevant experience Excellent verbal and written communication skills Demonstrate outstanding time management skills. Exceptional customer service and people management skills Excellent complaint resolution and negotiation skills Ability to investigate and manage complex customer concerns in a timely manner. Well-developed skills and knowledge of Microsoft suite of programs If you meet the above criteria please apply now, only shortlisted candidates will be contacted. • Tue, 13 Feb • Talent Recruitment

Customer Service Manager » Dandenong South, VIC - Job Description Danfoss is looking for an experienced Customer Service Manager, with strong support from the senior... management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region... • Tue, 13 Feb • Danfoss

Customer Service Manager - Coles Supermarkets Swan Hill » Swan Hill, VIC - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Tue, 13 Feb • Coles Group

CUSTOMER SERVICE MANAGER - Central West » Forbes, NSW - Orana, WA - and passionate Customer Service Manager to lead our customer service team. About the Role: This full-time position of Customer... Service Manager requires a highly organised and capable individual who is responsible for the overall performance... • Tue, 13 Feb • Bernardigroup pty ltd

Assistant Customer Service Manager - Woolworths Dunsborough NEW STORE » Dunsborough, WA - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Mon, 12 Feb • Woolworths Group

Customer Service Manager » Perth CBD, Perth - Seeking a dynamic leader for a top Australian retailer. Join an innovative team dedicated to elevating customer satisfaction, both instore & online. Customer Service Manager Leading kitchenware retailer locally owned and operated Strong ecommerce growth and store portfolio Influence, lead and develop a team of customer experts Seeking a dynamic leader for a top Australian retailer. Join an innovative team dedicated to elevating customer satisfaction, both instore & online. About the Company: Our client is a leading kitchenware and homeware retailer in Australia with 18 stores nationwide and a thriving online presence, reaching international markets. A family-owned business with a longstanding legacy, they inspire passion for food preparation, cooking, and serving. Committed to providing exceptional advice and value, they are dedicated to enhancing the cooking experience for every customer. We are seeking an experienced Customer Service Manager to lead this pivotal department within our client's business. This role involves overseeing and inspiring a team of 15 customer service professionals, located at our Fremantle Head Office or working remotely across national and international locations. As a visionary leader, you will be instrumental in developing and motivating your team to achieve excellence while effectively communicating with diverse stakeholders. Reporting to the Executive Team, this dynamic role offers broad challenges and opportunities. The Job Role: Enhance efficiency processes to boost productivity and facilitate growth Lead, influence, and support your team to surpass service expectations Foster the growth and development of your team to ensure long-term retention Skillfully manage rosters to meet national demand across various trade patterns Monitor and manage kpi's, trends and response rates to customer queries and service timelines Engage in hands-on leadership with a collaborative and inclusive approach Forge strong relationships with internal and external stakeholders Deliver exceptional customer experiences across all touchpoints What You Will Have: Proficiency in online customer service tools and e-commerce platforms (Netsuite ideal but not essential) Experience in leading and influencing an Online Retail Customer Service Team Exceptional attention to detail with a solution-focused mindset Strong organisational skills and a commitment to continuous process improvement Ability to multitask and provide timely solutions in various situations Analytical skills to interpret data and drive outcomes Proven track record in implementing service processes and achieving KPIs Customer-first approach with excellent verbal and written communication skills Humble, genuine, and approachable leadership style What You Will Receive: Salary from $95k super Opportunity to join a growing local business with a loyal customer base Supportive and inspirational leadership team Authentic company culture centered around people and connection Structured induction plan to ensure a successful onboarding experience Outstanding product discounts for personal and professional use If this role resonates with you, apply today For any questions or a confidential conversation, please call Elissa on (08) 6365 0059 For more opportunities visit: http://rwr.net.au/hot-jobs • Mon, 12 Feb • Retailworld Resourcing

Customer Service Manager » Sunshine Coast, QLD - Elgas LIMITED Customer Service Manager Sunshine Coast, QLD, Australia | req16012 What you will enjoy doing... Managing an Elgas business encompassing all aspects of day-to-day depot operations, transport, customer service, sales... • Mon, 12 Feb • Linde

