Technical Support Engineer Jobs. Australia

Technical Field Services Engineer - QLD » Hendra, QLD - opportunity with Bridgestone exists for an engineering degree qualified person to provide technical support, implement quality..., sales and store support, QA and general technical support. You will also be involved in the implementation, inspection... • Fri, 01 Mar • Bridgestone

Senior Technical Support Engineer, Integrations » Sydney, Sydney Region - Job Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. • Wed, 06 Mar • ServiceNow

Technical Support Engineer, Performance » Sydney, Sydney Region - Job Description What you get to do in this role The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. • Wed, 06 Mar • ServiceNow

Technical Support Engineer, UX » Sydney, Sydney Region - Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. • Wed, 06 Mar • ServiceNow

Technical Support Engineer » Victoria - !” What You'll Do The Technical Support Engineer is based within the Customer Support team here at Mimecast... of thousands of servers? Then come join our dynamic Technical Support Team and deliver products to millions of users... • Tue, 05 Mar • Mimecast

Technical Support Engineer - OpenStack » Australia - The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Technical Support Engineer to join us in Australia. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world. Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal, phone, and chat Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues Maintain a commitment to providing a premium experience for Red Hat's customers Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction Commitment to maintain the Red Hat Service Level Agreement with their Customer Contribute to the global Red Hat knowledge database while working on customer issues Bachelor's or higher degree in a technical field, preferably in engineering or computer science Excellent written and verbal communication skills in English Ability to communicate clearly and concisely to customers with various levels of technical experience 2 years experience with Unix/Linux system administration along with strong networking knowledge. Proven Experience with any Virtualization technology. Proven experience with Linux/Unix operating system installation, configuration, upgrades, and maintenance The following are considered a plus: Experience with Red Hat OpenStack/Virtualization installation, configuration, upgrades, and maintenance Red Hat Certification Other Vendor Virtualization certification Python programming experience and Upstream involvement in open source projects and patches submitted for upstream inclusion Excellent troubleshooting skills; passion for problem-solving and open source technology LI-SH4 LI-REMOTE • Tue, 05 Mar • Red Hat

Senior Technical Support Engineer » Sydney, NSW - , as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues... • Tue, 05 Mar • ServiceNow

Senior Technical Support Engineer » Sydney, Sydney Region - Job Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. • Tue, 05 Mar • ServiceNow

Senior Technical Support Engineer » Sydney, NSW - Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical..., as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... • Tue, 05 Mar • ServiceNow

Technical Services Engineer » Melbourne, VIC - Technical Services Engineer We are Fujitsu We use technology to make happier lives. We are a global leader in.... Deliver organisational software lifecycle management policies and procedures. Offer 2nd Level technical support to BAU... • Tue, 05 Mar • Fujitsu

Technical Services Engineer – Components (Component Controller) » Perth, WA - we make a contribution to taking the organisation forward. As the Technical Services Engineer – Components (Component..., we specialise in resource sector support, regional and interstate passenger transport, routine and emergency freight and corporate... • Tue, 05 Mar • Qantas

Technical Support Engineer - E-Mobility » Melbourne CBD, Melbourne - Our client is looking for a Technical Support Engineer with a passion for e-mobility to provide technical assistance and support to their customers. Our client is a leading provider of innovative solutions in the field of e- mobility. They are dedicated to shaping the future of transportation through cutting-edge technology and sustainable practices. As they continue to expand their presence in the market, they are seeking a talented Technical Support Engineer to join their dynamic team. The successful candidate will play a crucial role in ensuring the smooth operation of our client's e-mobility products and services, while also assisting in troubleshooting and resolving technical issues. Responsibilities: Provide technical guidance and support to customers throughout the entire lifecycle of e-mobility products, from installation to ongoing maintenance. Collaborate closely with the sales and product development teams to identify customer needs and provide input for product improvement. Conduct in-depth analysis of technical issues and develop innovative solutions to address them efficiently. Serve as a subject matter expert on e-mobility technology, staying up-to-date with industry trends and best practices. Act as a liaison between customers and internal teams, ensuring clear communication and timely resolution of issues. Assist in the development and delivery of training materials for customers and internal staff on e-mobility products and services. Proactively identify opportunities to improve processes and enhance the overall customer experience. Participate in product testing and validation activities, providing valuable feedback for product refinement and enhancement. Qualifications: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field. Proven experience in technical support or a similar role, preferably in the e-mobility industry. Strong understanding of electric vehicles (EVs) and charging infrastructure. Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in relevant software and tools. Customer-focused mindset with a commitment to delivering exceptional service. Benefits: Competitive salary commensurate with experience Comprehensive health insurance coverage Generous paid time off and flexible work arrangements Opportunities for professional development and career advancement Employee discounts on e-mobility products and services For further information, contact: Ivan Pignataro | Director D’Arcy Weil T: 61 3 9999 7409 M: 0416 507 856 E: ivandarcyweil.com • Mon, 04 Mar • D'Arcy Weil

Lead Technical Support Specialist (COBOL) » North Sydney, NSW - transformation. The Opportunity: The Senior Engineer, Business Support role is to provide technical support to OpenText customers... would like to work for a premier global software company. You are great at: Provide technical support on our products Enterprise... • Mon, 04 Mar • Micro Focus

Associate Technical Service Engineer » Canberra, ACT - from software requirements and conduct application software testing. Provide expert technical advice on application issues... and manage the resolution of incidents during and after applications development. Recommend improvements in processes to support... • Sun, 03 Mar • Fujitsu

Senior Software Engineer - Technical Lead » Adelaide, SA - As the Technical Lead, you will be responsible for guiding and overseeing the technical aspects of our clients... solutions. Collaborate with product managers, architects, and stakeholders to define technical requirements, design scalable... • Sat, 02 Mar • Paxus • $120000 - 145000 per year

Technical Director- Rail Systems Engineer » Brisbane, QLD - . Registered Professional Engineer (RPEQ). Well-developed lead technical skills in Digital Train Control (DTC) technologies... efficiency and effectiveness of rail businesses. We support rail operators, asset owners, railway managers, maintainers... • Sat, 02 Mar • GHD

Senior Technical Support Engineer - Data Products » Melbourne, VIC - offers you the opportunity to be a key influencer in Our Client's growth, providing top-tier technical support and strategic... and technical expert on Data products. Operations Management and Escalations: Handle daily technical operations and escalations... • Sat, 02 Mar • Grow Talent Solutions • $150000 - 190000 per year

Technical Support Engineer » Australia - Join our team as a Technical Troubleshooter In a brand new role to the business, we are looking for someone to keep our hardware and processes in shipshape order, making sure all our technical equipment is maintained to a high standard. You’ll be located at our Northampton site, on hand to provide support to our office and operational teams. A little about what’s happening here… James and James is on a path of international expansion. Our HQ is located in Northampton,UK alongside one of our fulfilment centres, but we’ve now put down roots in the U.S, Australia, Europe and we have more sites coming soon Why work for us? Salary of £25,000 25 days holiday plus 8 bank holidays and 5% matched pension HealthShield - GP Anytime, cashback for prescriptions, optical, dental Enhanced company sick pay Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect Mental health team, fully trained to give support should you need it Life assurance Cycle to work scheme Free on-site parking, excellent bus links, bike shelters and showers on site What you will be doing… Working as part of our wider Tech Team, and alongside our Site Services Manager you’ll ensure all our technical hardware is running efficiently and productively from laptops and printers to handheld scanners and pack stations. It’ll be down to you to audit, and log hardware and maintain up to date software across the site and support our teams to make sure they can operate efficiently without any IT issues. You’ll also work closely with outsourced tech providers, acting as a point of contact for all support issues as well as working with our in-house development team to fix 3rd line requests. Who are we looking for? Previous experience in a 1st / 2nd line support role (ideally from a warehouse / operational environment) Experience in deploying / managing device protection (anti-malware, anti-virus) Previous experience using a ticketing system such as Asana Able to carry out systems performance analysis Our hiring process: To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applications are systematically reviewed blindly by anonymising CV's If you're shortlisted, you'll have a call with Steph from our Recruitment Team You'll have an interview (or two) on site with Paul, our Chief Technology Officer You get offered the job & start your amazing new role with James and James Please note this role is located full time at our Northampton site, with ad hoc requirement for out of hours support. At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status. Should you require any reasonable adjustments for the role or interview process please email recruitmentjamesandjames.com and we'd be happy to discuss these with you. J-18808-Ljbffr • Sat, 02 Mar • James and James Fulfilment

