Customer Service Specialist Jobs. Australia

Customer Sales & Service Coordinator » Bundamba, Ipswich - Non-customer facing role Full time role – Monday – Friday Competitive salary Bonus Scheme Benefits On-the-job training – genuine career pathway A great opportunity now exists for an experienced Customer Sales & Service Coordinator to join our small and friendly team. WHAT'S ON OFFER: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment on-the-job training, genuine career and progression pathway Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About You You will be a self-motivated customer service specialist who enjoys working in a high-performance culture. To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test. Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." How To Apply If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you. APPLY NOW No recruitment agencies, please. • Mon, 03 Jun • Capral

Customer Sale & Service Coordinator » Campbellfield, Hume Area - Competitive salary sales bonus scheme Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team. WHAT'S ON OFFER: Attractive salary Bonus Scheme Benefits Sales Target bonuses and incentives Access to Capral’s amazing employee benefits Work with an established team that is friendly and supportive Training and career progression provided. Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About You You will be a self-motivated customer service specialist who enjoys working in a high-performance culture. To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test. Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." How To Apply If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you. APPLY NOW No recruitment agencies, please. • Mon, 10 Jun • Capral

Bilingual Healthcare Customer Service Specialist » Australia - Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care. Especialista Bilingüe en Servicio al Cliente de Atención Médica (Español-Inglés) También conocido como Especialista en Seguros de Pedidos de Clientes Ubicación: Lone Tree, CO Fecha límite para postular: 28 junio, 2024 Haz una diferencia en la vida de alguien todos los días. En Cochlear ayudamos a las personas a oír y ser escuchadas. Capacitamos a las personas para que se conecten con los demás y vivan una vida plena. Ayudamos a transformar la forma en que las personas entienden y tratan la pérdida auditiva. Innovamos y lanzamos al mercado una gama de soluciones auditivas implantables que ofrecen resultados auditivos de por vida. Quienes somos Como líder mundial en soluciones auditivas implantables, hemos proporcionado más de 600,000 dispositivos implantables (más que cualquier otra empresa) para ayudar a personas de todas las edades a escuchar y conectarse con las oportunidades de la vida. A quién estamos buscando Personas impulsadas por una misión, compasivas y atractivas para unirse a nuestro equipo de experiencia del cliente en Cochlear como especialista bilingües en seguros de pedidos de clientes. En esta función, brindará una experiencia de cliente de clase mundial a los destinatarios, pacientes, médicos, consumidores, cuidadores y/o familiares de los destinatarios. ¿Qué harás? Sorprenda a nuestros clientes con cada interacción. Ser un defensor del cliente, asistiéndolo a lo largo de su trayectoria en Cochlear en relación con los seguros, los productos y servicios, los pedidos y la facturación. Convertirnos en un asesor de confianza para nuestros clientes durante todo el proceso de seguro, incluidos los requisitos específicos de elegibilidad, la recopilación de formularios de admisión de seguros, la asignación de beneficios, etc. Trabajar de manera interdisciplinaria con socios internos clave, incluida la cadena de suministro, las operaciones de reembolso y la facturación y cobros para ofrecer resultados de calidad a nuestros clientes. ¿Que necesitarás? Fluidez en inglés y español. Habilidades efectivas de comunicación verbal y escrita para interactuar con los clientes por teléfono, correo electrónico y chat. El impulso de ir más allá para servir a nuestros clientes. Buscamos personas que estén en sintonía con las necesidades de las personas con discapacidad auditiva y que puedan participar pacientemente para resolver las necesidades de los clientes. Capacidad para guiar y educar a los clientes sobre seguros, pedidos, servicios y consultas relacionadas con la facturación. Habilidades y capacidades de comunicación efectiva y multitarea para resolver eficientemente los problemas de los clientes mientras se maniobra a través de diversos sistemas y herramientas. ¿Por qué te encantará trabajar con nosotros? Además del desarrollo profesional y las oportunidades de capacitación, ofrecemos salarios y beneficios competitivos. Rango de salario: $22.00/hora - $25.00/hora. Oportunidad de bonificación anual del 5% Seguro médico, dental, oftalmológico, de vida y de discapacidad competitivo 401(K) con 5% de contrapartida de la empresa y adquisición inmediata de derechos; Plan de compra de acciones para empleados. Podrás acumular 3 semanas de PTO para comenzar y tiempo libre para ser voluntario Bajas por maternidad y paternidad Reembolso de matrícula (hasta $5,250 anualmente) Cafetería en el lugar (subvencionada por la empresa) y gimnasio gratuito las 24 horas (clases gratuitas) A poca distancia de la estación de tren RTD (estación Lincoln) Código de vestimenta informal elegante ¿Cómo trabajarás? En este puesto, debe sentirse cómodo trabajando en nuestra sede en Lone Tree, CO. Capacitación paga para permitir su éxito Horario de atención: 6:00 am a 6:00 pm de lunes a viernes Turno Sábado voluntario de 4 horas de 8am a 12pm horas extras pagadas Requisitos de educación y experiencia: Diploma de Bachillerato y 2 años de experiencia en atención técnica al cliente. Demandas físicas y mentales Las demandas físicas y mentales que se describen a continuación son representativas de aquellas que se deben cumplir para realizar con éxito las funciones esenciales de este trabajo. Se pueden hacer adaptaciones razonables para permitir que las personas con discapacidades realicen las funciones esenciales. Mientras realiza las tareas de este trabajo, se requiere regularmente que el individuo esté en una posición estacionaria (sentado/de pie) y utilice tecnología comercial para la entrega del producto del trabajo, se comunique oralmente y por escrito con otras personas internas o externas a la organización, utilice la resolución de problemas. / Habilidades de pensamiento crítico para discernir y transmitir información. Regularmente se requiere que el individuo utilice la comprensión, el pensamiento crítico, la comunicación, la resolución de problemas, el razonamiento organizacional, la relación con los demás y el discernimiento de elementos tales como especificaciones de productos, procedimientos y procesos para los clientes (ya sean internos o externos). Ambiente de trabajo Este rol es un puesto en la oficina. Las características del entorno laboral descritas aquí son representativas de las que encuentra un empleado mientras realiza las funciones esenciales de este trabajo. Cochlear Americas es un empleador que ofrece igualdad de oportunidades y brinda igualdad de oportunidades de empleo (EEO) a todas las personas independientemente de su edad, color, origen nacional, estado de ciudadanía, discapacidad física o mental, raza, religión, credo, género, sexo, orientación sexual, estado civil, condición de veterano o cualquier otra característica protegida por la ley federal, estatal o local. Si necesita adaptaciones para completar la solicitud en línea, contáctenos a través de la web o por teléfono al 303-264-2549. Bilingual Healthcare Customer Service Specialist Location: Lone Tree, CO Deadline to apply: June 28th, 2024 Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes. Who we are As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices - more than any other company - helping people of all ages to hear and connect with life's opportunities. Who we are looking for Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Bilingual Customer Order Insurance Associate. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients. What you will do Wow our customers with every single interaction. Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing. Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc. Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers. What you will need Fluency in English and Spanish. The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs. Ability to guide and educate customers on insurance, orders, service, and billing related inquiries. Technical aptitude and multitasking skills to navigate multiple systems and tools. Effective verbal and written communication skills to interact with customers via phone, email, and chat. Why you will love working with us In addition to career development & training opportunities, we offer competitive wages and benefits. Salary range: $22.00/hr. - $25.00/hr. Annual bonus opportunity of 5% Competitive medical, dental, vision, life & disability insurance 401(K) with 5% company match and immediate vesting; Employee stock purchase plan Accrue 3 weeks PTO to start, and time off to volunteer Maternity and paternity leave Tuition reimbursement (up to $5,250 annually) Onsite cafeteria (company subsidized) & free onsite 24-hour gym (free classes) Walking distance to RTD train station (Lincoln Station) Smart casual dress code How you will work In this role you should be comfortable working onsite at our headquarters in Lone Tree, CO Paid training to enable your success Hours of operation: 6:00am to 6:00pm Monday through Friday Voluntary Saturday shift of 4 hours 8am to 12pm paid overtime Education and Experience Requirements High School Diploma and 2 Years of experience in healthcare customer service. Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external). Work Environment This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Cochlear Americas is an Equal Opportunity Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549. • Mon, 10 Jun • Cochlear

Customer Service Specialist » Victoria, Australia - Role will be based in Melbourne 50% WFH flexibility provided (initial training period may require more time spent in office) Reporting to Manisha Kaluperuma Team: The Payments Service Utility (PSU) is a standalone Support Unit incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group. In PSU Operations, Account & Transaction Support, takes pride in delivering high standards of service delivered to Business Units and distribution channels and is responsible for undertaking multiple processes for CBA and Bankwest Australia wide: (some noted below) Bank Cheque/Cheque Direct Accounting (Reconciliation) DDR stops and Claims Unclaimed Monies Loan Rejects PBA Exception processing CBA Salary Processing CBA Manual AFT Processing Evoucher Rejects Role The Customer Service Specialist maintains and builds productive relationships with their stakeholders, team and broader teams within the PSU. The candidate will also get an opportunity to engage other Business Units within the wider Group such as: COO Business & Private Banking IB&M Retail Bank Products Risk & Compliance External customers Brokers & other aggregators CBA India Other PSU/Group Operations team members Experience/Qualifications / responsibilities 3 years of Banking experience Standard and occasionally non-standard processing tasks. Sound understanding of CommSee Banking Platform Basic Knowledge of OPC applications Point of contact for internal and external stakeholders regarding their requests, requiring a basic level understanding of key concepts and processes. Basic knowledge and understanding of Standard Operating Procedures. Quality, Productivity and/or Continuous Improvement focus Workflow and time management. Have a necessary understanding of CBA products. Providing superior levels of service for internal and external customers Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14/06/2024 • Mon, 10 Jun • Commonwealth Bank

