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Last Updated: Mon, 08 Jul
Information Governance Project Officer » Perth, WA - , Information and Technology Directorate is accountable for the provision of services and technology that support strategic.... Please provide examples to support your claims. Demonstrated experience and knowledge working in an information governance... • Thu, 04 JulGovernment of Western Australia$87712 - 92057 per year
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Financial Project Officer » Adelaide, SA - a collaborative manner, resulting in improved processes. Additional duties include financial systems helpdesk co-ordination... process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time... • Sun, 07 JulGovernment of South Australia$75430 - 79070 per year
Technology Support Officer » Australia - About The Role: Challenge Community Services is seeking a highly motivated and passionate Technology Support Officer to join our IT Team in Tamworth In this role, you'll be assisting the Executive Director - IT and Digitalisation in providing technical and systems support to Challenge Community Services. Your main focus will be ensuring the smooth operation of our computer hardware, software, associated devices, peripherals, and communication systems. You'll be responsible for offering direct operational support to staff, managing hardware replacements, performing data backups and restorations, issuing mobile phones, and contributing to various projects. About you: We're looking for someone who is proficient with Windows 10/11 and Microsoft 365, along with strong written, oral communication, and interpersonal skills. Effective time management, task prioritisation, and problem-solving abilities are essential. You should be able to work independently and within a team, with flexibility to work outside regular office hours when needed. A Certificate IV in Information Technology or significant progress towards it, as well as a current NSW Driver's License, are required. Desirable qualifications: Experience in a corporate helpdesk environment. Experience supporting computer users with technical issues. Microsoft certifications in server or cloud technologies. Knowledge and experience working with Microsoft Server and Microsoft 365 technologies. Understanding and experience of computer networking technologies. Experience in a technology support role. Why You'll Love Working with Us: Salary Packaging Options and Entertainment/Meal Card (if eligible): Maximize your income. Career and Development Pathways: Build your career through training and progression opportunities. Celebrate You: Take a day off on your birthday Negotiated Extra Leave: Buy EXTRA annual leave that you can take or get paid out as a saving incentive. Contemporary & Supportive Culture: Your health and well-being are our priority. Job Satisfaction: Make a meaningful difference in the lives of young children in care. How to apply When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application. To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au Confidential enquiries can be made by contacting Anthony Clark at [email protected] Applications Close: 31st July 2024 We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present. Challenge Community Services is an Equal Employment Opportunity employer and welcomes applications from people from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds. • Sun, 07 JulChallenge Disability Services
Senior Help Desk Officer - 12 month contract » West Perth, Perth - Senior Help Desk Officer - 12 month contract Business Services & Systems | Information Technology Closing date: 06/07/2024 When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive. About the role Join our incredible IT Team providing support and resolving help requests from across our wide range of end users. This position supports the Team Lead - Infrastructure Services in developing improvements across our Helpdesk Support Services along with asset procurement and managementm abd implementing key changes in our IT landscape. About you You'll love solving problems and providing excellent customer service to solve issues for end users. Along with a collaborative approach you'll be innovative and looking for a truly, inclusive, supportive and fun team. This role will support the team with key strategic changes so experience in supporting and driving change initiatives is a must Along with sharing the MercyCare values you'll have: A relevant IT qualification and/or Microsoft Certifications Experience supporting end users and other Help Desk team members navigate and implement strategic changes Experience in troubleshooting PC, Printers and other computer peripherals and software problems Experience in supporting desktops in a Microsoft environment Excellent communication skills and a proactive customer focus committed to service levels Sound knowledge of MS operating system, iOS and Android devices Working Experience with Office 365 especially Exchange Online is highly desirable. Covid and influenza vaccination is preferred but not required National Police Clearance (obtained within the last 6 months) About the benefits Not only will you join an inclusive and diverse organisation committed to improving peoples lives, our IT team is on a transformation journey and highly supportive of your ongoing career development. You'll also receive: Generous Not for profit Salary Packaging options up to $18,000 Childcare discounts for your little ones Options to purchase additional leave Career Pathways, Professional Development and Training Comprehensive Wellbeing Program including discounted health insurance, free flu vaccinations and skin checks • Sun, 07 JulMercyCare
Data & Control Systems Administrator » Toowoomba, QLD - Responsibilities: Provide specialised technical support for Smartmeter contracts, SCADA applications, and associated IT... works planning. Identify and deliver projects related to Smartmeter and SCADA systems. Participate in on-call support... • Sun, 07 JulToowoomba Region$91002.71 - 97075.32 per year

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Research Support Officer » West Perth, WA - ) and the system will be unavailable during this window. Convenience Buttons: Research Support Officer Level 4... is a central agency that leads the public sector in providing advice and support to the Premier and Cabinet in their service of the... • Sat, 06 JulGovernment of Western Australia$87712 - 92057 per year
AI Technology Officer » West Perth, WA - is a central agency that leads the public sector in providing advice and support to the Premier and Cabinet in their service of the... and policy advice. This is a policy role that will support the implementation of the WA Government’s AI policy and framework... • Sat, 06 JulGovernment of Western Australia$87712 - 92057 per year
Senior Policy Officer » West Perth, WA - is a central agency that leads the public sector in providing advice and support to the Premier and Cabinet in their service of the... on Artificial Intelligence (AI), support the establishment of an independent review board for high risk projects... • Sat, 06 JulGovernment of Western Australia$110309 - 121569 per year
LIMS Business Support Officer » Melbourne, VIC - provision of telephone and face-to-face helpdesk services and assisting with the development of business support procedures..., Corporate IT helpdesk support services and central IT support services on systems enhancements and product evolution including... • Sat, 06 JulState Government of Victoria$92332 - 104762 per year
Technical Support Engineer Level 1 » Sydney, NSW - as the first contact point for all technical helpdesk enquiries, providing 1st level frontline technical support to internal... a Technical Support Engineer to join our team in Erskine Park. Reporting to the IT Infrastructure Manager, ANZ, you will act... • Sat, 06 JulCovetrus
Senior Community Corrections Officer » Geraldton, WA - Carnarvon, WA - operational support to CCOs and Assistant CCOs where required. Use culturally appropriate work practices when working... following Job Related Requirements contained in the JDF. Please provide examples to support your claims. Shapes and Manages... • Sat, 06 JulGovernment of Western Australia$96307 - 105254 per year
IT School Officer - St William's Primary School, GROVELY » Brisbane, QLD - of the ICT Helpdesk and support systems, operating as the first point of contact for all IT support within the school. The IT... to learn more about us. We are seeking an experienced IT Technician to provide technical support to our students, teachers... • Sat, 06 JulBrisbane Catholic School$30.97 per hour
Analyst Mobility Services » Perth, WA - Police Force with a state-wide centre of expertise and helpdesk service relating to mobile telephone and data communication... this as critical to our success and, to support this, we have adopted Leadership Expectations which provide a common understanding... • Fri, 05 JulGovernment of Western Australia$79156 - 84977 per year
Planning Assessment Officer » Perth, WA - strong interpersonal skills to liaise with a range of internal and external stakeholders to provide support on formal forums and assist the.... If you experience technical issues when submitting your application, please contact RAMS Helpdesk on 1300 733 056 or send an e-mail... • Fri, 05 JulGovernment of Western Australia$90248 - 101232 per year
Systems & Compliance Officer (MyneSight) » Mackay, QLD - and eLearning support inquiries using our training system aXcelerate and Helpdesk. Maintaining and improving MyneSight systems (e.g... facility, this role is perfect for a technically minded support up and coming professional that has a passion for training... • Fri, 05 JulMetarock
Helpdesk Officer Full-time Temporary » Australian Capital Territory, Australia - Are you someone who is enthusiastic about providing excellent customer service, with a high attention to detail and thrives in a customer focused environment? We would love to hear from you The Information Management team are looking for a motivated, and enthusiastic Helpdesk Officer to provide support to Chief Minister, Treasury and Economic Development Directorate (CMTEDD) employees with ACT Government Electronic Document Records Management Systems (EDRMSs). The primary duty of the role is to perform helpdesk functions for our users, assisting with Content Manager (TRIM) and Objective ECM issues, access, and configuration. If you are positive, dedicated and enjoy working in a dynamic and vibrant team, then you are encouraged to apply. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Notes: This is a temporary position available immediately to 31 October 2025. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. How to Apply: Applicant should submit a two-page pitch outlining your suitability to the position based on the information contained in the attached Position Description. A current resume and contact details for two referees are also required. Applications should be submitted via the Apply Now Button below. LI-DNI Note This is a temporary position available immediately to 31 October 2025. • Fri, 05 JulACT Government
ICT Support Officer » Surry Hills, NSW - Sydney, NSW - and managing the Helpdesk system and processes Providing client support to users and ensuring that user's requests are understood...Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle... • Fri, 05 JulDirect it$60001 - 80000 per year