Senior Technical Support Engineer » Australia - Sonatype is the software supply chain management company. We're on a mission to change how the world innovates by making software development easier. From running the world's largest repository of Java open-source components (Maven Central) to inventing componentized software development and then software supply chain management to creating the only solution that stops malicious open-source malware in its tracks, we're constantly leading the industry while helping thousands of customers manage open source every day. Already used by 15 million developers, we have lofty goals for our technology to be in the hands of every engineering team. And we need you to do that. Join us Learn more at www.sonatype.com . At Sonatype we take a different approach to product support. Our worldwide team consists of talented technical contributors who see product support as an engineering challenge. We write code which lets us quickly replicate customer environments, analyze data from customer systems to pinpoint problems, replicate issues from recorded activity, and more. Our team members work directly with development teams, sales, and customer success to ensure the best possible customer experience. There are lots of interesting technical challenges to solve every day, and many opportunities to learn new skills and technologies. Does this sound interesting? Great, we’re hiring now In this role you will provide advanced product support to customers dealing with complex issues surrounding the use of Sonatype products and solutions and the many environments they run in. Our Senior Technical Support Engineers have a long-term career path that enables them to grow into Principal Engineer and Support Manager roles. What You'll Do Debug, and troubleshoot incidents with Sonatype products and solutions Reproduce defects and file actionable issues for product engineering Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) Mentor less experienced support engineers. Represent Technical Support and customer interests in Engineering and Product Management discussions Assist product management in developing and prioritizing enhancement lists. Summarize, communicate, and escalate customer experiences to management. Contribute to and maintain our Knowledge Base Contribute to our diagnostic tools and utilities, and create new ones Respond to customer inquiries via support cases, email, chat, and phone Who You Are 5 years experience supporting complex enterprise software solutions Ability to read and understand Java code. Experience with testing and/or development of Java based web applications. Experience with SQL databases (PostgreSQL is a plus) Good Linux command line skills Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL) Experience with scripting languages (Python, Bash, Groovy, etc.) Exceptional communication skills - written and verbal Experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.) Preferred NOT Required SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.) Debugging certificate-based mutual TLS and SSL authentication Experience analyzing network traces using tools such as wireshark or tcpdump Component management build tools (Ant, Maven, npm, NuGet etc.)Container technologies (Docker, Kubernetes, etc.)SQL and databases (H2 and Postgres in particular)Sonatype, jFrog, Snyk, Whitesource or similar products Software development (JAVA in particular)LDAP and SAMLDeployment/Configuration of Cloud platforms such AWS, Azure and GCP Things We're Proud Of 2023 Fast Company Best Places for Innovators 2023 Leader in Forrester-Wave for Software Compensation Analysis 2023 Gartner's Magic Quadrant 2023 Software Report's Top 100 Software Companies 2023 BuiltIn Best Places to Work 2022 Frost & Sullivan Technology Innovation Leader Award 2022 PeerSpot Silver Peer Award in Software Composition Analysis 2022 Tech Ascension Best DevOps Security Solution Award 2022 NVCT Cyber Company of the Year Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest. Diversity & Inclusion Working Groups Parental Leave Policy Paid Volunteer Time Off (VTO) LI-AL1 LI-REMOTE At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. LI-Remote J-18808-Ljbffr • Fri, 01 Mar • Sonatype Inc

Technical Support Engineer » Australia - Mission Statement: We help businesses deploy resources and processes efficiently and make their customers and staff feel seen and valued. Kontakt.io is the industry leader in indoor environmental, location, and occupancy services using Bluetooth Low Energy (BLE ). Our mission is to deliver human-building interfaces that provide people with delightful, useful, and safe indoor experiences to help make buildings work for people . We are out to define a new building DNA that is human-centric. We build technologies that help transform buildings into indoor spaces that are useful for people in their daily journey to accomplish their goals, working or being cared for in a safe & sustainable indoor environment. We started in 2013 when Kontakt.io built the first enterprise-graded BLE beacon solution for building-mobile interfaces. Since then, we have provided BLE solutions to over 30,000 end-users , delivered via 1,100 partners using 3 million IoT devices in the field . Today our solutions cover approximately one billion sqft. We continue to be a pioneer in the field, with a focus on Smart Buildings in Healthcare and Corporate Real Estate Spaces . We are looking for a Technical Support Engineer Job Description As Technical Support Engineer , you will be responsible for developing customer relationships that promote retention and loyalty. As an entrepreneur , you are involved in aggressively growing the business by helping customers and partners get the value of indoor location services. You are working hand-in-hand with the sales and engineering organization, covering all aspects of the technology and initial implementations. Experience: min. 1 year of experience in Customer Service and electronics/technology experience troubleshooting hardware, software, operating systems, performance issues, and overall systems knowledge Expertise in customer service skills with the ability to partner with business functions and technical support functions Understanding how API integrations work Experience in providing hands-on support and diagnosing technical issues Experience in guiding customers (remotely or onsite) on how to deploy the solution Hands-on experience in preparing documents (user guides, training, and onboarding materials, etc.) and managing FAQ/Wiki with technical support information Prior professional experience in applications based on BLE, RTLS solutions including fleet management, micro-location services, asset tracking is a huge plus Proven success working independently, autonomously, & reliably, exceeding metrics Proven success working 100% remote in prior positions & are experienced working with a distributed, national team Personality Requirements: Hunger to build your career as a customer technical support engineer Identify with Kontakt.io ’s mission to radically streamline and simplify the indoor location service landscape Strong customer-centric leadership Strong relationship builder Radical growth and result-mindset Natural urgency in everything you do Desire to win and achieve something bigger, create an impact that lasts Tardigrade-style resilience Capacity to work remotely and independently Feel at ease in fast-paced environments Skills and Competencies: Willingness to work in time shifts Highly tech-savvy, using his/her skills in order to take advantage of the tools in place Excellent written and verbal communication skills, ability to explain concepts clearly and concisely as well as translate into customer-friendly language, complex technical knowledge Ability to learn, understand, and communicate complex technical concepts to peers and customers Creative ability to look at situations from all relevant points of view Ability to prioritize and have good organizational skills Ability to perform multiple tasks at one time Analytical skills Very good command in English (mainly writing) Proactivity Ability to make a decision without having all data Duties: Go above & beyond to provide world-class customer experiences, resolve customer inquiries, and overall put our customers first Own the implementation and launch life-cycle for new customers Provide technical analysis and resolution of underlying problems through Zendesk, emails, phone Proactively provide customer training/onboarding calls to help clients find success in the Kontakt.io platform Provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers Adhering to SLAs (Service Level Agreements), maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction Report and record customer issues and implement solutions Engage with broader team members to identify and resolve technical issues Conduct defined processes and solutions, such as compliance with escalation procedures and customer support processes We offer: fast-paced and dynamic startup environment, flat structure a permanent agreement or B2B contract competitive base salary and stock option plan (ESOP) work with our IoT experts and trending technologies collaborative and self-organised environment hybrid work (office in Krakow) private medical care, cafeteria system Why Kontakt.io : We Make Things Easy: - Easy to Use. Simplicity is harder than complexity. Each of our apps focuses on a single user and a specific problem. We create solutions for everyone to help them get things done. - Easy to Buy. We simplify pricing with a single, per-bed or per-room model that encompasses all the necessary products and services to achieve your desired outcomes. - Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without the need for human intervention, cutting deployment time from months to weeks or even days. We Deliver Fast Outcomes: - Industry’s 1 Time To Value. We accelerate your ROI and deliver positive outcomes to users faster than anyone else, thanks to how easy things work with our AI- and cloud-based platform. - Delivered As A Service. Delivering everything from devices to apps to support, our as-a-service model allows you to add new use cases with a simple click. Gain agility and speed like never before. - Outcome Driven. We deliver outcomes, not boxed equipment. From on-site installation to monitoring, all the way to service-level agreements, our approach is uniquely designed to ensure the outcomes you need. We Ensure Unmatched Scalability: - Priced for Scaling . We offer scalable pricing, regardless of your project size. Enabling our customers to create value cost-effectively is a key element of our success. - A Platform for Scaling. Lower TCO, quicker adoption of new use cases, extensive cloud scalability, and future-proofing your IT investments are among the many reasons why Kontakt.io is right for you. - Managed for Scaling. SOC-2 and HIPAA compliant, our platform integrates with your wireless and security infrastructure, allowing you to use your current IT network with confidence and uninterrupted functionality. J-18808-Ljbffr • Fri, 01 Mar • Kontakt.io

Technical Support Engineer . » Australia - Our Support is not an automated machine that repeats prescribed formulas. We have a team of tech-savvy professionals eager to find creative solutions to any problem. We put the customer first. We care about you, too. You'll get peer support, 20% of your work time dedicated to self-education, and room to grow in an area you enjoy. Development, consulting, integration take your pick. Support is agreat entry-level position from which you can go pretty much anywhere. Type of employment: Full time What will you be doing ? Most importantly, answer clients' questions via e-mail and Intercom in English. We use Grammarly, so a B2 level for written communication is sufficient. 24/7 customer support is our priority. Why will you enjoy this ? This job is about helping others. So, you need to understand their problem and the processes and see things in abroader context . No one will count how many emails you send per day. Instead, we want to see that the client has solved their problem thanks to you and is now happy—be it with support, our service, or our product. Who will you work with ? You will consult mainly with the developers for customer problems and needs. Some clients will need more help, that's where you will work with Customer Success Managers . Occasionally, you will also meet with your colleagues from the Sales department. Is it you ? We're looking for technical support. Maybe you've just entered the world of IT, or you've just finished school. You already have experience in troubleshooting and/or debugging software. To be able to help customers effectively, you'll need at least the basics of : C#, .NET Framework, .NET Core , and MVC software design pattern MS SQL As for non-technical knowledge and skills : You speak English at the B2 level, at least. You are empathetic , can listen, and are not afraid to communicate with others. You enjoy helping those around you to succeed . How can you pleasantly surprise us ? You have already encountered acontent management system ( CMS ). You've also come across terms like Visual Studio and Visual Studio Code . You have experience with an object-oriented language . You have worked with APIs and/or SDKs . Do you think this position is the right fit for you? Contact us We will meet in person or online, where you'll meet your future colleagues. If we click, we will welcome you to the team. Wanna know more about this or other job opportunities? Find out on our blog Send us your CV . First name Last name Email Upload your CV file Please select afile Provide alink to your CV (i.e. LinkedIn) Provide alink to your web/GitHub Leave us amessage By submitting this form, Iacknowledge that Kentico will collect, store, and process my data. You may withdraw the consent anytime. Do you know anyone who fits the bill for this position? Let us know You get to plan one-fifth of your work time to do the things you want to focus on – projects or further education. Multisport Card . Go to agym every day, if you feel like it – at our expense. Training and Certifications . You can have free professional specializations and/or get aCambridge English Certificate. Are you an experienced content writer with excellent verbal and written English skills? Join our global Marketing team. Would you rather automate something for aweek than do it by hand in 5minutes? Are you no stranger to scripting? The first thing that comes to your name under the word "cloud" Get our customers on board technologically and help them find the easiest road to success. J-18808-Ljbffr • Fri, 01 Mar • Kentico Software

Sr Technical Support Engineer » The Rocks, Sydney - Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Sydney time type Full time posted on Posted 3 Days Ago job requisition id R5520 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. The Role As a Senior Technical Support Engineer, you will provide ongoing support to complex Operational Technology (OT) systems in the region, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base using the tools and processes OSI provides. Your Impact Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication Providing technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability Develop leadership capacity through a supportive and engaging culture. Manage internal stakeholders to meet internal KPIs and Customers SLAs; Support customers as they deploy, configure and report incidents with their OSI system. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty Stay up to date with relevant industry regulations and document all customer interactions. What You'll Need Australian Citizen or Permanent resident with full working rights, preferably based in Sydney Bachelor’s degree required, preferably in Electrical Engineering, Systems Engineering or related field. More than 5 years of experience in Technical Support. Strong technical background in automation and computers. Familiarity with power utilities with one or more of SCADA, Energy Management System (EMS), Distribution Management System (DMS), Outage Management System (OMS). Knowledge of computer programming preferred. Ability to learn new tools and technologies quickly, as well as to learn various languages such as Python or similar. About Us AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruitingaspentech.com . GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: J-18808-Ljbffr • Fri, 01 Mar • Aspen Technology, Inc.