Customer Service Specialist - Apia (Part Time) » Largs North, Port Adelaide Area - Apply We're seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on Wednesday 10th July we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference. As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them. These roles are permanent part-time roles offering 30 hours across Monday, Tuesday, Wednesday, Friday with a start window of between 7.30am-10.30am. Additionally, you will benefit from a 7-week, full-time onsite training program, ensuring you are fully equipped for success from day one. Following your training period, you will have the opportunity to work from home however, there is a mandatory requirement to work onsite 1 day per week. What you'll do Take inbound calls regarding multiple insurance products Providing information on the products available and identifying the appropriate policy to meet the customers' requirements Deliver a seamless customer experience on various insurance products that provide value to our customers Achieve customer sales and service targets set for all customer segments What's we can offer you $59,000 11% super (pro rata for part time hours) A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave. Great company discounts and benefits - 25% off insurance products & staff banking offers Extensive reward and recognition programs Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Find our full list of benefits here - Employee benefits | Suncorp Group What you'll bring Exceptional customer service skills either face to face or over the phone Ability to connect with customers and lead great conversations to provide the right solutions Effective interpersonal and communication skills both written and verbal Problem solving and negotiation skills Good computer literacy and navigation skills with experience working with multiple systems Prior experience in sales or knowledge of the sales process is desirable Shift & Hours We are recruiting for the following part-time shift option: Shift 1: Mon, Tues, Wed, Fri - 30 hours - start window 7.30am-10.30am (SA) 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts. Training Period If successful, you will embark on a comprehensive 7-week full-time training program to set you up for success. Training is scheduled Monday to Friday from 8.30am - 4.30pm commencing Wednesday 10th July. This will take placer onsite at our Adelaide office. Work from home requirements Given the hybrid nature of this role, having a suitable at home set up is cruitial. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite. Home phone line or VOIP connection Internet connection You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home. For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop. Ergonomic set up with desk and chair in a quiet, private space. About us Joining our team is more than just a job - it's a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we're committed to helping you excel. If this sounds like the opportunity you have been looking for, apply now If you'd like to discuss this role in more detail, please contact our delivery partners on 02 8223 9659. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. • Sun, 09 Jun • Suncorp Australia

Customer Service Specialist - Apia (Full Time) » Largs North, Port Adelaide Area - Apply We're seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on Wednesday 10th July we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference. As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them. These roles are permanent full-time roles across Monday to Friday with a start window of between 7.30am-10.30am. Additionally, you will benefit from a 7-week, full-time onsite training program, ensuring you are fully equipped for success from day one. Following your training period, you will have the opportunity to work from home however, there is a mandatory requirement to work onsite 1 day per week. What you'll do Take inbound calls regarding multiple insurance products Providing information on the products available and identifying the appropriate policy to meet the customers' requirements Deliver a seamless customer experience on various insurance products that provide value to our customers Achieve customer sales and service targets set for all customer segments What's we can offer you $59,000 11% super A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave. Great company discounts and benefits - 25% off insurance products & staff banking offers Extensive reward and recognition programs Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Find our full list of benefits here - Employee benefits | Suncorp Group What you'll bring Exceptional customer service skills either face to face or over the phone Ability to connect with customers and lead great conversations to provide the right solutions Effective interpersonal and communication skills both written and verbal Problem solving and negotiation skills Good computer literacy and navigation skills with experience working with multiple systems Prior experience in sales or knowledge of the sales process is desirable Shift & Hours We are recruiting for the following full-time shift option: Shift 1: Monday to Friday - 37.5 hours - start window 7.30am-10.30am (SA) 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts. Training Period If successful, you will embark on a comprehensive 7-week training program to set you up for success. Training is scheduled Monday to Friday from 8.30am - 4.30pm commencing Wednesday 10th July. This will take placer onsite at our Adelaide office. Work from home requirements Given the hybrid nature of this role, having a suitable at home set up is cruitial. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite. Home phone line or VOIP connection Internet connection You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home. For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop. Ergonomic set up with desk and chair in a quiet, private space. About us Joining our team is more than just a job - it's a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we're committed to helping you excel. If this sounds like the opportunity you have been looking for, apply now If you'd like to discuss this role in more detail, please contact our delivery partners on 02 8223 9659. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. • Sun, 09 Jun • Suncorp Australia

Customer Service Specialist » The Rocks, Sydney - Do Work That Matters. CommBank's Home Buying Operations business is looking for Customer Service Specialist to join our Certifications team. Sitting within the Chief Operations Office (COO), Certifications is a team of dedicated professionals ensuring our customers home loans are settled and funded on-time and kept updated throughout the process. Our teams focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers' needs. The Role. As a Customer Service Specialist, you assist our customers with ensuring all the documents and details required are in order for their home loan to settle. This includes collaborating with external- customers & stakeholders including Third-Party stakeholders (Solicitors and Brokers) to ensure the customer is constantly informed through the process and any missing or incorrect documentation is followed within allocated timeframes. Our team pride ourselves on delivering timely and reliable settlement of home-loans for our customers and take ownership to ensure our customers receive the best quality service while going through the purchase or refinance of a new home. This includes providing updates direct to customers or third-party intermediaries throughout the process. On any given day you will: Provide superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and providing updates. Get documents ready for the loan to be processed. Identify opportunities to improve the processes within your team or work area. Undertak investigations in respect to customer requests and/or as a result of transactional or exception-based issues. Completing general administrative duties as required Practising prudent risk management by identifying and responding to business risks We're interested in hearing from people who have: To be successful in this role, the ideal candidate should have: Strong customer service knowledge and awareness and a desire to produce quality solutions for our customers Knowledge and experience of the home lending/commercial lending process is beneficial. High attention to detail and accuracy with skills covering excel and other office applications. Strong work ethic with a team orientated outlook From here, the opportunities are endless At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 19/06/2024 • Sun, 09 Jun • Commonwealth Bank

Customer Service Specialist » Melbourne, VIC - Role The Customer Service Specialist maintains and builds productive relationships with their stakeholders, team... office) Reporting to Manisha Kaluperuma Team: The Payments Service Utility (PSU) is a standalone Support Unit... • Sat, 08 Jun • Commonwealth Bank of Australia

Customer Service Specialist » Victoria, Australia - See yourself in our team Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased notification process; and assisting callers on existing estate matters. Our customer value proposition is 'Simply and Safely Meeting Our Customer's Needs-Brilliant When It Matters'. As an Estate, Settlement and Support Specialist you are expected to bring these words to life by providing high levels of empathy and emotional intelligence during interactions whilst adapting communication style to different demographics and stakeholders. About you You will have demonstrated experience working with vulnerable individuals, with the ability to help them navigate a difficult situation. Empathy is one of your greatest strengths, equipping you with the ability to successfully handle challenging conversations and deliver empathetic customer service, each and every interaction. Compassion is key, your kind and caring nature drives you to help others, making you successful as an Estate Settlement and Support Specialist. Do work that matters Our Estate Settlement and Support Specialists are a critical support function for our customers who are going through a difficult situation involving the loss of a loved one. Our consultants provide customers peace of mind and provide solutions to complex situations where a high level of empathy and strong service is at its core. The team deals with a multitude of challenging calls where your empathy, support and guidance for our customers is crucial. Other core responsibilities include: Provide a high level of empathy and emotional intelligence during interactions Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints Evidence an ability for analytic problem solving Deliver exemplary customer service at all times aligned to SOP's and quality standards Triage and escalate enquires for immediate action based on customer need and business requirements Achieve or exceed individual and team performance targets Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives Hybrid Working This role does currently offers a hybrid model of 2 days in office and 3 days at home, subject to business needs and meeting work from home requirements. If working from home you will need to supply the following (at your own cost); Strong internet connection Ergonomic desk and chair Private are 2 monitors Keyboard Docking station If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 13/06/2024 • Sat, 08 Jun • Commonwealth Bank

Customer Service Experience Specialist (Sales Support) - Reputable Brand » Brisbane, Brisbane Region - Customer Service Experience Specialist (Sales Support) - Brisbane - Reputable Brand & Organisation Customer Service Experience Specialist (Sales Support) - Brisbane – Reputable Brand & Organisation Great Culture, Supportive Team & Impressive Leadership Established Organisation with an Amazing Culture Reputable brand and organisation Company and Culture: This organisation takes great pride in creating the ultimate employee experience. The company has a great culture, strong values and is dedicated to empowering its people and creating a great working environment. This organisation will also offer you the opportunity to work within a business where you’ll be working with some of the best Be part of an amazing organisation where their values are at the forefront of everything they do Join a winning team where there is opportunity to thrive The Role: The successful applicant for this position must have a passion for providing top-notch customer service. You will be responsible for managing and processing stock orders while supporting the sales team and customers with their needs. The successful applicant for this position must have high attention to detail and must be reliable and efficient to help the team with the volume of work coming through. If you thrive in working in a busy yet fun environment, then we would like to hear from you The position's main responsibilities include but are not limited to: Handling customer queries and concerns over the phone Processing and receipting orders on a timely manner Management of stock orders/availability Assist with Administration duties when required Process credit and returns Support Switchboard Operations Support other departments as required Skills & Experience Required: Previous experience working in a customer service or call centre environment or experience working in a similar role where excellent customer service is required Excellent phone manner and customer service approach Strong communication skills both written and verbal. Interpersonal and relationship-building experience – professional yet personable manner Must be proactive, high attention to detail orientated coupled with strong time management/multi-tasking abilities. Solid work ethic with a can-do and positive attitude Great problem-solving, negotiation and organisational skills Works well independently and within a team environment Good computer skills – MS Word & MS Excel How to Apply: We are interviewing immediately, so don’t delay and click apply now If you have a passion for providing excellent customer service, we would love to hear from you Please note successful employment will be pending medical and police check/background checks • Sat, 08 Jun • Katz Recruitment