Customer Service Manager » Perth, WA - satisfaction, both instore & online. Customer Service Manager Leading kitchenware retailer locally owned and operated... to enhancing the cooking experience for every customer. We are seeking an experienced Customer Service Manager to lead... • Mon, 12 Feb • Retailworld Resourcing • $95000 per year

Customer Service Manager rebel Karrinyup » Karrinyup, WA - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Sat, 10 Feb • rebel

Customer Service Manager » Smithfield, Parramatta Area - Smithfield Location $80-$90k per annum negotiable Monday to Friday - flexible starting times based on rotating roster We are currently seeking an experienced Customer Service Manager to lead a team of 7 within a national transport company. The ideal candidate will have previous experience in a similar field, be flexible with start times in a rotating roster and have the ability to work intermittent Saturdays paid at OT rates. The purpose of this position is to: Provide front line high quality service to customers Provide customers with accurate information regarding the service requested Maintain administrative data in company programs Lead & manage freight investigations Roles and Duties Uphold and lead by the organisational Mission statement, company objectives and promote this to fellow colleagues Ensure all Visitors are inducted and fully understand the site rules. Ensure a high degree of accuracy in entry of data into company programs Maintain efficient and effective operations in the service centre Resolve and document the complaints as per defined processes and standards Ensure all instances of service failure or loss or damage to customer goods, are thoroughly investigated and documented Ensuring high standards of Quality are maintained, promoting safety policies and procedures on an ongoing basis Liaise with other work areas to seek and provide information relating to daily operations Constantly review daily plan to ensure service level KPIs are achieved, such as data entry of bookings, accuracy, effective closure of freight investigations, team performance Attend and contribute to meetings that relate to this position Understand the requirements of HACCP Entering of transport & warehouse bookings into system Lead and manage all freight investigations Be a point of escalation and resolving issues Collaborating with other department leaders to resolve issues Answering phones and email queries Daily, fortnightly, and monthly reporting Rostering of team including during annual leave and peak periods Training team members as well as other company employees Contribute to teams' improvement and development Be a point of escalation for the internal teams and customers Required Skills and Qualifications: Ability to build effective relationships, internally and externally Ability to deal difficult customers Active listening and learning skills to comprehend ideas and to understand the implications of new information by identifying and resolving complex problems Excellent organisational skills and effective communication skills Ability to meet deadlines and handle pressure / customer demands Be self-managed, motivated and energetic to create a great customer and team experience Demonstrated effective oral and written communication skills Strong IT skills: ability to use the computer for logistics related applications including transport and/ or warehouse management systems and Microsoft 365 applications such as outlook, word and excel Ability to work under pressure and still produce results Ability to be agile and flexible If you believe you meet the criteria for this role, apply now or email you resume to Hannah Limond at hlimondlpcommercial.com.au LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services • Fri, 09 Feb • LP Consulting Services

Customer Service Manager rebel North Lakes » Queensland - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Fri, 09 Feb • rebel

Customer Service Manager » South Geelong, Geelong - The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved. • Fri, 09 Feb • Ritchie Bros.

Assistant Customer Service Manager - Woolworths Tewantin » Tewantin, QLD - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Wed, 07 Feb • Woolworths Group

Customer Service Manager - Arundel Plaza » Gold Coast, QLD - Arundel, QLD - ! About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service... department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in... • Wed, 07 Feb • Coles Group

Customer Service Manager - Rockhampton Nth » Rockhampton, QLD - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Wed, 07 Feb • Coles Group