Helpdesk Manager - Facilities Management » Melbourne CBD, Melbourne - 24/7 Help Desk. Lead, manage and coach a team of about 10 in this new role. Exposure to similar role in facilities management or hospitals New Footscray Hospital 2025 Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community. THE POSITION Responsible for the delivery of site-wide helpdesk operations and system support. Ensure all service delivery outcomes are met and helpdesk operations are carried out in a responsive and efficient manner. Manage the day-to-day function of the central helpdesk, 24/7 services. Work closely with Corporate IT teams to deliver the helpdesk, telephony and work order management programs (QFM, Cisco, other Ops systems). Ensure a compliance is adhered to including following up on delays, EOT's and failed responses. Point of contact/escalation for service delivery issues. Promote strong customer service focus and ethos for self and team. Manage and lead a team of 6-10 operators including senior shift teams members Analysis of workorder data, call data and associated data collection for reporting. Maintain records and recording within QFM for performance, review and reporting purposes. Encourage, promote and strategise the "Self Service" component of the Service Delivery Model. During this Mobilisation phase you will also support with the below: Assist with the development of documentation, processes, and procedures. Work with partners in validating data and assumptions in building QFM (work order management system). Present service delivery models and attend meetings relevant to services. Recruit and develop service delivery teams. Work with the compliance manager in building KPI tools and audits. Understand associated technology requirements for the project and work closely with Corporate IT to deliver. THE PERSON Facilities management or other large scale operations Customer Service or Contact Centre experience - essential. Strong understanding of hospital and helpdesk operations and computerised help desk systems - desirable Sound computer skills. Excellent communication skills with a flexible approach and attitude. Must always foster customer service excellence. Ability to drive, lead, motivate & inspire a team across a 24/7 roster. THE BENEFITS Multitude of salary packaging options available. Opportunities for professional development and growth. 12 weeks paid parental leave for primary carers. Opportunity for growth and development. Apply now or contact ilsemaritzcompass-group.com.au or call 1300TALENT for a confidential discussion. blockslinked-imageclick keydown.enter->blockslinked-imageclick" tabindex"0"> Start your application: • Fri, 05 JulCompass Group
[LPS] Service Desk Analyst (Cantonese Speaking) » Australia - Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked 217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo’s global reach and technological capabilities, focusing on AI, data practice and cloud. With our 4,000 team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI-powered solutions and data practice to enable organizations excel in their digital journey. This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. You will: Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to resolution You bring: Degree holder in IT or related fields 1-3 years of experience in IT Support, Helpdesk, or Desktop Support Functions Able to communicate effectively in Cantonese and with good telephone etiquette Working experience in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous Working experience in PC hardware and software setup Able to independently drive positive outcome/s in the face of difficult situations and/or fronting difficult users Able to multi-task in a fast-paced working environment Basic technical analytical and troubleshooting skills Able to support different shift patterns: Morning, afternoon or night shift. LPS Additional Locations : Malaysia - Kuala Lumpur Malaysia Malaysia - Kuala Lumpur Go back Apply If you require an accommodation to complete this application, please contact abilitylenovo.com • Fri, 05 JulLenovo
Product Support Team Leader (Level 1) | SAAS | Software » Sydney, Sydney Region - Our client is a leader in their field with a software product that is designed to streamline their clients work day and improve overall performance. Due to some exciting changes internally, we are now looking for the talents of a Team Leader with experience leading a small team of up to four Level 1 helpdesk support agents. The ideal candidate will have some exposure to people management and come from a background in software / customer support. You will be joining an award winning and leading employer with a raft of benefits from health & wellness, learning & development and extra days off. They truly value their people, and the career growth opportunities are limitless. Duties: You will be a mentor and lead a team of Support professionals who provide front line telephone and email technical support to clients. You will coach and develop your team where you will inspire your team to go the extra mile to provide legendary service and are happy to adopt a player-coach mindset where you lead by example with your team. You will help to build the CX framework to help measure success, drive day to day operational excellence, incident trend analysis whilst balancing proactive and reactive contact strategies You will collaborate with the wider Australian team to deeply understand customer pain points and advocate for our clients by surfacing customer insights, product issues and enhancements to improve our client service You will engage with clients on a regular basis to assist with escalations and champion our VOC program in conjunction with our wider Team. You will have: At least 1 year experience managing a team in a support environment (though salary will be negotiable on experience) Proven record in being a role model and mentor in support/helpdesk environment supporting a SaaS solution Ability to think critically, logically and possess exceptional problem-solving skills You will be a results-oriented team lead with experience working cross-functionally and collaborating across multiple teams Passion for SaaS technology and delivering exceptional customer service Excellent verbal and written communication skills with a keen attention to detail Technically savvy with an ability to grasp technical concepts quickly A thirst for knowledge: You are curious, collaborative and good with objective feedback. For a confidential career discussion and more information on this role and our client, please apply via the link or feel free to call William Hyatt on 02 8310 9107 SCR-william-hyatt • Fri, 05 JulUplift Recruitment
Technology Support Officer » Tamworth, NSW - About The Role: Challenge Community Services is seeking a highly motivated and passionate Technology Support Officer... technical and systems support to Challenge Community Services. Your main focus will be ensuring the smooth operation... • Fri, 05 JulChallenge Community Services
Project Manager » Perth, WA - contained in the JDF. Please provide examples to support your claims. Excellent project management skills and experience... Helpdesk on 1300 733 056 for assistance. To keep you up to date on what is happening in Department of Justice... • Fri, 05 JulGovernment of Western Australia$144597 - 156598 per year
IT Support Analyst » Altona North, VIC - is now looking for an independent IT Support Analyst to support their offices in Melbourne. The Role The IT Support Analyst will provide high-level... customer service support, troubleshoot, and resolve Level 1 and Level 2 technical issues, and update service requests... • Thu, 04 JulRobert Half$75000 - 82000 per year
Facilities Services Planner » Osborne, SA - between all stakeholders, including monthly report-back Input asset data and provide administrative support for the asset management system... of asset management requests, provide triage and allocate work to the correct area/persons Coordinate the facilities helpdesk... • Thu, 04 JulBAE Systems
Facilities Manager » Sydney, NSW - , equipment & supplies, occupancy services and helpdesk. In this role, your keen understanding of several angles in the site..., and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace... • Thu, 04 JulJones Lang LaSalle
Consultant Executive Services » West Perth, WA - and initiatives that support the executive, lead diverse initiatives and deliver high quality governance services. You’ll conduct... secretariat support for corporate committees; make sure policies, plans and frameworks are fit for purpose; and monitor the... • Thu, 04 JulGovernment of Western Australia$96307 - 105254 per year
Facilities Officer - QLD » Brisbane, QLD - . Act as the first point of contact for Transurban staff seeking facilities assistance through the facilities helpdesk... and procurement processes completed in line with Transurban Policy. Proactively support management of the emergency management... • Thu, 04 JulTransurban
Information Governance Project Officer » Perth, WA - , Information and Technology Directorate is accountable for the provision of services and technology that support strategic.... Please provide examples to support your claims. Demonstrated experience and knowledge working in an information governance... • Thu, 04 JulGovernment of Western Australia$87712 - 92057 per year
Team Leader Restorative Justice » Perth, WA - , and providing guidance and support to more junior staff within their organisational structures. ABOUT THE ROLE This position... has been created to support the Manager Restorative Justice in the expansion of restorative justice services offered by the... • Thu, 04 JulGovernment of Western Australia$110309 - 121569 per year
Assistant Facilities Management » Brisbane, QLD - and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The AFM..., and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender... • Thu, 04 JulJones Lang LaSalle
Technology Support Officer » Tamworth Region, New South Wales - About The Role: Challenge Community Services is seeking a highly motivated and passionate Technology Support Officer to join our IT Team in Tamworth In this role, you'll be assisting the Executive Director - IT and Digitalisation in providing technical and systems support to Challenge Community Services. Your main focus will be ensuring the smooth operation of our computer hardware, software, associated devices, peripherals, and communication systems. You'll be responsible for offering direct operational support to staff, managing hardware replacements, performing data backups and restorations, issuing mobile phones, and contributing to various projects. About you: We're looking for someone who is proficient with Windows 10/11 and Microsoft 365, along with strong written, oral communication, and interpersonal skills. Effective time management, task prioritisation, and problem-solving abilities are essential. You should be able to work independently and within a team, with flexibility to work outside regular office hours when needed. A Certificate IV in Information Technology or significant progress towards it, as well as a current NSW Driver’s License, are required. Desirable qualifications: Experience in a corporate helpdesk environment. Experience supporting computer users with technical issues. Microsoft certifications in server or cloud technologies. Knowledge and experience working with Microsoft Server and Microsoft 365 technologies. Understanding and experience of computer networking technologies. Experience in a technology support role. Why You’ll Love Working with Us: Salary Packaging Options and Entertainment/Meal Card (if eligible): Maximize your income. Career and Development Pathways : Build your career through training and progression opportunities. Celebrate You : Take a day off on your birthday Negotiated Extra Leave : Buy EXTRA annual leave that you can take or get paid out as a saving incentive. Contemporary & Supportive Culture : Your health and well-being are our priority. Job Satisfaction : Make a meaningful difference in the lives of young children in care. How to apply When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application. To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au Confidential enquiries can be made by contacting Anthony Clark at anthony.clarkchallengecommunity.org.au Applications Close: 31st July 2024 We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present. Challenge Community Services is an Equal Employment Opportunity employer and welcomes applications from people from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds. • Thu, 04 JulChallenge Community Services