Customer Support Specialist » Sydney, NSW - to deliver a seamless service Perform system administration Build and maintain extensive customer relationships...Customer Support Associate Sydney / Hybrid 70k Base + Super + Executive Benefits As a leading global software... • Fri, 07 Jun • Certus Recruitment • $70000 per year

Customer Service Specialist » Sydney, NSW - Do Work That Matters. CommBank’s Home Buying Operations business is looking for Customer Service Specialist.... As a Customer Service Specialist, you assist our customers with ensuring all the documents and details required are in order... • Fri, 07 Jun • Commonwealth Bank of Australia

Junior Customer Success Specialist » Macquarie Park, NSW - , energetic Junior Customer Sucess Specialist focusing on Licensing & Renewals Specialist to join our CSM team... reporting. Deliver the highest possible levels of customer service and establish transaction-level relationships with customers... • Fri, 07 Jun • Wolters Kluwer

Virtual Senior Customer Service Specialist » Melbourne CBD, Melbourne - Join our diverse and growing team at Westpac Group Strong banking consulting and/or sales experience is essential Permanent position in Melbourne with hybrid working flexibility How will I help? We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Virtual Senior Customer Service Specialist is a key customer facing position in our branch network as you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve. As a Virtual Senior Customer Service Specialist, your role will entail: Helping customers with transactional and savings banking needs Building strong relationships with customers and stakeholders Providing relevant banking advice to suit their situation and goals Referring customers onto our team of specialists when required Educating customers on new technologies to assist them in the future Proactively contacting existing customers via phone or email What's in it for me? In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result. In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you'll be paid well, and supported throughout your career so you can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. What do I need? Strong background of face-to-face customer service Ability to multitask in busy environments Able to build relationships with customers from all walks of life Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers Sales or banking experience highly desirable, however we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more What's it like to work there? We aim to provide one big, supportive team of people who help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs. How do I Apply? Start here. Select the APPLY or APPLY NOW button Prior to applying, please ensure you have spoken with your People Leader. At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisitionwestpac.com.au. • Fri, 07 Jun • Westpac

Customer Service Specialist » Box Hill South, Whitehorse Area - Join our fabulous banking team in Box Hill Full time position available Keep taking your career up a notch How will I help? We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our Customer Service Specialist is one of those people. You'll make banking feel like a friendly chat for our customers. Taking the hard work out of it - and using your know-how to match them up with the products and services that best suit their needs. More often than not, you'll spot an opportunity for a customer's money to work harder before they do. And that can make all the difference. What's in it for me? As well as job flexibility and the financial benefits for being part of the Westpac Group (like great banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in community projects as a paid volunteer to help us give Melbournians even more reasons to love their city. What do I need? You need to thrive on good, solid human connection. On friendly chats and genuine support. The customer is key for you - and you'll get a real kick every time you find a new way to make their day or make the most of their money for them. You'll be a team player too - happy to help the people around you succeed as much as you will and celebrating the wins you share as a branch. We'll also consider any hands-on experience you have in a customer service role - particularly if it involved face-to-customer service. What's it like to work there? Although we're a proud part of the Westpac Group, Bank of Melbourne is a distinctive brand in its own right, with its own unique culture. We're locals who love supporting locals, and we're passionate about helping our communities, businesses and people reach their full potential. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs. How do I Apply? Start here. Select the APPLY or APPLY NOW button. At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisitionwestpac.com.au. • Fri, 07 Jun • Westpac

Customer Service Specialist - Apia (Full Time) » Adelaide, SA - becomes available. Adelaide 13 Jun 2024 Join our Apia team in Adelaide as an Apia Specialist and provide exceptional customer service... Specialist and provide exceptional customer service. Permanent full time roles, commencing 10th July. Subscribe for job alerts... • Thu, 06 Jun • Suncorp

Customer Banking Specialist - Cabramatta » Cabramatta, NSW - As the Customer Banking Specialist in our Cabramatta Branch, you’ll: Have in-depth conversations with every customer... delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills... • Thu, 06 Jun • Commonwealth Bank of Australia

Customer Banking Specialist - Cabramatta » Cabramatta, NSW - As the Customer Banking Specialist in our Cabramatta Branch, you’ll: Have in-depth conversations with every customer... delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills... • Thu, 06 Jun • Commonwealth Bank of Australia

Customer Service Specialist - Apia (Part Time) » Adelaide, SA - team in Adelaide as an Apia Specialist and provide exceptional customer service. Part time roles, commencing 10th... July. Adelaide 13 Jun 2024 Join our Apia team in Adelaide as an Apia Specialist and provide exceptional customer service. Part... • Thu, 06 Jun • Suncorp

Customer Banking Specialist - Bourke Street » Melbourne, VIC - Customer Banking Specialist in our Bourke Street Branch, you’ll: Have in-depth conversations with every customer... delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills... • Thu, 06 Jun • Commonwealth Bank of Australia

Customer Service Specialist » Adelaide, SA - if you have: Customer Service focus. Excellent communication and relationship-building skills. Passion for delivering outstanding customer...We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over... • Thu, 06 Jun • Beyond Bank Australia

Healthcare Customer Service Specialist » Australia - Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care. Healthcare Customer Service Specialist Location: Lone Tree, CO Please submit your application by June 28th, 2024 to be considered for the position. Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes. Who we are As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices - more than any other company - helping people of all ages to hear and connect with life's opportunities. Who we are looking for Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Associate. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients. What you will do Wow our customers with every single interaction. Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing. Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc. Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers. What you will need The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs. Ability to guide and educate customers on insurance, orders, service, and billing related inquiries. Technical aptitude and multitasking skills to navigate multiple systems and tools. Effective verbal and written communication skills to interact with customers via phone, email, and chat. Why you will love working with us In addition to career development & training opportunities, we offer competitive wages and benefits. Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5% Competitive medical, dental, vision, life & disability insurance 401(K) with 5% company match and immediate vesting; Employee stock purchase plan Accrue 3 weeks PTO to start, and time off to volunteer Maternity and paternity leave Tuition reimbursement (up to $5,250 annually) Onsite cafeteria (company subsidized) & free onsite 24-hour gym (free classes) Walking distance to RTD train station (Lincoln Station) Smart casual dress code How you will work In this role you should be comfortable working onsite at our headquarters in Lone Tree, CO Paid training to enable your success Hours of operation: 6:00am to 6:00pm Monday through Friday Voluntary Saturday shift of 4 hours 8am to 12pm paid overtime Education and Experience Requirements High School Diploma and 2 Years of experience in healthcare customer service Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external). Work Environment This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Cochlear Americas is an Equal Opportunity Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549. • Thu, 06 Jun • Cochlear

Customer Service Specialist » Box Hill, VIC - a team of great people giving every person who walks into our branches an equally-great experience. Our Customer Service... as much as you will and celebrating the wins you share as a branch. We'll also consider any hands-on experience you have in a customer service role... • Wed, 05 Jun • Westpac

Customer Banking Specialist - Melton » Melton, VIC - You are passionate about helping customers turn their financial dreams into reality We are a customer and community... focused network of branch colleagues Together we can create brilliant customer experiences that matter Please note... • Wed, 05 Jun • Commonwealth Bank of Australia

Customer Banking Specialist - Colac - Full-Time » Colac, VIC - us. See yourself in our team As the Customer Banking Specialist in our Colac Branch, you’ll: Have in-depth conversations with every... have Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent... • Wed, 05 Jun • Commonwealth Bank of Australia

Customer Banking Specialist - Thomastown » Thomastown, VIC - Customer Banking Specialist in our Thomastown Branch, you’ll: Have in-depth conversations with every customer... delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills... • Wed, 05 Jun • Commonwealth Bank of Australia

Customer Banking Specialist - Narromine » New South Wales - safety and wellbeing of your team Use tools to capture customer feedback, and take action to correct any service breaks...You are passionate about helping customers turn their financial dreams into reality We are a customer and community... • Wed, 05 Jun • Commonwealth Bank of Australia

Internal Sales & Customer Service Specialist » Adelaide, SA - About the opportunity We have a great opportunity for someone who loves customer service and sales to join our fun... right here in Adelaide. We're committed to providing great service to our customers and offering quality products quickly... • Wed, 05 Jun • Detmold Group