Technical Support Engineer » Australia - GV’s advanced technology is used by media and entertainment creators across the world to power the content you watch, and we are looking for talented people to join our team supporting our customers throughout EMEA. If you have a passion for the technology behind TV and Media,great interpersonal skills, and a can-do attitude then we want to hear from you As part of our delivery and support organization, we'll train you to commission our solutions, help our customers get the best out of using them, and provide support to them when they need it. There will be opportunities to travel in Europe and beyond, working with some of the biggest broadcasters in the world on some exciting projects The Role To be successful in this role, you must have a true passion technology combined with helping and supporting and have our customers’ best interest at heart, as well as the business itself. The main purpose of the job is: Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues Drive customer communication Be technically curious and convert this knowledge to practical application Drive projects that improve support-related processes and our customers’ technical support experience Write tutorials, how-to videos, and other technical articles Work on highly complex customer problems Provide prompt and accurate feedback to customers Ensure all issues are properly logged within SFDC, JIRA and support programs Prioritize and manage several open issues at one time Prepare accurate and timely reports Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology. What you’ll need to be successful Technology Systems Knowledge: Degree qualified or equivalent combination of skills and experience. Self-starter who is excited about technology Strong customer focus Strong multi-tasking skills Solid research skills with an emphasison finding and using information quickly Proven ability to function as a part of a team Excellent written and verbal communication skills Proven ability to meet deadlines Be hardworking, organised, team orientated and be able to work under pressure Ability to travel to and work at customer sites on a regular basis if required Other Preferred Skills (or desire to learn): Working knowledge of server-based applications and computer networking Working knowledge of Windows and Linux (Ubuntu) Understanding of Video, Broadcast production techniques (If you're familiar with the workflow of an audio mixer or open source software like OBS, this would be a good starting point.) Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems Strong knowledge of Compressed & Uncompressed Broadcast Standards (2110, 2022, NDI, SRT) Working knowledge of Broadcast test equipment (Telestream PRISM, Phabrix, IP & SDI) Understanding of IP switch configuration and network architecture. (L2 vs L3, PTP, Multicast) Exposureto Cloud computing (AWS EC2, Security groups, VPC, IAM, S3 Bucket.) Exposure to Kubernetes, docker, & K9s would be particularly beneficial. J-18808-Ljbffr • Fri, 01 Mar • Grass Valley Canada

Senior Technical Support Engineer » The Rocks, Sydney - Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700 customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications Qualifications and technical skills that will lead to your success: 4 years customer facing technical support experience Ability to troubleshootdifficult technical issues with ease and complexity Ability to read basic Java/JavaScriptcode Ability to explain solutions to complextechnicalproblems Personal commitment to qualityand customerservice Why ServiceNow ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Work-life balance and well-being are our topmost priorities. We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. J-18808-Ljbffr • Fri, 01 Mar • Servicenow

Technical Support Engineer - Sydney, Australia Sydney, Australia Technical Support Engineering [] » The Rocks, Sydney - The Role Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products.Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you Responsibilities Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues Provide best practice design, installation, and configuration expertise to enterprise customers Communicate technical matters to customers both orally and in writing Own customer issues from creation to resolution Collaborate with Engineering and Product teams to test new products and identify bugs Write technical knowledge base articles and whitepapers Staying up to date on the latest products and industry technologies Build tools and processes that will scale Requirements 2 years of experience in a Technical Support Engineering or IT role Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems Experience with electrical, Linux, APIs, Python or other coding languages is a plus Ability to communicate complex technical matters both orally and in writing Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment Demonstrated problem-solving skills and attention to detail Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network, Security, A Sydney Office Employee Benefits Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to: Generous medical, vision, & dental insurance coverage Fertility benefits Fitness/wellness allowance Monthly commuter benefits Daily allowance for in-office meals Employee Pay Disclosure At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately $102,000 – 132,000AUD. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). J-18808-Ljbffr • Fri, 01 Mar • Verkada

Technical Support Engineer » Australia - Email: lorenabugdenwestrecruitment.com.au Call: 9689 8903 West Sector: Technology Job Summary - Great team culture & benefits - Attractive Salary Package - Western Sydney Location Job Description About your new employer: West Technology is partnering with a listed global employer in the engineering and manufacturing sector. This company provides technology-driven products and a supportive and balanced work environment with a progressively innovative leadership team. About your new role: Due to sustained growth, an opportunity has opened for an experienced Technical Support Engineer to join the team. This role sits within the innovation team which develops new products that revolutionize the industry. This person will work closely with the senior team members and some of the key tasks will include: •Delivering projects and new products within the business; •Work closely with the innovation team to work on cutting-edge products and implementations; •Installing, maintaining, and supporting Windows Servers and operating systems; •Supporting Office 365; •Configuration of firewalls, routers, and switches; •Troubleshooting hardware & software issues; •Escalate problems to appropriate internal teams where necessary. About you •A bachelor's degree, certification, or training course is preferred; •Comes with 3-5 years of experience within an IT Helpdesk or IT Support role; •Experience with Android, Windows & Linux environments; •Self-motivated, highly organized & a team player; •Critical to your success will be your communication & rapport building skills; •Good communication & rapport building; •Experience working with people to deliver solutions and resolve issues; •Excellent time management & organizational skills. The benefits: •Internal & external learning & development programs; •Global brand name employer •Blacktown location with parking- work close to home •Innovative market leader- exciting new products •Opportunity to expand skills beyond IT support •Clearly defined career progression & advancement opportunities; •Social culture – friendly & outgoing team that celebrates success; •Discounts across their products; •Flexible environment; •Incentive pack access & recognition programs. Sound interesting? To apply online, please click on the link below. Alternatively, to discuss this opportunity further, please contact Lorena Bugden on 0452 662 630. All Rights Reserved | West Recruitment Pty Ltd J-18808-Ljbffr • Fri, 01 Mar • West Recruitment Pty Ltd

Software Technical Support Engineer » The Rocks, Sydney - Join Schneider Electric's Software Support Team, where innovation meets purpose in tackling environmental challenges with cutting-edge technology. At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting-edge technology to our customers to achieve their goals. Why work for the Software Support Team? We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field. We have a flexible approach to work and love to meet each other at our world-class office located at Macquarie Park in Sydney or on the team’s chat. There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids in enhancing your learnings. Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand. About the Job: As a Software Technical Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA Specific responsibilities will include but not be limited to: Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers Accurate and timely documentation of activities and findings in the case management system Contribution to digital self-help materials to improve customer experience via tech notes Collaboration with colleagues in other support centres and departments About You: You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unfazed by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learnt. We’re not looking for just anyone, we never have, we’re appealing to the individuals who look beyond what is just in front of them, and apply innovative, inclusive, and result-centric strategies to problem-solving. Your curiosity and passion to learn every day would make you an ideal candidate In addition, you possess the following relevant skills and attributes: Tertiary qualification in engineering or computer science complemented by a basic understanding of software and automation hardware communications/setup. Skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous That’s all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don’t meet all the criteria listed above, don’t worry If the role excites you, and you’re eager to learn we would love to hear from you All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. About Our Company Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. 137 000 employees in 100 countries 45% of revenue from IoT 5% of revenue devoted to R&D Watch this video to learn more about what it's like to work at Schneider Electric. You must submit an online application to be considered for any position with us. This position will be posted until filled You should have or be completing the following to apply for this opportunity. Entry pathway Degree or Certificate Minimum Level of Study Bachelor or higher Study Field E I Work rights The opportunity is available to applicants in any of the following categories. J-18808-Ljbffr • Fri, 01 Mar • Queensland Tertiary Admissions Centre