Technology Support Officer » Tamworth, NSW - About The Role: Challenge Community Services is seeking a highly motivated and passionate Technology Support Officer... technical and systems support to Challenge Community Services. Your main focus will be ensuring the smooth operation... • Thu, 04 JulChallenge Community Services
Contracting Officers » Australia - The key duties of the position include The Role Non-Material Procurement Branch is looking for procurement or contracting professionals to fill various positions in Canberra. APS 6 Contract Management Officer is accountable under broad direction to perform and achieve complex contract management work within an integrated workforce. They are accountable to ensure they have knowledge of and compliance with legislative frameworks, government decision-making and Defence's mission and policy requirements. APS 6 Contracting Officers will have a considerable level of stakeholder engagement and will work independently with reasonable autonomy and accountability to achieve outcomes Duties include the provision of commercial, contracting and procurement advice and customer support towards the development of a range of procurement documentation. They may lead a team and required to set work priorities and manage workflows. They are expected to be capable of building team capability through coaching, feedback and developing the quality of work undertaken by others, and contribute towards ongoing self-improvement and professional development. This role is eligible for an additional remuneration benefit known in Defence as a Building Defence Capability Payment (BDCP). This enables Defence to provide a premium, in addition to the base salary otherwise payable under the Defence Enterprise Agreement (DEA), for positions in occupational disciplines/classifications that are critical to Defence capability. For further information, please contact the contact officer. About our Team Non-Material Procurement (NMP) Branch comprises commercial specialists assisting Defence customers in achieving value for money and effective, defensible outcomes while complying with relevant legal, policy, and legislative requirements. This includes providing advice and support on probity issues. Our product and service offerings facilitate the internal operations of Defence, support non-material fundamental inputs to capability for the ADF, and provide the necessary corporate and domestic products and services required by Defence. We are currently recruiting for multiple positions across our various directorates in Canberra, each of which plays a vital role in supporting Defence capabilities, Corporate Panels Directorate: The Corporate Panels Directorate is responsible for managing procurement, panel management and category management functions to achieve Defence capability outcomes. The team oversees a variety of panels and standing offers, facilitating the relocation, repair, replacement, and provision of new office machines across Defence. In these roles, you will supply solutions to the entire Defence organization, collaborating closely with end-users to achieve sustainable results. The team also assists business areas with panel and product information requests, complaint resolution, and the supply of various products and services. Directorate Commercial Information Solutions: This directorate leads business improvement initiatives and projects to enhance the efficiency, effectiveness, and economy of procurement practices with available technology, particularly integrating AusTender into the process. The team provides helpdesk support, ensures compliance with AusTender reporting guidelines, and educates Defence staff on reporting requirements and obligations. These positions offer visibility across the full scope of Defence procurement, playing a key role in maintaining quality and assurance to prevent the release of sensitive or damaging information. Defence Support Services: The SPPMO Directorate performs two main strategic functions, managing the Major Service Panel for CASG, NSSG and GWEO, and the refresh of the Defence Support Services Panel. The Panels provide strategic capability to Defence for facilities acquisition and sustainment, and above-the-line services. The work environment is challenging and exciting, providing unique opportunities for both professional growth and influencing how Defence operates at the Enterprise level. Defence Digital Group Directorate: The Defence Digital Group Directorate provides procurement and commercial advice for small and large enterprise ICT-related projects delivered by the Defence Digital Group. With a strong customer service focus, the directorate directly assists project teams with procurement planning, tender preparation, tender evaluation, probity, and contract planning. Our Ideal Candidate Our ideal candidate will have experience in complex contract management and contract administration work, be able to provide sound commercial and procurement advice, assistance on complex policy, procurement and contract management issues, and be the front line of engagement with stakeholders. They will have leadership skills with a demonstrated ability to manage a small team and work in a dynamic, diverse environment requiring a number of key skills including: Skills and experience in engaging and negotiating with diverse stakeholders including customers, commercial suppliers and subject matter experts. Strong written communication skills to deliver procurement related documentation including templates, correspondence, reports, plans, strategies, performance reviews, contract change proposals, and other commercial related documentation. Demonstrated problem-solving skills to interpret recommend and provide advice on complex commercial issues ensuring compliance with legislation, procurement policies and procedures. • Thu, 04 JulAPS
Human Resources Coordinator » Western Australia - the JDF. Please provide examples to support your claims. All remaining Role Specific Criteria will be assessed..., please telephone RAMS Helpdesk on 1300 733 056 for assistance. To keep you up to date on what is happening in Department of Justice... • Thu, 04 JulGovernment of Western Australia$87712 - 92057 per year
APS 6 - Contracting Officers » Canberra, ACT - integrating AusTender into the process. The team provides helpdesk support, ensures compliance with AusTender reporting guidelines..., contracting and procurement advice and customer support towards the development of a range of procurement documentation. They may... • Wed, 03 JulDefence Australia$91702 - 104753 per year
Helpdesk Manager - Facilities Management » Melbourne, VIC - Responsible for the delivery of site-wide helpdesk operations and system support. Ensure all service delivery outcomes... are met and helpdesk operations are carried out in a responsive and efficient manner. Manage the day-to-day function of the central... • Wed, 03 JulCompass Group
Senior Biosecurity Officer » Western Australia - . This includes the WA Seed Potato Schemes, licensing and compliance under the Industrial Hemp Act 2004 and support for the NATA... difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056 in first instance. For further information about the... • Wed, 03 JulGovernment of Western Australia$96307 - 105254 per year
Project Officer » Perth, WA - by DPIRD to deliver services in Regional Western Australia. Support the delivery and development of the Community Resource... support. Travel independently throughout Regional Western Australia, including remote communities... • Tue, 02 JulGovernment of Western Australia$96307 - 105254 per year
Senior Project Officer » Perth, WA - . You will be requested to: Engage stakeholders who are funded by DPIRD to deliver services in Regional Western Australia. Support the... applying online, please contact the RAMS Helpdesk on 1300 733 056 in first instance. For further information about the... • Tue, 02 JulGovernment of Western Australia$110309 - 121569 per year
IT Support Analyst » Melbourne, VIC - Altona North, VIC - management, external customer support and coordination with factory/dealer helpdesk support Work autonomously and as part..., we are looking to increase the support and resources available within the existing IT team. The IT Support Analyst will be primarily focused... • Tue, 02 JulPenske
Technical/ Helpdesk Support » Sydney, NSW - : Minimum of two years product / technical helpdesk experience Ability to provide technical support in a non-technical manner to suit...Join the Customer division for a worldwide leading educational video company Drive product support and enhance video... • Tue, 02 JulClickView