Customer Service Specialist » Braeside, Kingston Area - Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Come and discover the opportunity to join our Australian Steel Market business as a Customer Service Specialist within our Customer Service Team based in Braeside. As someone who strives for service excellence, you will be the key customer representative to a dedicated portfolio of highly valued key customer accounts. You’ll enjoy the freedom of building and maintaining positive relationships with customers whilst making a significant impact on the business. Are you looking for the next step in your career? Take your expertise and professional knowledge to the next level. You will drive the internal departments to implement and deliver innovative and cost-effective supply chain solutions that will elevate business output. Success in this role will come from your ability to think outside the box and bring fresh ideas to the table. You’ll lead the way in driving growth and efficiency in our supply chain operations and be a key player in our overall success. If you’re looking for an exciting challenge, this is the role for you You will have the opportunity to work with a highly motivated and experienced team, who are committed to delivering exceptional customer service. Working closely with the Customer Service State Manager, you’ll have the opportunity to identify gaps in our processes, share your knowledge in products and processes with your internal team, and advocate for your key customers by influencing internal teams to improve supply and service outcomes. What Will You Do? As a senior member of the team, you’ll be relied upon to lead with enthusiasm, supporting the team to succeed. You’ll use your strong analytical skill set to make data-driven decisions that continuously improve the customer experience, helping us to create smart solutions together. You will also: advocate for the customer and deliver a superior customer experience for your account portfolio, as well as identifying new opportunities for improvement in supply. engage and collaborate with internal stakeholders to provide solutions and deliver product in line with customers business needs undertake analysis projects on a national scale to identify, monitor, and analyse customer and market trends as well as supply performance. coach the team, providing insight and direction to strengthen capability across the national customer service group. support continuous improvement opportunities with our systems and processes, implementing changes for internal teams and customers More About You With your experience in a customer service, supply chain or a sales role, you will bring: a commitment to providing and fostering an exceptional customer experience exceptional attention to detail with the ability to resolve issues, identify solutions and contribute to process improvements a proactive approach and the ability to work within a fast-paced and dynamic environment effective influencing skills to be able to develop and foster strategic partnerships Why BlueScope As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will: create and deliver innovative solutions that drive transformation in our business make an impact that really does shape the world we live in keep growing through continuous learning and development opportunities enjoy the sense of belonging that comes from working with people who genuinely look out for one another At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future. Come and discover us at bluescope.com/life-at-bluescope/careers. Together we can make a world of difference. Applications close Sunday 16 June 2024. • Wed, 05 Jun • BlueScope

Customer Service Specialist » Adelaide, Adelaide Region - Customer Service Specialist Beyond Bank – Branches Posted 5/06/2024 Full time - Permanent Northern Cluster – Waymouth, Prospect, Pelican Plaza, Salisbury and Gawler Closing Date 19/06/2024 Be part of Beyond Bank a bank that is for and with you . We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career. Where and how you can work We currently have an exciting opportunity to join our growing Northern Cluster in our SA Branches. The Relationship Advisor is responsible for advocating Beyond Bank Australia’s core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance. Job Description In the role you will Possess a team player attitude and perform general branch duties as part of your role. Provide a local customer owned banking experience to new and existing customers. Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers. Contribute to a high achieving team environment with your commitment to success and strong work ethic. Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations. You are a good match if you have: Customer Service focus. Excellent communication and relationship-building skills. Passion for delivering outstanding customer service. Strong attention to detail. Lending knowledge desired but not essential. See yourself in our team Reporting to the Branch Manager, you will be joining the Northern SA Branch network, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs. Desired Skills and Experience Why work for Beyond Bank? If you’re passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. And there’s even more benefits: A flexible, and diverse working environment Career development opportunities, training and coaching Annual paid work-life balance days to boost your annual leave Community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. Apply Now To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitmentbeyondbank.com.au Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training. Applications close 19/06/2024 As a certified B Corp we are using our business as a force for good. • Wed, 05 Jun • Beyond Bank

Customer Banking Specialist - Engadine - 20 Hours Per Week » Hurstville, NSW - Banking Specialist in our Engadine Branch, you’ll: Have in-depth conversations with every customer about how we can support... Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills & the... • Wed, 05 Jun • Commonwealth Bank of Australia

Customer Banking Specialist - Box Hill - 24.5 Hours Per Week » Box Hill, VIC - As the Customer Banking Specialist in our Box Hill Branch, you’ll: Have in-depth conversations with every customer... delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills... • Wed, 05 Jun • Commonwealth Bank of Australia

Customer Service Specialist » Kemps Creek, Penrith Area - Join Xylem in the global mission to LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. ACCOUNTABILITIES Strengthen Customer Experience - Own the enquiry to delivery process, supporting sales colleagues operationally: - Enquiry - engage in Discovery with customers, understand application needs. Provide direct advise and support to customers. Promote rental and service, spare parts and project solutions, as applicable. - Quote - prepare and present accurate quotes, executing in Salesforce and DAR (Discount Approvals Request) in accordance with Xylem's pricing policy - Order - efficiently and accurately enter all orders including complex orders which may require assembly or accessories. - Delivery - actively monitor orders and milestone follow-ups. Provide regular updates to customers on delivery status of critical jobs - Support - follow up post-delivery with key customers. - Build technical knowledge in targeted areas of expertise which enable rapid, accurate, and high-quality responses for assigned customers. - Handles and directs enquiries from customers via phone, email, and website. Occasionally host or visit customers in person to further relationships with Key Accounts. - Set-up and assist in onboarding new customers in Xylem. - Manage and resolve customer complaints, disputes, warranty claims, and credits. Internal Collaboration - Enter accurate sales orders and purchase orders, coordinate with production and warehouse team on urgent jobs or special delivery requirements. - Consult with product and application specialists on complex customer technical requests. - Engage proactively in Branch Sales meetings, Financial Flash Calls, and other cross-functional meetings and initiatives. - Participate in forecasting, pricing changes, reporting, and analysis as required. - Provide overflow support and leave coverage for other teams. - Undertake training and provide training which enables operational excellence and process compliance. Drive Continuous Improvement - With Customer Service Leadership, implement defined metrics, processes, and best practices which improve service quality to customers (e.g. enquiry response time, quality of response, resolving customer issues) - Identify and understand areas for customer satisfaction improvement. Influence stakeholders and implement measures to drive improvement - Propose policies and draft procedures to close identified gaps. Adherence to Xylem's safety & quality standards and exhibiting Xylem's Core values is non-negotiable. Other duties may be assigned by line managers to assist functionality of the branch and/or function. Success Measures - Increase NPS Indicator from customers - Achieve customer focused metrics e.g. enquiry response time, quote conversion rates, quality advice and selections - Further depth of knowledge and expertise on different products/applications. - Deliver on operational metrics e.g. outstanding credits IMPACT The Customer Service & Support roles are a critical interface between Xylem operations and our customers. These roles broadly influences the total customer experience, leading to high impact of the Xylem brand perception, and therefore business results. Authentic care for our customers, problem-solving ability, and a positive attitude is required. COMMUNICATION Excellent communication skills are required as the role liaises both internally and externally. They are required to resolve enquiries and concerns in a timely and professional manner. A high level of teamwork and stakeholder management is required. INNOVATION The employee is generally operating within established guidelines and only troubleshooting where required to generate Continuous Improvement opportunities. Creativity in problem solving is encouraged but should be reviewed by Customer Service leadership to ensure there is no conflict with compliance to other functional processes. KNOWLEDGE Technical aptitude is required. Moderate product and applications knowledge should be gained in role to enable rapid responsiveness, accurate processing, and customer satisfaction. Employees should embrace learning about our customers and the markets they serve. RISK Nil DECISION MAKING AUTHORITIES Employees will be able to manage their day to day workload and to make operational decisions to meet business and customer requirements. Any decisions with hard costs must be made according to Xylem's DOA policies. KEY RELATIONSHIPS Internal: Customer Service, Sales, Application Engineers, Product & Applications Managers, Supply Chain, Warehouse, Credit Team, and Service & Rental teams. External: Customers and Suppliers REQUIRED SKILLS / EDUCATION / QUALIFICATIONS Must have: - Technical aptitude or STEM background (Science, Technology, Engineering, Math) - Excellent interpersonal skills with the ability to successfully communicate with customers. - Strong cross-functional collaboration skills and working within teams. - Demonstrated problem-solving capability - Safety and compliance orientation, process execution excellence We value: - Previous experience working in the water industry or a willingness to learn all things water - Competency in using ERPs, CRM software, and other applications. - Project management skills - Resourcefulness, Creativity, and a Continuous Improvement mindset KEY COMPETENCIES The Customer Service Role sits at an important intersection between Sales and Operations, and so requires capability across both models. Key Customer Service competencies: Sales Competencies: Developing Customer/Partner Relationships Sales Competencies: Customer/Partner Responsiveness Sales Competencies: Capture Planning & Sales Execution Operations Framework: Data & Planning Operations Framework: Financial Results Operations Framework: Driving Change LOCALLY REQUIRED INFORMATION Some travel may be required for training & development, and customer interaction. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world. • Wed, 05 Jun • Xylem

Account Executive » Perth, Perth Region - Are you an Account Executive or experienced Assistant Account Executive and seeking the next step in your career? Due to the growth of our client's business, we are recruiting for an Account Executive to join their experienced team and manage their own portfolio. Our client is a brokerage of experienced insurance professionals with a strong belief in the value of exceptional customer service. Specialists in risk and insurance solutions for their clients, with a wide variety of services offered across both commercial and domestic insurance. Our client has a reputation for going the extra mile for their clients, taking pride in finding effective solutions at a competitive price, with a a long-standing reputation in the industry. You will take responsibility for managing a portfolio, primarily across heavy and commercial motor, SME and domestic clients, working collaboratively with the team and supporting each other. We are looking for a friendly, motivated and engaging individual, who is keen to build their career and exceed client’s expectations. Benefits to successful applicant: A competitive remuneration package, based on experience The opportunity to be an integral part of a business with over 40 years of success The opportunity to manage your own portfolio and work in an experienced team, where you grow and develop professionally Exposure to a range of insurance sectors and products Excellent working environment and team-based culture, a friendly and supportive culture Opportunity to grow their career and develop client relationships Duties and responsibilities include: Responsibility for a portfolio of SME and commercial business Coordinate renewals, new business, quoting and remarketing across the portfolio Develop and maintain strong relationships and build partnerships Provide risk management advice and comprehensive insurance knowledge to clients Maintain industry/market knowledge Provide an outstanding and efficient service to all customers We are looking for someone with: Broking experience across SME and Domestic products, with heavy or commercial motor experience highly considered Tier 1 Broking Qualification preferred but not required The ability to build strong client relationships and maintain good client retention A willingness to learn and be flexible in a growing and innovative environment Excellent verbal and written skills, with the ability to communicate at all levels Enjoy being part of a team and contributing to a positive culture If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Jesse Dunbar at Fuse Recruitment on 0412 939 951. At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role SCR-jesse-dunbar ChooseFuse • Wed, 05 Jun • Fuse Recruitment