Software Technical Support Engineer » The Rocks, Sydney - Join Schneider Electric's Software Support Team, where innovation meets purpose in tackling environmental challenges with cutting-edge technology. At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting-edge technology to our customers to achieve their goals. Why work for the Software Support Team? We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field. We have a flexible approach to work and love to meet each other at our world-class office located at Macquarie Park in Sydney or on the team’s chat. There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids in enhancing your learnings. Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand. About the Job: As a Software Technical Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA Specific responsibilities will include but not be limited to: Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers Accurate and timely documentation of activities and findings in the case management system Contribution to digital self-help materials to improve customer experience via tech notes Collaboration with colleagues in other support centres and departments About You: You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unfazed by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learnt. We’re not looking for just anyone, we never have, we’re appealing to the individuals who look beyond what is just in front of them, and apply innovative, inclusive, and result-centric strategies to problem-solving. Your curiosity and passion to learn every day would make you an ideal candidate In addition, you possess the following relevant skills and attributes: Tertiary qualification in engineering or computer science complemented by a basic understanding of software and automation hardware communications/setup. Skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous That’s all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don’t meet all the criteria listed above, don’t worry If the role excites you, and you’re eager to learn we would love to hear from you All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. About Our Company Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. 137 000 employees in 100 countries 45% of revenue from IoT 5% of revenue devoted to R&D Watch this video to learn more about what it's like to work at Schneider Electric. You must submit an online application to be considered for any position with us. This position will be posted until filled You should have or be completing the following to apply for this opportunity. Entry pathway Degree or Certificate Minimum Level of Study Bachelor or higher Study Field E I Work rights The opportunity is available to applicants in any of the following categories. country eligibility Australia Australian Permanent Resident Australian Temporary Work Visa Graduate Success Stories Graduate stories I would like to acknowledge how fortunate I am to still be working and in good health. I have certainly been very lucky, and my heart goes out to those who have been affected by COVID-19. Digital Solutions Architect in Field Services Each day I get to have a visible effect on one of the world’s largest companies, help to shape the industries we operate within, assist customers, as well as being active in the local communities and organizations that are important to me. J-18808-Ljbffr • Fri, 01 Mar • Asocusyd

Software Technical Support Engineer » The Rocks, Sydney - At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting edge technology to our customers to achieve their goals. Why work for the Software Support Team? We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field. We have a flexible approach to work and love to meet each other at our world class office located at Macquarie Park in Sydney or on the team’s chat. There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids to enhance your learnings. Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand. About the Job: As a Software Technical Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA Specific responsibilities will include but not limited to: Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers Accurate and timely documentation of activities and findings in case management system Contribution to digital self-help materials to improve customer experience via tech notes Collaboration with colleagues in other support centers and departments About You: You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unfaced by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learnt. We’re not looking for just anyone, we never have, we’re appealing to the individuals who look beyond what is just in front of them, and applies innovative, inclusive, and result centric strategies to problem solving. Your curiosity and passion to learn every day would make you an ideal candidate In addition, you possess the following relevant skills and attributes: tertiary qualification in engineering or computer science complemented by basic understating of software and automation hardware communications / setup. skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous That’s all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don’t meet all the criteria listed above, don’t worry If the role excites you, and you’re eager to learn we would love to hear from you All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000 employees in 100 countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. J-18808-Ljbffr • Fri, 01 Mar • Schneider Electric Norge AS

Technical Support Engineer, L2 » New South Wales, Australia - Company description LucidLink is a fast-growing company offering a cloud-based solution that empowers the way remote teams connect everywhere around the world. Our mission is to enable creatives to collaborate in real-time from everywhere. We recognize the inevitable future of remote teamwork, and our Filespace technology enables teams to seamlessly connect together, instantly access media files, and use the creative apps they love from anywhere. Our work is driven by data and customer insights to ensure our product addresses the unique needs of remote teams working in the creative industry, media and entertainment, and beyond. LucidLink was founded in 2016 and supports over one billion customer files across more than 40 countries. The company is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia. Reasons to join LucidLink We embrace a flexible mix of in-person and remote collaboration, so you can work from any location. We invest in our team and offer a generous benefits package that includes unlimited PTO, a stock options package, full-coverage health care that includes dental care and medical supplies, and more. You’ll be a part of a dream team of 100 dedicated individuals. You can contribute to a new product that’s making a global impact on the way teams work together. Job Description Joining LucidLink as a Technical Support Engineer (Level 2) you will be responsible for ensuring that all in-bound support requests are promptly answered, triaged and internally escalated as required. You will be the primary point of contact for our customers through various channels - email, chat and phone. You will be troubleshooting customer issues related to our cloud networking product and answer technical enquiries about the product. Being part of a newly formed technical support team you’ll have the opportunity to grow within the team and take active part in all decision making and processes related to customer support. Qualifications Your skills and qualifications: At least 2 years of experience as Technical Support or a similar position. Fluent English both written and spoken. Experience supporting products in desktop applications environments (macOS, Windows, Linux). Experience reproducing clients’ issues, and leading debug sessions in live calls with customers. Effectively collecting debug information to ease problem solving (logs, memory dumps etc). Knowledge in cloud environments (e.g. AWS), networking, storage. Experience setting up a multi-host environment (e.g. virtualization) to reproduce complex setups. Your responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Resolving cases, tracking the progress and providing required follow-up. Working with other teams to ensure a consistent and high-quality level of support. Knowing our product inside out and being able to answer customer questions in a wide variety of areas. Analyzing how customers are using our services and making recommendations based on the customer needs and providing feedback to business and development teams. The ideal team member possesses the following personal traits: Shares our core values. Is a team player. Is smart with an analytical mindset. Is result-oriented and self-motivated. Has a positive, can-do attitude. Is thriving in a fast-paced, dynamic environment. Has a strong desire to constantly learn while helping others do the same. We offer: Stock option plan. Competitive compensation and annual bonus. Flexible PTO days based on your needs so you can maintain a healthy work-life balance. Robust health care package that includes dental, medical Continual opportunities for learning and making an immediate impact on the business. This role can be located in Australia or New Zealand and is 100% remote. J-18808-Ljbffr • Fri, 01 Mar • LucidLink

Associate Technical Support Engineer » Australia - About the job The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Associate Technical Support Engineer with Linux networking experience to join us. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers. You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, such as Open Management Practices, Open Decision Framework, and diversity and inclusion. With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others' success. This job is a very important centerpiece between our customers and developer teams and is essential to perfect our product quality and customer experience. Successful applicants must reside in a country where Red Hat is registered to do business. What you will do Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and Red Hat products on different hybrid cloud solutions including cloud storage products such as Red Hat OpenShift Data Foundation and Ceph storage Act as the direct contact and adviser for customer inquiries about, with experience in handling customer cases and working with issue tracking tools such as Jira, SalesForce Linux 2.6 SCSI subsystem & Linux storage device drivers Locally attached storage (IDE/ATA, SAS/PAS) Storage area networks, storage virtualization, and fiber channel attached storage (inc. iSCSI/FCoE) High-availability clustering and clustered shared-storage file systems Common Linux file systems (ext2/3/4, XFS, reiserfs, etc.) Redundant storage systems (RAID, multipath I/O, distributed storage) Build on your expertise by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE) Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience Contribute to the global Red Hat knowledge management system Collaborate with your colleagues on different side projects, contribute to the success of the global team, and contribute to the open source community Manage workload to ensure that all customer issues are timely handled and managed to resolution What you will bring Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment Linux operating system installation, configuration, upgrades, and maintenance experience Excellent communication skills, ability to analyze and effectively resolve complex customer issues Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus Passion for problem-solving and investigation of the most complex customer and technical problems Passion knowledge, ability to further grow and enhance your technical and interpersonal skills Ability to work as part of a team, open-minded, and collaborative approach Familiarity with cloud technologies and platforms such as Azure, AWS, GCP, containers, and Kubernetes Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus Knowledge of developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms are a plus Commitment to providing the best experience possible for Red Hat’s customers LI-SH4 LI-REMOTE J-18808-Ljbffr • Fri, 01 Mar • Red Hat

Technical Support Engineer- (Mandarin Speaking) » The Rocks, Sydney - Salesforce.com Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Technical Support Engineer- (Mandarin Speaking) page is loaded Technical Support Engineer- (Mandarin Speaking) Apply remote type Office - Flexible locations Australia - Sydney time type Full time posted on Posted Yesterday job requisition id JR228021 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. What you'll be doing In the Technical Support Engineer role, you will work primarily with enterprise customers of Tableau’s server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau’s Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Responsibilities include triaging and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. Apply in-depth engaged diagnostic technical troubleshooting skills to identify customer issue and perform root cause analysis. Apply mixture of system, database, and application knowledge towards troubleshooting and resolving critical and complex issues. Use skills in debugging to identify steps to reproduce the issue, determine likely cause, and prepare detailed, actionable bug reports for Engineering. Throughout the case resolution process, maintain superb relationship with the customer by keeping them informed throughout and ensure continued collaboration with Engineering and Product Management teams. As customer advocate, provide detailed feedback to Engineering and Product Management on feature enhancements to improve supportability and product quality. This role must ramp up quickly in knowledge of Tableau’s Desktop and Server Products, including licensing, activation-related installation specifications/settings, and configuration requirements for optimal product performance. In addition to working with customers, the Technical Support Engineer will routinely collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve issues. Some of the things you'll be doing include Effectively communicate with customers via email, phone and other electronic methods to ensure client’s effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate with customer for maximum effectiveness and customer satisfaction. Collaborate and consult with select server and core server clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment. Collaborate and consult with Tableau Desktop clients to successfully integrate (installation, data connectivity, analysis and performance) the application into their business, and to resolve highly complex technical issues associated with integration. Apply in-depth troubleshooting and debugging skills along with knowledge of systems, databases, and applications to get to root cause of the customer’s issue. Set up test environments to mirror customer set-up, write test scripts, and perform tests using customer’s data or representative data. Apply solid test methodology and debugging skills to narrow down the problem as needed. Communicate effectively to Sustaining Engineering step-by-step instructions to reproduce the issue and findings to identify root cause. Partner with clients and help them optimize the use of Tableau software by using skill in listening and understanding the customer’s request thoroughly combined with in-depth technical knowledge to assist them in the manner most appropriate. Lead support case resolution efforts for customer cases by using skill in troubleshooting and debugging, identifying root cause, communicating bugs to Sustaining Engineering in a manner that requires little to no additional research on the part of the Engineer. Build strong cross-functional working relationships with Engineering and Product Management. Extensively research and document customer software and technical issues as Knowledge Base articles as appropriate. Using a mixture of system, application and database knowledge, research and reproduce issues. Use excellent written communication skills to produce useful Knowledge Base articles to be applied to the external Knowledge Base used by Tableau customers. Contribute substantially to the ongoing development of the Knowledge Base. Utilize Knowledge Base articles as a resource to solve customer issues, researching the Knowledge Base as a step in the troubleshooting process. Collaborate with Technical Support, Product Management, Sustaining Engineering and Sales Consultants to resolve issues by applying excellent technical, customer service, and interpersonal skills in building solid cross-functional relationships. Mentor Technical Support Specialists in researching, resolving and documenting customer server issues, including bug reports, etc. Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate. Maintain appropriate case- and customer-related files and records. Prioritize customer cases and company projects effectively, communicating priorities and plans to management. Have the ability and desire to work the different shifts required to accommodate the needs of the APAC Region Who you are Problem Solver. You are a natural problem solver with a curiosity about technology. Others might describe you as a highly creative, curious technologist, and you have excellent research skills. Communicator. Excellent verbal and written communication skills. Fluency in Mandarin is required. Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable. Educated. You have a Bachelor's degree in a technical or quantitative major or equivalent experience. Experienced. You have experience in Customer Service or supporting enterprise mission-critical applications. Detail Oriented. You have the ability to multi-task and handle frequent interruptions. You are a Recruiter Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ candidates, and people from multi-cultural backgrounds.Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all. Similar Jobs (1) Technical Support Engineer (Mandarin speaking) remote type Office - Flexible locations Australia - Sydney time type Full time posted on Posted 30 Days Ago About Us We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. J-18808-Ljbffr • Fri, 01 Mar • Salesforce, Inc.