Technical/ Helpdesk Support » The Rocks, Sydney - Join the Customer division for a worldwide leading educational video company Drive product support and enhance video learning experiences for schools Full-time permanent role, located in Sydney, working from home and in the office Why Join Us? Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us? The role: ClickView are looking for a talented Product Support Specialist to help us continue to provide exceptional product and technical support to our customers across our three regions - AU, UK and US. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The Product Support Specialist will follow process and maintain regular proactive contact with Customers, that builds advocacy for ClickView and its resources within the community. This role offers you the opportunity to work as part of a global product support team to advance your skills through technical and customer service training and be rewarded for your experience and expertise, in a fun, fast paced work environment where you’ll be supported by an enthusiastic and professional team. You will be providing solutions and support to proactively and reactively resolve software pro and hardware issues as reported by our customers. Please note - this is a global role where flexible hours may be required to support our UK and US customers. Your responsibilities include: Provide effective, proactive, and professional case management via telephone, e-mail, and remote assistance Ensure investigation and resolutions are in within Service Level Targets and Key Performance Indicator targets To document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers Contribution to support documentation such as Frequently Asked Questions (FAQ’s) and Knowledge Base Articles (KBA’s) Ensuring effective time and priority management with your case load and projects Develop and maintain trusting, productive working relationships with internal and external stakeholders/customers Encourage teamwork and contribute to a culture of high performance and continual improvement, including making recommendations on internal processes Be the voice of the customer Product User Acceptance Testing as and when required, prior to major releases Requirements: Minimum of two years product / technical helpdesk experience Ability to provide technical support in a non-technical manner to suit your audience Technical expertise working in a school highly regarded Excellent customer service and communication skills Ability to prioritise workload and take ownership of one's tasks Solutions-driven, self motivated and self-managed Ability to work in a team environment Ability to identify customer needs through questioning techniques, product usage analysis and the application of standard processes and procedures highly regarded Experience of working with and technically supporting SaaS products highly regarded Benefits: Extra paid Wellbeing and Volunteering leave - to care for yourself and others Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health Learning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ‍♂️ Generous parental leave policy - we offer an additional 16 week’s full pay Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily • Mon, 01 JulClickView
Sr Sales Operations Coordinator » Scoresby, Knox Area - Work Schedule Standard (Mon-Fri) Environmental Conditions Office About us Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. Position Summary: The Sales Helpdesk exists to support our commercial sales team by providing first point-of-contact resolution to enquiries arising from our field-based Territory Managers, Product Specialists and Sales Specialists. As a team member each operator will perform key tasks and be responsible for delivering timely and accurate responses either directly to customers or back via the requesting person. Using a queue management tool in Salesforce.com you will be responsible for ensuring that processes are optimised, and bottlenecks are removed to allow Thermo Fisher Scientific to excel in customer responsiveness. Key Responsibilities: Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires. Communicating indirectly with customers on behalf of the field sales team in relation to information they require. Liaise with the commercial teams to ensure visibility on your activities with the customer and communicate any action or follow up required. Utilise Salesforce.com for recording of sales support activity. Facilitate the 'goods on approval' process and maintain accurate records to ensure compliance of process and minimal disruption on Masterpack (ERP). Coordinate the return of goods process (return authorisation) Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements. Makes suggestions for alternative products when items are not readily available. Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems. Organise Despatch of Sensitive Equipment, organise third party supplier for services, liaise with courier on delivery queries. Communication with Service Team for installation requests. Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments. Skills and Experience: Science degree and or related experience Previous sales or customer service experience Meticulous attention to detail Passion for providing outstanding customer service and achieving results through others Excellent communication skills, both written and verbal The ability to think outside the square Able to handle fast paced environment and work to tight deadlines Strong organisational skills and time management capabilities Able to prioritise work Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results Ability to handle pressure and achieve desired outcomes Excellent digital literacy included in Microsoft Office, the ability to learn new concepts and packages as required by the position Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a motivated individual with a passion for demand planning and inventory management, we invite you to apply for this exciting opportunity. Watch as our colleagues explain 5 reasons to work with us. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. • Sun, 30 JunThermo Fisher Scientific Inc.
Sr Sales Operations Coordinator » Scoresby, Knox Area - Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About us Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com . Position Summary: The Sales Helpdesk exists to support our commercial sales team by providing first point-of-contact resolution to enquiries arising from our field-based Territory Managers, Product Specialists and Sales Specialists. As a team member each operator will perform key tasks and be responsible for delivering timely and accurate responses either directly to customers or back via the requesting person. Using a queue management tool in Salesforce.com you will be responsible for ensuring that processes are optimised, and bottlenecks are removed to allow Thermo Fisher Scientific to excel in customer responsiveness. Key Responsibilities: - Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires. - Communicating indirectly with customers on behalf of the field sales team in relation to information they require. - Liaise with the commercial teams to ensure visibility on your activities with the customer and communicate any action or follow up required. - Utilise Salesforce.com for recording of sales support activity. - Facilitate the 'goods on approval' process and maintain accurate records to ensure compliance of process and minimal disruption on Masterpack (ERP). - Coordinate the return of goods process (return authorisation) - Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements. Makes suggestions for alternative products when items are not readily available. - Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems. - Organise Despatch of Sensitive Equipment, organise third party supplier for services, liaise with courier on delivery queries. Communication with Service Team for installation requests. - Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments. Skills and Experience: - Science degree and or related experience - Previous sales or customer service experience - Meticulous attention to detail - Passion for providing outstanding customer service and achieving results through others - Excellent communication skills, both written and verbal - The ability to think outside the square - Able to handle fast paced environment and work to tight deadlines - Strong organisational skills and time management capabilities - Able to prioritise work - Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results - Ability to handle pressure and achieve desired outcomes - Excellent digital literacy included in Microsoft Office, the ability to learn new concepts and packages as required by the position - Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a motivated individual with a passion for demand planning and inventory management, we invite you to apply for this exciting opportunity. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. • Sat, 29 JunThermoFisher Scientific
Helpdesk Level 2 Client Care (Family Law Team) » Sydney, NSW - and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support... • Fri, 28 JunLEAP Legal Software
IT Support Analyst » Perth, Perth Region - IT Support Analyst Perth Monday – Friday Roster Permanent Full Time Position The company PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities. We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service. About the role We have an exciting opportunity for a IT Support Analyst to join our dynamic team. We are seeking a self-motivated and proactive individual to fulfil the role of IT Support Analyst. Reporting to the Director, IT – APAC & EMEA, the successful candidate will play a crucial role in providing onsite and remote support functions to assist PHI International’s wide range of IT platforms, environments and systems. Responsibilities of the role include: Provide and maintain the PHI International IT support function, by providing support via email, phone or helpdesk ticketing system to all users. Support a variety of users with divergent needs and skill levels, translate user needs into viable solutions, accurately troubleshoot, and diagnose technology issues in a complex international networked environment. Develop, support and maintain the PHI technology environment and applications, including Mobile Device Management and cloud-based server platforms such as Microsoft Azure. Be actively involved in shaping the future of all things Microsoft 365. Collaboratively work with colleagues from across the globe on the developing PHI Digital Workplace Assist with the deployment of PHI’s Unified Communications and Collaboration initiative based on the Microsoft 365 collaboration suite. Promote connectivity, standardisation, and ease of access. Be actively involved in improving processes and updating documentation. Cybersecurity - Develop and support cybersecurity systems for all PHI International users. Report any cybersecurity incidents or occurrences. Comply with any cybersecurity policies and procedures. Actively participate in all cybersecurity activities. Other tasks as directed by the Information Technology Architect. To be considered for this role, you will need: Relevant tertiary qualification with Information Technology subject majors or minimum of 3 years’ experience within the IT Industry in a user support role. Industry certifications, training or experience relevant to Microsoft technologies. Exposure to Cloud services, Office 365 and SharePoint Online developments. A high degree of knowledge and comfort with modern digital tools such as smartphones, tablets, device apps and Internet based services. About you: Excellent communications skills – particularly in regard to working with people remotely. Logical thinking and attention to detail. Strong troubleshooting skills. Time management skills. Team player attributes and ability to provide Level 1 and 2 IT helpdesk support. The successful applicant will be required to reside in Perth, WA. By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences. We offer an employee benefits package and access to a comprehensive wellbeing platform. If this position sounds right for you, please register through our PHI Career Centre and follow the steps to complete an application. If you have any questions about this position, please contact: hradminphi-int.com . Applications close Friday 26 July 2024. PHI reserves the right to commence shortlisting and remove the job advertisement prior to this date. Please note we are not currently accepting applications via agencies for this role. • Fri, 28 JunPHI International