Customer Experience Specialist » Melbourne, VIC - , and work smart. Why not discover where we can go? Job Description The Customer Experience Specialist is pivotal in focusing... relationships whilst monitoring service delivery and quality. Support team mates to collectively achieve desired customer outcomes... • Tue, 04 Jun • TAL

Customer Service Specialist » Melbourne, VIC - Our Customer’s Needs-Brilliant When It Matters’. As an Estate, Settlement and Support Specialist you are expected to bring these..., equipping you with the ability to successfully handle challenging conversations and deliver empathetic customer service... • Tue, 04 Jun • Commonwealth Bank of Australia

Virtual Senior Customer Service Specialist » Melbourne, VIC - questions to better identify and understand their needs. The role of Virtual Senior Customer Service Specialist is a key..., creating a stress-free, seamless experience for each person you serve. As a Virtual Senior Customer Service Specialist... • Tue, 04 Jun • Westpac

Customer Service Specialist » Dudley Park, Port Adelaide Area - Become part of a proven and successful business Enter a unique and growing market Australian owned company Join a dynamic and supportive team with ongoing c areer opportunities Deliver great Customer Service with a sales focus Work business hours - Monday through Friday Structured training and development program This is a great opportunity to become an integral part of a privately owned and operated Pure Water Specialist, recognised as the industry leader. About Puratap With over 20 years' experience, Puratap manufactures and retails water purifiers, providing clean, pure drinking water to households across South Australia. Puratap is an organisation that understands the importance of people and quality within its business and provides a unique opportunity for the right person to become an integral part of its friendly and supportive customer service Call Centre in easy to get to Dudley Park. People from all walks of life have become part of our Customer Service team. In order to be successful you will need to enjoy customer service, be confident and well-spoken. About The Position The person we are seeking enjoys working in a supportive team environment, will be flexible, able to prioritise and have a positive approach to customer service. You will be responding to inquiries through outbound and inbound calls to existing and new customers. This will be in conjunction with using state of the art customer communication technology, to help facilitate customer communication. You will enjoy promoting our core business which ultimately is the benefits of enjoying unlimited pure clean water. You will receive individual attention and support from our Management Team and the existing team in all aspects of liaising with Puratap customers and providing customer service. The successful applicant will be a person who possesses the following attributes: Takes pride in sharing in our branding message Has impeccable customer service ethics Demonstrates good communication skills Confident when talking to a variety of people on the phone Confident with electronic correspondence Displays a commitment to the success of the Puratap business Has a positive and enthusiastic attitude Is punctual and reliable Has an exceptional record with achieving sales targets (Desirable) Ideally you will have previous experience within a customer service environment. If you are a highly motivated and energetic individual with a good telephone manner, enjoys utilising technology and who would like to develop their customer service skills within a successful and growing business then we would like to hear from you Apply now • Tue, 04 Jun • Puratap Pty Ltd

Customer Banking Specialist - Yass » New South Wales - You are passionate about helping customers turn their financial dreams into reality We are a customer and community... focused network of branch colleagues Together we can create brilliant customer experiences that matter Please note... • Tue, 04 Jun • Commonwealth Bank of Australia

Customer Experience Specialist » Melbourne, VIC - , and work smart. Why not discover where we can go? Job Description The Customer Experience Specialist is pivotal in focusing... relationships whilst monitoring service delivery and quality. Support team mates to collectively achieve desired customer outcomes... • Tue, 04 Jun • TAL

Customer Service Specialist » Eveleigh, Sydney - Do Work That Matters. CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialist to join our Funding & Settlements team within Business Lending Operations. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We currently have multiple opportunities Including one permanent and one secondment role, which are both great ways to upskill and deepen your knowledge across Business Lending Operations About the role Within the Commercial Funding & Settlements team, you will be responsible for managing the funding and settlement process for Business and Commercial loans. You will also collaborate with internal stakeholders in order to successfully process complex settlement matters. This team also reviews and analyses complex facility agreements, assists with loan drawdown activities which ensure we meet our customer's needs. This role will have an Indicative Salary between $70,000 and $80,000 base per annum. Other responsibilities include: Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues Identifying opportunities to improve the processes within your team or work area. Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues. Contributing to and/or completing reconciliations Completing general administrative duties as required Practising prudent risk management by identifying and responding to business risks About you. To be successful in this role, the ideal candidate should have: Demonstrated knowledge and experience of the home lending/commercial lending process. Strong customer service experience with the ability to build relationships with relevant stakeholders. High attention to detail and accuracy Strong work ethic with a team orientated outlook From here, the opportunities are endless. At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/06/2024 • Tue, 04 Jun • Commonwealth Bank

Customer Service Specialist » Perth, WA - Service Specialist, you will be a self-starter who is passionate about delivering excellent customer service and building... Previous Disputes investigation experience A sound customer service background. The Customer Service Specialist reports... • Mon, 03 Jun • Bankwest

Customer Banking Specialist Relief - Dubbo » New South Wales - You are passionate about helping customers turn their financial dreams into reality We are a customer and community... focused network of branch colleagues Together we can create brilliant customer experiences that matter Please note... • Mon, 03 Jun • Commonwealth Bank of Australia

Customer Service Specialist » Hurstville, NSW - Customer Service Specialist - Hurstville Open to Full time Candidates Must be an Australian Citizen or Permanent... As a customer service specialist you will deliver high quality customer service and play a key role in supporting their customers in... • Mon, 03 Jun • Randstad

Customer Service Specialist (IAM) » Pyrmont, Sydney - Competitive Salary: $65,000 - $70,000 Super Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200 industry experts, our people, technology, and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers What we're looking for: Tertiary qualification or 2 years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits Why join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Competitive salary and bonus scheme Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer Comprehensive coverage of travel expenses and accommodation provided for annual efm events in Melbourne • Mon, 03 Jun • efm

Customer Sales & Service Coordinator » Bundamba, Ipswich - Non-customer facing role Full time role – Monday – Friday Competitive salary Bonus Scheme Benefits On-the-job training – genuine career pathway A great opportunity now exists for an experienced Customer Sales & Service Coordinator to join our small and friendly team. WHAT'S ON OFFER: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment on-the-job training, genuine career and progression pathway Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About You You will be a self-motivated customer service specialist who enjoys working in a high-performance culture. To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test. Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." How To Apply If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you. APPLY NOW No recruitment agencies, please. • Mon, 03 Jun • Capral

Customer Support Specialist | Insurance » Sydney, NSW - across the company, they are looking for an enthusiastic and driven Customer Support Specialist to join their Sutherland Shire... customer service / contact centre environments are strongly encouraged to apply** To be considered for this position... • Mon, 03 Jun • Design & Build Recruitment • $65000 - 75000 per year

Customer Education Specialist » Sydney, NSW - to join one of Australias largest outsourced salary packaging companies who are known for their award winning levels of customer service...! Their aim is to help people enjoy more of their income and are looking for customer focused individuals who are ready... • Mon, 03 Jun • Atlam Group

Customer Service / Claims Specialist » Perth, WA - Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members... for success with ... Click here to view more detail / apply for Customer Service / Claims Specialist... • Mon, 03 Jun • Atlam Group

Customer Service Specialist » Eveleigh, NSW - Do Work That Matters. CommBank’s Business Banking Operations (BBO) function is looking for Customer Service... between $70,000 and $80,000 base per annum. Other responsibilities include: Providing superior levels of internal and external customer service... • Sat, 01 Jun • Commonwealth Bank of Australia • $70000 - 80000 per year

Customer Experience Specialist » Melbourne, VIC - to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team... place. How you'll make an impact Xero's Customer Experience Team works together to provide 24/7 support to Xero users... • Sat, 01 Jun • Xero

Customer Service Specialist » Mulgrave, Monash Area - As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Position Title: Customer Service Specialist Location: Dandenong South, Victoria Position Overview Enjoy the fast pace and use your super star Customer Service skills to service clients and sales teams alike in this full time, permanent Dandenong South based role. HB Fuller has been a global industry leader in industrial adhesives for more than 130 years and are looking to expand their local customer service team. Primary Responsibilities Reporting to the Customer Service Manager, the selected candidate will be responsible to take received customer orders to meet customer demands, may include export shipments when applicable. Scope of duties: Input, monitor and coordinate customer orders (30-40 p/day) Manage all customer enquiries (20 - 30 p/day) Accurate pricing data entry Prepare customer credit adjustments, and customer invoices Communicate transit times, coordinate PODs and ETAs for customer orders Communicate with internal departments as required to provide support Minimum Requirements To be considered for the role you must possess:- Hands on experience in a fast paced working environment Experience with SAP very highly regarded for this role Minimum year 12 secondary education 3-5 years experience in a similar customer service environment Numerical data entry speed of 8500 alpha numerical p/hr Professional and friendly phone manner Able to contribute proactively within a team setting Intermediate level knowledge of MS Word and Excel Previous experience in processing DG export shipments would be advantageous. Victorian Drivers Licence H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification. H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation. • Sat, 01 Jun • H.B. Fuller

Customer Banking Specialist - Swanston Street » Melbourne, VIC - Banking Specialist in our Swanston Street Branch, you’ll: Have in-depth conversations with every customer about how we can... delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills... • Fri, 31 May • Commonwealth Bank of Australia

Customer Service Specialist » Perth, WA - . Excellent customer service skills A passion for building lasting customer relationships and serving the local community Able... to work in a dynamic customer service environment Excellent problem solving and analytical skills Banking or Financial... • Fri, 31 May • Beyond Bank Australia • $63000 - 70000 per year