Technical Support Engineer » Australia - About the job The Red Hat Customer Experience and Engagement (CEE) is looking for a Technical Support Engineer to join our Australia team to support our API Management products. In this role, you will collaborate with our engineering team, customers' top developers, and architects, understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs. You will maintain close working relationships with our customers and assist other engineers with complex and challenging issues. This position is a phenomenal opportunity to join one of the fastest-growing enterprise software companies and work with the latest and hottest technologies. What you will do Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our API Management products. Use available tools to investigate and fix technical issues; and resolve complex customer problems. Training will be provided. Record customer interactions to include investigation, troubleshooting, and the resolution of issues Engage and collaborate with Red Hat development, engineering, and site reliability teams, and assist production support engineers, technical account managers and Consultants with product queries. Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system Maintain dedication to providing the best experience for Red Hat customers Manage workload to ensure that all customer issues are timely handled and guided to resolution Assist in the development of comprehensive and reusable self-service solutions for future incidents What you will bring Experience in API Management; Experience of application development with experience in Webservices(HTTP, REST/SOAP), Spring Boot, Microservices, Javascript, web technologies, proxies, authentication, and security Knowledge and understanding of application server technologies like Red Hat Application Services/JBoss, IBM WebSphere, or Oracle WebLogic Experience that includes MySQL, PostgreSQL, or Oracle DB Experience with Docker and Kubernetes or Red Hat OpenShift Experience working as part of a team, using analytical & problem-solving skills Knowledge of Git and use of continuous integration and Continuous Development (CI/CD) Ability to figure out system functionality by looking at code Knowledge of working with at least one Cloud provider like AWS, Azure or GCP Ability to quickly learn new technologies and follow industry best practices. Experience working with Linux, or UNIX operating systems in an enterprise environment. The following are considered a plus: Experience working on API / 3Scale etc Knowledge of using Kubernetes, and Red Hat Openshift will be an added advantage. Having a prior developer experience with at least one of the languages like Go, Python or Java will be an added advantage. Experience with application server technologies like Red Hat JBoss, WebSphere/WebLogic is desirable Upstream involvement in open-source projects would be an advantage. Ability to quickly learn new technologies and follow industry best practices. LI-SH4 LI-REMOTE J-18808-Ljbffr • Fri, 01 Mar • Red Hat

Senior Technical Support Engineer - Federal » The Rocks, Sydney - Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen. Who we are ServiceNow is the Enterprise Cloud Company that ischanging the way people work.We are redefining markets and changing the perception of enterprise software.Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution. ServiceNow is changing the way people work.With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster andbemore scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging you to always be better. What you get to do in this role We are looking for an engineer with a passion for excellence. The Snr Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed Qualifications To be successful in this role, we need someone who has Demonstrated ability to troubleshoot the most difficult technical issues. Demonstrated creative problem-solving approach and strong analytical skills. Proficiencyinanalysing log files and standard debugging concept. Excellent client/ customer management skills Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems Ability to work with high-value customer administrators and developers. Excellent time management skill Knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management. Technical Skills Bachelor’s or higher in Computer Information Systems or equivalent experience in a related field Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML. Strong experience with AngularJS and GraphQL Strong experience working in Java or similar backend programming language. Experience and understanding of Object-Oriented Design Experience with relational databases such as MySQL, Oracle Working knowledge of the components in a web applications stack Familiarity with Linux, UNIX or other OS Basic knowledge and understanding of Network terminology. 5 years providing customer facing technical support (Web based products or e-commerce preferred) Must have bachelor’s degree in computer science or related field (or equivalent degree and experience) Candidates with lesser experience will be considered for appropriate roles. Desirable Skills Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets) ServiceNow Certifications. Experience providing SaaS support is desirable Why ServiceNow ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Work-life balance and well-being are our topmost priorities. We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisitionservicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. J-18808-Ljbffr • Fri, 01 Mar • Servicenow

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Technical Support Engineer » Brisbane, QLD - of Technical Support Engineer, this role along with the team will have a direct focus on supporting Real Time Information Systems... and accepted by Queensland Rail. Sounds great, what next? Please apply to Technical Support Engineer (7223) via our website... • Fri, 01 Mar • Queensland Rail • $116899 per year

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Technical Support Engineer » Brisbane CBD, Brisbane - Queensland Rail is one of the largest employers in Queensland. Our diverse range of roles and locations mean that we have a unique opportunity to employ dedicated team members from a variety of backgrounds and skill sets. We encourage a safe, innovative and inclusive environment where you can deliver a quality service while seeking out and achieving your own career goals. Benefits: Permanent full time role with a company with over 150 years of history. Flexible work options including Hybrid. Starting salary from $116,899 plus 12.75% Superannuation (salary set to increase from 1 March 2024 in accordance with our EBA). Free Citytrain travel to work and discounted rail travel for yourself and your dependents. Employee Assistance Program covering career and personal professional support services. Health and wellbeing programs including Fitness Passport. Long service leave entitlements on completion of 7 years continuous service. Equal opportunity leave, paid parental/partner leave. Queensland Rail are looking for someone to join our Operational Systems Engineering team in the role of Technical Support Engineer , this role along with the team will have a direct focus on supporting Real Time Information Systems (RTIS) domain administration and incident management specific to our passenger information and entertainment systems. This is a permanent full-time role. About the team: Our Operational Systems Engineering team are involved in all parts of the Software and Hardware Development Lifecycles in the development and maintenance of computer-based mission critical systems for Queensland Rail. These systems include Train Control, 25kV Overhead Control, CCTV, Tunnel Ventilation and Passenger Information and Entertainment systems. A typical day in this role will involve a mix of tasks such as: Providing hardware support and configuration for various systems, including setting up new PCs, maintaining servers, and managing lab equipment. Managing Jira incidents by monitoring and addressing incoming tickets, prioritizing them based on severity, investigating reported issues, and providing timely updates to stakeholders. Handling support requests from users, addressing their technical issues promptly and efficiently. Updating records of support activities, including incident details, resolutions, hardware configurations, and software installations. Administering RTIS domain, which includes monitoring and managing network infrastructure, ensuring smooth operation, and troubleshooting any issues that arise. After the initial transition period into this role, there will be a requirement for you to be available and willing to be on-call outside of (and additional to) standard business hours to provide 3rd line support for mission critical systems. Allowances and penalty rates applicable as per the EBA. About you: Experience in technical support roles, preferably in a rail environment or similar large operational organisation with a focus on hardware support, system administration, and incident management. Strong technical skills in areas such as system administration, hardware configuration, troubleshooting, and familiarity with incident management tools like Jira. Knowledge of real time information system domain administration and relevant tools and technologies. Excellent communication and customer service skills, with the ability to effectively interact with users and resolve their issues. Qualification requirements: Bachelor Engineering Electrical/Computer Degree Relevant certifications or qualifications in IT support, system administration, or incident management would be a plus. Professional engineering qualifications must be recognised under the Washington Accord or demonstrated by ‘an entry to practice competently’ having been awarded to you by Engineers Australia and accepted by Queensland Rail. Position Description Sounds great, what next? Please apply to Technical Support Engineer (7223) via our website by clicking onto the "Apply" button by 11:59pm (GMT10:00 Brisbane) Thursday 14th March 2024. Supporting a Diverse Workforce Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Cynthia Mackenzie via the phone number or email below. Applicants for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing if progressed through the recruitment processes. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. For roles that have pre-employment qualifications, QR will also be required to do formal qualification verification processes to ensure qualifications align to QR's requirements. Multiple vacancies may also apply to this advertisement. To learn more about this Queensland Rail career opportunity please contact Cynthia Mackenzie with your specific enquiry via cynthia.mackenzieqr.com.au Please do not email your application. We can only accept applications received via our website. • Thu, 29 Feb • Queensland Rail