Customer Helpdesk Team Leader » Sydney, Sydney Region - Our client is a leader in their field with a range of products designed to streamline their clients work day and improve overall performance. Due to some exciting changes internally, we are now looking for the talents of a Team Leader – Helpdesk. The ideal candidate will have some exposure to people management and come from a background in software customer support. You will be joining a leading employer with a raft of benefits from health & wellness, learning & development and extra days off. They truly value their people, and the career growth opportunities are limitless. Duties: You will be a mentor and lead a team of Support professionals who provide front line telephone and email technical support to clients. You will coach and develop your team where you will inspire your team to go the extra mile to provide legendary service and are happy to adopt a player-coach mindset where you lead by example with your team. You will help to build the CX framework to help measure success, drive day to day operational excellence, incident trend analysis whilst balancing proactive and reactive contact strategies You will collaborate with the wider Australian team to deeply understand customer pain points and advocate for our clients by surfacing customer insights, product issues and enhancements to improve our client service You will engage with clients on a regular basis to assist with escalations and champion our VOC program in conjunction with our wider Team. You will have: 5 years of experience in technical application support role. Proven record in being a role model and mentor in support/helpdesk environment supporting a SaaS solution Ability to think critically, logically and possess exceptional problem-solving skills You will be a results-oriented team lead with experience working cross-functionally and collaborating across multiple teams Passion for SaaS technology and delivering exceptional customer service Ability to deliver forecast contact volumes with speed and accuracy and be comfortable working with various data sources Excellent Project Manager who can manage multiple priorities & initiatives at the same time Excellent verbal and written communication skills with a keen attention to detail Technically savvy with an ability to grasp technical concepts quickly A thirst for knowledge: You are curious, collaborative and good with objective feedback. For a confidential career discussion and more information on this role and our client, please apply via the link or feel free to call Simon Spalding on 02 7912 1410. SCR-william-hyatt • Fri, 28 JunUplift Recruitment
ICT Support Analyst » Sydney, NSW - Role Purpose The IT Support Analyst is a part-time, graduate role that works in a small agile team, managing our ICT... environment. Reporting to the Head of IT & Business Systems Manager, they provide support for hardware, infrastructure... • Thu, 27 JunFlexischools$65000 per year
Customer Service Valet » Perth, Perth Region - About us Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles. The Role Konica Minolta's WA Branch is currently looking to fill the position of Onsite Customer Valet, providing professional and friendly scheduled onsite valet support for our Customers based in WA. This role will require the successful candidate to have a current driver’s license and access to a vehicle to travel between customer sites. This is a permanent full-time role, working Monday to Friday from 8.00am – 5pm. Requirements Ideal Candidate As a successful Onsite Customer Valet you will demonstrate excellent customer service skills and maintain the health and an acceptable level of device uptime of printing equipment, and assisting with the user operation of printing, copying and scanning equipment. To accomplish this, the following tasks must be performed: · Maintenance support, service and Helpdesk support · Visiting printing equipment (on Site) as per an equipment visitation schedule, ensuring a high standard of copy quality, equipment cleanliness and performance in line in accordance with the agreed services levels. · Coordinating and performing fault preventative servicing in relation to the printing equipment. · Providing first level response on equipment faults in line with Konica Minolta's customer service values / customer statement of work obligations. · Escalating specific technical equipment/software issues to Konica Minolta Helpdesk. · Fault management. · Escalation to the Konica Minolta Service Manager of ongoing problems with equipment performance. · Managing and replacing user replaceable items such as toner, consumables, drum units, ozone filters, waste toner bottle as applicable for office and/or production printing devices. · Filling of paper trays. · Consumables management. · Ensuring paper stock is managed to agreed levels. · Managing and escalating issues with stock levels. · Customer service. · Customer User Training – providing scheduled or ad hoc training to Customer users in relation to the operation of the Deliverables. · Assist with the coordination and management of printing assets during MACD (Add's, moves, changes and disposal) Essential requirements for this role: · Hold valid working rights for Australia. · Consent to pre-employment background screening. · Flexible in approach to working hours. Benefits Why Konica Minolta? You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility. Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row. Equal Opportunities We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability. If you are require any adjustments/assistance during the recruitment process please reach out to careerskonicaminolta.com.au Join our Team and thrive in an environment built on strong Collaboration , continuous Learning and personal Growth . Everyday at Konica Minolta is an opportunity to share your Ideas , influence Change and engage with colleagues from diverse backgrounds and experiences . • Thu, 27 JunKonica Minolta Business Solutions Australia
Customer Support Representative » Adelaide, SA - Customer Support Representative – Level 1 – Hybrid – Adelaide We are hiring at Wageloch for a Customer Support... support; you will be joining a team of Customer Service Reps who work closely together to deliver amazing customer support... • Thu, 27 JunAspire Software
Cloud Application Support Technician » Australia - experience in customer service Significant work experience in basic technical support Experience in a helpdesk environment... fit your needs. The Role We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based... • Wed, 26 JunDev Partners
Cloud Application Support Technician » Norfolk Island, NSW - experience in customer service Significant work experience in basic technical support Experience in a helpdesk environment... fit your needs. The Role We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based... • Wed, 26 JunDev Partners
IT Helpdesk and Field Technician » Sydney, NSW - : A well-established IT Services company is seeking a Helpdesk and Field Technician to join their team servicing their clients around the..., you will be the primary technical support for your clients, either on site or online/phone. On-site, you’ll troubleshoot and resolve... • Tue, 25 JunJP Smith Recruitment + Human Resources
IT Helpdesk and Field Technician » Melbourne, VIC - : A well-established IT Services company is seeking a Helpdesk and Field Technician to join their team servicing their clients around the..., you will be the primary technical support for your clients, either on site or online/phone. On-site, you’ll troubleshoot and resolve... • Tue, 25 JunJP Smith Recruitment + Human Resources
Customer Service Consultant » Port Melbourne, Port Phillip - Expand your Customer Service experience in the digital automation space with one of Australia's leading companies. Be a part of growing team Woods & Co Recruitment has partnered with an automation powerhouse, specialising in helping businesses reduce costs and improve efficiency through various support services. These services include handling post, digital communications, and workflow solutions. They focus on optimising document management, streamlining processes, and enhancing communication to improve overall business operations. As a Customer Service Consultant , you will play a pivotal role in the day-to-day operations of the organisation. Will you handle inbound calls from customers and clients regarding product offerings, provide helpdesk support and manage subscription sign-ups. You’ll provide exceptional customer support. What’s in it for you? $60,000 Super Port Melbourne location | 5 days in the office Be a part of a growing team Opportunity to grow your career in digital SaaS Fun and supportive culture Well established business with solid financial backing Expand your customer service career What do you do? Answer all inbound enquiries from customers and clients in a timely, professional manner Manage end to end client onboarding process Manage the internal CRM system and keep up to date with admin Provide helpdesk support for online customers and respond to customer enquiries Liaise with customers via email and Helpdesk Liaise with sales team when required What do you need? 1-2 years in a customer service/admin position Prior experience in a digital solutions environment will be highly regarded Previous exposure to, or currently working with a CRM system will be advantageous Excellent communication and presentation skills Experience working towards internal targets For a confidential conversation regarding this position or a number of the other roles we are working on, please reach out to Maddy on 0438 014 259 or send a copy of your CV direct to maddywoodsco.com.au We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You will only be contacted if you are shortlisted and meet the above requirements. • Sat, 22 JunWoods & Co Recruitment
Customer Support Specialist » Melbourne, VIC - be continuously backed to make new ideas happen. The support of a highly engaged, high-performing team. A wide range of benefits... Contract as a Customer Support Consultant. As part of this team, you will be responsible for being the first point... • Fri, 21 Juni motor