Customer Sale & Service Coordinator » Kilburn, Port Adelaide Area - Competitive salary sales bonus scheme Non-customer facing role A great opportunity now exists for an experienced Customer Service Champion to join our small and friendly team. WHAT'S ON OFFER: Sales Target bonuses and incentives Access to Capral’s amazing employee benefits Work with an established successful and supportive team Training and career progression provided. Primary Responsibilities: Attending all Customer Service enquiries on both Phone and via Email Processing of Sales orders and Credits Providing customer quotes, quote follow ups, order status updates, lead times etc Providing technical product information and support to customers Supporting our sales team About You You will be a self-motivated customer service specialist who enjoys working in a high-performance culture. To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a customer centric approach to all verbal and written communication If you are looking for a new challenge with a dynamic and energic team, then don’t hesitate to apply now. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test. Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." How To Apply If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you. APPLY NOW No recruitment agencies, please. • Fri, 31 May • Capral

Customer Service Specialist » Dandenong South, VIC - for a skilled and enthusiastic Customer Service Specialist. Responsibilities Our client is seeking an experienced Customer... Skills / Experience Experience working in a Customer Service/Administration role is essential Computer literate... • Thu, 30 May • Sharp & Carter

Customer Service Specialist - Remote » Australia - ? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions...? If so, this is the role you’ve been looking for! We are currently looking for passionate experienced Customer Service... • Thu, 30 May • Probe

Customer Service Specialist » Perth, Perth Region - Customer Service Specialist Beyond Bank – Branches Morley Part time: 45 hours a fortnight $63,000- $70,000 (FTE) Be part of Beyond Bank a bank that is for and with you . We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career. Where and how you can work This role will be located within our Morley branch. The Role We currently have an exciting opportunity to join our Morley team. The Relationship Advisor is responsible for advocating Beyond Bank Australia’s core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance. In the role you will Provide a local customer owned banking experience to new and existing customers Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers Contribute to a high achieving team environment with your commitment to success and strong work ethic Manage customer bank accounts, including opening, closing, and overseeing transactions Collaborate with specialists in the business to deliver the best solution for the customer Job Description About you You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction. Excellent customer service skills A passion for building lasting customer relationships and serving the local community Able to work in a dynamic customer service environment Excellent problem solving and analytical skills Banking or Financial services experience desirable, but not essential See yourself in our team Reporting to the Senior Relationship Manager, you will be joining the Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs. Desired Skills and Experience Why work for Beyond Bank? If you’re passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. And there’s even more benefits: A flexible, and diverse working environment Career development opportunities, training and coaching Annual paid work-life balance days to boost your annual leave Community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. Apply Now To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitmentbeyondbank.com.au Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training. Applications close 13/06/2024 As a certified B Corp we are using our business as a force for good. • Thu, 30 May • Beyond Bank

Customer Service Specialist » Bayside Area, Melbourne Region - Looking for a passionate, friendly and enthusiastic customer service specialist to join this energetic team About You You are a positive and proactive worker who enjoys working in a fast-paced and challenging environment. You must be autonomous and quick to learn, with a solution-focused approach to solving problems. This is a temp to perm opportunity for a skilled and enthusiastic Customer Service Specialist. Responsibilities Our client is seeking an experienced Customer Service Specialists who is multi-skilled. Typical responsibilities include but are not limited to; Liaising with key internal and external stakeholders Answering high volume calls and emails Updating and maintaining internal databases Extensive data entry Filing, printing and scanning Booking and coordinating video conferences Virtual training and meetings Skills / Experience Experience working in a Customer Service/Administration role is essential Computer literate to intermediate/advanced level including (Excel, MS office suite & internet) Excellent telephone manner, communication skills and customer service Ability to work within a high volume, team environment Discretion in relation to confidential information Good written communication skills Demonstrated ability to take initiative in problem solving and in exercising judgement Benefits: These roles will be local to you, parking onsite Friendly team, supportive and social Well being benefits for permanent staff members. About the company Our client is highly reputable in the manufacturing industry supplying to well known brands in many diverse industries Located in Dandenong South, this organisation is looking for an experienced, friendly and professional Customer Service professional to join their successful and energetic team To register interest please follow the link below. Or for a confidential discussion surrounding these roles, please contact Amanda Coad at acoadsharpandcarter.com.au • Thu, 30 May • Sharp & Carter

Customer Service Specialist » Griffith, Griffith Area - Customer Service Specialist Beyond Bank – Branches Griffith 12-month full-time contract 75 hours per fortnight Salary: $63,600 - $74,500 Be part of Beyond Bank a bank that is for and with you . We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career. Job Description The Role We currently have an exciting opportunity to join our growing Griffith team. The Relationship Advisor is responsible for advocating Beyond Bank Australia’s core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance. In the role you will Possess a team player attitude and perform general branch duties as part of your role. Provide a local customer owned banking experience to new and existing customers. Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers. Contribute to a high achieving team environment with your commitment to success and strong work ethic. Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations. Desired Skills and Experience About you You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction. Extensive customer service experience Experience in banking and/or lending is desirable. A passion for building lasting customer relationships and serving the local community. The ability to work cohesively as part of a collaborative team. Excellent problem solving and analytical skills. About the See yourself in our team Reporting to the Senior Relationship Manager, you will be joining the Griffith Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs. Why work for Beyond Bank? If you’re passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. And there’s even more benefits: A flexible, and diverse working environment Career development opportunities, training and coaching Annual paid work-life balance days to boost your annual leave Community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. Apply Now To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitmentbeyondbank.com.au Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training. Applications close 24/06/2024 As a certified B Corp we are using our business as a force for good. • Wed, 29 May • Beyond Bank

Customer Service Specialist » The Rocks, Sydney - Job Summary: The primary responsibilities of this role include timely and organised logistics management of stock deliveries, stock shipments, stock warehousing, and to facilitate the customer product repairs process, liaising with Customers and the Masimo Technical Services team. This position will support the country manager with office administration management. The Customer Service Specialist also assists with customer order completion, from receipt of purchase order through to pick and pack and shipment to customers. As a member of the Sales Operations Team responsiveness to customer enquiries is also required. The Customer Service Specialist works closely in a team environment with the Sales Operations Specialist and, and other duties may be assigned and prioritised by the Sales Operations Manager South Korea. This position demands a driven, high-energy, dedicated team player who can work well under pressure, catch on quickly and someone who is adaptable to change but can also stick to a routine with superb time management skills. Excellent communication skills (written and verbal) and a high level of attention to detail are required. Duties & Responsibilities: Logistics Receiving Receive in stock replenishment orders Physically check completion of all orders on arrival Visually inspect, check completion of all orders, reporting defects or concerns to the Sales Operations Managers Enter stock arrivals into the Expandable ERP system Warehouse Inventory Management Warehousing Manage 3PL to organize and maintain a logical and accessible system for all warehoused stock by physically separate incoming vs outgoing stock Work with 3PL to ensure timely execution of all customer orders by assisting with the Pick & Pack process Immediate escalation of unresolved order fulfilment to the Sales Operations Manager Inventory Control Assist 3PL with stocktaking and stock management Advise Sales Operations Specialist of low stock levels Assist with physical inventory counts if required Product Repair Process Repairs Management Manage shipment of customer product returns to the US Tech Services Department Communicate with customers to ensure complete complaint reporting, including accuracy in detail, to accelerate the repair process Ensure all returns include the required authorisation via the RMA form Account for all customer product components at all times Liaise directly with Tech Services in APAC and US as required Manage customer technical queries via assistance and advice from Tech Services RMA Returns Advise customers of the RMA process Receive in all products for repair with the RMA from customers Unpack and visually inspect RMA product when received from field in preparation for return shipment to Tech Services Advise Tech Services APAC on data entry for Agile and Expandable that is required Arrange transport services for returns to the US for repair Review packing slips from US Tech Services to Korean customers for repaired items, and advise customers of imminent return Log all episodes of repaired items in local data repository for quality management review Customer Service Pick & Pack Orders Assist 3PL with Pick & Pack, when required Enter Customer Purchase Orders into the Expandable ERP system Receive and log customer orders received by email, fax or other methods Check prices on all Customer Purchase Orders match contract or quote prices Check all details on customer orders including address, special requests, part numbers, part descriptions, quantities are correct Resolve incorrect or incomplete orders by immediate and direct communication with customers and / or the sales person Proactively manage customer delivery requirements such as delivery times or specific and detailed instructions where required Customer Enquiries Respond to customer queries on pricing, proof of delivery (POD), shipment tracking, and etc. Prioritise answering of phones and rapid response to all customer queries Assist with customer queries regarding order status or other related issues Provide basic customer support and gather information to help trouble shooting for technical issues Office Administration Management Coordinate office expenses and activities including supplies ordering and re-stocking, cleaning management etc. Office Administration- Maintaining office supplies and overall maintenance of the office. Other duties as assigned Minimum & Preferred Qualifications and Experience: Minimum Qualifications: Minimum two (2) years customer service experience Proficient computer skills: order entry, MS office, particularly MS Excel Organized, attention to detail, logical and cares about precision Excellent problems solving skills and ability to work independently Punctual, results oriented, a self-starter, can wear many hats, has experience in busy work environments Trustworthy and professional Preferred Qualifications: Familiarity with medical devices Experience with medical devices preferable Experienced order entry and ERP skills Education: Bachelor degree preferred Physical requirements/Work Environment NA • Wed, 29 May • Masimo Corporation