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Python C Engineer in Data Prominent Global Financial MarketMaking Firm » Australia - Are you interested in working on businesscritical data challenges and optimizing them towards usability Our client a leading global financial marketmaking firm wants to hear from you Responsibilities Develop applications and tools to support a de...
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Technical Support Engineer- (Mandarin Speaking) » The Rocks, Sydney - What you'll be doing In the Technical Support Engineer role, you will work primarily with enterprise customers of Tableau's server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau's Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Responsibilities include triaging and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. Apply in-depth engaged diagnostic technical troubleshooting skills to identify customer issue and perform root cause analysis. Apply mixture of system, database, and application knowledge towards troubleshooting and resolving critical and complex issues. Use skills in debugging to identify steps to reproduce the issue, determine likely cause, and prepare detailed, actionable bug reports for Engineering. Throughout the case resolution process, maintain superb relationship with the customer by keeping them informed throughout and ensure continued collaboration with Engineering and Product Management teams. As customer advocate, provide detailed feedback to Engineering and Product Management on feature enhancements to improve supportability and product quality. This role must ramp up quickly in knowledge of Tableau's Desktop and Server Products, including licensing, activation-related installation specifications/settings, and configuration requirements for optimal product performance. In addition to working with customers, the Technical Support Engineer will routinely collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve issues. Some of the things you'll be doing include Effectively communicate with customers via email, phone and other electronic methods to ensure client's effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customer's skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate with customer for maximum effectiveness and customer satisfaction. Collaborate and consult with select server and core server clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment. Collaborate and consult with Tableau Desktop clients to successfully integrate (installation, data connectivity, analysis and performance) the application into their business, and to resolve highly complex technical issues associated with integration. Apply in-depth troubleshooting and debugging skills along with knowledge of systems, databases, and applications to get to root cause of the customer's issue. Set up test environments to mirror customer set-up, write test scripts, and perform tests using customer's data or representative data. Apply solid test methodology and debugging skills to narrow down the problem as needed. Communicate effectively to Sustaining Engineering step-by-step instructions to reproduce the issue and findings to identify root cause. Partner with clients and help them optimize the use of Tableau software by using skill in listening and understanding the customer's request thoroughly combined with in-depth technical knowledge to assist them in the manner most appropriate. Lead support case resolution efforts for customer cases by using skill in troubleshooting and debugging, identifying root cause, communicating bugs to Sustaining Engineering in a manner that requires little to no additional research on the part of the Engineer. Build strong cross-functional working relationships with Engineering and Product Management. Extensively research and document customer software and technical issues as Knowledge Base articles as appropriate. Using a mixture of system, application and database knowledge, research and reproduce issues. Use excellent written communication skills to produce useful Knowledge Base articles to be applied to the external Knowledge Base used by Tableau customers. Contribute substantially to the ongoing development of the Knowledge Base. Utilize Knowledge Base articles as a resource to solve customer issues, researching the Knowledge Base as a step in the troubleshooting process. Collaborate with Technical Support, Product Management, Sustaining Engineering and Sales Consultants to resolve issues by applying excellent technical, customer service, and interpersonal skills in building solid cross-functional relationships. Mentor Technical Support Specialists in researching, resolving and documenting customer server issues, including bug reports, etc. Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate. Maintain appropriate case- and customer-related files and records. Prioritize customer cases and company projects effectively, communicating priorities and plans to management. Have the ability and desire to work the different shifts required to accommodate the needs of the APAC Region Who you are Problem Solver. You are a natural problem solver with a curiosity about technology. Others might describe you as a highly creative, curious technologist, and you have excellent research skills. Communicator. Excellent verbal and written communication skills. Fluency in Mandarin is required. Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable. Educated. You have a Bachelor's degree in a technical or quantitative major or equivalent experience. Experienced. You have experience in Customer Service or supporting enterprise mission-critical applications. Detail Oriented. You have the ability to multi-task and handle frequent interruptions. You are a Recruiter Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ candidates, and people from multi-cultural backgrounds.Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. LI-Y • Thu, 22 Feb • Tableau

Technical Support Engineer- (Mandarin Speaking) » The Rocks, Sydney - To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. What you'll be doing In the Technical Support Engineer role, you will work primarily with enterprise customers of Tableau's server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau's Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Responsibilities include triaging and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. Apply in-depth engaged diagnostic technical troubleshooting skills to identify customer issue and perform root cause analysis. Apply mixture of system, database, and application knowledge towards troubleshooting and resolving critical and complex issues. Use skills in debugging to identify steps to reproduce the issue, determine likely cause, and prepare detailed, actionable bug reports for Engineering. Throughout the case resolution process, maintain superb relationship with the customer by keeping them informed throughout and ensure continued collaboration with Engineering and Product Management teams. As customer advocate, provide detailed feedback to Engineering and Product Management on feature enhancements to improve supportability and product quality. This role must ramp up quickly in knowledge of Tableau's Desktop and Server Products, including licensing, activation-related installation specifications/settings, and configuration requirements for optimal product performance. In addition to working with customers, the Technical Support Engineer will routinely collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve issues. Some of the things you'll be doing include Effectively communicate with customers via email, phone and other electronic methods to ensure client's effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customer's skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate with customer for maximum effectiveness and customer satisfaction. Collaborate and consult with select server and core server clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment. Collaborate and consult with Tableau Desktop clients to successfully integrate (installation, data connectivity, analysis and performance) the application into their business, and to resolve highly complex technical issues associated with integration. Apply in-depth troubleshooting and debugging skills along with knowledge of systems, databases, and applications to get to root cause of the customer's issue. Set up test environments to mirror customer set-up, write test scripts, and perform tests using customer's data or representative data. Apply solid test methodology and debugging skills to narrow down the problem as needed. Communicate effectively to Sustaining Engineering step-by-step instructions to reproduce the issue and findings to identify root cause. Partner with clients and help them optimize the use of Tableau software by using skill in listening and understanding the customer's request thoroughly combined with in-depth technical knowledge to assist them in the manner most appropriate. Lead support case resolution efforts for customer cases by using skill in troubleshooting and debugging, identifying root cause, communicating bugs to Sustaining Engineering in a manner that requires little to no additional research on the part of the Engineer. Build strong cross-functional working relationships with Engineering and Product Management. Extensively research and document customer software and technical issues as Knowledge Base articles as appropriate. Using a mixture of system, application and database knowledge, research and reproduce issues. Use excellent written communication skills to produce useful Knowledge Base articles to be applied to the external Knowledge Base used by Tableau customers. Contribute substantially to the ongoing development of the Knowledge Base. Utilize Knowledge Base articles as a resource to solve customer issues, researching the Knowledge Base as a step in the troubleshooting process. Collaborate with Technical Support, Product Management, Sustaining Engineering and Sales Consultants to resolve issues by applying excellent technical, customer service, and interpersonal skills in building solid cross-functional relationships. Mentor Technical Support Specialists in researching, resolving and documenting customer server issues, including bug reports, etc. Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate. Maintain appropriate case- and customer-related files and records. Prioritize customer cases and company projects effectively, communicating priorities and plans to management. Have the ability and desire to work the different shifts required to accommodate the needs of the APAC Region Who you are Problem Solver. You are a natural problem solver with a curiosity about technology. Others might describe you as a highly creative, curious technologist, and you have excellent research skills. Communicator. Excellent verbal and written communication skills. Fluency in Mandarin is required. Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable. Educated. You have a Bachelor's degree in a technical or quantitative major or equivalent experience. Experienced. You have experience in Customer Service or supporting enterprise mission-critical applications. Detail Oriented. You have the ability to multi-task and handle frequent interruptions. You are a Recruiter Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ candidates, and people from multi-cultural backgrounds.Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. • Thu, 22 Feb • Salesforce.com, Inc.

Technical Support Engineer – Windows Performance » Sydney, NSW - Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support... Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate... • Wed, 21 Feb • Microsoft

TECHNICAL ENGINEER/TEAM LEADER - MANAGED SERVICES » Brisbane, QLD - Are you an IT Engineer looking to progress your career beyond the tech and into the leadership space? This is the... success story! You will be responsible for leading, supporting and training the technical team! Work in a professional... • Wed, 21 Feb • Saul Recruitment • $100000 - 120000 per year

Technical Sales Engineer » Huntingwood, NSW - Job Description Danfoss is looking for an energy-efficiency minded Technical Sales Engineer to develop and manage... our sales. As the Technical Sales Engineer you will have the opportunity to develop and maintain strong relationships... • Wed, 21 Feb • Danfoss

Senior Technical Support Engineer » The Rocks, Sydney - Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700 customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications Qualifications and technical skills that will lead to your success: 4 years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Ability to explain solutions to complex technical problems Personal commitment to quality and customer service Why ServiceNow ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Work-life balance and well-being are our topmost priorities. We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. • Mon, 19 Feb • ServiceNow

TECHNICAL ENGINEER/TEAM LEADER - MANAGED SERVICES » Sydney, NSW - Are you an IT Engineer looking to progress your career beyond the tech and into the leadership space? This is the... success story! You will be responsible for leading, supporting and training the technical team! Work in a professional... • Mon, 19 Feb • Saul Recruitment • $100000 - 120000 per year

Technical Success Engineer » Sydney, NSW - come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The Technical Success Engineer... for the Adobe Experience Manager (AEM) solution will provide technical support directly to Adobe Digital Experience Customers... • Sat, 17 Feb • Adobe