Legal Counsel - Contracts Management » Melbourne CBD, Melbourne - Provide legal advice & essential contract management support to the Group Great culture and autonomy in the role Real Wellbeing starts here What makes us, us Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community. We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey There are four key attributes that set us apart: Good people : We strive to set ourselves apart through the capability, warmth and expertise of our people. Wellbeing experts : Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing. Long-term commitment : As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840. Driving positive impact : Everything we do is focused on making a positive difference at a personal, community and societal level. These pillars are infused with our values of bold , warm and honest Your opportunity Australian Unity are currently recruiting a new permanent, full time opportunity based at our Melbourne Offices. The Legal Counsel – Contracts Management will provide contract management and legal support to the Group Governance team, assisting with the creation, approval, execution and renewal of legal agreements throughout the contract lifecycle. The role will serve as a liaison between business stakeholders, the legal function, senior executives and third-party vendors and counterparties to facilitate contract creation, negotiation, execution, record keeping, monitoring, reporting and change management using the Icertis contract management system and associated workflows. The role will also provide contract management system operational helpdesk support and training for business stakeholders in all business platforms and support functions across the Australian Unity group. How this role supports the business Provision of in-house legal services through: Giving high quality, technical, professional, independent-minded legal advice on a range of corporate legal matters under the supervision of senior lawyers. Advising the Australian Unity group support functions, particularly with regard to the negotiation and finalisation of contracts. Providing assistance to the governance and company secretariat functions by advising on policies, procedures and corporate governance matters. Supporting the office of the CEO with key legal matters and review of marketing collateral and other publications. Advocating for and supporting compliance with legislative and regulatory requirements across Australian Unity. Demonstrating sound understanding of business principles, business opportunities and ability to make pragmatic legal recommendations. Support the Governance team with: Responding to contract requests and initiating contract approval workflows. Preparing contracts and other legal documents. Ensuring accurate records are maintained for all contracts. Managing allocation and progression of internal approvals within contract management system. Ensuring that contracts are properly executed and recorded within contract management system. Contract lifecycle monitoring and reporting. Conduct basic counterparty due diligence, including company and credit searches. Recording obligations and commitments and assisting vendor managers to monitor compliance with commitments. Conducting reconciliations between contract management system and procurement systems. Performing effective contract management and reporting. Legal matter management, including recording key events and producing management reports using Xakia and other systems. Provide effective and efficient support for Icertis contract management, legal matter management and document management system users within Governance and across the group, including: Assisting legal and business users with queries or workflow issues. Performing contract administration functions such as editing contract records, overseeing approval workflows and producing reporting. Overseeing the resolution of technical issues to ensure the proper and efficient execution of contracts, management of legal matters and storage and retrieval of associated legal documents. Developing learning and support materials for legal and business users. Developing and testing automated contract and other legal templates. Proactively identifying improvements for systems and processes, liaising with stakeholders and technology teams for implementation of improvements, enhancements and upgrades. Proactively identifying and implementing improvements to contract management and digital contracting system processes. Customer Focus: Drive a genuinely customer-centric culture through all interactions with internal stakeholders and external parties. Embed an operationally sustainable system to listen learn and respond to customer and employee feedback. Deliver and continue to enhance the business unit’s customer value proposition. About you We are searching for a professional who will join us in striving to live our values of bold, warm and honest, in everything we do. Your expertise and qualifications will include: Tertiary Qualifications in Law coupled with a current practicing certificate Minimum 1 year of experience providing support in an inhouse legal or operational environment including managing contracts and vendors Experience providing high-quality legal matter management and contract management systems support, including technical knowledge of systems such as Icertis,Xakia and NetDocuments. Excellent stakeholder management, communication and problem-solving skills Experience working agilely in complex environments. Demonstrated ability to complete tasks to tight deadlines and the flexibility to handle constantly changing priorities Demonstrated ability in administration procedures and general business practices. Excellent PC skills using Microsoft Office Suite, contract management and legal matter and document management systems. Vacancy open from Friday 12th January 2024 and will have a closing date of Monday 12th February 2024. Salary Banding for the role: $60,000 - 80,000 inc super eligibility to participate in our variable compensation program. Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. • Fri, 21 JunAustralian Unity
Senior Network Administrator » Brisbane CBD, Brisbane - Job details Position status Permanent Position type Full-time Occupational group IT & Telecommunications Classification AO6 Workplace Location Brisbane Inner City Job ad reference QLD/572820 Closing date 14-Jul-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Permanent Contact person Wayne Burkhalter | Infrastructure Team Leader Contact details 07 3917 0216 Access the National Relay Service About Legal Aid Queensland Legal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. About the team The Information Technology team is responsible for the development, operation and support of all information systems and related technologies across Legal Aid Queensland. The area has responsibility for the development and support of all corporate wide business applications and the associated underlying information technology infrastructure, including a state-wide data telecommunications network. As the Senior Network Administrator, you are responsible for the management of the Legal Aid Queensland data network and associated technical infrastructure (e.g., Routers, Switches, Firewalls, etc.) Manage, monitor and maintain the effective day to day operation of Legal Aid Queensland's state-wide data communications network. Design, procure, configure and deploy all network services and associated technical infrastructure. Provide recommendations and advice relating to network capacity planning. Investigate and provide technical solutions to escalated calls from Helpdesk Support Officers. Manage the upgrade of all components of the network and associated infrastructure and software. Provide advice and solutions to enhance performance and productivity of existing Legal Aid Queensland's network and associated infrastructure. You will bring experience in analysing, identifying and resolving communication and associated infrastructure problems. current and emerging issues and trends related to network and communications infrastructure. working in a Microsoft based environment where there is a distributed routed wide area network. maintaining networks and communications infrastructure and have used networking hardware such as (but not limited to) Cisco Hardware, Meraki Infrastructure, FortiGate Firewalls and FortiAnalyser, etc. networking protocols, concepts, and security across cabled, wireless and free space optical connections. using network analysing and 'sniffer' tools. the setup and configuration of network traffic prioritisation and quality of service. good relationship management and an ability to provide exceptional service to our stakeholders. writing in a clear, concise and articulate manner. How to apply If this opportunity sounds right for you, please review the full Position Description and submit; Your latest, updated resume; and a Covering Letter (maximum of two pages) detailing how your experience and knowledge fits with the requirements of the role and addresses the "About You" section of the Position Description. Alternatively, if you would like to find out more about this position, please reach out to Wayne Burkhalter on 07 3917 0216 for a confidential discussion. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Documents Before applying for this vacancy please ensure you read the documents below. Position Description - AO6 Senior Network Administrator (PDF, 339KB) Role Description • Fri, 21 JunQueensland Government
Pawsey Helpdesk Technician » Australia - organisation The Helpdesk team is part of the Technology Services group and is responsible for the delivery of effective... and timely IT support within Pawsey. The role takes on responsibility for the management of tickets and first level issue... • Thu, 20 JunCSIRO
Helpdesk - SAP Ariba » New South Wales - service desk / admin support role Exceptional knowledge of SAP with the ability to pick up new internal systems quickly... • Wed, 19 JunFuse Recruitment
Senior Network Administrator » Brisbane, Brisbane Region - About Legal Aid Queensland Legal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. About the teamThe Information Technology team is responsible for the development, operation and support of all information systems and related technologies across Legal Aid Queensland. The area has responsibility for the development and support of all corporate wide business applications and the associated underlying information technology infrastructure, including a state-wide data telecommunications network. As the Senior Network Administrator, you are responsible for the management of the Legal Aid Queensland data network and associated technical infrastructure (e.g., Routers, Switches, Firewalls, etc.) Manage, monitor and maintain the effective day to day operation of Legal Aid Queensland's state-wide data communications network. Design, procure, configure and deploy all network services and associated technical infrastructure. Provide recommendations and advice relating to network capacity planning. Investigate and provide technical solutions to escalated calls from Helpdesk Support Officers. Manage the upgrade of all components of the network and associated infrastructure and software. Provide advice and solutions to enhance performance and productivity of existing Legal Aid Queensland's network and associated infrastructure. You will bring experience in analysing, identifying and resolving communication and associated infrastructure problems. current and emerging issues and trends related to network and communications infrastructure. working in a Microsoft based environment where there is a distributed routed wide area network. maintaining networks and communications infrastructure and have used networking hardware such as (but not limited to) Cisco Hardware, Meraki Infrastructure, FortiGate Firewalls and FortiAnalyser, etc. networking protocols, concepts, and security across cabled, wireless and free space optical connections. using network analysing and 'sniffer' tools. the setup and configuration of network traffic prioritisation and quality of service. good relationship management and an ability to provide exceptional service to our stakeholders. writing in a clear, concise and articulate manner. How to applyIf this opportunity sounds right for you, please review the full Position Description and submit; Your latest, updated resume; and a Covering Letter (maximum of two pages) detailing how your experience and knowledge fits with the requirements of the role and addresses the 'About You' section of the Position Description. Alternatively, if you would like to find out more about this position, please reach out to Wayne Burkhalter on 07 3917 0216 for a confidential discussion. • Wed, 19 JunQueensland Government