Customer Service Specialist » Dandenong South, VIC - that enable customers to bring world-changing innovations to their end markets. Position Title: Customer Service Specialist... Location: Dandenong South, Victoria Position Overview Enjoy the fast pace and use your super star Customer Service skills... • Tue, 28 May • H.B. Fuller

Customer Service Specialist » Australia - service experience Experience in banking and/or lending is desirable. A passion for building lasting customer relationships...We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over... • Mon, 27 May • Beyond Bank Australia • $63600 - 74500 per year

Customer Sales & Service Coordinator » Campbellfield, Hume Area - Competitive salary sales bonus scheme Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Sales & Service Coordinator to join our small and friendly team. WHAT'S ON OFFER: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment On-the-job training, genuine career and progression pathway Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About You You will be a self-motivated customer service specialist who enjoys working in a high-performance culture. To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test. Employment at Capral Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. "As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position." How To Apply If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you. APPLY NOW No recruitment agencies, please. • Mon, 27 May • Capral

Customer Service Specialist » Hurstville, NSW - Customer Service Specialist - Hurstville Open to Full time Candidates Must be an Australian Citizen or Permanent... As a customer service specialist you will deliver high quality customer service and play a key role in supporting their customers in... • Sat, 25 May • Randstad

Customer Service Specialist » Australia - Job Title: Customer Service Specialist The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Who are we? We are a Global Leader in Customer Service Excellence and provide customer service on behalf of our clients. We work behind the scenes operation representing many of the brands and organisations you know and love We strongly believe in investing in the future and in promoting from within. As a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success We pride ourselves on a culture rich in diversity, openness, and integrity. About the Role As a Customer Service Specialist, you will be representing a new client as the frontline of the business. On top of being established within a brand-new team, you will be tasked with resolving general and complex customer enquiries, handling outbound campaigns, and providing advice while demonstrating the highest level of customer service. Key Role Details Hourly rate of $24.87 - $27.57 Super Incentives Operational Hours: National Service Delivery 7:00am - 7:00pm (Monday - Friday) Full-time and Part-time roles available - PT roles must be available to attend a FT initial 4-week training Screening now for an early June start date Location: Work from Home Initial equipment collection required Successful applicants must be able to collect IT equipment from: Adelaide, Albury, Brisbane, Canberra, Dandenong, Geelong, Gosford, Hobart, Melbourne Newcastle, Sydney, Townsville and Wollongong. Who are you? Must be an Australian Citizen and at least 18 years of age Must have minimum 25Mbps download and 5Mbps upload for home office Passionate about customer service Eager to work towards goals and targets Confident and capable in using computers and systems Existing experience within a contact centre environment - highly desirable Exceptional communication and interpersonal skills What's in it for you? A diverse and inclusive work environment Full time paid training Development and career progression opportunities Structured support system to help you thrive from a home work environment Concentrix calendar events Rotating roster - No weekend work If you are excited to take on a new challenge and be part of a brand-new team that will help create game-changing journeys for employees and customers, APPLY NOW Applicants must pass a police check and other pre-employment checks Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. Location: AUS Work-at-Home Queensland Language Requirements: Time Type: Part time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents • Sat, 25 May • Concentrix Corp.

Customer Service Specialist » Perth, Perth Region - Seeking a Customer Service Specialist to join a rapidly expanding team in the Driver Assistance Systems industry. Our client specialises in Driver Assistance Systems, offering drivers innovative safety support features including automatic emergency braking, lane keep assistance, cruise control, cross traffic detection, park assistance, blind spot detection, and more. With a rapidly growing presence across SA, NSW, QLD, VIC, and now expanding in Perth, WA, our client is at the forefront of redefining safety standards in the automotive industry. Position Overview: Our client is seeking a dedicated Customer Service Specialist to join their team in Perth, WA. As a Customer Service Specialist, you will play a pivotal role in ensuring exceptional customer experiences by providing support, resolving inquiries, and coordinating service appointments for their Technicians. Responsibilities: Liaise with partnered Repairers & Insurers to facilitate seamless communication and collaboration. Respond promptly and effectively to incoming phone calls and emails, addressing customer inquiries and concerns. Coordinate service appointments for local on-road Technicians, ensuring high standards of customer service and technical support. Convert quotes to work orders and process daily invoices with accuracy and efficiency. Assist with special projects and ad hoc duties as required to support the operations of the team. Maintain strong relationships with local repairers, insurance partners, and industry bodies. Requirements: Genuine interest in motor vehicles and a passion for automotive technology. Excellent interpersonal skills with the ability to build rapport and drive solutions for customers. Strong problem-solving abilities and the capability to simplify complex issues for customers. Demonstrated motivation to achieve and exceed targets in a customer service environment. High interest in continuous learning and generating innovative ideas. Expectations: Prior experience within a dealership, motor vehicle body repair center, or insurer is advantageous. Ability to complete administration and paperwork accurately and comprehensively. Competency to work independently and take ownership of tasks until resolution. Positive attitude, self-motivation, and flexibility to adapt to changing priorities. Strong commitment to providing exceptional customer service with excellent written and verbal communication skills Be part of a growing and successful team, with real career progression For further information on this role, please contact Amy Feakes on 0482 099 168, quoting reference number AA7520 . Resumes and applications can be sent to jobsautorecruit.com.au • Fri, 24 May • AUTOrecruit

Customer Service Specialist » Mascot, Rockdale Area - Job Req Number: 81318 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Sydney. The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. This role reports to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints. Your typical day at DSV: Establish strong customer service relationship with customers. Provide customers with service information (either verbally over phone or via email, TEAMS or CW1) - including sourcing rates and other DSV Services. Transfer customer calls to appropriate team members. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires that are not immediately resolved. Enter data into in-house computer system and produce data/reports as required. Ensures all quotations are created in CW1 and Client rates are managed for autorating. Ensure all customer details are maintained and kept up to date. About you: Experience in customer service role within the relevant industry Experience using CargoWise One is preferred. Why DSV? DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career. Visit dsv.com and follow us on LinkedIn, Facebook and Twitter. open/close Print Share on Twitter Share on LinkedIn Send by email • Wed, 22 May • DSV Road Transport

Apple Specialist - Retail Customer Service and Sales - (Seasonal) » Hornsby, Hornsby Area - Summary Posted: 8 Jun 2024 Role Number:114437991 Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other. As a Specialist, it starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work. In this role, you could work full-time, part-time, or part-time temporary. Description As a Specialist, you’ll become highly skilled at uncovering customers’ needs, then following through with meaningful solutions. Not only are you the first person customers meet when they enter the store, but you’ll be the person who guides them - advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. You’ll be provided with training to be successful. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount - both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products. Note: Apple benefits programs vary by country and are subject to eligibility requirements. Preferred Qualifications You have agility to learn new products and features with an interest in technology, particularly Apple products. Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. You’re passionate about Apple and eager to share that passion with others. You’re willing to learn and embrace Apple’s unique style of service. You have strong people skills - you’re approachable, a good listener and empathetic. Your work hours will be based on your availability and business needs and may vary week to week. • Tue, 21 May • Apple

Apple Specialist - Retail Customer Service and Sales - (Seasonal) » Sydney, Sydney Region - Summary Posted: 8 Jun 2024 Role Number:114437991 Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other. As a Specialist, it starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work. In this role, you could work full-time, part-time, or part-time temporary. Description As a Specialist, you’ll become highly skilled at uncovering customers’ needs, then following through with meaningful solutions. Not only are you the first person customers meet when they enter the store, but you’ll be the person who guides them - advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. You’ll be provided with training to be successful. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount - both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products. Note: Apple benefits programs vary by country and are subject to eligibility requirements. Preferred Qualifications You have agility to learn new products and features with an interest in technology, particularly Apple products. Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. You’re passionate about Apple and eager to share that passion with others. You’re willing to learn and embrace Apple’s unique style of service. You have strong people skills - you’re approachable, a good listener and empathetic. Your work hours will be based on your availability and business needs and may vary week to week. • Tue, 21 May • Apple

Customer Service Specialist » Perth CBD, Perth - This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and Group regulatory projects. Our people are dedicated to providing exceptional service, and show care, courage and commitment every day. Everyday Banking Operations (EBO) complete operational processes for our CBA consumer finance products including credit cards and personal loans, along with home loan activities such as post settlements, discharges, construction loans, progress payments and government grants. Our teams are primarily located in Adelaide, Melbourne, Perth, Sydney and India. Together we focus on providing efficient, high-quality service with a clear differentiation in meeting and exceeding our customers' needs. The Disputes Operations Team manage and resolve transaction disputes raised by customers across Bankwest and CBA. As a Customer Service Specialist, you will be a self-starter who is passionate about delivering excellent customer service and building strong relationships with stakeholders. You will possess the following attributes: A CAN do attitude, with the ability to work toward measures that deliver customer experience and service quality The ability to grasp concepts in a fast-changing environment Previous Disputes investigation experience A sound customer service background. The Customer Service Specialist reports to the Manager, Disputes Operations who has 12-15 direct reports. What your Role Will involve: You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities. Core responsibilities: Assess disputed card transaction cases in accordance with the applicable scheme rules, identifying the appropriate case resolution Engage with internal and external stakeholders to investigate the root cause for disputed transactions Contact customers to collect and document information that may be used to resolve outstanding disputes - this may include making proactive outbound calls to customers to obtain additional information required to resolve their dispute Ensure that all disputes cases are handled in accordance with regulatory requirements. What will you need to succeed in this role Proven ability to effectively plan and coordinate incoming work and enquiries (essential) Experience in a customer-service role, ideally in retail banking, call-centre - or a similar customer-facing environment (essential) Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes (optional) Knowledge of the Disputes resolution process (optional). Strong analytical and problem-solving skills Excellent communication and stakeholder management skills A service-based mindset with strong customer focus Highly motivated, result-driven, team and customer-focused Detail oriented - strong attention to detail, thorough and accurate Good Judgement - exercise critical thinking, analysis and assessing and taking ownership of outcome If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 09/06/2024 • Mon, 20 May • Commonwealth Bank