Associate Technical Support Engineer » Australia - About the job The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Associate Technical Support Engineer with Linux networking experience to join us. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers. You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, such as Open Management Practices, Open Decision Framework, and diversity and inclusion. With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others' success. This job is a very important centerpiece between our customers and developer teams and is essential to perfect our product quality and customer experience. Successful applicants must reside in a country where Red Hat is registered to do business. What you will do - Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and Red Hat products on different hybrid cloud solutions includingcloud storage products such as Red Hat OpenShift Data Foundation and Ceph storage - Act as the direct contact and adviser for customer inquiries about, with experience in handling customer cases and working with issue tracking tools such as Jira, SalesForce - Linux 2.6 SCSI subsystem &Linux storage device drivers - Locally attached storage (IDE/ATA, SAS/PAS) - Storage area networks, storage virtualization, and fiber channel attached storage (inc. iSCSI/FCoE) - High-availability clustering and clustered shared-storage file systems - Common Linux file systems (ext2/3/4, XFS, reiserfs, etc.) - Redundant storage systems (RAID, multipath I/O, distributed storage) - Build on your expertise by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE) - Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio - Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience - Contribute to the global Red Hat knowledge management system - Collaborate with your colleagues on different side projects, contribute to the success of the global team, and contribute to the open source community - Manage workload to ensure that all customer issues are timely handled and managed to resolution What you will bring - Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment - Linux operating system installation, configuration, upgrades, and maintenance experience - Excellent communication skills, ability to analyze and effectively resolve complex customer issues - Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus - Passion for problem-solving and investigation of the most complex customer and technical problems - Passion knowledge, ability to further grow and enhance your technical and interpersonal skills - Ability to work as part of a team, open-minded, and collaborative approach - Familiarity with cloud technologies and platforms such as Azure, AWS, GCP, containers, and Kubernetes - Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus - Knowledge of developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms are a plus - Commitment to providing the best experience possible for Red Hat's customers LI-SH4 LI-REMOTE About Red Hat Red Hat is the world's leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us. Diversity, Equity & Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Posting Location : Location AU-Remote Posting date 3 weeks ago (2/14/2024 12:41 AM) Job ID 101260 Workday ID R-036895 • Fri, 16 Feb • Red Hat

Senior Technical Support Engineer - Federal » Sydney, Sydney Region - At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen. Who we are ServiceNow is the Enterprise Cloud Company that is changing the way people work. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging you to always be better. What you get to do in this role - We are looking for an engineer with a passion for excellence. The Snr Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. - The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. - The Technical Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed To be successful in this role, we need someone who has - Demonstrated ability to troubleshoot the most difficult technical issues. - Demonstrated creative problem-solving approach and strong analytical skills. - Proficiency in analysing log files and standard debugging concept. - Excellent client/ customer management skills - Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems - Ability to work with high-value customer administrators and developers. - Excellent time management skill - Knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management. Technical Skills - Bachelor's or higher in Computer Information Systems or equivalent experience in a related field - Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML. - Strong experience with AngularJS and GraphQL - Strong experience working in Java or similar backend programming language. - Experience and understanding of Object-Oriented Design - Experience with relational databases such as MySQL, Oracle - Working knowledge of the components in a web applications stack - Familiarity with Linux, UNIX or other OS - Basic knowledge and understanding of Network terminology. - 5 years providing customer facing technical support (Web based products or e-commerce preferred) - Must have bachelor's degree in computer science or related field (or equivalent degree and experience) - Candidates with lesser experience will be considered for appropriate roles. Desirable Skills - Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets) - ServiceNow Certifications. - Experience providing SaaS support is desirable Why ServiceNow ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Work-life balance and well-being are our topmost priorities. We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisitionservicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) . From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. • Thu, 15 Feb • ServiceNow, Inc.

Technical Officer & Electrical Engineer - Low Frequency Standards, APS Level 5 & 6, National Measurement Institute » Sydney, NSW - . The opportunity We are seeking a Technical Officer/Electrical Engineer/Experimental Scientist to join our team applying... in accredited laboratories to ISO 17025. You will have: a desire to apply your technical skills in support... • Thu, 15 Feb • Department of Industry, Science, Energy and Resources

Senior Technical Support Engineer - Federal » Sydney, NSW - to do in this role We are looking for an engineer with a passion for excellence. The Snr Technical Support Engineer... Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays, on-call... • Thu, 15 Feb • ServiceNow

Senior Technical Support Engineer - Federal » Sydney, Sydney Region - Job Description NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen. Who we are ServiceNow is the Enterprise Cloud Company that is changing the way people work. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging you to always be better. What you get to do in this role We are looking for an engineer with a passion for excellence. The Snr Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed • Thu, 15 Feb • ServiceNow

Senior Technical Support Engineer, Marketing Cloud » Sydney, NSW - is a team sport, and we play to win. Join us! Job Details A Marketing Cloud Senior Technical Support Engineer serves.... Mentors and coaches team members (Associate Support Engineer/Support Engineer/Senior Support Engineer) Provides technical... • Thu, 15 Feb • Salesforce

Technical Support Engineer, APAC » Australia - About the Job: As a Technical Support Engineer, you will report to the Australia team’s Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience. You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively solve customer problems while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity. LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow. We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries. We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision a reality. So if you're curious and excited about improving the lives and work of software developers around the world, this role will be a great fit Responsibilities: Become a technical expert on the LaunchDarkly platform (including SDKs ) Troubleshoot and resolve customer issues Work with engineering to resolve customer bugs Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more Use development time to grow and contribute beyond your daily customer work Please note: 4 day shift is available for this position in exchange for covering a weekend day Qualifications: 1 or more years of experience working with customers Experience with programming and its core concepts, including some experience with at least one programing language (e.g., Node, PHP, Java) Passion for learning, and applying that knowledge to solving customer issues and advocating for their success Pay: Target pay range for Level P3 in Australia: $105,000 - $124,000 AUD Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. • Wed, 14 Feb • LaunchDarkly

Technical Support Engineer, APAC » Sydney, NSW - About the Job: As a Technical Support Engineer, you will report to the Australia team's Technical Support Manager... experience. You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively... • Wed, 14 Feb • LaunchDarkly • $105000 per year

Technical Services Engineer/Blasting Engineer » South Townsville, QLD - Technical Services Engineer to work in our high performing North-East Coast Technical Services team. The role is an expatriate... Technical Services Engineer you will be embedded in the largest open-cut metals operation in Papua New Guinea where Orica... • Wed, 14 Feb • Orica

TECHNICAL ENGINEER/TEAM LEADER - MANAGED SERVICES » Melbourne, VIC - Are you an IT Engineer looking to progress your career beyond the tech and into the leadership space? This is the... success story! You will be responsible for leading, supporting and training the technical team! Work in a professional... • Tue, 13 Feb • Saul Recruitment • $100000 - 120000 per year

Senior Technical Support Engineer » The Rocks, Sydney - Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. Unsure if you meet all the qualifications of a but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description What you get to do in this role The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. This support engineer's SME team is the User Experience Team. Qualifications Technical skills that will lead to your success Bachelors or higher in Computer Information Systems or equivalent experience in a related field Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML. Strong experience with AngularJS and GraphQL Strong experience working in Java or similar backend programming language Experience and understanding of Object Oriented Design Experience with relational databases such as MySQL, Oracle Working knowledge of the components in a web applications stack Familiarity with Linux, UNIX or other OS Basic knowledge and understanding of Network terminology. 5 years providing customer facing technical support (Web based products or e-commerce preferred) Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience) Desirable Skills and Experience Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets) ServiceNow Certifications. Experience providing SaaS support Why ServiceNow ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally. We have a generous earning potential and the opportunity to expand your role in the company as we grow. Work-life balance and well-being are our topmost priorities. We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. • Tue, 13 Feb • ServiceNow

Technical Support Engineer - Sydney, Australia » The Rocks, Sydney - Who We Are Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform. Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies. Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 16 offices across three continents, 1,700 full-time employees and 20,000 customers across 70 countries. The Role Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you Responsibilities Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues Provide best practice design, installation, and configuration expertise to enterprise customers Communicate technical matters to customers both orally and in writing Own customer issues from creation to resolution Collaborate with Engineering and Product teams to test new products and identify bugs Write technical knowledge base articles and whitepapers Staying up to date on the latest products and industry technologies Build tools and processes that will scale Requirements 2 years of experience in a Technical Support Engineering or IT role Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems Experience with electrical, Linux, APIs, Python or other coding languages is a plus Ability to communicate complex technical matters both orally and in writing Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment Demonstrated problem-solving skills and attention to detail Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network, Security, A Sydney Office Employee Benefits Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to: Generous medical, vision, & dental insurance coverage Fertility benefits Fitness/wellness allowance Monthly commuter benefits Daily allowance for in-office meals Employee Pay Disclosure At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately $102,000 - 132,000AUD. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada's total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). Verkada Is An Equal Opportunity Employer As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. • Mon, 12 Feb • Verkada

Senior Technical Support Engineer » Sydney, Sydney Region - At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. This support engineer's SME team is the User Experience Team. Technical skills that will lead to your success - Bachelors or higher in Computer Information Systems or equivalent experience in a related field - Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML. - Strong experience with AngularJS and GraphQL - Strong experience working in Java or similar backend programming language - Experience and understanding of Object Oriented Design - Experience with relational databases such as MySQL, Oracle - Working knowledge of the components in a web applications stack - Familiarity with Linux, UNIX or other OS - Basic knowledge and understanding of Network terminology. - 5 years providing customer facing technical support (Web based products or e-commerce preferred) - Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience) Desirable Skills and Experience - Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets) - ServiceNow Certifications. - Experience providing SaaS support Why ServiceNow ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally. We have a generous earning potential and the opportunity to expand your role in the company as we grow. Work-life balance and well-being are our topmost priorities. We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) . From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. • Sat, 10 Feb • ServiceNow, Inc.