Project Engineer » Perth CBD, Perth - A successful MSP, based in Northbridge, is offering a highly autonomous role with 20% Helpdesk support and 80% project work. Position: Project Engineer (Level 2) Location: North Perth Salary: $70,000 - $95,000 Job Type: Permanent Position Overview: A successful MSP, based in Northbridge, is offering a highly autonomous role with 20% Helpdesk support and 80% project work. This position provides heaps of career progression opportunities. Join a team of excellent mentors; this is a great opportunity for an individual looking for extensive career progression opportunities. Perks: Career progression, funded certifications, and study support. Work-from-home roster (on successful completion of probation). Awesome management and very supportive leadership team. Role Responsibilities: Perform email migrations to M365 for 10-50 seat environments. Set up and manage password management systems. Conduct SharePoint migrations for 10-50 seat environments. Deploy Multi-Factor Authentication solutions. Onboard clients as Managed Service Accounts. Assist with client office relocations, including un-racking and racking equipment. Handle basic project management tasks such as client communication, scheduling, budgeting, and providing progress updates. Execute backup migrations using VEEAM and DATTO. Role Requirements: Address general escalations. Troubleshoot and resolve network and connectivity issues. Set up and troubleshoot routers. Handle server troubleshooting and setups. Perform advanced DNS, DHCP, and TCP/IP troubleshooting. Manage and troubleshoot basic VLAN configurations and setups. Manage Azure virtual machines. Troubleshoot backup jobs using Veeam and Datto. Demonstrate strong skills and knowledge in Windows Server environments. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033 • Mon, 17 JunOUI Recruitment
Helpdesk Technician (Sydney) » The Rocks, Sydney - An established IT services and cybersecurity provider is seeking a dedicated Helpdesk Technician to join their team. Position: Helpdesk Technician Location: Sydney Salary: $70,000 - $80,000 Job Type: Permanent Position Overview: An established IT services and cybersecurity provider is seeking a dedicated Helpdesk Technician to join their team. With the head office in Perth and expanding operations, they are looking for a talented technician to join their team in Sydney to provide onsite and remote support. This position offers an excellent opportunity for someone with a passion for IT support and problem-solving. This is an ideal opportunity for a technician with 2 years of experience looking for a great team and career progression. Perks: Supportive team environment with excellent mentors. Opportunities for professional development and growth. Exposure to a diverse range of IT tools. Funded certifications and study support. Key Responsibilities: Provide timely and effective technical support to clients via phone and email. Provide onsite support for customers within Sydney-metro area. Troubleshoot and resolve hardware and software issues for end-users. Assist with the setup, configuration, and maintenance of workstations. Maintain accurate records of support requests and resolutions. Collaborate with team members to escalate complex issues when necessary. Identify recurring problems and recommend solutions to prevent future occurrences. Conduct routine system checks and preventative maintenance tasks. Assist in network administration and security management tasks. Role Requirements: Previous experience in a helpdesk or technical support role. Strong communication and customer service skills. Familiarity with Windows operating systems and Microsoft Office applications. Basic knowledge of networking concepts and protocols. Experience with Microsoft Server products. Knowledge of server virtualization technologies such as ESX and Hyper-V. Experience with Microsoft Exchange and Office 365. Proficiency in backup and recovery solutions like VEEAM, Acronis, and StorageCraft. Ability to troubleshoot and configure DNS, DHCP, switches, and routers. Familiarity with 3CX VOIP telephony systems. Experience with cybersecurity tools such as Cyberoam, Sophos, and SonicWALL. Ability to work independently and prioritize tasks effectively. Relevant certifications such as CompTIA A or AZ-900 are preferred. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and adapt to new technologies quickly. Clean driver’s license, vehicle and able to obtain a clear police check. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033 • Mon, 17 JunOUI Recruitment
IT Support Analyst | Professional Services » Sydney, NSW - ) as we do not collect your sensitive personal data at this time. Requirements: IT Support Service Desk Helpdesk... working environment and genuine career development opportunities. The Role Due to growth, an IT Support Analyst role... • Mon, 17 JunRobert Half$65000 - 85000 per year
Deputy Support Manager » Canberra, ACT - HelpDesk mailbox and tickets Internal and external stakeholder liaison Preparation of Support quotes Coordination... Position Our Deputy Support Managers provide management and organisational support to the Product Support Manager and Product... • Mon, 17 JunCEA Technologies
IT Support Analyst II » The Rocks, Sydney - The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally. JOB SUMMARY The IT Support Analyst IIis specifically focused on providing hands on endpoint device support for THE TRADE DESK internal clients; primarily through face-to-face interactions as well as remote support. Excellent customer support and Helpdesk ticket management are critical responsibilities in this position. The successful candidate will be expected to work in a hands-on capacity as well as leverage direct staff and/or third-party resources as applicable. The position requires broad IT understanding in desktop hardware, networking principals, OS, endpoint management systems, productivity applications, conferencing technology and desktop support to meet the IT department service level objectives. From time to time, the position may include some short term travel to sites in the region for project related activities. ESSENTIAL FUNCTIONS Provides timely attention to all internal Helpdesk requests, for local and remote based users. Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed. Does their best to resolve the issue if able. Re-allocates and/or escalates requests as appropriate Performs daily ticket maintenance and management. Follows up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed Assists in the support, monitoring, testing and troubleshooting user and PC system related hardware and software problems within the THE TRADE DESK enterprise; including all custom and commercial applications. Deploys, maintains, upgrades or replaces hardware, accessories and application software to meet business needs. Pays special attention to time sensitive business requests and makes smart decisions to ensure minimal user impact for their regular workday Participates in repairs and maintains THE TRADE DESK hardware and other equipment as needed, including desk relocations. Assists with planned maintenance and office events where IT support is required Provides initial incident response for unplanned system outages. Escalates and engages the relevant THE TRADE DESK personnel as appropriate Creates and maintains of documentation for IT standards, policies, procedures and knowledgebase. Assists with supporting video conferencing tools and infrastructure including audio visual systems Makes pragmatic recommendations on system and process enhancements Assists with hardware inventory and asset management Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers Leverages best practices approach towards projects, implementations, and issue resolution; ability to provide status updates and reports Responsible for knowing and complying with applicable ITIL processes, Information Security, Regulatory Compliance and other process requirements as they apply to their area of responsibility Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Strong troubleshooting and problem solving skills Excellent interpersonal, written, and oral communication skills required Strong customer service and presentation skills Ablility to analyse customer needs and reach acceptable solutions Comprehension and adherence to company procedures and policies required Able to perform effectively with minimal supervision, either independently or as a team member Knowledge of iOS mobile devices desirable Able to maintain confidentiality of information and systems required Understanding of the deployment of client systems via endpoint management tools such as Jamf, Ninja and Autopilot. Conduct that supports the company's ethics, core values, and compliance programs EDUCATION AND EXPERIENCE Bachelor's degree in related IT field, or appropriate IT Certification is preferred. 5 years of experience in a similar hands-on role, assisting onsite and remote users required. Experience with supporting international users a plus Solid understanding of MS Office 365, MS Windows, Mac OS and related hardware including troubleshooting and new system setups. Experience managing Zoom rooms with Logitech hardware or similar Experience working with an IT ticket/request system SAFETY REQUIREMENTS Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of our safety policies Must be willing to report safety violations and potential safety violations to appropriate supervisor or management AVAILABILITY REQUIREMENTS Flexibility: must be regularly available as necessary or desirable to meet business needs. On-site Requirement: Must perform duties onsite, except those job duties which are customarily or by their nature performed offsite (such as meetings, deliveries to designated destinations, or training). The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. • Mon, 17 JunThe Trade Desk
IT Support Analyst II » Sydney, NSW - -to-face interactions as well as remote support. Excellent customer support and Helpdesk ticket management are critical... Trade Desk among the best small- to medium-sized workplaces globally. JOB SUMMARY The IT Support Analyst II... • Fri, 14 JunThe Trade Desk