Customer Service Specialist » Yatala, QLD - Strong customer service skills is the first criteria we are seeking combined with an interest in recreational sporting or leisure...; Minimum 3 years customer service experience (retail or wholesale) Proven customer service skills Excellent communication... • Sun, 19 May • Stenhouse Recruitment Services

Customer Service Specialist - Yard Havelock North » Australia - Tumu Hawkes Bay is one of the largest building product suppliers on the East Coast of the North Island, including manufacturing our own Frames & Trusses. The business is ever expanding whilst still holding firm to our core values that have guided us to success thus far. Our well-respected company is committed to our clients. Their business success is as important as our own. TUMU is also part of NZ Distribution which you may recognise as PlaceMakers & Mico which belong to the wider Fletcher Building Group, so the possibilities are endless. About the role: Join our Tumu Havelock North team, working 45 hours per week across 5 days (Monday to Friday) with one rostered Saturday every three Saturday. The position is permanent full-time. This role will be working within a fun and hardworking team, key responsibilities include: Meeting & greeting customers and delivering a high level of customer service Assisting Trade & DIY customers with product information and technical knowledge Preparing orders Stock Management in the yard and bulk store Housekeeping in the yard and bulk store About you : Your flexible approach and excellent customer service skills will certainly come in handy in this busy role : A can-do attitude A quick learner with a practical hands-on approach Forklift OSH and F endorsement or some previous forklift experience (or have a full driver licence and willing to gain Forklift OSH & F endorsement certificate) Computer literacy Experience in retail / customer service An interest or knowledge of building products (or willing to learn) What's in it for you? Remuneration will reflect the position and experience of the preferred candidate including: Access to group discounted Health Insurance through Southern Cross Professional and personal development Access to our Health & Wellbeing initiatives including an Employee Assistance Programme Internal performances recognition scheme Expect generous staff-buying privileges and genuine opportunities for development that come with being part of the wider Fletcher Building Group This is an opportunity to join a highly regarded and successful Hawkes Bay business. Please apply today and all applications will be treated with the strictest confidence. We look forward to receiving your application Please note - A pre-employment medical, including a drug test will be required as well as being fully eligible to work in NZ. We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. • Sun, 19 May • FLETCHER BUILDING LIMITED

Customer Service Specialist » Lane Cove, NSW - About the role: We are seeking an enthusiastic and motivated Customer Service Specialist to join our Lane Cove team... (desired, but not essential) Care about providing exceptional customer service Communicate effectively and appropriately... • Sat, 18 May • ORS Group

Customer Service Specialist » Perth, WA - Service Specialist, you will be a self-starter who is passionate about delivering excellent customer service and building... Previous Disputes investigation experience A sound customer service background. The Customer Service Specialist reports... • Sat, 18 May • Commonwealth Bank of Australia

Customer Service Specialist » Lane Cove, Lane Cove Area - Excellent Career Progression and Professional Development Opportunities Full time position working Monday - Friday 9am - 5pm Join our amazing Team in Lane Cove About the role: We are seeking an enthusiastic and motivated Customer Service Specialist to join our Lane Cove team. Working with a national administration team to support business functions. This is a full time position working Monday – Friday. Your Duties: Managing Incoming telephone enquiries and passing on messages as required. Managing bookings and rescheduling for NDIS services. Allocating new referrals to appropriate clinicians based on experience, location and skill set. Organising interpreter / AUSLAN services as required. Ownership of site presentation, cleanliness and events preparation. Completing site audits as required. Listening and taking appropriate action from voicemail requests Reviewing and forwarding Faxes as required Creating and updating electronic records for existing clients Assisting with reporting as required Other additional administration duties as required Role requirements: Administration and/or reception experience (desired, but not essential) Previous Health knowledge (desired, but not essential) Care about providing exceptional customer service Communicate effectively and appropriately Take pride in your work and focus on excellent quality Willingness to learn Data entry skills Exceptional attention to detail, organisational and time management skills Ability to monitor personal workload and manage own time Ability to work effectively as part of a team Willing to undergo a National Police Check Hold a or be willing to obtain Working with Children or Vulnerable Person check Want to join the team? ORS is one of the largest and fastest growing national allied health and workplace rehabilitation providers in Australia, and has a proven track record and reputation for providing high quality evidence-based and client centred services for almost 30 years We love attracting talented, ambitious, and driven individuals who are looking for an opportunity to grow with and contribute to a growing business that cares about its people and their ideas. We live by strong company values and brand promises to ensure that we continue to be the best at what we do At ORS, our purpose is to “transform lives through allied health services that work” and our company values drive the behaviour that supports us achieving this: We are PASSIONATE about achieving individual’s goals and transforming lives We continually improve through always seeking EXCELLENCE We believe in the POTENTIAL and recognise the strengths of every individual We get things done FAST by keeping things simple With over 7000 clients, ORS provides a wide range of private and funded allied health services across Australia, in key industries including: NDIS Workplace Rehabilitation & Health Aged Care Schools EAP Medicare We look for people who: Care about providing exceptional customer service and quality supports Are motivated and inspired to make a difference Are ambitious and keen to continue learning Are able to work independently and as part of a team Are flexible and enjoy working within an ever-changing and fast-paced environment Are passionate about helping people to achieve their goals We also provide: Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools. Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists. Intensive induction program , run by our supportive Strategy and Performance team, to ensure that you are the best that you can be as quickly as possible Opportunities for career progression and advancement due to our priority to promote from within first. Employee Assistance Program and internal client debriefing. Exclusive health and wellness program including a $150 health kick reimbursement, annual subscription to the Calm app, massages, fruit at work, discounted health insurance, annual flu shots, and paid parental leave. Strong and positive reputation within our industry , so you can work for a provider that you can be proud of. Please ' Click Apply' for this role and attach your Resume and Covering Letter. If you would like to discuss this opportunity first or be considered for any of our other roles, please email careersorsgroup.com.au The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT and people with disabilities for positions within our company. Video • Sat, 18 May • ORS

Customer Service Specialist » Sydney, Sydney Region - Expressions of Interest Beyond Bank – Branches Expressions of Interest Customer Service Specialist Roles Based in Hunter / Newcastle Region Be part of Beyond Bank a bank that is for and with you . We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career. Job Description The Role Are you looking for an exciting opportunity to be a part of a leading financial services organisation that really cares about our community? Our Hunter & Newcastle Branch network is looking for expressions of interest to join their team and serve their local communities. We are looking for passionate, driven and experienced customer service people to join our Hunter / Newcastle team. In this role you will have the opportunity to work with a broad variety of internal stakeholders and help our communities to make a difference and change lives. In the role you will: Possess a team player attitude and perform general branch duties as part of your role. Provide a local customer owned banking experience to new and existing customers. Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers. Contribute to a high achieving team environment with your commitment to success and strong work ethic. Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations. Desired Skills and Experience About you You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction. Demonstrated experience in retail banking or customer service environment Commitment to success and a strong work ethic Excellent problem solving and analytical skills A passion for building lasting customer relationships and serving the local community About the See yourself in our team Reporting to the Senior Relationship Manager, you will be joining the Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs. Why work for Beyond Bank? If you’re passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. And there’s even more benefits: A flexible, and diverse working environment Career development opportunities, training and coaching Annual paid work-life balance days to boost your annual leave Community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. Apply Now To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitmentbeyondbank.com.au Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training. Applications close 03/06/2024 As a certified B Corp we are using our business as a force for good. • Fri, 17 May • Beyond Bank

Online Customer Service Support - women's fashion » Melbourne, Melbourne Region - Head office customer service role in Melbourne's East. Fashion apparel (or similar) experience is desired. Salary $50k-$60k super Our client is a well established womenswear fashion retailer and wholesaler. They are looking for a Customer Service Specialist to join the team on a full-time permanent basis. Duties include: respond to customer enquiries - phone, email, social media, live chat process orders, exchanges, returns and refunds provide product information to customers resolve customer issues manage customer feedback maintain customer records, update customer database The successful candidate will have: previous head office customer service experience within the fashion industry strong computer skills and show a high attention to detail If this sounds like you please apply following the prompts. PERMANSER CONSULTING www.permanser.com.au FASHION AND TEXTILE RECRUITMENT SPECIALISTS DESIGN | DEVELOPMENT | TECHNICAL | PRODUCTION | SUPPLY CHAIN HEAD OFFICE | DIGITAL | EXECUTIVE • Thu, 16 May • Permanser Australia Pty Ltd

Insurance Customer Service Specialist » Parramatta, NSW - . Your new role As a Customer Service Specialist you will play a key role in making sure their customers are being provided... Your skills and experience Ideally have insurance experience or strong customer service skills You will have a natural... • Wed, 15 May • Randstad

Customer Service Specialist » Sydney, NSW - Customer Service Are you an enthusiastic customer service professional excited at the prospect of a new challenge...? Looking for a role which can put your current customer service skills to work while continuously developing in a professional work... • Tue, 14 May • Randstad

CUSTOMER SERVICE SPECIALIST » Berkeley Vale, NSW - , sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company... to discuss any issues affecting the customer service function. Undertake other duties as required from time to time by the Sales... • Tue, 14 May • TE Connectivity

Customer Service Specialist » Hurstville, NSW - Customer Service Specialist - Hurstville Open to Full time Candidates Must be an Australian Citizen or Permanent... As a customer service specialist you will deliver high quality customer service and play a key role in supporting their customers in... • Sat, 11 May • Randstad