Senior Technical Support Engineer » Sydney, NSW - Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical..., as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers... • Sat, 10 Feb • ServiceNow

Software Technical Support Engineer » Macquarie Park, Ryde Area - At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting edge technology to our customers to achieve their goals. Why work for the Software Support Team? We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field. We have a flexible approach to work and love to meet each other at our world class office located at Macquarie Park in Sydney or on the team's chat. There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids to enhance your learnings. Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand. About the Job: As a Software Technical Support Engineer, you will be passionate about our customer's success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA Specific responsibilities will include but not limited to: Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers Accurate and timely documentation of activities and findings in case management system Contribution to digital self-help materials to improve customer experience via tech notes Collaboration with colleagues in other support centers and departments About You: You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unfaced by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learnt. We're not looking for just anyone, we never have, we're appealing to the individuals who look beyond what is just in front of them, and applies innovative, inclusive, and result centric strategies to problem solving. Your curiosity and passion to learn every day would make you an ideal candidate In addition, you possess the following relevant skills and attributes: tertiary qualification in engineering or computer science complemented by basic understating of software and automation hardware communications / setup. skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous That's all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don't meet all the criteria listed above, don't worry If the role excites you, and you're eager to learn we would love to hear from you All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000 employees in 100 countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. • Sat, 10 Feb • Schneider Electric

Senior Technical Support Engineer » Sydney, Sydney Region - Job Description What you get to do in this role The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. This support engineer's SME team is the User Experience Team. • Sat, 10 Feb • ServiceNow

Technical Support/Data Engineer » Melbourne, VIC - and moments of truth. As part of the Technology Operations team, a Technical Support Engineer will be responsible for supporting..., document review support, and ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues... • Fri, 09 Feb • FTI Consulting

Technical Support/Data Engineer » Melbourne, VIC - and moments of truth. As part of the Technology Operations team, a Technical Support Engineer will be responsible for supporting..., document review support, and ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues... • Fri, 09 Feb • FTI Consulting

Technical Support Engineer - Sydney, Australia » Sydney, NSW - The Role Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support... our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team... • Thu, 08 Feb • Verkada • $102000 per year

Technical Support Engineer » Australia - About the job The Red Hat Customer Experience and Engagement (CEE) is looking for a Technical Support Engineer to join our Australia team to support our API Management products. In this role, you will collaborate with our engineering team, customers' top developers, and architects, understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs. You will maintain close working relationships with our customers and assist other engineers with complex and challenging issues. This position is a phenomenal opportunity to join one of the fastest-growing enterprise software companies and work with the latest and hottest technologies. What you will do - Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our API Management products. - Use available tools to investigate and fix technical issues; and resolve complex customer problems. Training will be provided. - Record customer interactions to include investigation, troubleshooting, and the resolution of issues - Engage and collaborate with Red Hat development, engineering, and site reliability teams, and assist production support engineers, technical account managers and Consultants with product queries. - Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system - Maintain dedication to providing the best experience for Red Hat customers - Manage workload to ensure that all customer issues are timely handled and guided to resolution - Assist in the development of comprehensive and reusable self-service solutions for future incidents What you will bring - Experience in API Management; Experience of application development with experience in Webservices(HTTP, REST/SOAP), Spring Boot, Microservices, Javascript, web technologies, proxies, authentication, and security - Knowledge and understanding of application server technologies like Red Hat Application Services/JBoss, IBM WebSphere, or Oracle WebLogic - Experience that includes MySQL, PostgreSQL, or Oracle DB - Experience with Docker and Kubernetes or Red Hat OpenShift - Experience working as part of a team, using analytical & problem-solving skills - Knowledge of Git and use of continuous integration and Continuous Development (CI/CD) - Ability to figure out system functionality by looking at code - Knowledge of working with at least one Cloud provider like AWS, Azure or GCP - Ability to quickly learn new technologies and follow industry best practices. - Experience working with Linux, or UNIX operating systems in an enterprise environment. The following are considered a plus: - Experience working on API / 3Scale etc - Knowledge of using Kubernetes, and Red Hat Openshift will be an added advantage. - Having a prior developer experience with at least one of the languages like Go, Python or Java will be an added advantage. - Experience with application server technologies like Red Hat JBoss, WebSphere/WebLogic is desirable - Upstream involvement in open-source projects would be an advantage. - Ability to quickly learn new technologies and follow industry best practices. LI-SH4 LI-REMOTE About Red Hat Red Hat is the world's leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us. Diversity, Equity & Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Posting Location : Location AU-Remote Posting date 4 weeks ago (2/5/2024 10:45 PM) Job ID 101300 Workday ID R-036890 • Thu, 08 Feb • Red Hat

TECHNICAL ENGINEER/TEAM LEADER - MANAGED SERVICES » Perth, WA - Are you an IT Engineer looking to progress your career beyond the tech and into the leadership space? This is the... success story! You will be responsible for leading, supporting and training the technical team! Work in a professional... • Thu, 08 Feb • Saul Recruitment • $100000 - 120000 per year

Software Technical Support Engineer » Macquarie Park, NSW - Sydney, NSW - Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations... providing cutting edge technology to our customers to achieve their goals. Why work for the Software Support Team... • Wed, 07 Feb • Schneider Electric

Technical Support Engineer » Australia - TECHNICAL SUPPORT ENGINEER (Financial Management Software Applications) Location: Hybrid, Sydney,Australia Employment Type: Full-Time ABOUT THE JOB We are looking for a Technical Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service. PRIMARY DUTIES AND RESPONSIBILITIES Respond to product-related customer issues and contact customers to triage problems. Provide remote product support for OneStream customers and troubleshoot product configuration issues. Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Submit software bugs to development teams. Update and maintain technical knowledge base articles. Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible. Assist in developing innovative solutions and building strong relationships with customers. QUALITIES OF A SUCCESSFUL CANDIDATE REQUIRED EDUCATION AND EXPERIENCE College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience). Experience working with Financial Management Software Applications. 3 years Software Application troubleshooting experience. Knowledge of Finance and Accounting practices and principles. PREFERRED EDUCATION AND EXPERIENCE Experience solving financial-driven support issues. Prior experience and/or certification with any of the following products: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase Blackline SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. Other proprietary software, especially financial related. Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing. Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V). Microsoft Certifications (Windows , SQL Server ,Azure, Office-Excel). TRAVEL Regular travel is not expected for this position; however, travel may arise as necessary. PERSONAL ATTRIBUTES Technical capacity Problem Solving/Analysis Organizational Skills Customer/Client Focus Decision Making Initiative Strong communication skills Legally authorized to work for any company in the country where this position is located without sponsorship WHO WE ARE OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact. OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit www.onestream.com. WHY JOIN THE ONESTREAM TEAM Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities OneStream Software is an Equal Opportunity Employer. LI-KT1 LI-Hybrid • Wed, 07 Feb • OneStream Software

Technical Support Engineer » Chatswood, Willoughby Area - IT Support ARCQ Talent has a unique Support Opportunity. An excellent organisation, that's seen as an industry leader within Construction and Development. This broad hands "Technical Support Engineer” role working with a close-knit team passionate about customer experience and the latest technology. About the Role: In this role you will work in both an internal stakeholder and external vendors, providing IT support across system, networks, and security. The role will be blended between project and BAU aligned task with the majority of the role having a technical focus with respect to Level 2/3 support across 365, Azure, SharePoint, Windows, Enterprise mobility and all systems and network related issues. Your Responsibilities: Set up of new sites & upgrades to existing sites Build and configuration of servers and deploying of servers on site Administration of the Groups, Active Directory environment Completion of Change request forms and project documentation Administration of Exchange online/O365. Administer and maintain the company’s backup platform Ability to administer new platforms quickly and to work with systems administration tools Work with and administer virtualised server platforms Follow Standard Operating Procedures in all relevant areas of IT Contribute ideas towards process improvement/enhancement About You: Proven ability to install and maintain IT hardware and software. Proven ability to troubleshoot and diagnose problems and follow through to resolution. Install, configure, test, and/or relocate network hardware and software, to corporate standards. Knowledge of Veeam and other backup tools. Knowledge of Exchange online/O365. Knowledge of VMWARE platforms Knowledge of Windows Server including 2008R2 and later Respond to and troubleshoot problems related to systems hardware and software Knowledge of data communication terminology, equipment, and applications. Knowledge and working experience with network protocols, i.e. TCP/IP Nice to have: Passionate about Customer Service and delivering Solutions The want to continuously progress and remain current with technology and certification Excellent Communication skills - both written and verbal Ability to use initiative, work as part of a team or work unsupervised • Tue, 06 Feb • ARCQ TALENT

Technical Support Engineer » Australia - The Red Hat Customer Experience and Engagement (CEE) is looking for a Technical Support Engineer to join our Australia team to support our API Management products. In this role, you will collaborate with our engineering team, customers' top developers, and architects, understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs. You will maintain close working relationships with our customers and assist other engineers with complex and challenging issues. This position is a phenomenal opportunity to join one of the fastest-growing enterprise software companies and work with the latest and hottest technologies. Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our API Management products. Use available tools to investigate and fix technical issues; and resolve complex customer problems. Training will be provided. Record customer interactions to include investigation, troubleshooting, and the resolution of issues Engage and collaborate with Red Hat development, engineering, and site reliability teams, and assist production support engineers, technical account managers and Consultants with product queries. Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system Maintain dedication to providing the best experience for Red Hat customers Manage workload to ensure that all customer issues are timely handled and guided to resolution Assist in the development of comprehensive and reusable self-service solutions for future incidents Experience in API Management; Experience of application development with experience in Webservices(HTTP, REST/SOAP), Spring Boot, Microservices, Javascript, web technologies, proxies, authentication, and security Knowledge and understanding of application server technologies like Red Hat Application Services/JBoss, IBM WebSphere, or Oracle WebLogic Experience that includes MySQL, PostgreSQL, or Oracle DB Experience with Docker and Kubernetes or Red Hat OpenShift Experience working as part of a team, using analytical & problem-solving skills Knowledge of Git and use of continuous integration and Continuous Development (CI/CD) Ability to figure out system functionality by looking at code Knowledge of working with at least one Cloud provider like AWS, Azure or GCP Ability to quickly learn new technologies and follow industry best practices. Experience working with Linux, or UNIX operating systems in an enterprise environment. The following are considered a plus: Experience working on API / 3Scale etc Knowledge of using Kubernetes, and Red Hat Openshift will be an added advantage. Having a prior developer experience with at least one of the languages like Go, Python or Java will be an added advantage. Experience with application server technologies like Red Hat JBoss, WebSphere/WebLogic is desirable Upstream involvement in open-source projects would be an advantage. Ability to quickly learn new technologies and follow industry best practices. LI-SH4 LI-REMOTE • Tue, 06 Feb • Red Hat