NetSuite Analyst » Melbourne CBD, Melbourne - The Company Join an industry-leading property business with a national presence across Australia. They pride themselves on innovation, excellence, and are committed to delivering high-quality services. As they continue to grow, they are seeking a talented and motivated NetSuite Analyst to join a dynamic team. The company fosters a collaborative and energetic work environment where creativity and innovation thrive. They value openness, transparency, and a positive team culture. As they continue to expand, they are dedicated to attracting top talent and providing exciting opportunities for professional growth and development. The Role We are seeking a NetSuite Analyst to support a national finance team and play a critical role in ensuring seamless operations. Main Responsibilities: Provide technical and functional support for the NetSuite Finance Module, ensuring seamless operation and integration with accounting principles. Address and resolve technical/scripting issues, ensuring minimal disruption to business processes. Utilise NetSuite Reporting and Business Intelligence (BI) Tool capabilities to build and generate comprehensive reports. Develop and customise NetSuite using SuiteScript and SuiteTalk, focusing on system enhancements and integrations. Integrate various APIs with NetSuite and BI tools to streamline data workflows. Manage helpdesk support, ticket management, Work-In-Progress (WIP) management, and related reporting. Support both the National Finance office and Group Entities, ensuring alignment and efficiency in operations. Conduct training sessions for team members, fostering knowledge sharing and skill development. Attend weekly team meetings to discuss progress, challenges, and solutions. Oversee system integrations and manage large data sets between software systems such as NetSuite and Xero. Perform accounting system reconciliations and address error log reports to maintain data integrity. Execute NetSuite administrator duties, ensuring system stability and security. Provide ad-hoc BI Analysis to support the reporting needs of the National Finance Team. Your Profile Proven experience with the NetSuite Finance Module, including a deep understanding of accounting principles, both technically and functionally. Background in support roles with a demonstrated ability to handle technical and scripting issues. Proficiency in NetSuite Reporting and BI Tool capabilities, with strong report building skills. Expertise in SuiteScript and SuiteTalk, with a focus on customizations and system integrations within the NetSuite environment. Experience working with various APIs to interface with NetSuite and BI tools. Strong helpdesk support and ticket management skills, with experience in WIP management and reporting. Ability to support both the National Finance office and multiple Group Entities effectively. Experience in conducting training sessions and participating in team meetings. Knowledge of system integrations and managing large data sets between software systems such as NetSuite and Xero. Capability to complete accounting system reconciliations and resolve error log reports. Proficiency in NetSuite administration. Ability to perform ad-hoc BI Analysis to support finance team reporting requirements. If you are a dedicated and skilled NetSuite Analyst looking to join a forward-thinking property business, we encourage you to apply. Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-00 13001029 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. • Thu, 13 JunRobert Half
Senior Support Developer » Melbourne, VIC - YOUR DREAM OPPORTUNITY As our Senior Support Developer, you will provide analysis and development support... and Finance teams. You will support our business by providing continuous improvement for systems and integrations, establishes... • Wed, 12 JunForever New
Senior Cloud Network Infrastructure Engineer » The Rocks, Sydney - Join our dynamic Product Management / R&D team as a Cloud Network Infrastructure Engineer. In this remote role, you will build and support cloud-based network and infrastructure solutions while maintaining, developing, troubleshooting, and provisioning enterprise-level systems on Teletrac Navman platforms. Key Responsibilities and Duties: Cloud-Based Network Solutions: Implement robust and scalable network architectures in AWS. Conduct routine maintenance and system patching on all network devices, ensuring security and performance. Maintain uptime for customer applications and databases within service level agreements (SLAs), utilizing AWS monitoring and management tools. Coordinate network infrastructure design and setup activities at different project stages, focusing on cloud integration and optimization. Trend Awareness and Vendor Collaboration: Stay updated on current infrastructure and future trends in cloud networking, particularly within the AWS ecosystem. Collaborate with various vendors and service providers to enhance network performance and reliability. Network Design and Implementation: Deliver high-quality 2nd and 3rd level network design and implementation for cloud services applications. Implement and manage network performance and monitoring toolsets using AWS-native tools like CloudWatch and third-party solutions. Provide training and documentation to other team members, ensuring knowledge is shared and maintained across the team. Support and Troubleshooting: Support Helpdesk and TFS ticket processing as a key escalation point, following a 24/7 support model. Troubleshoot network incidents, identify root causes, fix and document problems, and implement preventive measures, with a focus on AWS cloud infrastructure. Provide support within the various components of the cloud frameworks, including network/access, security, and storage. Project Management: Migrate existing network APN providers into the AWS cloud as needed, ensuring minimal disruption and enhanced functionality. Manage project workload for new and existing infrastructure projects, prioritizing tasks to meet deadlines and business objectives. Collaborate with Systems Architects and Infrastructure Teams to deliver, support, and maintain high-quality integrations with third-party vendors, ensuring company SLAs are consistently met. Required Skills / Qualifications: 3 years of experience in systems and network engineering, with a focus on cloud environments. 2 years of experience with AWS Cloud, including services such as VPC, Direct Connect, and Transit Gateway. 5 years of experience with routing and switching concepts and technology, including hands-on experience with enterprise-level network infrastructure. Certifications: Cisco Certified Network Professional (CCNP) and AWS Certified Advanced Networking - Specialty (or CompTIA Network and AWS Certified Advanced Networking - Specialty). Proficient in routing protocols such as OSPF, BGP, and HSRP, with experience in designing and implementing high-availability solutions using BGP. In-depth knowledge of layer-2 and layer-3 network protocols and technologies, including TCP, UDP, HTTP/HTTPS, and others Proven experience in designing, configuring, and deploying network switches and routers, particularly in AWS environments. Strong expertise in Cisco routers and switches, specifically within a corporate infrastructure setting. Extensive knowledge of network security practices and tools, including firewall policies, rules, best practices, and IPSEC VPNs. Ability to provide support for weekday on-call and rotating weekend on-call duties, ensuring network stability and performance. Strong written and verbal communication skills, with the ability to effectively communicate complex technical concepts to stakeholders at all levels. All applicants for this position must be authorized to work full-time in Australia LI-AK2 LI-REMOTE Teletrac Navman is a global, market-leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next-generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman's specialized solutions deliver businesses with simplified, smart, predictive, and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit: www.teletracnavman.com. Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com. • Mon, 10 JunVontier Corporation
Senior Cloud Network Infrastructure Engineer » Sydney, Sydney Region - Join our dynamic Product Management / R&D team as a Cloud Network Infrastructure Engineer. In this remote role, you will build and support cloud-based network and infrastructure solutions while maintaining, developing, troubleshooting, and provisioning enterprise-level systems on Teletrac Navman platforms. Key Responsibilities and Duties: Cloud-Based Network Solutions: - Implement robust and scalable network architectures in AWS. - Conduct routine maintenance and system patching on all network devices, ensuring security and performance. - Maintain uptime for customer applications and databases within service level agreements (SLAs), utilizing AWS monitoring and management tools. - Coordinate network infrastructure design and setup activities at different project stages, focusing on cloud integration and optimization. Trend Awareness and Vendor Collaboration: - Stay updated on current infrastructure and future trends in cloud networking, particularly within the AWS ecosystem. - Collaborate with various vendors and service providers to enhance network performance and reliability. Network Design and Implementation: - Deliver high-quality 2nd and 3rd level network design and implementation for cloud services applications. - Implement and manage network performance and monitoring toolsets using AWS-native tools like CloudWatch and third-party solutions. - Provide training and documentation to other team members, ensuring knowledge is shared and maintained across the team. Support and Troubleshooting: - Support Helpdesk and TFS ticket processing as a key escalation point, following a 24/7 support model. - Troubleshoot network incidents, identify root causes, fix and document problems, and implement preventive measures, with a focus on AWS cloud infrastructure. - Provide support within the various components of the cloud frameworks, including network/access, security, and storage. Project Management: - Migrate existing network APN providers into the AWS cloud as needed, ensuring minimal disruption and enhanced functionality. - Manage project workload for new and existing infrastructure projects, prioritizing tasks to meet deadlines and business objectives. - Collaborate with Systems Architects and Infrastructure Teams to deliver, support, and maintain high-quality integrations with third-party vendors, ensuring company SLAs are consistently met. Required Skills / Qualifications: · 3 years of experience in systems and network engineering, with a focus on cloud environments. · 2 years of experience with AWS Cloud, including services such as VPC, Direct Connect, and Transit Gateway. · 5 years of experience with routing and switching concepts and technology, including hands-on experience with enterprise-level network infrastructure. · Certifications: Cisco Certified Network Professional (CCNP) and AWS Certified Advanced Networking - Specialty (or CompTIA Network and AWS Certified Advanced Networking - Specialty). · Proficient in routing protocols such as OSPF, BGP, and HSRP, with experience in designing and implementing high-availability solutions using BGP. · In-depth knowledge of layer-2 and layer-3 network protocols and technologies, including TCP, UDP, HTTP/HTTPS, and others · Proven experience in designing, configuring, and deploying network switches and routers, particularly in AWS environments. · Strong expertise in Cisco routers and switches, specifically within a corporate infrastructure setting. · Extensive knowledge of network security practices and tools, including firewall policies, rules, best practices, and IPSEC VPNs. · Ability to provide support for weekday on-call and rotating weekend on-call duties, ensuring network stability and performance. · Strong written and verbal communication skills, with the ability to effectively communicate complex technical concepts to stakeholders at all levels. All applicants for this position must be authorized to work full-time in Australia LI-AK2 LI-REMOTE Teletrac Navman is a global, market-leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next-generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman's specialized solutions deliver businesses with simplified, smart, predictive, and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit: www.teletracnavman.com. Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com . The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistancevontier.com to request accommodation. • Sun, 09 JunVontier

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