Customer Service Manager » Loganholme, Logan Area - About MEGT MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff. MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us The Opportunity Based from either our Northlakes, Loganholme or Southport offices, this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. This role is accountable for engaging, empowering and collaborating with our customer service staff to provide high quality customer service and encouraging an organisation-wide commitment to quality by leading customer-centric development initiatives.​ As the Customer Service Manager, you will enable the success of your team by coaching and supporting them to assist our clients, whether they are jobseekers, apprentices/ trainees, employers, or even our own field teams. You will foster an environment of Inclusion one of MEGT’s core values to ensure that each individual feels valued regardless of their differences or background. When your team is supported in this way, they are best positioned to provide the highest quality of customer service to both internal and external stakeholders. The MEGT DifferenceAt MEGT, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: Flexible working arrangements Fully maintained company car We offer 14 weeks paid parental leave and continued support through our partnership with Circle In Generous leave entitlements including 3 days paid close down leave over Christmas Opportunity to buy additional annual leave or cash out annual leave Access to salary packaging options Inclusive, supported and continuous growth development through study support Employee Assistance Program for staff and family members Retail and entertainment discounts across leading brands Pro-rata long service leave after seven years About you This role requires a self-starter who can efficiently balance workloads across our Queensland hubs to achieve collective targets through driving individual staff to achieve their set targets and KPIs. You will be an empathetic, passionate and experienced manager with high level leadership acumen including: Demonstrated ability to define, lead and proactively drive effective process changes and continuous improvement activities Proven experience in motivating and management teams to achieve both individual KPIs and organisational goals Capability to successfully influence and negotiate within a complex and fast-changing business environment to achieve efficient and effective business outcomes High level analytical skills with creative, and problem-solving capabilities, making decisions based on evidence balanced with experience and intuition Strong understanding of the AASN Program and VET sector including current trends and change factors impacting the apprenticeship sector MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. How to Apply If you are interested in this opportunity and a career at MEGT, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, please contact our Talent Acquisition Team at recruitmentmegt.com.au or on 13 6963. We want to make finding your ME with MEGT accessible and inclusive. If you require any assistance, additional support or have questions about this role, please contact our Talent Acquisition Team at recruitmentmegt.com.au or on 13 6963. • Wed, 07 Feb • MEGT

Customer Service Manager » North Arm Cove, Great Lakes Area - About MEGT MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff. MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us The Opportunity Based from either our Northlakes, Loganholme or Southport offices, this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. This role is accountable for engaging, empowering and collaborating with our customer service staff to provide high quality customer service and encouraging an organisation-wide commitment to quality by leading customer-centric development initiatives.​ As the Customer Service Manager, you will enable the success of your team by coaching and supporting them to assist our clients, whether they are jobseekers, apprentices/ trainees, employers, or even our own field teams. You will foster an environment of Inclusion one of MEGT’s core values to ensure that each individual feels valued regardless of their differences or background. When your team is supported in this way, they are best positioned to provide the highest quality of customer service to both internal and external stakeholders. The MEGT DifferenceAt MEGT, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: Flexible working arrangements Fully maintained company car We offer 14 weeks paid parental leave and continued support through our partnership with Circle In Generous leave entitlements including 3 days paid close down leave over Christmas Opportunity to buy additional annual leave or cash out annual leave Access to salary packaging options Inclusive, supported and continuous growth development through study support Employee Assistance Program for staff and family members Retail and entertainment discounts across leading brands Pro-rata long service leave after seven years About you This role requires a self-starter who can efficiently balance workloads across our Queensland hubs to achieve collective targets through driving individual staff to achieve their set targets and KPIs. You will be an empathetic, passionate and experienced manager with high level leadership acumen including: Demonstrated ability to define, lead and proactively drive effective process changes and continuous improvement activities Proven experience in motivating and management teams to achieve both individual KPIs and organisational goals Capability to successfully influence and negotiate within a complex and fast-changing business environment to achieve efficient and effective business outcomes High level analytical skills with creative, and problem-solving capabilities, making decisions based on evidence balanced with experience and intuition Strong understanding of the AASN Program and VET sector including current trends and change factors impacting the apprenticeship sector MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. How to Apply If you are interested in this opportunity and a career at MEGT, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, please contact our Talent Acquisition Team at recruitmentmegt.com.au or on 13 6963. We want to make finding your ME with MEGT accessible and inclusive. If you require any assistance, additional support or have questions about this role, please contact our Talent Acquisition Team at recruitmentmegt.com.au or on 13 6963. • Wed, 07 Feb • MEGT

Customer Service Manager - Ballina » Australia - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the Role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander Peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. Find out more in the 'Our Recruitment Process' section of our careers site. Job ID: 111914 Employment Type: Full time • Mon, 05 Feb • Coles Group